Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)
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Veja o que dizem as avaliações
A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing... Ver mais
A empresa respondeu
A group of us sat down over dinner to do the “deceit” The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solv... Ver mais
A empresa respondeu
We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing… We were given up to 5 copies of some pieces of evid... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Souvenirs
- Fornecedor de Brindes
- Loja de Jogos
- Loja de artigos para festas
- Fabricante de brinquedos e jogos
Escrito pela empresa
We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!
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Informações de contato
Reino Unido
- theteam@puzzlepost.uk
- puzzlepost.com
4,2
Muito Bom
703 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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We recently played ‘The Deceit’
We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing…
We were given up to 5 copies of some pieces of evidence, but then 0 copy of one crucial piece! This really ruined it at the end for us.
Puzzles were pretty basic and disappointingly didn’t all link together. It was just looking at one piece of evidence at a time.
Limited storyline and character development.
Overall, there are other at home escape room companies we’d recommend first…
2 de janeiro de 2026
Avaliação não solicitada
Resposta de Puzzle Post
Hi Lucy,
I'm really sorry that your copy of The Deceit was missing a piece. Please reach out to theteam@puzzlepost.uk so I can sort something out for you.
Aside from that, I'm sorry that you found the contents of the game to be disappointing. We're always looking to improve, so I appreciate your feedback.
All the best,
Tom
It was a gift and was accepted well as…
It was a gift and was accepted well as it had been the second one that I had bought them and they really loved the first one.
11 de dezembro de 2025
Resposta de Puzzle Post
Thanks for leaving a review, Annie! It's great to hear that the games are making for great gifts. - Tom
Best Advent calendar ever!
I was so excited that I was able to nab one before they sold out! My 13 year old and I are big Taskmaster fans (watching on YouTube from the U.S.) It was wonderful having something fun to do together every day through December. The puzzles were just the right level of clever but not impossible. And there were so many inside jokes and Taskmaster lore crammed in. This is clearly designed by people who know and love Taskmaster, it's not just branded that way. It's Taskmaster through and through. Inside each door was a room in the house and there were multiple times we had to go back and find rooms or items from previous days. We were really careful to put everything back together (even at the end, which seems like it might truly be the end of the calendar, it was easy to reassemble) and we're passing it on to a family friend who is a huge Taskmaster fan and doing it for January! Really good quality.
25 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Robin,
Thanks so much for sharing your experience with the Taskmaster Advent Calendar!
It's great to hear how impressed you were with it. Our product team poured a lot of time and care into it, so we're so pleased to hear this feedback.
Nice to hear your calendar is getting a second life as well!
All the best,
Tom
Resposta de Puzzle Post
Hi Joanne,
Thanks for taking the time to leave a review!
All the best,
Tom
missing multiple pieces but still fun
We had a lot of fun solving The Blunder but unfortunately our envelope was missing two clues. Luckily we were able to go through their customer support and find them quickly but it had us quite lost for a while.
31 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Julie,
Thanks for taking the time to leave a review. I'm so sorry that your copy of The Blunder was missing two of the pieces, but I'm glad to hear that we were able to help resolve the mistake.
I hope you enjoy more of our games in the future :)
All the best,
Tom
Worked great with just two people
Worked great with just two people, moved along quickly
31 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Thanks for leaving a review! - Tom
Was given The Confession as a Christmas…
Was given The Confession as a Christmas gift. I love puzzles and couldn’t wait to get stuck in but what a disappointment. Some of the puzzles were doable but others were obtuse and made no sense. We’re smart people but we were just stumped by this. The clues are as unhelpful as the rest of the game. Gave up after half an hour. Will pass it onto some friends and see how they get on. Maybe it was just us?
31 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Andrea,
I'm sorry to hear that you didn't enjoy The Confession. The clues are there to help when you get stuck, so it's disappointing to hear that you found them unhelpful. We're always looking to improve, so I'd be keen to know if you have any more specific feedback.
In addition, I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.
All the best,
Tom
We loved this
We loved this, we were slow to get going but soon got in to the swing of things. Only problem was that the Script was missing. We had to get the answer for that one. Such a shame, but otherwise great fun.
31 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Beth,
It's great to hear that you love the game! I'm really sorry that you were missing the script. Each game is packed by hand and clearly a mistake was made in this case, so I do apologise.
If you haven't already, please reach out to theteam@puzzlepost.uk so I can sort something out to make up for the missing piece.
All the best,
Tom
Fantastic fun
Fantastic fun, challenging and everyone in the family was able to contribute!
30 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Thanks for taking the time to leave a review, Michael! - Tom
Took us a very long time
Took us a very long time, with a couple family arguments, but it was all for the fun of the game
30 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Thanks for leaving a review, Will. I'm glad to hear you enjoyed the game you played, even if it did take a while and cause some conflict!
All the best,
Tom
Great puzzle activity for all the family!
I completed 'The Inheritance' with my family over Christmas - it was a great experience and the puzzles were of a good difficulty. It is definitely suitable for families, as there were puzzles solvable by all ages, although this did mean that with 8 of us we got through it very quickly! It was a good activity for an afternoon, though. The customer service is excellent - I found a small issue with a website in the puzzle, and the customer service team offered me another product for free as compensation! Overall, would definitely buy again - especially perfect for a Secret Santa present :)
26 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Anna,
Thanks for sharing your experience of playing The Inheritance. It's great to hear how much you enjoyed it and I'm really pleased that I could help to make up for the issue with the website.
I hope you enjoy more of of games in future :)
All the best,
Tom
Claudia came for Christmas!
We were given Traitors Crackers for Christmas Day and had the best time. Really clever well thought out game, that actually worked. We all really got into the traitor/faithful vibe and had a great time doing the challenges and particularly the round table moment. One of our party took the Claudia role, (in full fancy dress!) and apart from being very funny it was rather useful for those who were not very App savvy. Loved it…what’s next…
25 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Emma,
It sounds like you had a fantastic Traitors-themed Christmas Day! Thanks for taking the time to share your experience :)
All the best,
Tom
Online game accessible
The game requires WhatsApp but apparently the number that the game- the insider- uses no longer is on WhatsApp
29 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Phoebe,
I'm really sorry that you couldn't get started with The Insider and apologies for the delay in getting back to you.
If you haven't already, please email us theteam@puzzlepost.uk so I can get you started with the game and sort something out by way of apology! Unfortunately, we had a tech issue that meant we had to change the number for it.
I'm very sorry for the inconvenience.
All the best,
Tom
Taskmaster Advent Calendar was great!
My daughter bought (4) of these for (4) couples to complete. Everyone gave status updates each day, alot of fun for us Taskmaster fans here in the US. The game was well made and innovative, hope there is one next year.
25 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Wow! Fantastic to hear that about this collective Taskmaster fun. Thanks for taking the time to leave a review. Watch this space for volume 2 👀
All the best,
Tom
Brilliant Taskmaster Advent Calendar…
We had the Taskmaster Advent Calendar and it was brilliant. Very well made and very high quality. The puzzles were fun and inventive. It made us laugh and scratch our heads at times too.
Can't wait till next year's one ! In fact I'd like one for every day of the year :)
1 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Thanks for taking the time to leave such a lovely review! We're really glad that the hard work of our team translated so well and you enjoyed the calendar. - Tom
Bought the Taskmaster advent calendar…
Bought the Taskmaster advent calendar for my husband. What a blast, we had so much fun trying to work out the clues. Some we managed quite quickly, some took a little longer.
Will definitely be getting another one for next year.
1 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Great to hear that you had a blast with the calendar - thank you for the lovely review! - Tom
Taskmaster Advent Calendar - winner!
The Taskmaster Advent Calendar is outstanding. (No spoilers.)!I can highly recommend this to fans of the show. Splendid puzzles. Inventive “out of the box” ideas and even interactive tasks! If there is a 2026 edition, I am definitely getting it. It was great fun working out the puzzles with the family. It was rarely just one person solving. Usually a team effort. Great fun.
25 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Thanks so much for taking the time to leave a review! It's lovely to hear how much you enjoyed completing the Advent Calendar with your family. The team put a lot of time and care into it, so they're so pleased that it translated so well.
Watch this space for volume 2 👀
All the best,
Tom
Very disappointing game
Very disappointing game. Very difficult to follow and once you have worked out the code the endgame is ridiculously underwhelming I would absolutely not recommend!
28 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Heli,
I'm sorry to hear that you found the game you played difficult to follow and were underwhelmed by the ending. We're always looking to improve, so I'd be keen to know which game it was and if you have any more specific feedback.
In addition, I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.
All the best,
Tom
Poor game.
Poor.
Each number you must find is not in order.
The clues are as useless as the original instructions.
Would not recommend, may just be a bad one of the available as the concept is good.
28 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Jake,
Each of our games contains an 'order puzzle' which reveals the order in which the answers to the other puzzles should be entered into The Vault.
I'm sorry to hear that you didn't find the clues or instructions helpful. We're always looking to improve, so I'd be keen to know which game it was and if you have any more specific feedback.
In addition, I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.
All the best,
Tom
AI slop
Got the secret set for christmas, love doing puzzles and escape room type stuff, puzzles are generally good however absolutely full of AI art. it ruins the experience knowing they couldn't be bothered to pay any artists. AI slop
28 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Tom.
Thank you for your feedback regarding the use of AI in The Secret Set.
We have a brilliant in-house product team with backgrounds in graphic design, game design and illustration, who produce lots of original artwork, visuals and designs for our Escape Room Games and other products. We're very proud of the creativity and care that goes into everything they produce.
We do use AI to generate some images and to assist with writing some of the copy within our games. Using AI in these ways helps us to enhance the experience of our games, often allowing us to create a puzzle we otherwise wouldn't be able to, but it doesn't replace the need for original work by our product team and high-quality stock imagery.
All of the gameplay and puzzle design is done without the use of AI and comes from our team's experience and a whole heap of play testing that each game goes through. We don't use AI to create puzzles or design how our products play. We appreciate that there are differing views on the use of AI across all industries - our approach is to use it sparingly to supplement our creative teams' work and to enhance the experience of our games.
I hope this helps to give a bit more context on the ways we do and don't use AI for the creation of our games. If you have any questions, do let me know.
All the best,
Tom
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