Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)
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Veja o que dizem as avaliações
A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing... Ver mais
A empresa respondeu
A group of us sat down over dinner to do the “deceit” The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solv... Ver mais
A empresa respondeu
We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing… We were given up to 5 copies of some pieces of evid... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Souvenirs
- Fornecedor de Brindes
- Loja de Jogos
- Loja de artigos para festas
- Fabricante de brinquedos e jogos
Escrito pela empresa
We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!
Free UK Delivery
Royal Mail Tracked
Get free, fast and tracked delivery on all UK based orders.
Informações de contato
Reino Unido
- theteam@puzzlepost.uk
- puzzlepost.com
4,2
Muito Bom
703 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Confession: fantastic Christmas puzzle experience!
We did this as a post Christmas game for family, so much fun! It was five adults; I think it would have been too difficult for children, but it was the right level for us - some parts easier and one part in particular that we had to use the very helpful clues! We enjoyed the story, and were rooting for the characters, but really it was the quality of the puzzle - what a range of ways to discover series of numbers and letters! It took us the first part of an evening and we finished it off the next morning. Will definitely recommend and are already planning on getting another one for the next family get together.
27 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Ellen,
Thanks for taking the time to share your experience of playing The Confession. It's great to hear that you had so much fun and were impressed by the quality of the puzzles.
I hope you enjoy more of our puzzles in future :)
All the best,
Tom
Bought and played Inheritance
Bought and played Inheritance. Not good. Very difficult, answers were tenuous, everyone lost interest and still can't get to the answer for the stained glass window. Dont waste your money.
27 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Tracey,
I'm sorry to hear that you didn't enjoy The Inheritance and that you found the answers to be tenuous. We do test all our games externally and internally, but it's tricky to get the difficulty level right for everyone.
I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.
All the best,
Tom
Good product, but needs refining.
Played The Secret Set with my family, was an enjoyable experience and good value for money. Would recommend additional props/puzzles (for more more than 3 players), would also like to have the order of the puzzle on them (e.g. p1.p2 etc) for the code so we are doing it in the correct order order.
27 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Megan,
Thanks for your feedback. I'm glad to hear that you enjoyed The Secret Set. The game has an 'order puzzle' which reveals the order in which to complete the puzzles and enter the answers.
I don't want to give away too much, but if you'd like to reach out to theteam@puzzlepost.uk I can assist further.
All the best,
Tom
Oddly complicated for 2 people
We did the festive confession mystery at home after we have enjoyed a home murder mystery from another brand. We found this one weirdly complicated in odd ways, managed about half of it without clues. Then the clues kinda undid what we did, which made it frustrating and we didn't complete it because it was no longer fun. We're relatively educated folk and enjoyed ones with other brands. But the things inside were presented nicely. Probably better suited to a bigger group, we were just us 2.
27 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Ellen,
Thanks for taking the time to leave your feedback. I'm sorry to hear that you found The Confession to be complicated and frustrating.
I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.
All the best,
Tom
Great family fun
The interaction with the clues provided made the experience seem realistic. Great family fun.
27 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Thanks for taking the time to leave a review. It's great to hear that you enjoyed the interactive elements of your game.
I hope you enjoy more of our games in future :)
All the best,
Tom
What an incomprehensible waste of time
What an incomprehensible waste of time. Everyone decided to give up after 30 minutes so compared to the 90 minutes solution time we at least got an hour of our lives back.
26 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Julian,
I'm really sorry to hear that you found your game to be 'incomprehensible'. We're always looking to improve, so I'd be keen to know which game it was and if you have any more specific feedback.
In addition, I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.
All the best,
Tom
disappointing and no fun
We have bought a few of these puzzles over the years and enjoyed them however our most recent purchase of The Confession was not a good one. The clues are obscure , not enough /good direction to get you going , one clue required sending an email and the email did not work so we could not get the answer .
Also the clues on the Christmas hat were a complete design flaw . All in all a very disappointing experiencing and we will not be wasting money on these puzzles again. It was not a fun experience
26 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Debbie,
I'm sorry to hear that you didn't enjoy The Confession and found it difficult to get going with the puzzles. I'm not aware of any issues with the email - it's possible it may have ended up in your spam folder. I'm also not aware of any design issue with the Christmas Hat, so I'm keen to hear any more information you can share about that.
I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.
All the best,
Tom
Solid Puzzles, Disappointing AI
Received ‘The Confession’ for Christmas. Big escape room and puzzle fan.
A good mix of easy and difficult puzzles with a nice range of solve styles. Most hint sufficiently at how to find the solutions so if you get them wrong you can easily understand what you’ve missed, but a couple of them really could have multiple answers in the end, which left the group a bit dissatisfied.
The main issue was the really embarrassing use of AI in places, especially for a game where the plot is based around a pantomime. It immediately undermined the puzzles knowing the team were willing to cut corners like that, meaning we went in assuming the worst. Though the puzzles were then better considered than we had worried, it’s still just insulting, especially when it’s not disclosed on the packaging at all.
26 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Charlie,
I'm glad to hear that, on the whole, you enjoyed playing The Confession, but I'm sorry to hear that it left your group a bit dissatisfied. If you'd like to share any specific feedback, please do reach out to theteam@puzzlepost.uk
Thank you for your feedback regarding the use of AI in the game.
We have a brilliant in-house product team with backgrounds in graphic design, game design and illustration, who produce lots of original artwork, visuals and designs for our Escape Room Games and other products. We're very proud of the creativity and care that goes into everything they produce.
We do use AI to generate some images and to assist with writing some of the copy within our games. Using AI in these ways helps us to enhance the experience of our games, often allowing us to create a puzzle we otherwise wouldn't be able to, but it doesn't replace the need for original work by our product team and high-quality stock imagery.
All of the gameplay and puzzle design is done without the use of AI and comes from our team's experience and a whole heap of play testing that each game goes through. We don't use AI to create puzzles or design how our products play. We appreciate that there are differing views on the use of AI across all industries - our approach is to use it sparingly to supplement our creative teams' work and to enhance the experience of our games.
I hope this helps to give a bit more context on the ways we do and don't use AI for the creation of our games. If you have any questions, do let me know.
All the best,
Tom
Great Present
Delivery and communication was ultra fast, thank you. Game was testing enough to stretch us but still be fun. Loved it!
24 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
I'm glad you enjoyed the game and found the difficulty level to be satisfying. Thanks for taking the time to leave a review! - Tom
Really disappointed…
Really disappointed with the crackers we bought which were £25. On the box it said 30 questions inside, but the crackers all had the same questions inside so we were unable to play the game properly and only had 5 questions. On the box it showed different coloured party hats and different questions but this wasn’t the case. Very disappointing especially on Christmas Day.
25 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Laura,
I'm really sorry that you only had one set of questions. Each box of crackers is packed by hand, so occasionally mistakes do occur - although almost never to this extreme. I completely understand the disappointment this would cause on Christmas Day, so I do apologise.
Please do reach out to theteam@puzzlepost.uk so I can do my best to make up for this.
All the best,
Tom
Don't give up and use the clues
Great puzzle. There was much temptation to use the clues but we stuck with it and eventually figured it all out.
25 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
It's great to hear that you enjoyed the puzzle. Well done for sticking with the challenge! Thanks for taking the time to leave a review - Tom
Not worth the money
This was a really bizarre activity - impossible without the clues and even the answers were obscure. Really fed up with this waste of money. Very disappointed- had been saving it for Christmas and feel very let down.
25 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Caroline,
I'm sorry to hear that you weren't able to progress without using the clues and found the answers unclear. We're always looking to improve, so I'd be keen to know which game you were playing and if you have any more specific feedback.
In addition, I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.
All the best,
Tom
I love doing puzzles but this was not…
I love doing puzzles but this was not what I expected. We had to use the clues, but they didn't give us much help. Very disappointed. A wasted 2 hours!!
25 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Mrs Drew,
I'm sorry to hear that you didn't enjoy the game you played and found the clues unhelpful. We're always looking to improve, so I'd be keen to know which game it was and if you have any more specific feedback.
In addition, I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.
All the best,
Tom
Good fun but unfortunately 2 of the…
Good fun but unfortunately 2 of the crackers were identical! Same jokes and tasks, surely having 6 unique crackers in the box should be expected.
25 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Daniel,
It's great to hear that you had fun with your crackers. I'm really sorry that you had a duplicate one - 6 unique crackers is absolutely what you should have received. Each box of crackers is packed by hand and clearly a mistake was made in this case, so I do apologise.
If you haven't already, please reach out to theteam@puzzlepost.uk so I can sort something out for you.
All the best,
Tom
terrible ai generated slop
25 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Hi Isla,
Thank you for your feedback regarding the use of AI in one of our products.
We have a brilliant in-house product team with backgrounds in graphic design, game design and illustration, who produce lots of original artwork, visuals and designs for our Escape Room Games and other products. We're very proud of the creativity and care that goes into everything they produce.
We do use AI to generate some images and to assist with writing some of the copy within our games. Using AI in these ways helps us to enhance the experience of our games, often allowing us to create a puzzle we otherwise wouldn't be able to, but it doesn't replace the need for original work by our product team and high-quality stock imagery.
All of the gameplay and puzzle design is done without the use of AI and comes from our team's experience and a whole heap of play testing that each game goes through. We don't use AI to create puzzles or design how our products play. We appreciate that there are differing views on the use of AI across all industries - our approach is to use it sparingly to supplement our creative teams' work and to enhance the experience of our games.
I hope this helps to give a bit more context on the ways we do and don't use AI for the creation of our games. If you have any questions, do let me know.
All the best,
Tom
Bought the Taskmaster Advent Calendar…
Bought the Taskmaster Advent Calendar for my husband. We have just finished it, and he declared it the best advent calendar ever! Who needs chocolate when you have Greg and Alex?! Here’s hoping they release another one next year.
24 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Thanks so much for this wonderful review, high praise indeed! Watch this space for 2026 👀 - Tom
Love the puzzles
Love the puzzles.
Got the taskmaster adventure calendar. It was great. Look forward to another one next year.
24 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Great to hear that you enjoyed the Taskmaster Advent Calendar! Thanks for taking the time to write a review - Tom
Customer service was superb and more…
Customer service was superb and more than I expected especially with an international delivery. Thank you
19 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Thanks for leaving a review, Myra! I'm glad I could help with your order - Tom
It was fun my friend want my help for…
It was fun my friend want my help for the thig so l help her
23 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Thanks for the review, Alexander. I'm glad you had fun! - Tom
Fast delivery
Fast delivery. However I totally forgot crackers had arrived and emailed them to complain. Got a very polite and helpful reply from Tom with all of the delivery details and a photo of my feet and the box being handed over! Gosh I felt like a prize idiot....well done Team Puzzle Post!
16 de dezembro de 2025
Avaliação não solicitada
Resposta de Puzzle Post
Mystery solved! Thanks for the lovely review :) - Tom
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