Puzzle Post Avaliações 703

O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)

Avaliado com 5 de um total de 5 estrelas

A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

A group of us sat down over dinner to do the “deceit” The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solv... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing… We were given up to 5 copies of some pieces of evid... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Souvenirs
  2. Fornecedor de Brindes
  3. Loja de Jogos
  4. Loja de artigos para festas
  5. Fabricante de brinquedos e jogos

Escrito pela empresa

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

Free UK Delivery

Royal Mail Tracked

Get free, fast and tracked delivery on all UK based orders.

Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

703 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

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Avaliado com 1 de um total de 5 estrelas

If you want to be made to feel stupid and still not understand the answers when given them

Brought the Sabotage for my partner and I to do on Christmas Day.
3 puzzles we got straight away and have since spent the last two days trying to figure them out. We gave up and decided to use the clues.
Are these really clues, half of them don’t make sense.
We revealed the answer on two of them and still don’t understand how they got these answers.
We’ve given up. It’s taken us something like 9-12 hours and we can’t be bothered anymore as it’s not fun.
For two fairly intelligent people the game just made us feel stupid.

25 de dezembro de 2024
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Hi Joanne, I am so sorry that this was your experience of the Sabotage. I fully take on board your point about the clues not being helpful and we will make necessary adjustments based on your feedback, so I appreciate you voicing your concerns.

Avaliado com 1 de um total de 5 estrelas

We did Deceit

We did Deceit, teenage kids lost interest quickly, very difficult to complete and keep interest in story.

25 de dezembro de 2024
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Hi Anne, I am really sorry that you're experience wasn't what we would hope. If you get in touch at theteam@puzzlepost.uk I'll be able to sort something else out for you 😊

Avaliado com 1 de um total de 5 estrelas

Shipping and delivery was not trustworthy

I can't give a review of the actual product - because the crackers didn't arrive in time for my planned event. I ordered it over a month ahead of time; but it was not shipped because of a 'server error that could not be tracked'. then I was told it would only take 7 days so there was still time to get it... it took 2 weeks. If you are ordering from outside the UK - be aware that the delivery time estimates they have are wrong. I'm not sure when I will have another opportunity to actual use the crackers.

16 de dezembro de 2024
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Hi Linda, I am so sorry about this. During busier times such as Christmas, delivery can be less predictable, however this is still no excuse for our technical error. Please get in touch at theteam@puzzlepost.uk and I'll sort some compensation out for you.

Avaliado com 3 de um total de 5 estrelas

Delivery disappointing

Delivery disappointing. Did not have notification of delivery. Found them by chance, slightly soggy behind a bin. When I looked into tracking the parcel, they had been there 2 days. No email, no note.

24 de novembro de 2024
logotipo da Puzzle Post

Resposta de Puzzle Post

Hi Bella, I am so sorry about this. You should have received a dispatch email so the fact you didn't implies there may have been a system error. I appreciate this is still a poor excuse so if you get in touch at theteam@puzzlepost.uk I will be able to sort something gout for you. I really appreciate your feedback though!

Avaliado com 1 de um total de 5 estrelas

Very Disappointed

As fans of escape rooms, we were initially excited to try this. What a waste of time and money. We did the DUPE version, this was not fun in any way shape or form. We had to keep getting clues as nothing made real sense. The final puzzle was a picture of a green balloon with shapes on, the online clue was match the 3 shapes on the green balloon to the pattern on the orange balloon… THERE WAS NO PATTERNED ORANGE BALLOON! Just a plain green one with nothing on it. We were so disappointed and frustrated by the end of this we launched the whole thing into the dustbin. Will not buy any of these again.

4 de novembro de 2024
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Hi there, I am so sorry that this was your experience of our games. Please get in touch at theteam@puzzlepost.uk and I'll be able to sort some compensation out for you. Apologies again.

Avaliado com 3 de um total de 5 estrelas

Needs better packaging

This is my second purchase from puzzle post and although the game hasnt yet been played I was disappointed with the condition it arrived in. My first purchase came in a cardboard envelope and arrived in perfect condition. This time it was dispatched in a standard envelope with everything inside squashed and bent . As this was a gift I've had to re- pack everything in a different envelope. Not ideal really .

31 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

Easy ordering and speedy dispatch

Easy ordering and speedy dispatch. Item received in good condition and bonus it was 20% off. Not done it yet as bought as a gift for a dinner party host hut judging by previous similar purchases I expect it be excellent value for money

30 de julho de 2024
Avaliado com 1 de um total de 5 estrelas

Don't waste your money

Bought the Zoo puzzle for my grandchildren. Ended up spending over an hour just trying to match "animal footprints" to reveal a message from zookeeper Ben. Had to resort to random number generation in the end as one of the prints was actually attributed to the Zoo restaurant!! Emailed user support who initially offered a refund, only to be told that as we'd bought the puzzle through a 3rd party we weren't eligible for a refund and to take it up with the company who'd supplied it. Waste of time and money

23 de julho de 2024
Avaliação não solicitada

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