Puzzle Post Avaliações 703

O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)

Avaliado com 5 de um total de 5 estrelas

A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

A group of us sat down over dinner to do the “deceit” The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solv... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing… We were given up to 5 copies of some pieces of evid... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Souvenirs
  2. Fornecedor de Brindes
  3. Loja de Jogos
  4. Loja de artigos para festas
  5. Fabricante de brinquedos e jogos

Escrito pela empresa

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

Free UK Delivery

Royal Mail Tracked

Get free, fast and tracked delivery on all UK based orders.

Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

703 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Easy to approach .... challenging to play!

Products are great and company very approachable. Responsive if there is any type of problem. Feels as though Puzxlepost provides a personalised service.

18 de abril de 2025
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Resposta de Puzzle Post

Thanks a lot Kay, very happy to hear you appreciate the service and enjoy the games!

Avaliado com 5 de um total de 5 estrelas

Perfect customer service

Really enjoyed the puzzle we played. Contacted customer services due to small issue and can say they gave what I would consider some of the best customer service I have ever seen. Really quick as well

22 de abril de 2025
Avaliação não solicitada
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Resposta de Puzzle Post

Thanks a lot for the review Daniel and I'm really glad you were happy with our service!

Avaliado com 1 de um total de 5 estrelas

Sooooooo bad

Sooooooo bad. Don't waste your money!!!

20 de abril de 2025
Avaliação não solicitada
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Resposta de Puzzle Post

Hi Chris, i'm so sorry to hear that you didn't enjoy one of our games, can you get in touch at theteam@puzzlepost.uk and I'll be able to sort something our for you? Thanks, Arthur

Avaliado com 5 de um total de 5 estrelas

Great experience

Arrived promptly. This was a really great puzzle which was just the right level to keep us all entertained for over an hour. The best yet from this company.

12 de abril de 2025
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Resposta de Puzzle Post

Thanks a lot! Great to hear our game was a success with you 😊

Avaliado com 3 de um total de 5 estrelas

Deceit

We did Deceit and were quite disappointed. The puzzles aren’t connected at all which seemed weird. A couple of the puzzles were a huge stretch as well - one of them we used all the clues & got the answer, but the puzzle still didn’t make sense.

After a few puzzles it felt like we were just doing it for the sake of finishing it

22 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Well made resources

Well made resources. The 'puzzles' to solve were each different enough and kept our attention well. Had to use a clue or two, and found these perfectly scaffolded to help, but not make it obvious straight away.

28 de fevereiro de 2025
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Resposta de Puzzle Post

Thanks Kevin! Glad to hear you enjoyed the game 😊

Avaliado com 2 de um total de 5 estrelas

Avoid digital game

Their only digital game was meant to be instantly playable and my friend and i had limited time to do it together, but after purchase the automated email which was supposed to give us a unique code was empty and no code was given. Checked FAQs and no code was listed for the game, desperately tried to contact them on all media platforms on a saturday evening (unhelpful timing) and eventually got a code from someone, no apology.

Actual game was pretty boring, not exciting at all, nor were we invested in the story. The bot script was condescending but really not in a funny way which is what they were going for.

Their hardcopy games are far better, good quality and I think they should either stick to those or they have a long way to go to up the standard of their digital game. Would not recommend. Personally 1 star for the digital game but 3/4 stars for other games.

8 de março de 2025
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Resposta de Puzzle Post

Hi Suz, I am so sorry about the missing code - this is an issue we became aware of recently and have been trying to fix. Apologies also that the customer service wasn't up to scratch, if you get in touch with us at theteam@puzzlepost.uk I'll sort something out for you. Thanks for the review though, your feedback is really helpful 😊

Avaliado com 4 de um total de 5 estrelas

Really enjoyed The Deceit

Really enjoyed The Deceit! A few clues were a bit wobbly (the map one) and the voice at the end was the same. But it was great fun. Loved the two copies of stuff so everyone could look and see what was happening, some of the clues were really clever (the label and the script). Definitely recommend and will be buying again.

1 de março de 2025
Avaliação não solicitada
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Resposta de Puzzle Post

Hi Emma, Thanks so much! Glad you enjoyed the game and we'll take your feedback regarding the wobbly map on board 👍!

Avaliado com 5 de um total de 5 estrelas

Nothing has arrived

My delivery was mislaid by Royal Mail. Once the team at puzzle post found this out, they were extremely helpful to resolve the situation. Excellent service!

5 de fevereiro de 2025
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Resposta de Puzzle Post

Thanks Henry!!

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Very quick, helpful response when I ordered by mistake. My order came very quickly! I'm excited to try it!

4 de fevereiro de 2025
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Resposta de Puzzle Post

Thanks Kimberly, glad to help 😊.

Avaliado com 5 de um total de 5 estrelas

This was brought for a birthday present…

This was brought for a birthday present so don’t actually know how it is until another week. However the delivery was very fast and efficient. I think the chocolate was gladly appreciated which has already been tried. Instructions were not to open puzzle until their actual birthday.

2 de fevereiro de 2025
Avaliado com 5 de um total de 5 estrelas

Good games and excellent service

Genuinely original and quality products, backed with super service. Lovely and helpful people to deal with if you need to contact them. Would recommend the company and their games to anyone.

24 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unusable website

Useless website - clicked the button to ask them to lengthen storage for a message, and it just sends you round and round a chatbot loop that didn't give that at an option, and never let you contact a real person at any stage. Hope anyone buying from these guys never needs any real help!

18 de janeiro de 2025
Avaliação não solicitada
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Resposta de Puzzle Post

Hi Jenna, I'm so sorry that the experience you had with the chatbot wasn't up to the standards we aim for. There should have been an option to fill out a contact form but one of the flows in the bot must have been broken, so I really appreciate you letting me know this and I'll look into it.

Avaliado com 5 de um total de 5 estrelas

An enjoyable hour

Good value, great fun and really engaging. Great quality materials and clearly so much thought has gone into the game. Passed a very happy hour figuring out the puzzle!

25 de dezembro de 2024
Avaliado com 2 de um total de 5 estrelas

Frustrated with the organization within the game

Played this with friends at our latest dinner party. We found it hard to decide which clue to use first and therefore, which numbered vault we should post in. Consequently, we went to the clues and followed those, posting in the same sequence. In the end we did not get all the all the check marks in the vault correct, even though we checked the answers from each clue hint, entering them sequentially. We were unable to get out of the vault and could not have the satisfaction of an answer to the Sabotage puzzle. It would have helped to have the clues labelled with numbers or to have the vault posts labelled with the names of each clue. Did we have fun despite this frustration? Yes we did, and we stuck with it for over an hour. However, I would not buy another puzzle because we were frustrated with entering our solution to the clue. Also, we felt we could only work with the clue hints provided online if we were going to be able to enter the data in the right location. We would have preferred not using the clues.

9 de janeiro de 2025
Avaliação não solicitada
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Resposta de Puzzle Post

Hi Barb, I'm really sorry your experience wasn't up to the level we strive for. The order that the answers are supposed to be entered is actually one of the puzzles themselves, but I'm hesitant to reveal all here in case my answer is seen by someone playing the game or who has recently purchased a copy. I really appreciate your feedback though, and if you get in touch at theteam@puzzlepost.uk I will be able to sort something out for you 😊.

Avaliado com 5 de um total de 5 estrelas

Great fun for all ages

Great fun for all ages. Team work. Easy to follow and help along the way if needed. So interactive, both with paper & on-line. Have bought more and we cant wait until they arrive.

28 de dezembro de 2024
Avaliado com 1 de um total de 5 estrelas

Shame

Shame, was such a nice idea. Sadly Sabotage has no information on which puzzles to complete in which order and nothing to guide you. Even after the clues and answers given we are still none the wiser. From 5 fairly intelligent confused adults…avoid this one - don’t waste your money

28 de dezembro de 2024
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Hi Catherine, I am so sorry The Sabotage wasn't up to scratch. I'd hate to reveal how the order clue works here as I wouldn't want to say the answer to potential customers reading this. If you get in touch at theteam@puzzlepost.uk I will be able to go through it with you 😊

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