I recently experienced identity theft and possible compromise of my account. The team at Raisin has been outstanding in their willingness to help sort everything out. Their two top priorities were to... Ver mais
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Veja o que dizem as avaliações
I just had an excellent customer service experience working with Dylanni. She was patient, professional, and took the time to address all of my concerns. She also guided me through the app and showed... Ver mais
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I spoke with Dylanni about a question I had on my account. She literally had the answer as I finished the question. In a world of endless menus designed to frustrate you so you go away or an AI Agen... Ver mais
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Wow, the support was awesome. Before I spoke to the rep I was impressed with the phone prompts etc. The lady that helped me was very friendly, courteous and took time to answer my questions and expl... Ver mais
Detalhes da empresa
Escrito pela empresa
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Informações de contato
New York, Estados Unidos
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,6
Excelente
1 mil avaliações
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They took my $250K & locked me out of my account! Horrible customer service!
They took my $250K when I opened the account, then immediately locked me out of my account for “security reasons”. Said I had to verify my identity using some face scanning thing that wouldn’t work. They said there was no other option, and would not give me access to my money! So now I’m trying to get my money back. They won’t sent it back to my bank. They said I have to have my bank pull it back. It is ridiculous that they can just take my money and then lock my account. If they couldn’t verify me, why did they take my money?
They keep telling me to call their customer service, which I’ve done repeatedly, but they are no help at all! All they do is read from a script. If you give them a problem that’s not on the script, they won’t do anything to help you.
11 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are very concerned to learn about the difficulties you encountered with account access and identity verification, especially after depositing a significant amount. We understand how frustrating it must be to be locked out of your funds and the challenges you faced with the verification process. We are actively looking into this matter to understand what went wrong and to prevent similar occurrences. Your feedback is crucial as we work to improve our systems and support.Please reach out to our support team to further address your concerns at 844-994-3276.
Using the website was not intuitive…
Using the website was not intuitive enough for me to complete this transaction without calling, unfortunately. Knowing that I needed to click on the bank currently holding the CD was not intuitive. Fortunately, the call was straightforward and short.
Carole
10 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We appreciate you sharing your experience with our website. We understand that the process of selecting your bank wasn't as clear as it should have been. Your feedback about the intuitiveness of our site is valuable, and we are always looking for ways to improve our user experience. We are glad to hear that our call was straightforward and helpful.
Eric from the UK did a GREAT Job
First of all, Eric was able to resolve my issue quickly and efficiently even putting up with my limit computer knowledge. Secondly, he was very pleasant and a pleasure to work with. Great job Eric!!!!
10 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're so glad to hear that Eric was able to resolve your issue quickly and efficiently, and that you had such a pleasant experience. We appreciate your kind words!
Being able to talk to a real person
8 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're glad we could provide a personal connection. Thank you for your kind words.
Rayvnn(Raisin support)
Rayvnn(Raisin support)
She was professional,sweet and answered 3 questions in a clear understandable manner that helped me make my decisions in a timely manner. She should be a trainer for your support staff.
9 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so happy to hear about your positive interaction with Rayvnn. It is wonderful to know that our representative provided clear, understandable answers that helped you make timely decisions. We truly appreciate your kind words and valuable feedback.
Resposta da Raisin U.S.
Thank you so much for the great review! We pride ourselves on having a knowledgeable team, and we're thrilled to hear you had such a positive experience.
Eric was very patient and professional
Eric was very patient and professional. He helped us change personal information very quickly. He is a very pleasant employee!
9 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so pleased to hear that Eric was patient and professional in helping you with your personal information. It's wonderful to know that you had such a pleasant experience.
Resposta da Raisin U.S.
Thank you so much for your kind words!
Ethan was VERY personable
Ethan was VERY personable! He was able to address my concerns quickly and even gave me a good laugh.
8 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so happy to hear that Ethan was personable and addressed your concerns quickly. It's wonderful to know he could also bring a laugh to your day! Thank you for sharing your feedback with us!
I have been dealing with Raisin for…
I have been dealing with Raisin for years now. I like the fact that you can actually call them and find someone to talk to. They are always been patient and helpful to me as a customer. I feel comfortable and trust them. They are very professional. 🙏For your cooperation and service.
8 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so pleased to hear about your positive experience with us over the years. It's wonderful to know that you feel comfortable and trust our team, and that our professionalism and helpfulness have made a difference. Thank you for your kind words!
Resposta da Raisin U.S.
We're so glad you appreciated our quick service and straightforward approach. Thank you for your wonderful feedback!
Wording In email was incorrect
The associate was
Pleasant and clarified the situation.
My email said my CD was set to renew. Upon inspection of my account and I could only find it in the historic section, my CD was placed by Hanover bank in my cash account. Had I not looked I would not have known my CD was not renewed The email from Raisin should have stated that so it would alert me to money being in my cash account.
8 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We appreciate you sharing your experience and highlighting the situation with your CD renewal. We understand your concern about the funds being moved to your cash account without clearer notification. Your feedback is valuable, and we are reviewing our communication processes to ensure our emails provide more explicit details regarding account changes. We are committed to improving our alerts to prevent similar situations for our customers.
Great Job
Great Job ! Very positive and productive and patient
8 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're so glad to hear that you had such a positive and productive experience with us! We truly appreciate your kind words.
Dylhanni H was absolutely a pleasure to…
Dylhanni H was absolutely a pleasure to work with!! I love raisin! Extremely convenient and the customer service is unmatched!! HIGHY recommend! Thanks so much again!!
7 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience with Dylanni. It's fantastic to know that you found our service extremely convenient and our customer support unmatched. We truly appreciate your high recommendation!
Wendy
Wendy. She is very professional and has the patience of a saint...
7 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're delighted to hear such wonderful feedback about Wendy's professionalism and patience. We truly appreciate your kind words.
Customer service is great at Raisin
Customer service is great at Raisin. Jack O'C is always very helpful in a genuinely friendly way. You will know it is him by his lovely Irish accent and competence. He helped me when I initially signed up with Raisin and again today to help with updating a linked external account.
7 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're delighted to hear about your positive experience with Jack. It's wonderful to know that our team provided helpful and friendly assistance during your initial sign-up and with your account update. Thank you for sharing your kind words!
Prompt reply and answered my question…
Prompt reply and answered my question thoroughly
7 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're glad we could provide a prompt and thorough answer to your question. Thank you for your kind feedback!
Very straightforward service and easy…
Very straightforward service and easy to operate app.
3 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're delighted to hear you found our service straightforward and the app easy to operate. We appreciate your positive feedback!
Resposta da Raisin U.S.
We are glad to hear you found our product easy to use and secure. We appreciate your feedback.
Eric was very professional and…
Eric was very professional and expressed a desire to resolve my problem. Hopefully, he did do so.
6 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're happy to hear that Eric was professional and dedicated to resolving your issue. We hope everything was successfully addressed.
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