Raycon Avaliações 1.630

I like the fact that you are excellent at responding back to customers letters in a very timely manner. And your willingness to help out with my sisters ear buds is wonderful.
Thank you

I bought my second pair of earbuds but was having an issue with them staying in my ear. I reached out to ask for an exchange for a different style and now I am getting a new pair.

My head set quit working on one side. They took them back. My new set is in the mail now on its way to me. They very helpful in returning the item. And very friendly service. The bone conduction head set is one of the best that I have ever had. I absolutely love them. So glad they were still under warranty.

Fast customer service and easy to deal with. They took care of my issue right away with no problem.

The people made sure my issues where handled

Shiela was working with me they were incredible and I felt heard and respected they answered all my questions and we came up with a plan to solve my issue.

Fast accurate info

I’m a happy consumer of my Raycon products and thankful how helpful it has been for me and my everyday life as well.

Product was fine, just not for person that I was purchasing for.

It was great I have been using their products for years and love them.

I was heard. The Raycon support team and management were willing to work my issue beyond their administrative constraints. I feel as though I, the customer, am considered a part of their company’s success.

Chris M.
Raycon User for Life

I opened a dispute with Ally regarding a merchant (Raycon Global). I bought a pair of ear buds that would not charge. I returned the ear buds for an exchange. The replacement ear buds also would not charge, so I returned the ear buds for a refund. Raycon would not give me a full refund only a gift card for their products. After having 2 pairs of ear buds that would not charge, I didn't want their product period. So started a dispute with Ally. I uploaded on ally website the multiple email correspondence, ( 25) with Raycon explaining the issue with the ear buds. I mentioned I didn't want a gift card as a refund, I wanted a full refund, they would not. Ally sided with the Raycon because I refused a gift card as a refund. Why would I want a gift card as a refund for their product that was defective, the ear buds would not charge. So after showing proof to Ally that I was having problems with the ear buds, Ally still sided with Raycon because I refused a Raycon gift card as a refund. Ally did not have my back and I been a customer with Ally for 8 years with no issues until now. Ally will not have your back should you have an issue with a merchant. DO NOT TRUST ALLY BANK. !!!! DO NOT TRUST RAYCON

Customer service very responsive and helpful. Even though my product was out of warranty, and could not be repaired, I bought another pair. For the money, they are far superior to all the other earbuds on the market at 1/4 the cost! If I get two years out of the new pair, like my previous pair, I am money ahead! I am completely satisfied with Raycon EveryDay Earbuds and Raycon as a company!

I received a pair of Sport Raycons for Christmas. A few months later the right earbud went out. Even with resetting the earbuds, etc, it still never came back on. I contacted customer service several times and was ignored. The price that was paid by my husband would be worth it if we could get our issue resolved. But no we got completely ignored. I haven’t even used these for one year!

I am very impressed with the service I have received from Raycon. The charging cable broke and I was given easy instructions for a claim. A new one was sent very quickly. I sent a picture of the broken cable and I did not have to return it.

Was a long term loyal customer until today.

I ordered a replacement pair of everyday earphones due to losing one in my bedroom at 11:31 am. Two minutes later I remembered that I had a spare pair of earphones and found them. They weren’t raycons they were a cheaper brand but I knew they would do until I found the one I lost at 11:33 am. I emailed the company asking them to please cancel the order as advised to do on the bottom of the confirmation email. I got no response instead a confirmation and email saying that it had gone through so I replied to that asking again for my order to be cancelled still no response. Their policy states that if you go over the 15 minute time limit to go to some link to make changes, which I was unable to do for some unknown reason no matter what I tried, and says you can contact them via their email at the support team.

I’ve got an email from someone who’s clearly not listened as they are thinking I’m asking about something else, the returns in warranty claim even though I clearly said multiple times I wanted my order to be cancelled and for me to be refunded. I messaged someone via the Instagram only to be told I had to return the item even though I don’t even have it yet and even pointed out their own policy and reassured them that I’d followed everything that they said to do within the best of my abilities and explain this multiple times. They refused to cancel and to refund it and now I have to return them when they hopefully get here.

You think that a company that is successful, can afford to spend a lot on advertising and that charges around £60 could afford to keep a good customer service team that is consistent with good communication and have clear policies.

Will be shopping around for another pair of earphones and using companies that do better. F raycon

I purchased two pairs of Raycon headphones in November during a sale. I bought the Everyday Headphones for myself to use at work, and the Pro Headphones for my 15‑year‑old daughter as a Christmas gift.
My pair has held up functionally, but they’re quite small and become uncomfortable after less than an hour of wear. Unfortunately, my daughter’s experience has been much worse. Her Pro Headphones broke within a month. We returned them (after paying a $5 processing fee) and received a replacement pair — which also broke within a month. We sent those back as well, paying another processing fee.
After returning the second pair, we did not receive a tracking email. When I contacted customer service to check on it, I was told we had already received the replacement, which was incorrect. At that point, Raycon hadn’t even received the returned headphones yet (USPS delays aren’t Raycon’s fault). I was told they’d send the replacement once they received ours, and then the support ticket was closed — even though nothing had been resolved.
Once Raycon received the returned headphones, I was informed that the Pro Headphones were out of stock and that I’d be notified when they became available again. The ticket was closed again. I followed up to ask for an estimated restock timeframe and didn’t receive a response for several days, so I E-mailed them a second time. When I finally did hear back a week later, I was told there was no ETA, but I could choose a different product — and once again, the ticket was closed without resolution.
At that point, I requested a replacement with the Everyday Headphones as well as a pair of Fitness Earbuds instead of waiting indefinitely for the Pros. Given the price difference, the repeated failures, and the fact that nearly a third of our ownership time had been spent returning defective products, I felt this was a reasonable request.
Instead, Raycon refunded me for the Everyday Headphones — not the Pro Headphones that actually failed — despite the Pro model being significantly more expensive.
I’ve owned Raycon Fitness Earbuds in the past and had mixed results: one pair lasted a few years, while another failed within a couple of months. Based on this experience with the Pro Headphones and customer service, quality control and support appear inconsistent at best.
My daughter previously had a pair of Beats that lasted more than five years, so this wasn’t due to misuse. Between the repeated defects, slow response times, support tickets being closed prematurely, and an incorrect refund, this experience has been extremely frustrating. I won’t be purchasing Raycon products again and will be sticking with other brands.

Can someone tell me how to change the earpads on raycon fitness overhead headphones i cant change them they seem stuck. I cant find a way to find out on the website

I received prompt and courteous attention and I am completely satisfied.