Red Light Rising Avaliações 

286
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I had ordered this as a gift and when it didn't arrive in the timeframe I had been given, I reached out to the company. Eventually after some time and much back and forth between teams, I was told the... Ver mais

Avaliado com 5 de um total de 5 estrelas

The red light is brilliant especially the portable one that I purchased. I had previously borrowed a plug in one from a friend , so this one is far better. Lasts for several 10 min treatments to... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent company - first class customer service (a rarity these days), quality products, very fast delivery and very, very good after sales service (even rarer!). I bought a Full stack a while back,... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had a question about a condition and if Red light was compatible. Had a detailed reply within an hour. Very happy and satisfied with the support. Thank you

Detalhes da empresa

  1. Centro de Saúde e Beleza

Escrito pela empresa

Passionate about high quality LED infrared lights...learn more here: https://t.co/ZjkAX9CXH4


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

286 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 36% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(286)

42 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

This light has changed my life

This light has changed my life. Firstly, it has really strengthend my eyes. I find myself forgetting to put on my glasses and I never have to squint nowadays. Not to say I don't need my glasses but it's just a lot easier.

The main reason I got the light is because I live in quite a dreary part of the world and during the dark winter months my mood tends to wane. One could call it SAD.

i have now been using the light every morning for 10 minutes and I can without a doubt say this has completely changed how I feel. The days are seriuosly short and the cloud persists, but my mood is positively positive!!

I can't recommend Red Light Rising and Bryan enough. The information provided was top notch. The quality and ease of use of the light helped me get going immediately.

If you are on the fence PLEASE GET ONE!!

12 de setembro de 2024
Avaliado com 1 de um total de 5 estrelas

terrible customer service

Terrible customer service.
I email them twice (just to make sure) straight after I made an order (literally within 2 minutes) to say i put the wrong delivery address and could they change it and confirm this has been done. I heard nothing.
So, called the mobile number on the website, which didn't ring but when straight to message service - left a short polite message asking if someone can call me back. Again, no call back ... all were ignored. My last order arrived from them, opened and the box was damaged. I left a voice message to inform them this happened and no reply - they ignored that too. I can only conclude they don't care about customer feedback and satisfaction which makes me question their products too.
What is so funny, is if you are on their mailing list they bombard you with emails about their products but ignore you if you need help!

22 de outubro de 2024
Avaliação não solicitada
logotipo da Red Light Rising

Resposta da Red Light Rising

Hello,

I'm so sorry to hear about your terrible experience. This is definitely not usual and absolutely unacceptable.

I have looked for your email and your order and there are some confusing things which I would like to clear up.

1. We have searched our email inboxes including spam and I've only found one email from you and that was sent on the 22nd of October.

2. The email you sent us had an order reference number that does not belong to us. Perhaps you sent the email to the wrong company?

3. The order you placed with us has not even been shipped yet (it was placed 22 Oct) I'm not sure what item has arrived with you that you claim has been damaged?

4. Rest assured if you receive damaged product from us, we immediately replace them and collect the damaged item. All you need to do is let us know.

5. As mentioned clearly on the website the phone number you attempted to call is for WhatsApp only. I personally handle most customer contact but I am outside of the UK and calling the UK number was proving to be unreliable so we changed a few years ago to providing direct contact via WhatsApp only. We make this as widely known as possible, including on the website where you got the number from.

6. We will reach out to you on email to get to the bottom of which items exactly arrived damaged and find out why the other emails you sent us never arrived.

Thanks.

Avaliado com 1 de um total de 5 estrelas

It hasn't arrived yet!

It hasn't arrived yet! I ordered on 3rd October and now it's 20th October and the UPS tracking info just says "On the Way" from "Chek Lap Kok, Hong Kong 10/14/2024, 5:13 P.M." The website says "UK Shipping:
All orders within mainland UK are shipped using track and trace couriers, ensuring that you can monitor your package's journey from our warehouse to your doorstep. The estimated delivery time for orders within mainland UK is 2 - 5 days." Erm, not for me.

10 de outubro de 2024
logotipo da Red Light Rising

Resposta da Red Light Rising

Greetings, so sorry you've had this experience

It is true, normally our warehouse in Leicester is fully stocked and delivery is 2 to 3 days

We have recently been caught out with increased demand for stock and totally sold out in our UK warehouse

We are manufacturing products as fast as we can to keep up with the demand

This means we took the decision to fly each order in individually from our factory to clients in the UK and Europe.

Normally this is a very smooth process and deliveries only take about seven or 10 days

I'm sorry something has gone wrong with your order because 20 days is definitely far too long.

I will use your email address in your profile and search out your order and contact you personally with an update.

Thank you for bringing this to my attention.

Avaliado com 4 de um total de 5 estrelas

Great service

Product arrived very well packaged and delivered very well. Delivery was later than expected but was kept informed. Have been using this for a couple of weeks, so can’t fully review it. Keep seeing advertisements for an advanced product and have to find out if it’s better than what I have

4 de setembro de 2024
Avaliado com 5 de um total de 5 estrelas

First impression very positive

First impression of the Target Light 3.0 is it is a very solid, rugged device. The controls are small and a little fiddly but easy enough to get the hang of. Battery life seems excellent, still haven't needed to recharge it going on two weeks now (it arrived fully charged). As to the potential therapeutic results, that remains to be seen.

4 de setembro de 2024
Avaliado com 5 de um total de 5 estrelas

Once the product came the quality of it…

Once the product came the quality of it is amazing. I love using the red light panel.

The motorised stand is also solid and great quality. It was easy to build. I would however like to be able to use the light horizontally and well as vertically. This should be able to be fixed easily.

3 de setembro de 2024
Avaliado com 1 de um total de 5 estrelas

no customer service

no customer service. don't bother contacting customer service as they will not reply. forget getting a refund
pls don't reply that you its in my spam as its not and you don't reply to emails or texts.

10 de setembro de 2024
Avaliação não solicitada
logotipo da Red Light Rising

Resposta da Red Light Rising

Hi Georgie, thanks for posting another review.

As mentioned in the previous review, we NEVER intentionally ignore clients.

Nor do we NOT refund people. Not once, ever.

As I already mentioned, emails landing in SPAM is a very real thing. It happens every now and then and 99% of the time, this is the reason why...

A: We never actually got your email, or,
B: You never got our replies.

Checking your spam is a simple request that helps us rule out problems.

The last time you commented, I requested more info from you via this platform.

I note you have NOT given us your full name or identity or email address, therefore making it impossible for us to find out who you are or why we never replied to you.

I am trying to help you and resolve this terrible service,

Once again, I will request more information from you to solve the issue.

Hope you can assist.

Cheers, Bryan.

Avaliado com 1 de um total de 5 estrelas

I have suffered a great delay in…

I have suffered a great delay in shipping my order. I'm sorry but this is a very negative point for future purchases.
Correct, I received the order on September but I made the purchase on July 11 and the website did not specify any problem with stock or shipping.

6 de setembro de 2024
logotipo da Red Light Rising

Resposta da Red Light Rising

Greetings,

According to our records your order was delivered 12 September 2024.

Is this not correct?

Avaliado com 5 de um total de 5 estrelas

FROM: MR. SYED Q ALI, LONDON N8 9AE

FROM:
MR. SYED Q ALI. LONDON N8 9AE
I AM 82 YEARS OLD. I HAVE RECEIVED THE DELIVERY OF ALL MY RED LIGHT THERAPY STUFF, BUT ON MONDAY 23 SEPT 24, I AM WAITING FOR THE TECHNICIAN TO COME AND SET IT ALL UP FOR ME. SO FAR I HAVE RECEIVED AN EXCELLENT SERVICE FROM MR. BRYAN GOHL AND HIS STAFF. MR. BRYAN GOHL IS A VERY VERY CARING PERSON TOWARDS HIS CLIENTS. LET MR. BRYAN GOHL'S TECHNICIAN COME ON MONDAY 23 SEPT 24, AND LET ME HAVE THE FIRST SESSION OF MY RED LIGHT THERAPY, I WILL WRITE FURTHER. HAVE A SWEET GOOD NIGHT

22 de setembro de 2024
Avaliado com 5 de um total de 5 estrelas

I use red light everyday for face

I use red light everyday for face, eyes, thyroid and any aches and pains ! I have also found it effective reducing the pain of post herpetic neuralgia after shingles . I bought the new hand held model as a gift for my daughter who has a running injury and also a shoulder capsulitis . I wouldn’t be without red light in my life now , Thankyou Red Light Rising !

4 de setembro de 2024

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