Absolute horrible people, they don’t act properly, their staff are rude, tone of the emails are so rude and unprofessional. How can they not do an income and expenditure form and expect people to pay... Ver mais
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Veja o que dizem as avaliações
I have used Redwood Collections multiple times now and have been very happy with the process and outcomes. They are extremely informative and do all the leg work, saving you the stress and worry of ch... Ver mais
Oscar Kane was an absolute Godsend! I had some issues getting my deposit from my ex landlord and rather than attempting to deal With him, decided to just go the legal route. Oscar facilitated th... Ver mais
A empresa respondeu
Used Redwood Collections for the second time recently after a customer had failed to pay and the account became 4 months over due . Within a month they had collected £10,000 owed plus they int... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Respected, dedicated and highly effective Debt Collection Agency. Helping our clients grow stronger, we bring respect, understanding and focused mediation to every case. Handling the most challenging of debt collection situations with absolute professionalism and care.
Informações de contato
Purley Way, CR0 0XZ, Croydon, Reino Unido
- 020 8080 4841
- complaints@redwoodcollections.com
- redwoodcollections.com
4,0
Muito Bom
361 avaliações
Respondeu a 54% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good experience with this company
Very good experience with this company. Especially Oscar who keeps me informed via telephone and emails.
23 de setembro de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Dear Millie,
Thank you so much for your kind words!
We are delighted to hear that you had a very good experience with us, and that Oscar kept you well-informed throughout the process.
If you have any other accounts that need attention, please don’t hesitate to reach out.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
My debt was collected within a week
My debt was collected within a week. Oscar was helpful and informative. Thank you so much
19 de setembro de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Dear Anna,
Thank you for your kind feedback!
We are thrilled to hear that your debt was resolved quickly and that Oscar was able to assist you effectively.
If you have any more accounts that need attention, please don’t hesitate to reach out to us.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
Excellent communications and achieved a…
Excellent communications and achieved a good result
19 de setembro de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Dear Adrian,
Thank you so much for your kind words!
We are delighted to hear that our communications met your expectations and that you’re happy with the result.
If you have any more troublesome accounts, please don’t hesitate to reach out to us.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
Fantastic service from Oscar
We're very pleased with the service we received from Oscar Kane. He was really good to deal with, got a quick result and was very good at communicating throughout. Would absolutely recommend and will be using him again should we need to in future.
19 de setembro de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Thank you for your valuable feedback!
We are thrilled to hear that our services met your expectations. We appreciate you taking the time to share your experience.
We are dedicated to upholding high standards. If you encounter any further issues with your accounts, please feel free to reach out to me directly.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
Lovely people to deal with and the…
Lovely people to deal with and the Service provided was first class
10 de setembro de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Dear Jas,
Many thanks for your review.
We pride ourselves in supplying the best possible service.
Please contact me direct should you have further troublesome accounts.
We would like the opportunity to make your next experience 5 Star.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
Great company to work with!!
Great company to work with!!
Good communication, got our 10 month old debit settled within a week.
9 de setembro de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Thank you for the 5-star review!
Please contact me direct should any further cases arise.
If you could also kindly email or let us know the client code, we can ensure the review is allocated to the correct account.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
Outstanding and professional service…
Outstanding and professional service from Graeme. Clear about every step, nothing was too much trouble and successful at securing payment of the debt. I wouldn’t hesitate to use their services again in the future.
4 de setembro de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Dear Claire, thank you for your valuable feedback!
We are thrilled to hear that our services met your expectations. We appreciate you taking the time to share your experience.
We are dedicated to upholding high standards. If you encounter any further issues with your accounts, please feel free to reach out to me directly.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
Very professional and quick service
Oscar was very professional and helpful. They managed to recover my debt quickly and with minimal input from me.
It's one of those services that you hope you never have to use - but if I am in this situation again I won't hesitate to contact Redwood Collections.
28 de julho de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Dear Yasmin, many thanks for the kind words.
Your review is much appreciated.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
Oscar was easy to deal with
Oscar was easy to deal with, professional and very swift. he got the job done and ultimately we got our monies. thank you
8 de agosto de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Dear James, many thanks for this review.
We pride ourselves in supplying the best possible service and pleased that we've met your high expectations.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
I’d like to thank Oscar Kane and the…
I’d like to thank Oscar Kane and the team at Rakewood. The steps they outlined for chasing debtors were clear and transparent, and Oscar provided a highly professional service throughout.
18 de agosto de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Dear Michael, thank you for your valuable feedback!
We are thrilled to hear that our services met your expectations.
We appreciate you taking the time to share your experience.
We are dedicated to upholding high standards. If you encounter any further issues with your accounts, please feel free to reach out to me directly.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
Thank you Oscar for your quick and kind…
Thank you Oscar for your quick and kind service!!!
11 de agosto de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Dear Oscar, thank you for the 5-star review!
Please contact me direct should any further cases arise.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
Excellent Communication
The communication was excellent - always kept up to date with progress.
It was all handled very professionally and a successful outcome was achieved.
31 de julho de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Dear Sam, thank you for your valuable feedback!
We are thrilled to hear that our services met your expectations.
We appreciate you taking the time to share your experience.
We are dedicated to upholding high standards. If you encounter any further issues with your accounts, please feel free to reach out to me directly.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
We have used Redwoods for many years…
We have used Redwoods for many years whenever we need to refer an unpaid invoice for recovery. We have consistently seen positive results and would gladly recommend Redwoods services.
1 de agosto de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Thank you so much for your kind words!
We are thrilled to hear that you had a positive experience with our services.
Our team works hard to provide the best possible service, and it’s always rewarding to receive feedback like yours.
If you encounter any further issues with your accounts, please feel free to reach out to me directly.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
Oscar Kane was prompt and successfully…
Oscar Kane was prompt and successfully managed to chase down the debtor and collect the outstanding sum. Redwood’s reporting system is excellent — it keeps you regularly updated on all collection attempts, which is a level of transparency most other agencies don’t offer.
9 de julho de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Dear John, thank you so much for your kind words and positive feedback!
We are thrilled to hear that Oscar Kane provided prompt and effective service in recovering the outstanding sum.
At Redwood, we pride ourselves on transparency and keeping our clients informed every step of the way, so it’s great to know our reporting system is making a real difference.
We truly appreciate your trust in us and look forward to continuing to support you.
Please don’t hesitate to let us know if you have any other troublesome accounts. We are here to help!
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
Great performance
We are very well pleased with the outcome of this case. Oscar Kane has done a great job and we have found him to be very professional in all dealings so far.
7 de julho de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Dear Thomas, many thanks for this review.
We pride ourselves in supplying the best possible service and pleased that we've met your high expectations.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
Oscar Kane
Oscar Kane, Great communication, follow up and feedback.
2 de julho de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Dear Richard, many thanks for the kind words.
Your review is much appreciated.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
Brilliant service from start to finish
Brilliant service from start to finish. Everyone I spoke to was super helpful, kept me in the loop the whole time and got results fast. Really took the stress out of chasing my unpaid debt. If you are looking to recover money without the hassle, I would definitely recommend them!
21 de maio de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Dear Steve, thank you so much for your kind words and fantastic review.
We are delighted to hear that you found our service helpful, efficient and stress-free from start to finish.
Keeping our clients informed and achieving quick results are top priorities for us, so it’s great to know that was your experience.
We truly appreciate your recommendation and are always here if you need support in the future.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
We have been working with Redwood…
We have been working with Redwood Collections for a long time now and they have consistently delivered an excellent service. Their team is professional, friendly and always willing to go the extra mile to support us.
They have helped us recover aged debts efficiently while maintaining a respectful and ethical approach with our customers, which is very important to us. Communication is always clear and timely and we really value the strong working relationship we have built with them.
Highly recommend Redwood to any business looking for a reliable and effective collections partner.
25 de junho de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Dear Bruce, many thanks for the kind words.
Your review is much appreciated.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
Couldn’t recommend them enough
Couldn’t recommend them enough! The staff we spoke to were friendly and understanding. They dealt with everything swiftly and efficiently!
10 de junho de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Dear Samuel, thank you for your fantastic feedback!
We are so pleased to hear that you had such a positive experience with our team.
It is great to know you found our staff friendly, understanding, and efficient, that’s exactly what we aim for with every client.
We really appreciate your recommendation and look forward to being of service again if you ever need us.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
5 star experience
Contacted Redwood being really unsure how to find a solution to my problem. The advisor was very professional and explained the process and how they could help me clearly. Couldn’t fault them at all, I had a great experience with Redwood.
16 de junho de 2025
Avaliação não solicitada
Resposta da Redwood Collections Ltd
Dear Jake, thank you so much for your 5-star review!
We are really pleased to hear that you had such a positive experience with us.
It's great to know our advisor was able to guide you clearly through the process and provide the support you needed.
We understand how stressful these situations can be, so we are glad we could help bring some clarity and peace of mind.
If you ever need assistance again, we are always here to help.
Kind regards,
Kimberley Feltham
Senior Quality Controller
0204 519 4934
quality@redwoodcollections.com
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