Redwood Collections Ltd Avaliações 361

We have received a positive outcome with our claim, the staff at Redwood Collections are very professional and effective. The advice offered is excellent and achieved the result we were hoping for. Billy Hocking was the manager dealing with our case and his conduct was fantastic.

Don’t trust this company. They will promise you the world but then con you with hidden fees and charges.

I suspect the only good reviews are fake. READ THE 1 star reviews. There are a lot!

Stay away from this con company. Instead of recovering anything, they will make you spend more on bad debt. Their expertise is zero, and now they want to sue us for not paying their charges. Lol.

Smooth process, Quick to assist and resolve.

Callum was very professional and helpful

My parter had a cold call from Redwood Collections LTD many years ago, attempting to get business from him - Regarding compensation from an Amigo loan of his.
They asked my partner for some information during the call and he listened to how they could ‘help’ him. Nothing more was said. He did not ask for any action to be taken, only heard them out after they approached him with a cold call.
Now…many, many, many, years later. Amigo where taken to court due to due to a large number of customer complaints regarding the company's practice of mis-selling loans by failing to properly assess borrowers' affordability, leading to a huge compensation bill and ultimately causing the company to face insolvency; this resulted in the Financial Conduct Authority (FCA) taking action against them and forcing them to go through a court-approved scheme to pay redress to affected customers.
Redwood had no involvement in the money being sent to my partner and he had no contact with them about doing so. They heard that he received money and wanted some and billed him over 2k for using their services! I don’t even know how this company is legitimate. A scam if you ask me !

Fortuately for us, we don't get many debtors, but when we do Redwood are eay to instruct and, so far, have always delivered.

This company advertises a 'no collection, no commission' guarantee to attract customers by promoting affordability without upfront fees. However, once you reach out to them, they reveal a hidden condition: for debts under £500, there’s a £50 upfront handling fee, with no commission charged. This practice feels misleading and undermines the trust customers place in their guarantee. Transparency in advertising is essential, and such discrepancies should be clearly communicated upfront to avoid confusion or disappointment.

Had a client who for months, hasn't paid for completed work and would constantly ignore my calls and emails. Desperately searching for ways to collect these payments and came across Redwood Collections. I was introduced to Billy who made sure I was fully informed on the entire process and finally managed to collect on what was owed. I would definitely recommend them for anyone facing similar issues.

Our small company has used Redwood for around a year with little success for reclaiming debt.

In one instance Redwood advised there was no more they could do and advised us to pursue the debt legally through Redwood Legal solicitors, which we did resulting in charges from the solicitors. Fair enough, they actually managed to reclaim the debt. We paid their fee directly to them and thought that was the matter closed, only to then receive a 15% commission charge from Redwood Collections!
Why would we pay an additional 15% to them on top of what was paid to the solicitors when they failed to reclaim the debt? When questioned, Redwood have repeatedly dodged and ignored our requests for evidence of work they did to warrant the 15% commission.

In another instance, Redwood filed the claim paperwork against the wrong person and tried to charge us again to reissue. Imagine asking your customers to pay for your error.

Getting complaints resolved is impossible. They accept no responsibility and offer no solutions. After a time they simply stop responding.

Ultimately, we as a business have spent far too much money and time with this company when it would be easier to cut out the middleman and go directly to a solicitor and pay their fees.

Ewan, helped us collect a large sum of money and managed the whole process.

Would recommend.

Good professional Service;
Collected all the defaulted rent and their service charges from the defaulted tenent

back in 2019, they achieved a 122.4% recovery rate. It was a pleasure working with them. I would use them again in an instant. Would definitely recommend

Reece was great and recovered a £2,500 debt. Will definitely be using again.

Thanks again.

Easy! Ewan and Calum did a great job, no hidden extra expenses and charge their commissions on top of the debt owed so we didn’t pay. One week they recovered the debt from a large corporation we chased for over 120 days. Won’t hesitate to instruct you again.

I have made it clear to this company that some members of the Redwood Collections team have misled me from the outset by making false statements about commission charges and not making it clear about their fees This is reflected by other clients' reviews on Trustpilot.
I believe that Redwood Collections are very accustomed to dealing with complaints although the PR people at Redwood make out that they are surprised when someone makes a complaint.
I notice on the Trustpilot reviews about 25% of Redwoods Collections reviews are negative. And most are highly critical.
They use bullyboy tactics by threatening client's with legal action. When all along its them who are at fault.
one in four clients can't be wrong
AVOID LIKE THE PLAGUE

Ewan helped us throughout the process. He was responsive and helpful. I would use Redwood again.

Callum Lee was my accounts manager and from the time I contacted him has been nothing but professional, knowledgable and kind. I am surprised that within 10 days my debt has been sorted, a plan made for the debtor to pay me when I had been chasing for 3-4 months and getting no where. Redwood will keep an eye on the payments coming in in case the debtor defaults and will then chase up. I would strongly Redwood if you have debtors that you have chased and got nowhere. Thank you again Callum for all you hard work. Its much appreciated.

My dealings with Redwood have been very easy and pleasant, their staff are courteous and appear to be very through. Both debts I put with them finally got cleared, one within 24 hours the other took a little longer.
Will be using them again!

Redwood helped us to recover over £50k from one client. They were knowledgeable in terms of escalating the matter and resolved out problem.