regalmaison.com Avaliações 356

Zero stars for this company. Cheap product made in china. Not as show on the website. Customer services advised no refunds given. Avoid at all costs.

Wow what can I say... Looking at your website and all your socials you'd think it was a very professional company. But when u look at your trust pilot reviews and your products when they arrive along with your customer service it's absolutely shocking. And I have no idea how you are still Operating as a business.
So where do I start...
Well I purchased 2 personalised moon pictures, Which both came completely wrong and both had completely wrong text, they cost me 30.00 each. I have emailed in regarding this to see if new ones can be made with the written description I had Asked For
(EG correct DOB, correct name etc) but Noone has Responded. It's been more than 2 months and 4 emails later. So both children didn't recive there gifts and I'm £60 down.
The 2nd problem is the solar light door plaque. I'd doesn't not work at all and is badly made. I returned this 10 weeks ago and I still haven't had a Refund. That cost me 35.00 so in total I've wasted 95.00 plus delivery and all my time. I'd appreciate regal maison to come back to me with an explanation. Otherwise live with this review.
it's actually not even worthy of 1 star but I had no choice. Do I Reccomend this company? Absoloutely not.

Never turned up, and they don't communicate!

Poor quality product. Please hear other reviews. Solar doesnt work and this is really cheap. Not worth the money. Seriously!

⚠️ BUYER BEWARE ⚠️
Ordered a “Metal House Sign” from Regal Maison. The product description made it sound super easy to install and implied it would work without any special setup.
At no point did it mention that the item actually requires mains electricity and won’t function without being plugged in. This is a major omission that would have completely affected my decision to buy.
I tried contacting them multiple times via email and DM, but got nowhere—responses redirected me in circles and my concerns were ignored. Payment was taken in full, but the product was misrepresented and there was no real support or resolution.
If you’re thinking about ordering, be aware that what you see in the description may not match reality, and customer service is non-existent. There are plenty of other companies doing this.

Ordered a felt Christmas tree on 6th Nov. It's 14th Dec and has never even been dispatched. Scam. Avoid.

If I could give it less stars I would, worst quality, not as advertised and won’t refund

This feels like a scam company. I ordered a felt christmas tree for my toddler in October. Still has not arrived. I have had not had any explanations to this, have been declined a refund to date and customer service responses have been beyond poor. DO NOT ORDER FROM THEM.

Awful! Avoid!
How this company is still trading is beyond me!
Ordered 3 moon phase art - all absolutely awful! Cheap rubbish, look nothing like advertised and the gold moon has defects all over it, like they’ve printed on a sandy background so it’s all bobbly! Have tried messaging via their contact page, no response! That cost me around £85 !! I was hopefully of getting good customer service and a response at least, but nothing! This is wrong!

If I could give the company zero stars, I would. I placed an order on accident and canceled it immediately after placing it like within minutes and they told me that a refund was not possible because it’s already in customization. Let me remind you that I ordered it on a weekend and received an email about it being in customization on a Sunday all lies. The company just does not want to issue my refund. Do not order from them. It’s not worth it and from the quality that I saw this experience definitely is not worth it.

Terrible!!! The company is not credible in every aspect. I ordered to signs in Hebrew letters. No where in the ordering process it was mentioned that the signs are limited to English letters! I received the goods with Hebrew letters written in reverse! I asked them to either: re do it properly, re do it in English or pay me back my money. They refused to do it and took no responsibility whatsoever! I would stay away from them and not deal with them at all!!

The product received did not reflect what was advertised for the Address Plaque.

Ordered a personalised house number plaque and came damaged.
Sent two messages no reply
Wouldn’t mind but it’s £40

Stay clear of this scam..
I ordered a solar light for home, never received.
I emailed numerous times and was told to contact shipping company, which of course is in China
Impossible to get resolution
But thankfully protected by PayPal

Zero Stars but no option, ordered weeks ago, chased they said no address for sign on order, so sent address, they confirmed but still no sign. DO NOT BUY Just wish I’d checked reviews before ordering.

I made my purchase, I paid for express delivery £15+ .After 3 4 weeks I got my order in very poor package obviously broken item ! I contacted the seller and never got any answer.. they answer very fast before you pay for the order, after that can you forgot about them.

Signs sent out - solar lights faulty - regal do not return any contact for replacements or for cash.
DO NOT BUY

DO NOT buy from this horrible company. I tried to have a custom present made for my spouse and even paid for damage protection, but it still came damaged and they did NOT replace it. This company is terrible and I hope they go bankrupt and never rip anyone else off ever again.

I went to the web site and ordered what I believed was a solar light address. When it arrived it was a plug in type. I contacted the company and was advised my problem because of the site says plugin. I went back to the site and no where does it say plugin.

From the web site copied
"Personalized LED Metal House Sign - add a unique glow to your home, clearly visible at night! Elevate your home's entrance with our sleek and modern Personalized LED Metal House Sign. Crafted from durable thick matte acrylic, this innovative design features hidden bracket fixings, creating a stunning floating effect against any wall. Easy Installation!
No complex instructions—Fitting this sign can be done by ANY individual and will take no longer than 10 minutes."

No where does it say plugin

Waste of money. I hate being ripped off.
They sent me a sign, wrong address on the sign. No response from the company through email. Cripe sakes.