regalmaison.com Avaliações 356

I purchased a moon picture item Oct '24. The item arrived with the date format in American when I asked for Australian. When I complained and sent the exact date format that I wanted, they sent another item, SAME American format. So I sent another complaint! Third time lucky right!?? NO... STILL IN AMERICAN FORMAT, wrong font & a ugly line through the moon! I have sent so many emails asking for a replacement. They're now saying that too much time has passed since the original order & they cannot replace. I understand, but why can't they get "quality control" to check orders before they go out!

These products are garbage! We ordered the light and when they came they were cute but much smaller than expected. My husband put up the plaque and affixed the light WITH THE TAPE THEY PROVIDED. I didn't even get to see the sign light up because a few hours later the light fell off the plaque. The plaque itself was fine but the light shattered into pieces. They are now refusing to refund my money because 'the product was delivered in good condition'. This was NOT the issue and they are refusing to do anything about it. THEY ARE A SCAM COMPANY! DO NOT BUY!!!

ONE BIG HELL OF A SCAM!!! Last year I ordered sunglasses, and to this day I haven't received my order nor the refund even though I was regularly sending them e-mails with questions! Today I got an answer to my e-mail saying: "We are unable to assist you with this order as it dates back to las year. The store is now under new ownership, and unfortunately, we cannot process requests related to previous transactions.". ..!.. , Regal Maison!

Total scam! Product is of terrible quality, they made a mistake and will not take responsibility for it!

Do not buy from them

Do not order from regal maison . I ordered a door plaque. After 6 month the solar wont stop flashing. I’ve emailed numerous times with no response. Absolute rip off and shouldn’t be allowed to trade in the UK

I bought a 3D picture of my daughter and her fiancé when they got engaged as a gift to them. The first frame took forever to arrive and was broken due to poor packaging and when contacted they did provide a replacement which was different to the original picture and again I received another broken picture around a month after contacting them again. I tried to make contact via email on numerous occasions and was ignored by them, with no replacement and no refund! Poor customer service and very disappointed as my daughter received two broken items! I am left out of pocket and she doesn’t have her picture. Do not buy from them as I know I won’t ever again!

DO NOT BUY FROM THIS SCAM!!!
I wouldn’t even give 1 star! Horrific company! Sent for a 3d cartoon picture of my kids! Was I got was something my 4 year old nephew could have done better!
When I complained they blamed AI!!! No apology or return!
Months later I got a random email regarding further products, I replied again stating my disappointment regarding my picture, THEY REPLIED and reiterated what was in my complaints email!!
Shocking disgusting scammers!!!!

My experience with Regal Maison has been completely disastrous, dishonest, and frankly, feels like a well-organized scam. I strongly advise ANYONE considering purchasing from this site to AVOID IT if you value your money and time.
Regal Maison failed to meet their delivery deadline (promised 4 days, failed after 3 months), blamed the customer for a supposed "wrong address" (which was correct), and now expects me, the customer, to lose my money due to an internal policy that is entirely absurd, abusive, and dishonest.
They are withholding my money for a product I never received due to their poor logistical management and a "no reshipment" policy that allows them to keep the funds without delivering the goods. This is not a mistake; it is an act of commercial bad faith.

Ordered my first plaque last year to hang outside my home in Spain. I didn’t travel there until March this year when I hung the first one. It looked lovely so I ordered a second which I fitted a couple of months later. Both stopped working around June / July this year. I enquired to which they told me that their warranty is for 3 days only!

Buyer beware. I shan’t be using them or their products again.

I bought two license plates as gifts for my children. They arrived quickly, but with an error in the number. I let them know, and they quickly replied that they would send me new plates, which arrived a few days ago. Very good service, serious and responsible. I would recommend them anyway. Thank you very much for your good customer service.

I placed an order and it has never been received.
Follow up emails have proven pointless. Their automated replies are the same every time. They claim the customisation details have never been received by them but I’ve provided that information twice.
I didn’t receive a proper order receipt or invoice, even though the item has been paid for in full, and I never received a tracking number.

When it first arrived unfortunately there was a crack on the Solar Light, not Regalmaison’s fault but a replacement was sent out !
I’m not sure this product is worth the £40 I paid but time will tell !
Overall happy with the sign and the overall service given by this company !

Company should disclose that they’re in China, and that it will take 2-3 weeks for product to arrive. After a super long wait, packaging was horrible and product didn’t come close to photo on website. Disappointing to say the least.

I ordered it more than 2 months ago. No refund, just apologies. Still waiting for the product to be delivered. Gave up. Would not recommend them at all.

My package said it was delivered but it was not found by me. I emailed regalmaison and they got back to me the next day. Here to find out someone else at the apartment grabbed it the day before and returned it to me. Thanks for getting back to me the next day!

I received prompt service in accordance with my order. The solar address plate was exact what I order. I wish the solar light was a bit stronger illumination.

No follow up or response from their end despite of paying the full amount of 195 Saudi Riyals on Aug 4, 2025. Also there were two emails have been forwarded as reminders with no luck.

This company is a scam! I’ll never buy anything again without reading this trust pilot web site. I ordered 1 plaque, they sent two and will not refund the second one! DONOT BUY FROM THIS SCAM COMPANY! Plaques are cheap looking. Worth maybe $19.99!

If this webside allowed me to mark negative 100 stars I would do so. Regal Mason has effectively stolen my money. It's been 92 days since I ordered some dingy house sign, to be honest I barely even remember what I ordered as it's been over 3 months! Anywho this is the garbage message I got from 'William' in Customer Support;

'Thank you for your messages. We sincerely apologize for the frustration and inconvenience caused by the extended delay with your order.

After reviewing the situation, your parcel is currently held at customs, which is why there has been no movement in tracking updates. Unfortunately, we are unable to process a refund while the parcel is still in transit or held by customs. Refunds can only be issued once the item has been officially returned to us.'

Like others have said I wish I’d come here first. Bought a moon print for a specified day, NOTHING like what you see advertised on Pinterest and not the correct moon phase either. Customer service is extremely poor too. Lesson learned the hard way. Cheap imported tat.