regalmaison.com Avaliações 356

Well well well! Should have visited this page 1st. Obviously my mistake seeing all of you frustrated customers. My product (solar house number) arrived as scheduled. Damn it looked so good in the advertisement. The light worked 1 night. Anyway William my customer rep. Responded just to tell me I’m s$@t out of luck. You know the saying you get what you pay for. Hope you get the idea about these guys. Good luck 👍🏻

Een zeer goed product en een goede manier van communicatie tijdens verzending. Correcte ontvangst.

The moon sign was so pretty!
I know there’s a lot of negative reviews but honestly I think it’s because the company is in china that many consumers aren’t aware so they expect their order on time. But someone like me who checks and tracks their items I understood why it took a while, (2 weeks incl processing time) the only thing I’d say is a space between one word but that could’ve been how I typed it. They said only 6 lines but they made sure to fit the whole message, it’s so intrinsic and beautiful honestly! I’m happy I didn’t let negative reviews impact my choice to buy thanks guys! So happy with my product

There was a distinct lack of communication that led to my initial complaint. However, once William got involved my order arrived promptly and we had notification of when it would arrive. The item is as expected and I am happy with it.
If the company sorts out the communication issues I feel the rating would be higher.

I ordered a sign for the house. It arrived without installation instructions and as the sign is iluminated to try and do so without them would be dangerous. I feel sure they would react more swiftly if I sued them for an injury caused by their product. I have requested a copy manual several times but are now being ignored by them. Please do not use this company. They are useless once they have your money.

What a cluster****. I KNEW better than to order off of something I saw on reels on Facebook. I ordered a picture of what the moon looked like the night my first grandchild was born. For starters, the packaging was all beat up, and I remember thinking this isn’t going to be good. When I got it out, the frame was coming apart on two corners and a barb from one of the staples they used was protruding out of the frame. As an aside, it was the smallest staple I’ve ever seen in my life. I’m not sure how they think those would’ve held anything together. I asked for a prepaid mailing label to send it back so they could fix the frame. I did NOT ask for replacement, but they sent one anyway. It was smaller, the moon was totally different from the original one they sent, and they had pulled the verbiage out of their butt, because it was not the same as the original at all. I tried to dispute it with my credit card company, but their “fine print” said they do not provide refunds or replacements on discounted items and that their “design team and factory” quality check items before they are shipped. Pro tip: you’ll find that ALL their items are discounted. Please don’t fall for this scammy company. I wish I had checked trustpilot in the first place before placing my order. NEVER trust a company that doesn’t have a customer service phone number. Their emailing customer service was abysmal, to say the least.

Absolute rubbish service. I bought 2 of these and none of them were delivered to me and they can put as delivered in their status. Absolutely not contactable. Very very very poor service !!!!!

Never received the product,

Bought a cartoon production of a photograph as a gift. The delivery took longer than expected. The item was poor. The picture was not as described and looked nothing like the website had promised. When I complained their team took months to respond. They blamed AI and said this was to be expected. They wouldn’t accept any responsibility and refused a refund. The picture looked like a 3 year old had simply coloured the original picture in. Save your time and money and use a free AI app. I did and got a much better result. Avoid. Scam.

I want to start with don’t do it. It will never arrive you want get it I don’t care what there saling you I payed for an item it never came I gave them time to make it right they blow me off and said nope. So if u want to give who ever your $$$ do that just had them cash your not getting this item

I placed an order in January, never received (it’s now July). They claimed there was a problem with the contact details provided - the mobile number and address both correct. Refusing to resend or provide a refund (I want the latter), claiming their policy is they will do neither if the customer details are wrong. This is not the case. No evidence has been provided that the product ever existed or shipped. I live in a country where couriers always contact before delivery - there was never any contact on this delivery. A complete scam.

Ordered a plague and the number 8 is incomplete they will not send a replacement, as they say that's the font selected I do not select any font just typed in y address.
As other reviews have stated wish I had read them before I ordered

This company is a ripoff company, don’t waste your money with them.
Bought a picture and it arrived damaged and wrong message, they replaced it 6 wks later only to arrive damaged again, the company refused to refund me.
I’m still waiting for the third replacement but not holding my breath.
Word of advice never buy off the internet.

Ordered a door sign and waited weeks for it to be delivered only to find that they had used an incorrect address. No response to emails - do not waste your money. Says it is a USA company but eventually shipped from China.

I still have t received my order after 5 months of emails, they refuse to refund my money that i paid even though the product hasent been made

Absolutely disgraceful service🤨
I waited 17 days for an item to arrive which was packed in a flimsy light weight card box and also partially open.
The item was faulty so I informed the company that I required a refund.
They ignored this request babbled on about their terms and conditions.
I purchased via PayPal so remain hopeful that I can get a refund.
PLEASE don’t use this company….🫣

The product is very sub standard.The light fell off as the tape isn't strong or weatherproof. The back plate is warped. Customer service doesn't exist. Please do not order from this scam company.

DO NOT USE!!!!
SCAM!!
Instagram will not remove tier ads!
Scam they take your money but do not send you the product - it says shipped from china but never arrives - they don’t respond to emails and block you on social media if you try to write reviews on their posts !!!

Terrible service. They took my money right away and disappeared. I wasn’t sure if it was a scam as I reached out to them several times. Only until I got my credit card involved did they reach out. It has been 11 days and still no product. I asked to cancel the order and they won’t let me since it has been processed but not sent???? Do not buy from them!

Very disappointing experience – poor quality and no customer support

I strongly advise against ordering from this company. The product I received (house and street number sign) was of poor quality – the screws were too short and couldn’t hold the sign properly. I contacted their customer support multiple times, but received no meaningful response.

They completely ignored my refund request and have not resolved the issue to this day. It’s extremely frustrating and unprofessional. It’s been a long time now, and I had to order a new product from another company.

I will be reporting this to my bank and leaving negative reviews on all platforms. Avoid this company unless you want to waste your time and money.