Doesn’t have anything extra than RealEstate app. Felt like I was being charged for redirecting to Realestate app. No point in being with Rentola.
A empresa respondeu
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Veja o que dizem as avaliações
Outrageous unseful service You will need to pay the linked agency sites to contact the landlords in addition to Rentola's fees. The unsuscription proccess is extremely misleading. Even mor... Ver mais
A empresa respondeu
DONT EVER USE THIS COMPANY PLEASE! They are a scam and won’t give my money back, I have never signed up for them and never will and they have taken $195 out of my account without permission! The peopl... Ver mais
A empresa respondeu
The fact that all the 5 star reviews are people reviewing the staff who helped them try to cancel is hilarious! No actual 5 stars for the actual service provided is funny imo. It seems like the cu... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Informações de contato
Austrália
- info@rentola.com.au
- rentola.com.au
1,7
Muito Ruim
156 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
don’t use rentola
If I could rate it lower I would. I tried to pay the $2 to just see the site and next thing I knew I was charged another 60. I would never use this again
2 de abril de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
We’re very sorry to hear about your experience and understand how upsetting it must have been to see an unexpected charge. We take feedback regarding subscription fees and account management very seriously.
For clarity, the initial payment provides access to a trial period, and the subscription automatically renews at the end of that period unless it is cancelled beforehand. These details are outlined in our Terms and Conditions and the confirmation email sent at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
SCAMMERS
SCAMMERS. DO NOT USE THIS WEBSITE. Entice you with a $2 subscription and then charge you $65 without your knowledge. Disgusting. No support or care from their customer service team.
16 de abril de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Luke,
We’re very sorry to hear about your experience and completely understand how frustrating this must have been. We take feedback regarding subscription charges and customer support very seriously.
For clarity, the initial payment provides access to a trial period, and the subscription automatically renews at the end of that period unless cancelled beforehand. These details are outlined in our Terms and Conditions and the confirmation email sent at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
SCAM!!!
SCAM!!!! DONT GIVE YOUR CARD DETAILS.
They wave a $2 fee in front of your face then auto charge a $65 month subscription days later.
13 de abril de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Anthony,
We’re very sorry to hear about your experience and understand how concerning it must feel to see an unexpected charge. We take feedback regarding subscription fees and transparency very seriously.
For clarity, the initial payment provides access to a trial period, and any subscription fee is only charged if the trial is not cancelled before it ends. These details are outlined in our Terms and Conditions and in the confirmation email sent at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Renola is just a scam
Renola is just a scam. They pretend they are an agency when they just scrape other websites. They sign you up for 3 days free then charge $65 per month for listings that are freely available on trusted sites such as Domain and RealEstate. I got locked out so couldn't cancel my account and therefore charged.
As others say avoid at all costs - use trusted sites.
1 de abril de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
We’re very sorry to hear about your experience. We take feedback regarding subscription charges, account access, and listing accuracy very seriously.
For clarity, Rentola is a property aggregator, which means we compile listings from multiple sources to make it easier for users to browse available properties all in one place. We completely understand how concerning it can feel if account access was restricted, and we sincerely apologise for the stress this caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Total scam
Total scam, its says $2 for 7 days. And then auto charges you $65 for a month. Also doesn't do what it says. All the listings are already in the available in domain/real estate and other places. When clicking contact the landlord its only takes you to the real estate agents website. DO NOT USE It.
2 de abril de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
We’re very sorry to hear about your experience. We take feedback regarding subscription charges and listing access very seriously.
For clarity, Rentola is a property aggregator, which means we compile listings from multiple sources to make it easier for users to browse available properties all in one place.
We completely understand how this may have felt unclear or inconvenient, and we sincerely apologise for any stress it caused. We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Kindness is still alive in this world.
What I love the most about Rentola's response was the humanitarian consideration that was extended to me on my refund request. Thank you so much for the speedy approval.
7 de março de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Angela,
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to assist you with your refund in a thoughtful and supportive way.
Your kind words mean a lot to us, and we’re thrilled that the experience reflected the level of care and attention we aim to provide to every user. It’s always our goal to make sure everyone feels heard and supported.
Thank you again for sharing your experience — it truly motivates our team to continue delivering excellent service.
Warm regards,
Rentola Team
Rentola refunds my money with very kind…
Rentola refunds my money with very kind and fast services even it is my mistake to forget to cancel the subcription before the end of trial period. I am very appreciate with the help and support of the company and Abhinav. I recomend to use the Rentola services for business purpose.
3 de março de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Thuy,
Thank you so much for sharing your positive experience! We’re delighted to hear that Abhinav and the Rentola team were able to assist you quickly and kindly, even when the subscription issue was an oversight.
Your kind words mean a lot to us, and we’ll be sure to pass them on to Abhinav — he’ll be thrilled to hear your feedback. We’re so glad we could help, and we truly appreciate your recommendation of Rentola for business purposes.
Thank you again for taking the time to leave this review, it motivates our team to continue providing excellent support for all our users.
Warm regards,
Rentola Team
Resposta da Rentola.com.au - Making property search smarter
Hello Benjamin,
We’re very sorry to hear about your experience. We take feedback regarding subscription fees very seriously and want to ensure your concerns are fully addressed.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Same as everyone
Same as everyone, advertising for a fee of $2 and after one week charge you a fee of $ 66.95 for one month as the small print came out later. I cancelled it straight away but they offer me 3 months free etc etc . I cancel definitely. "
ITS A WASTE OF MONEY"
15 de fevereiro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Francois,
We’re very sorry to hear about your experience and completely understand how frustrating this must have been. We take feedback regarding trial periods, subscription charges, and cancellations very seriously.
For clarity, the initial payment provides access to a trial period, and the subscription automatically renews at the end of that period unless cancelled beforehand. These details are outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how upsetting it can feel to see a charge if anything was unclear, and we sincerely apologise for the frustration this caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
❌SCAM❌
Rentola Review – Misleading & Deceptive Charges
Rentola uses misleading advertising to trap users into unwanted subscriptions. They promote a $2 trial without clearly disclosing that it auto-renews at $65, burying this in fine print. Many, including myself, were unknowingly charged and denied refunds.
❌ Deceptive marketing – Hidden fees & unclear terms
❌ Auto-charges without clear consent
❌ Poor customer service & refusal to refund
This business profits from tricking people rather than providing real value. Avoid Rentola and report them to consumer protection agencies if you’ve been misled!
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
We’re very sorry to hear about your experience. We take feedback regarding subscription charges, transparency, and customer support very seriously and want to ensure your concerns are fully addressed.
For clarity, the initial payment provides access to a trial period, and any subscription fee is only charged if the trial is not cancelled before it ends. These details are outlined in our Terms and Conditions and the confirmation email sent at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
I am immensely pleased with the…
I am immensely pleased with the exceptional service provided by Abhinav. His dedication and professionalism went far beyond my expectations, demonstrating a level of excellence that truly deserves the highest appreciation. I am profoundly grateful for his outstanding service.
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that Abhinav was able to provide such exceptional service and exceed your expectations.
Your kind words mean a lot to us, and we’ll be sure to pass them on to Abhinav — we know he’ll be delighted to hear how much you appreciated his dedication and professionalism.
Thank you again for your thoughtful review. It’s feedback like yours that inspires our team to continue delivering excellent service every day.
Warm regards,
Rentola Team
COMPLETE SCAM
COMPLETE SCAM. Just had to pay $65 for the second time after charging me previously wihtout me knowing. I requested a refund and checked if i was subscribed or not which im not. The website is not user friendly and it keeps taking to unwanted pages which is fulfilling their purpose of making users get lost trying to navigate on their site. I paid $2 (thinking this was a one off) and they are refusing to issue a refund
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
We’re very sorry to hear about your experience and completely understand how frustrating this must have been. We take feedback regarding subscription charges, navigation issues, and refunds very seriously.
For clarity, the initial payment provides access to a trial period, and any subscription fee is only charged if the trial is not cancelled before it ends. These details are outlined in our Terms and Conditions and the confirmation email sent at sign-up. We understand how confusing or frustrating it can feel if the site navigation made it difficult to manage your account, and we sincerely apologise for that.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Big scammers
Big scammers. Fraud.
In the name of $2 they charged me $65. Scammed my credit card details. I had to cancel my card now they are threatening to take to debt collection. How are this non monitored company’s are operating. Absolutely disgusting.
31 de dezembro de 2024
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Sabrina,
We’re very sorry to hear about your experience. We take feedback regarding unexpected charges and account security extremely seriously.
For clarity, the initial payment provides access to a trial period, and any subscription fee is only charged if the trial is not cancelled before it ends. These details are outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how upsetting it can feel to see an unexpected charge, and we sincerely apologise for the frustration this has caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
I think it's absolutely disgusting that…
I think it's absolutely disgusting that people have to pay to look for rentals in these hard times. What a joke not to mention how greedy and over the top rental prices are.
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
We completely understand your frustration and empathize with how challenging the rental market can be. Our goal at Rentola is to provide a platform that aggregates listings from multiple sources to make it easier for users to find available properties all in one place.
Please know that your feedback is incredibly valuable and helps us consider ways to improve transparency and user experience on our platform.
Thank you for sharing your thoughts — we genuinely appreciate it and hope to make the process as fair and clear as possible for everyone.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
COMPLETE SCAM
COMPLETE SCAM. Just had to pay $65 while completely unaware that this is a subscription. I paid $2 (thinking this was a one off) and they are refusing to issue a refund
21 de janeiro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Sam,
We’re very sorry to hear about your experience and understand how frustrating this must be. We take feedback regarding subscription charges and refunds very seriously and want to ensure your concerns are fully addressed.
For clarity, the initial payment provides access to a trial period, and the subscription renews automatically at the end of that period unless it is cancelled beforehand. These details are outlined in our Terms and Conditions and the confirmation email sent at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
FAKE!
FAKE!! Absolutely fake. They just keep charging $65 without any agreement. In the name of $2 they take you to Realestate.com website. Fraudulent service. Do not refund any money.
1 de dezembro de 2024
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating this must feel.
For clarity, the trial provides temporary access, and any subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined in our Terms and Conditions and confirmation email at sign-up.
As a property aggregator, Rentola collects listings from multiple sources, including real estate agencies, to make browsing easier in one place. We appreciate your feedback about the way listings are presented and will continue to improve clarity for all users.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Honestly a scam
Honestly a scam! They charged me $65 for something that I did not agree to. I had to call my bank and cancelled my card. After reading on the internet I realised that this is totally scam.
They will ask you yo pay $2 first and then they will take your money for $65 but you never agreed to and they never said anything about the $65.
The worst part? You cannot cancel the payment, once you are charged I suggest you to cancel your card and get a new card. There is no way to call them, there is no way to talk to human being.
DO NOT PROVIDE YOUR CARD DETAILS TO THEM.
Edit:
You seriously are asking me to contact you when there is no way, I repeat, NO WAY to talk to human being when you took my money.
You mentioned on the charges that you would only take a few $ but you are not clear enough to say that you would take much more after a few weeks.
Do you expect people just to read your mind and you took their money and expect them not to fight back?
3 de dezembro de 2024
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding subscription charges and account management very seriously and want to ensure your concerns are fully addressed.
For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how alarming it can feel to see unexpected charges, and we sincerely apologise for the stress this has caused.
We’ve requested your details via Trustpilot’s secure system so our support team can contact you directly, review your account, and assist in resolving any issues you may have encountered.
Kind regards,
Rentola Team
Scam,AVOID every property listed says…
Scam,AVOID every property listed says monthly but is really weekly absolutely no customer support extremely dodgy paid reviews if they r any good
1 de dezembro de 2024
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Steven,
We’re very sorry to hear about your experience and understand how frustrating this must be. We take feedback regarding property listings, pricing clarity, and customer support very seriously and want to ensure your concerns are fully addressed.
For clarity, Rentola is a property aggregator, which means we bring together listings from multiple sources to make it easier for users to browse options all in one place. We completely understand how confusing it can be if listing details were unclear, and we sincerely apologise for any inconvenience or stress this has caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
BIG SCAM
WASTE OF TIME AND MONEY
Rentola is a big scammer. the website says it only charges $2 but it turn out to be more. after contacting the helpline to unsubscribe but it still keep charging me. so please stay away from this scammer.
4 de outubro de 2024
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Zarifa,
We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding subscription charges and account management very seriously and want to ensure your concerns are fully addressed.
For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
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