Outrageous unseful service You will need to pay the linked agency sites to contact the landlords in addition to Rentola's fees. The unsuscription proccess is extremely misleading. Even mor... Ver mais
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Veja o que dizem as avaliações
DONT EVER USE THIS COMPANY PLEASE! They are a scam and won’t give my money back, I have never signed up for them and never will and they have taken $195 out of my account without permission! The peopl... Ver mais
A empresa respondeu
Total scam. I unsubscribed extremely soon after I subscribed to the trial period (bc it became obvious straight away that the site does not do what it claims to …..) but they still charged me $65 whe... Ver mais
A empresa respondeu
This is a genius site, linking owners with prospective tenants. It’s user friendly and affordable. If you need any assistance the people behind the scenes are quick to respond to your email and very q... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Informações de contato
Austrália
- info@rentola.com.au
- rentola.com.au
1,6
Muito Ruim
153 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
DONT EVER USE THIS COMPANY PLEASE
DONT EVER USE THIS COMPANY PLEASE! They are a scam and won’t give my money back, I have never signed up for them and never will and they have taken $195 out of my account without permission! The people who work on customer service are absolutely disgusting and horrid and will seek legal action
14 de maio de 2026
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
Thank you for your feedback. We are very sorry to hear about your experience and the distress caused by these charges.
Rentola is a subscription-based service, and charges only occur when a user signs up for a trial or a premium plan on our platform. We take allegations of unauthorized charges very seriously and would like to investigate this immediately to see if if there was a misunderstanding during registration.
Furthermore, we strive to maintain a high standard of professionalism, and we sincerely apologize if you felt our customer service team was anything less than helpful and respectful.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Total scam
Total scam. I unsubscribed extremely soon after I subscribed to the trial period (bc it became obvious straight away that the site does not do what it claims to …..) but they still charged me $65 when the trial period ended !
30 de abril de 2026
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hi Hermione,
Thank you for your feedback. We’re very sorry to hear about the frustration regarding your cancellation and the subsequent charge.
Once a subscription is successfully cancelled, no further charges should occur. If a charge was processed, it may be due to a technical issue during the cancellation process or the request not being fully completed on the site. Our trial and subscription terms are outlined during sign-up to ensure transparency regarding the automatic renewal.
To review your case and investigate why your cancellation was not recorded, we requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Great assistance from ahbinav
Ahbinav was very understanding and accommodating. He fixed the issue straight away with ease and was very kind.
8 de maio de 2026
Resposta da Rentola.com.au - Making property search smarter
Hello,
Thank you so much for your wonderful review! We are delighted to hear that our team provided such professional and accommodating assistance.
It’s great to know that your issue was resolved quickly and with ease. We’ll be sure to pass your kind words along to Abhinav—it will mean a lot to him!
If you ever need any further help, we are always here for you.
Best regards,
Rentola Team
NEVER use this website they steal money…
NEVER use this website they steal money from you even when you cancel your subscription properly they will take $65.00 from you. I closed my account and subscription the same day STILL they STOLE MONEY from me. they are nothing but SCAMMERS the app is useless anyway plenty of better FREE APPS out there that work PROPERLY not like rentola.com.au what a piece of shit. It says a lot about any business that DOESN'T have a phone number to contact them, un trustworthy springs to mind.
13 de abril de 2026
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
Thank you for your feedback. We’re sorry to hear about your experience and the frustration regarding your cancellation and the charge.
The subscription begins with a trial period at a reduced price—an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled. Once a subscription is successfully cancelled, no further charges occur. We would like to investigate why your cancellation didn't appear to register and why the charge took place.
Regarding contact, please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly.
To help review your case and assist you directly, we requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Outrageous unseful service
Outrageous unseful service
You will need to pay the linked agency sites to contact the landlords in addition to Rentola's fees.
The unsuscription proccess is extremely misleading. Even more, you feel gashlighted after cancelling the account for the second time.
They will send you emails till you paid their arguable service if you cannot prove you cancelled it.
Even more, they will use Intrum to send you emails with unjustified "Services Costs" increasing the debt amount after a few of their emails fell in your spam folder.
16 de abril de 2026
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hi Claudia,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your concerns.
We’d like to review your account and the cancellation process you followed, as well as the communications you received, to clarify what happened and assist you properly.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Borderline scam.
Borderline scam.
I signed up for $2 to access then the service was awful, it just linked my to estate agents, so they offered no unique, exclusive properties, just linked me to ones I could find on real state. Then they billed me for $65 twice. When I requested refund they declined.
15 de abril de 2026
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hi Daniel,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must be.
We’d like to review your account, the charges you mentioned, and the listings you accessed to clarify what happened and assist you properly.
We’ve requested your details via Trustpilot’s secure system so our support team can contact you directly, verify the situation, and assist accordingly. Once we have your information, we’ll investigate this promptly and work towards a resolution.
Kind regards,
Rentola Team
Person that helped me was very helpfull…
Person that helped me was very helpfull as i couldnt do alot of the things required
2 de abril de 2026
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hi Vaughn,
Thank you for your kind feedback! We’re delighted to hear that our team was able to assist you and make the process easier.
We’ll be sure to pass on your appreciation — it means a lot to us :)
Kind regards,
Rentola Team
THIS IS A SCAM
THIS IS A SCAM. Do not use this website.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
We’re very sorry to hear about your experience. To help clarify what happened and address any concerns, we requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Thank you for sharing your feedback — it helps us understand where improvements are needed and support our users more effectively.
Best regards,
Rentola Team
They took $65 without me knowing and…
They took $65 without me knowing and when I used the two emails I have to log in they both showed that I was on the free plan. No option to unsubscribe or contact them. I feel miserable trying to stop them from taking more money. NEVER USE THIS SITE!
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Sharon,
We’re very sorry to hear about your experience and completely understand how distressing it must be to see unexpected charges while feeling unable to access your account. That is never how we want our users to feel.
Our support team can always be reached via the contact form on our website, to assist with any subscription or cancellation related issues.
For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We take concerns like yours very seriously and want to ensure your situation is fully reviewed.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Resposta da Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scammer don’t uses
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Sucked in by the Rentola scam
Sucked in by the Rentola scam. What a joke that this is allowed to happen in 2026. $ 2 for $ 7 days and then bang a $ 65.00 charged with no warning and no information that you had actually signed up for an auto renewal. Contacted 3 real estate agents on the first day and received not even one reply. Seems the rental listings might even be part of the scam. STAY WELL CLEAR. #RENTOLASCAM
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Craig,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating this must have been.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up.
As a property aggregator, Rentola collects listings from multiple sources, including real estate agencies, to make browsing easier in one place. We understand that some listings may not always respond promptly, and we appreciate your feedback on this.
We’re glad we were able to get in touch with you, discuss your situation in more detail, and reach a solution together. Thank you for taking the time to speak with us and for giving us the opportunity to better understand your experience and resolve it properly.
We’re here if you need any further assistance.
Kind regards,
Rentola Team
Misleading trial and unauthorised…
Misleading trial and unauthorised charge – be careful!
I signed up for Rentola’s 7-day free trial, but was charged $65 before the 7 days were even over no warning, no email, nothing. When I contacted support, they claimed the charge was valid because it was “after the full 7 days,” but it clearly wasn’t.
There was zero transparency about when the billing would actually begin, and their explanation doesn’t align with what they advertise. I cancelled as soon as I saw the charge, but they refused a refund and took no accountability.
This felt like a trap and judging by other reviews, I’m not the only one who’s experienced this. Very disappointing experience. Be cautious before putting in your card details.
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating and concerning this must have been.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. If a charge occurred despite cancelling, this can happen when the request was submitted after the new billing cycle had already started. We sincerely apologise for any confusion or stress this may have caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
I just trying to steal your money
I had that two dollar subscription as an offer. First it didn’t help much and after that, they charged me the premium subscription. I’m pretty sure I had already cancelled. But after realising that they already charged me for two subscriptions they didn’t want to refund me anything, though the second payment was even made after my cancellation.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Paul,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how upsetting this must have been.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. If a charge occurred after cancellation, this can happen when the request was submitted after the new billing cycle had already started. We sincerely apologise for any stress or confusion this may have caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
A scam experience and useless site
I wanted to look at places to stay in Adelaide, but it turned out to be useless even after premium. It claimed rent at 700$/month that was 700$/week and confused the 2 constantly. They don't allow you to stop subscription (after also charging a small 2$ unexpected fee) immediately for you to forget about it, and then they take your money.
27 de novembro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating and confusing this must have been.
As a property aggregator, Rentola collects listings from multiple sources, including real estate agencies, to make browsing easier in one place. We understand that pricing information can sometimes be confusing and appreciate your feedback on this.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
It’s a scam you will never get mail from house owners plus they will deduct money even if you will cancel trial
It’s a scam they are not able to cancel my membership , I cancelled my free trial but still they deduct money , Also they show money as per month but when you actually go down it’s per week so there is no transparency
12 de novembro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Nikhil,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how concerning this must be.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. If a charge occurred despite cancelling, this can happen when the request was submitted after the new billing cycle had already started.
As a property aggregator, Rentola collects listings from multiple sources, to make browsing easier in one place.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Resposta da Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Not even worth a dollar and they charge more
I was desperate and fell for it , a literal scam. You pay a dollar, and without telling you, the next week they automatically charge you $40. A fing scam. Don’t download it. It wasn’t even worth a dollar
12 de novembro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
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