Gave them three stars the first time only to find I had received my second order but my wife placed it in the wrong place. When o emailed customer service about my first order being hung up in one pla... Ver mais
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Veja o que dizem as avaliações
First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... Ver mais
I did a lot of research over several weeks, to identify the best carbon fiber cue that fit my budget. Rhino's patient customer service team was very quick to respond via e-mail with understandable an... Ver mais
I had an issue with a defective item from Rhino Billiards, but their customer service really impressed me. They sent a replacement quickly and didn’t even require me to return the original item. That... Ver mais
Detalhes da empresa
Escrito pela empresa
At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.
Informações de contato
No.14 Lane 975 Tam Trinh Street Yen So Ward, Hoang Mai District, 100000, Hanoi, Vietnã
- cs@rhino-billiards.com
- rhino-billiards.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Although delivery was a day late…
Although delivery was a day late communication was great and informed me. Stick arrived in time for me to try it out that day. I love it thank you
Great Customer Service!
I contacted Rhino and asked them if their shaft would fit a modified pin. I sent some dimensions and after reviewing it they told me that their "off the shelf" shaft would not fit, but they would be happy to make one in the shop. I ordered a MUST shaft and it arrived in just a few weeks. Absolutely perfect fit and the hit feels great! Outstanding communication. Great company to deal with and a great overall experience.
Poor Customer Service
I used it 2 days after get it, And Tip has a manufacturer flaw, tip rattles when you use it, now I'm on 3 weeks trying to get a replacement or refund, And they are doing everything to make me keep it and Nor replace or refund. Very disappointed with there Customer service.

Resposta da Rhino Billiards
Scam
I ordered this carbon fiber shaft from this company. And after waiting over fifteen days to get it, i received the wrong joint in the shaft. They gave me a message Em back numerous times and ask Em. Is there a way they can fix the problem? They refuse to work with me told me I was stuck with shaft that I had absolutely horrible service. Be careful when you purchase stuff from them

Resposta da Rhino Billiards
Happy with new shaft!
Passt alles
Ich habe mir ein Queue bestellt. Die Lieferung ging sehr schnell von statten.
Mit der Qualität des Produktes bin ich sehr zufrieden, das Queue ist gerade und liegt für mich perfekt in der Hand. Man hat damit ein gutes Gefühl beim spielen.
Mit dem Kundensupport habe ich einige male geschrieben. Die Antworten sind immer sehr Zeitnah gekommen und konnten mir gut. weiterhelfe.
Ich werde das nächste mal wieder hier bestellen.
The shaft have amazing feeling every…
The shaft have amazing feeling every stroke, and really like the sport grip on my butt. Just what I need. I really like the rubber feel on my hand. It took 2 weeks before It arrived at my house but it's all worth waiting for. And customer service is amazing too.
Respuesta inmediata
La comunicación que tienen es excelente siempre están bien atentos y son bien respetuosos y bien amables los recomienda siempre tienen una responsabilidad de atender los felicito atentamente Roberto Redondo.
These ease of ordering and the website…
These ease of ordering and the website is user friendly. The turn around of getting the item I ordered so quickly.
Excellent service
Excellent service. Responded and replaced a faulty tip in a few days. Did exactly what they said they would. Highly recommend!
I had an issue with a defective item…
I had an issue with a defective item from Rhino Billiards, but their customer service really impressed me. They sent a replacement quickly and didn’t even require me to return the original item. That level of trust and support says a lot about how they stand behind their products. Mistakes can happen with any company, but how they handle it makes all the difference and Rhino Billiards handled it the right way. That kind of costumer service earns my respect and future business and a company that stands behind what they sell. Thank you Team Rhino Billiards!
Rhino breaking shaft classy, control, and clutch
The day after receiving my new Rhino breaking shaft it made its debut in my final 9 ball match of the session. Untested and fresh out of the box, the control and precision was absolutely noticeable which was much needed as I struggled with breaking to hard all session. But with that control came quick confidence in the shaft which lead to a 9 ball break to end the match with a score of 31 to 1. Absolutely clutch.
I really like the look and feel of the…
I really like the look and feel of the cue. It shoots great. The lifetime warranty is a plus. I get a lot of compliments on it. Thanks again.
Purchased a Nebula 2 cue with 11.88mm…
Purchased a Nebula 2 cue with 11.88mm shaft from Amazon. Also purchased the weight kit. Wonderful cue for the money. The cue price dropped $60.00 in a week and Rhino honored the new price by sending me their $70.00 hard cue case at no cost. I’ve since purchased another shaft for my cue. Rhino has really been outstanding in my experience. Thanks Rhino.
Dealing with Vietnam by messaging is…
Dealing with Vietnam by messaging is not a very proficient system. Time difference and a lack of knowledge on their part was annoying.

Resposta da Rhino Billiards
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