Rhino Billiards Avaliações 

487
O TrustScore é 4.5 de um total de 5

4,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Gave them three stars the first time only to find I had received my second order but my wife placed it in the wrong place. When o emailed customer service about my first order being hung up in one pla... Ver mais

Avaliado com 5 de um total de 5 estrelas

First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... Ver mais

Avaliado com 5 de um total de 5 estrelas

I did a lot of research over several weeks, to identify the best carbon fiber cue that fit my budget. Rhino's patient customer service team was very quick to respond via e-mail with understandable an... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had an issue with a defective item from Rhino Billiards, but their customer service really impressed me. They sent a replacement quickly and didn’t even require me to return the original item. That... Ver mais

Detalhes da empresa

  1. Loja de Artigos para Sinuca

Escrito pela empresa

At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

487 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 84% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(487)

169 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great Customer Service!

I contacted Rhino and asked them if their shaft would fit a modified pin. I sent some dimensions and after reviewing it they told me that their "off the shelf" shaft would not fit, but they would be happy to make one in the shop. I ordered a MUST shaft and it arrived in just a few weeks. Absolutely perfect fit and the hit feels great! Outstanding communication. Great company to deal with and a great overall experience.

5 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor Customer Service

I used it 2 days after get it, And Tip has a manufacturer flaw, tip rattles when you use it, now I'm on 3 weeks trying to get a replacement or refund, And they are doing everything to make me keep it and Nor replace or refund. Very disappointed with there Customer service.

27 de abril de 2026
logotipo da Rhino Billiards

Resposta da Rhino Billiards

Hi Will,

We sincerely apologize for the inconvenience and frustration caused during this process.

We have already provided a prepaid return label and completed the refund for your order. After reviewing the product, our team confirmed that the sound described was related to the shaft’s internal construction and does not affect its performance or structural integrity.

That said, we completely understand your concern and respect your decision to return the product. We truly appreciate your feedback, as it helps us continue improving both our products and customer support experience.

RHINO Support Team

Avaliado com 1 de um total de 5 estrelas

Scam

I ordered this carbon fiber shaft from this company. And after waiting over fifteen days to get it, i received the wrong joint in the shaft. They gave me a message Em back numerous times and ask Em. Is there a way they can fix the problem? They refuse to work with me told me I was stuck with shaft that I had absolutely horrible service. Be careful when you purchase stuff from them

7 de maio de 2026
Avaliação não solicitada
logotipo da Rhino Billiards

Resposta da Rhino Billiards

Hi Richard,

Thank you for your feedback.

We understand that there was a misunderstanding regarding the product specification ordered. After communicating with you, we were able to identify the issue and provide a resolution.

We are pleased that the matter has been resolved and that the correct product has been arranged. Customer satisfaction remains our priority, and we appreciate the opportunity to address any concerns that arise.

Rhino Billiards Team.

Avaliado com 5 de um total de 5 estrelas

Passt alles

Ich habe mir ein Queue bestellt. Die Lieferung ging sehr schnell von statten.
Mit der Qualität des Produktes bin ich sehr zufrieden, das Queue ist gerade und liegt für mich perfekt in der Hand. Man hat damit ein gutes Gefühl beim spielen.
Mit dem Kundensupport habe ich einige male geschrieben. Die Antworten sind immer sehr Zeitnah gekommen und konnten mir gut. weiterhelfe.
Ich werde das nächste mal wieder hier bestellen.

2 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The shaft have amazing feeling every…

The shaft have amazing feeling every stroke, and really like the sport grip on my butt. Just what I need. I really like the rubber feel on my hand. It took 2 weeks before It arrived at my house but it's all worth waiting for. And customer service is amazing too.

27 de abril de 2026
Avaliado com 4 de um total de 5 estrelas

Respuesta inmediata

La comunicación que tienen es excelente siempre están bien atentos y son bien respetuosos y bien amables los recomienda siempre tienen una responsabilidad de atender los felicito atentamente Roberto Redondo.

27 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Responded and replaced a faulty tip in a few days. Did exactly what they said they would. Highly recommend!

22 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had an issue with a defective item…

I had an issue with a defective item from Rhino Billiards, but their customer service really impressed me. They sent a replacement quickly and didn’t even require me to return the original item. That level of trust and support says a lot about how they stand behind their products. Mistakes can happen with any company, but how they handle it makes all the difference and Rhino Billiards handled it the right way. That kind of costumer service earns my respect and future business and a company that stands behind what they sell. Thank you Team Rhino Billiards!

21 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Rhino breaking shaft classy, control, and clutch

The day after receiving my new Rhino breaking shaft it made its debut in my final 9 ball match of the session. Untested and fresh out of the box, the control and precision was absolutely noticeable which was much needed as I struggled with breaking to hard all session. But with that control came quick confidence in the shaft which lead to a 9 ball break to end the match with a score of 31 to 1. Absolutely clutch.

9 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Purchased a Nebula 2 cue with 11.88mm…

Purchased a Nebula 2 cue with 11.88mm shaft from Amazon. Also purchased the weight kit. Wonderful cue for the money. The cue price dropped $60.00 in a week and Rhino honored the new price by sending me their $70.00 hard cue case at no cost. I’ve since purchased another shaft for my cue. Rhino has really been outstanding in my experience. Thanks Rhino.

3 de abril de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Dealing with Vietnam by messaging is…

Dealing with Vietnam by messaging is not a very proficient system. Time difference and a lack of knowledge on their part was annoying.

27 de março de 2026
logotipo da Rhino Billiards

Resposta da Rhino Billiards

Hi Sarge,

Thank you for your feedback.

We are sorry to hear that the overall experience did not meet your expectations. As our customer support team is based in Vietnam, communication may occasionally be affected by time zone differences. However, we strive to respond to all customer inquiries within one business day and to provide assistance as quickly as possible.

We appreciate your comments, as they help us identify areas where we can improve the customer experience.

Rhino Billiards Team

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais