Gave them three stars the first time only to find I had received my second order but my wife placed it in the wrong place. When o emailed customer service about my first order being hung up in one pla... Ver mais
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Veja o que dizem as avaliações
First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... Ver mais
I did a lot of research over several weeks, to identify the best carbon fiber cue that fit my budget. Rhino's patient customer service team was very quick to respond via e-mail with understandable an... Ver mais
I had an issue with a defective item from Rhino Billiards, but their customer service really impressed me. They sent a replacement quickly and didn’t even require me to return the original item. That... Ver mais
Detalhes da empresa
Escrito pela empresa
At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.
Informações de contato
No.14 Lane 975 Tam Trinh Street Yen So Ward, Hoang Mai District, 100000, Hanoi, Vietnã
- cs@rhino-billiards.com
- rhino-billiards.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 mês
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have several of their cues....
I have several of their cues and a dozen or so of their shafts for some of my other cues. I have never had a problem with anything. If you are looking for a good cue at a reasonable price, I recommend you try one. If you ever decide you want a different cue it will be because you "want" one not "need" one. I have put their time crystal tips on almost all of my shafts. I just received my MUST shaft and I really like it. I appreciate that the company returns my emails when I contact them. I think they have done a good job in a short amount of time.
Grate customer experience
I bought a Nebula 2 from Amazon and went to use it, but, found connecting the shaft & butt together was very difficult. I could not return it as it was passed the return date. I emailed the company and talked to Devin. After sending in a video showing the difficulty I was having, Rhino was kind enough to exchange the Nebula 2. I got the new pool cue in several days and am extremely happy with the new pool cue. I want to thank everyone, especially Devin for all the help they gave me.
Bought the nebula 2
Bought the nebula 2, really nice cute and sits great. Really like the tip on it. I bought extra tips but ordered the wrong ones. Customer service was awesome and helped me to get the right ones. When I have a question, they are quick to respond. Would highly recommend
Fast delivery,love the shaft.
Well
Well, I ordered the rhino must 30 had it approximately 18 days and the tip popped off. Contacted rhino they give me a $60 off in-store purchase after I got the tip fixed and sent them the receipt of what it cost so then I ordered the rhino. carbon fiber single shaft with a crystal tip and they’re both really good shafts. Customer service is great.
Great shaft Great tip
Warped
Bought my cue in December 2025 after 3 weeks the cue was already warped, wrote an email and to change the cue they asked me to pay 30usd for the shipping after that I already paid 700$ for the cue. I am so disappointed they just gave me a coupon.
The new must cue has meet an exceeds…
The new must cue has meet an exceeds what I thought this cue would bring to the table highly recommended
Very Pleased
I had a couple questions an the response from Rhino was immediate. The pool cue is gorgeous and plays great !!!
Great comeback cue!
I had a long break in playing on leagues. When I first started seriously everyone had wood cues and now everyone is mostly using a carbon fiber cue. I wanted to get a new cue but don't have the funds for a Predator or other high end makers. I had never heard of Rhino before but as I saw their cues and the sales the price and reviews seemed great. I purchased a Nebula 2 with no real knowledge of how it may perform. I was surprised and overjoyed with the cue. It is solid, I love the time crystal tip, and it has options for different shafts that I've never had before. I did have to get used to dropping shaft size from 13 mm to 12.5 but it has helped me take my game up for sure. I would recommend Rhino to anyone who wants a great cue for a good price. I'll definitely be getting a jump and break in the future to .ake it a set.
Rhino products review
First of all.. lets talk about price for carbon fiber. Its amazing that for this price we can get such good quality. Deflection is not that high, overall feel with the grip is amazing, cue is straight. Also the glove fits pretty well it holds really tight and feels amazing.
Ordered through Amazon but still came…
Ordered through Amazon but still came from you. Ordered Nov 27 2025 got it Dec 29 3”2025. Box was not shipped a protective box and just came in the cue box which was heavily damaged. Luckily the was not and I say luckily. It was a birthday present for my son.

Resposta da Rhino Billiards
Agnes was very helpful after the tip on…
Agnes was very helpful after the tip on my shaft fell off. Highly recommend!
Overall Im completely satisfied with…
Overall Im completely satisfied with your products. I started to use a Retro and the feel has helped me tune my game %100. the tip did come off after a year, it just fell off while I was practicing on my tabel at home. I should have had it replaced with the same tip. To make a long story short I bought a replacement shaft and YOUR tips just in case there is a problem again and have been shooting great. Send me some stickers!!!!
My latest purchase - Rhino Black Jump Cue
My latest purchase, the Rhino Black Jump Cue, exceeds my expectations. It already has made me a better jumper and will allow me to get even better with more time and practice with it. The first day I had it, I had a local tournament that night and several better players tried it. They commented that it jumped at least as good as their jump cues that cost twice what this one cost me.
Snapped in half after 3 months of use
They were nice enough to let me exchange the shaft after it chipped within the first week of arrival. Unfortunately, I’ve only had the replacement for 3 months and it snapped in half last night. Apparently the shafts are filled with styrofoam. I thought this was a good investment but apparently I was wrong.

Resposta da Rhino Billiards
Great products and good communication…
Great products and good communication throughout the shipping process!
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