Gave them three stars the first time only to find I had received my second order but my wife placed it in the wrong place. When o emailed customer service about my first order being hung up in one pla... Ver mais
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Veja o que dizem as avaliações
First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... Ver mais
I did a lot of research over several weeks, to identify the best carbon fiber cue that fit my budget. Rhino's patient customer service team was very quick to respond via e-mail with understandable an... Ver mais
I had an issue with a defective item from Rhino Billiards, but their customer service really impressed me. They sent a replacement quickly and didn’t even require me to return the original item. That... Ver mais
Detalhes da empresa
Escrito pela empresa
At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.
Informações de contato
No.14 Lane 975 Tam Trinh Street Yen So Ward, Hoang Mai District, 100000, Hanoi, Vietnã
- cs@rhino-billiards.com
- rhino-billiards.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The cue I ordered played fantastic
The cue I ordered played fantastic. The tip exploded on the second day of use. Their representative made things quick and easy to get it taken care of. I've since order a break shaft and a few accessories.
The must shaft came in and shoots…
The must shaft came in and shoots phenomenal. But you are giving a free gift with it why not just send it in the same shipping box. It was big enough. But it was great.
Cue works great fast shipping plus an…
Cue works great fast shipping plus an extra glove
I had an issue with my new shaft
I had an issue with my new shaft, after a little over a month of use my tip broke off. I contacted the staff at Rhino and they replaced the shaft. No hassle, I sent the shaft back and received a new one within a week. That’s great service! It’s also a great product.
Rino staff.
Quick response from Rhino when I emailed them. I would recommend rhino to anyone.
Terrible customer service
Terrible customer service. Sent me 2 shafts that dont fit after I sent detailed measurements of my butt pin. Made me pay $30 extra for the second shaft and then no response when I emailed customer service for a refund. Will tell everyone who will listen to stay away from this company. Going to social media now to leave comments on all your posts.

Resposta da Rhino Billiards
Have an eclipse 1 and inquired about…
Have an eclipse 1 and inquired about the new style. This carbon fiber shaft hits better than any shaft I’ve played with. Can’t wait until I get the 2nd and next gen shaft
Amazing Quality at a Fraction of the Cost
Just picked up my second shaft from Rhino and I couldn’t be happier. They play incredible. Save your money—this is top-tier quality without the high-dollar price tag.
Ordered the wrong cue
I made a mistake ordering a cue stick but Rhino support team Mr Devin readily resolve the issue . By the tenth day after i returned the cue, the replacement cue arrived .
Thank you Rhino .
Amazing shafts!
I have bought 3 separate shafts! They are smooth as silk and play amazing. Customer service went above and beyond to send the correct tip for one shaft since it was sent out with a different that it was supposed to have!
Response time and great customer…
Response time and great customer service. Never ignored me and got my replacement shaft right away after I messed up my order.
Customer service is great!
Absolutely Superb Quality, and Exceptionally Good Customer Service
I am absolutely blown away by the quality of Rhino cues and the company's excellent customer service. I'm not a pro player, but I am a APA skill level 8, so I'm no novice either. I've played with several expensive carbon fiber cues in the past. I've found Rhino's shafts to be as good as any on the market today, regardless of price. They have the same low deflection as Cuetec Cynergy and Predator cues, but Rhino's shafts are smoother, have a better feel, the pro taper is longer, and they have a really responsive hit. In addition, Rhino's customer service is fantastic. When I encountered a minor issue on one of my Rhino orders (I liked my first one so much I bought a second one!), I emailed the company, and they responded the same day and resolved the problem immediately. Their excellent customer service should serve as a model for the other cue makers. And heck, I almost forgot: their cues are beautiful! Not that appearance is everything in pool, but the styling and glossy finish on these cues (especially on their "Retro" and "Nebula" cue models) will have players at your local pool hall demanding to know where you got yours!
I've had these shafts for a couple…
I've had these shafts for a couple years now I had a mishap with a rattle in my shaft contacted customer service they took care of me with no issues while the bad shaft was being returned they sent me a replacement I'm sure they crossed in the mail somewhere and after receiving my shaft my play continued I'd recommend these shafts for anyone at any skill level thanks again to Rhino customer service
I purchased my Rhino cue online
I purchased my Rhino cue online, and the process was incredibly straightforward. My item arrived promptly. This was my first carbon fiber shaft, and I’m thoroughly enjoying the way it performs. I couldn’t be happier with my decision to try out the Rhino cues. The quality and design are simply exceptional.
Service rapide
Service rapide , bonnes protections des produits ,rien a dire de négatif
Pour un premier achat ,je suis rassuré quand au sérieux du fournisseur .
Tried my shaft today Great playing cue…
Tried my shaft today Great playing cue shaft.
Very nice product
Very nice product! Beautiful! Quick delivery! My first non wood stick just getting used to the feel but liking it so far. If you’re looking for a composite it’s a great choice.
My break shaft I ordered was delivered on time…
My break shaft I ordered was delivered on time. It fix my mcdermott butt perfectly and improved my breaking by making more balls on the break than before.
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