Royal Jordanian Avaliações 

Sowohl Hinflug,als auch Rückflug von Frankfurt nach Amman waren die besten Flüge,die ich je gemacht habe.Warten am Flughafen,muss man überall.Personal am Flughafen extrem freundlich,was sich beim Kabinenpersonal fortsetzte.Neuer Airbus A320neo,mit Entertainmentsystem, extrem leckeres und heißes Essen.Super pünktlich,sehr bequemeSitze Inder Economy Class,auch für mich als 1.90m großen Mann.

Je suis profondément scandalisé par le service de Royal Jordanian. J'avais réservé un vol Paris (CDG) - Dubaï (DXB) avec une escale d'1h15 à Amman.
À cause du retard du premier vol (RJ118), l'escale a été réduite à à peine 57 minutes. Entre le débarquement interminable en navette sur le tarmac et des contrôles de sécurité chaotiques sans aucune assistance prioritaire du personnel, la correspondance était matériellement impossible. Malgré cela, j'ai couru jusqu'à la porte pour m'entendre dire que l'embarquement était clos, alors que l'avion était encore sous mes yeux sur le tarmac. J'ai découvert par la suite que le vol RJ612 était parti **avec 5 minutes d'avance**, abandonnant sciemment les passagers en correspondance.
Résultat de leur incompétence : j'ai dû dormir par terre à l'aéroport, racheter un billet plein pot de ma poche avec une autre compagnie, atterrir dans un autre aéroport (Sharjah), payer des frais de taxi supplémentaires et rater une journée complète de travail.
Pour couronner le tout, Royal Jordanian retient mon bagage en otage à Amman. Après les avoir contactés, ils admettent avoir ma valise mais m'envoient un e-mail exigeant que je paie des frais de 126 JOD (environ 160 €) pour libérer mes propres affaires ! C'est une violation flagrante de la Convention de Montréal. Ils rompent leur contrat de transport, partent en avance, et tentent ensuite d'extorquer de l'argent aux passagers victimes de leurs propres erreurs opérationnelles.
C'est illégal, honteux et d'un amateurisme total. Fuyez cette compagnie si vous tenez à votre argent, votre temps et vos effets personnels.

Very poor experience with Royal Jordanian at Schiphol (Flight RJ152). I was incorrectly told at check-in that I only had 1×23 kg baggage allowance, even though my ticket clearly states 2×23 kg.

What makes this worse is that I had already called Royal Jordanian customer service the day before, and I was clearly informed by phone that I am allowed 2×23 kg baggage. Despite this, the check-in staff still insisted I was wrong and I had to prove it myself using my ticket, causing unnecessary delay, stress, and a very unprofessional experience.

This shows poor communication between customer service and airport staff, and a lack of proper training. Very disappointing and not the level of service expected from an airline.

I will seriously reconsider flying with Royal Jordanian again.

Total junk airline. 3 hours on tarmac in 40 degrees without AC. Poor communications and NOTHING served as beverage. Absolute trash airline.

Dear Royal Jordanian Customer Service,
I would like to express my sincere appreciation for the excellent service I received on my flight from Düsseldorf to Amman two days ago.

The entire cabin crew was exceptionally professional, friendly, and attentive throughout the journey. In particular, I would like to recognize Ms. Ibtisam Radaideh for her outstanding hospitality, kindness, and dedication to passenger comfort. Her warm attitude and genuine care made a very positive impression and contributed greatly to a pleasant flight experience.

Please extend my gratitude to Ms. Ibtisam Radaideh and the entire crew. Employees like them truly represent Royal Jordanian at its best and make passengers feel welcomed and valued.

Thank you for providing such a high standard of service. I look forward to flying with Royal Jordanian again in the future.

Kind regards,
Dr. Omar Abo Basha

انا سافرت بتاريخ /٦/٩/٢٠٢٦ اول تجربه الي عالملكيه كنت اظن كما سمعت من اخرين ان خدمتهم سيئه بعد التجربه اتضح لي انها جيدها وكان مضيفي الطياره التي اسماؤهم محمود وحسان وغازي كانو صبورين واسلوبهم متعاون وجيد وكانوا يقفون على رجل واحده متعاونين وكان كل شي جميل ومريح بالرحله

Very disappointing refund experience with Royal Jordanian Airlines.

I booked a round-trip ticket from Hamburg to Damascus on February 26, 2026, with a connection in Jordan.

On April 6, 2026, the flight was cancelled by the airline itself. I submitted a refund request on the same day.

Today, more than two months later, I am still waiting for my refund.

I have contacted the booking agency more than 11 times and was repeatedly told to keep waiting. I was later informed that they were still waiting for the refund to be paid by Royal Jordanian before they could transfer the money to me.

I also contacted Royal Jordanian directly by email on two separate occasions and received no response at all.

It is unacceptable for passengers to wait this long for a refund when the flight was cancelled by the airline itself. What is even more frustrating is the complete lack of communication and transparency regarding the status of the refund.

I am sharing this review so that other travelers are aware of my experience. I hope Royal Jordanian will address this issue promptly and process the refund without further delay.

​"Jag vill varna alla för att flyga med Royal Jordanian Airlines. De har visat en total brist på respekt för passagerares liv och rättigheter.
​När min resa blev inställd på grund av en akut kris och krigssituation, fullföljde de inte sin lagstadgade omsorgsplikt (Duty of Care). De lämnade mig strandsatt och när jag försökte kontakta dem, upptäckte jag att de medvetet blockerar inkommande mejl på sina officiella adresser (såsom Customer.Relations, Claims.Service och RJCare). Deras server avvisar till och med officiella mejl från den svenska myndigheten Allmänna reklamationsnämnden (ARN)!
​De gav mig bara ett internt ärendenummer (CAS-188733-*****) för att tysta ner mig, men gav aldrig något riktigt svar eller återbetalning. Mitt ärende ligger nu hos ARN under ärendenummer 2026-****
​Detta flygbolag flyr från sitt juridiska ansvar och gömmer sig bakom blockerade mejlsystem. Flyg aldrig med dem!"

Prenoti il posto e lo paghi il giorno di partenza ti mandano e-mail per cambio posto perché lo hanno dato a qualcuno altro magari anche gratis

They were supposed to serve Tea/ coffee on this trip but they argued that the seat belt sign was on so no coffee was served. I did wait for more than one hour asking for why is this seat belt sign on while there are litterally NO PERTURBATION WHATSOEVER. I've asked several times, is this seat belt sign on justified? and they were always saying " the captain says so or decides". I am pretty convinced they used the sign on for hours to just NOT serve coffee or tea although i asked several times within around an hour. This seems to me a clear ABUSE of the sign. I could swear, the sky was blue clear without clouds the plane had smooth trajectory with no perturbation for over an hour but they just kept the sign ON to shut everyone asking for coffee. Never again this company, unprofessional.

My journey with Royal Jordanian was from Baghdad to Chicago on July 29, 2026, with a transit stop in Amman. When I arrived in Chicago, I noticed that my suitcase felt unusually light. Many of my belongings were missing, and it appeared that items had been stolen from my luggage. As a result, this was one of the worst travel experiences I have ever had.

I took a flight from London to Riyadh with RJ with a layover at Amman Airport. Since I frequently fly Saudia, Qatar Airways or KLM, I have some experience on this route. RJ was a disgrace. I will never choose this airline again. It’s simply a matter of unprofessional cabin staff and bad service. It started with messed up boarding procedures, cabin staff who I showed my business boarding pass sent me to economy. Only after I told them this was the wrong seat they showed me to my business class seat. The onboard service remained unprofessional. No drinks, after a long time an orange juice. Don’t expect fresh juice. Food was underwhelming. Business class was full of economy passengers visiting their family members all the time during flight standing the whole flight making this rather a gathering space than a cabin for a calm long haul flight. Cabin crew never managed any of this. Crew not aware of procedures, passengers walking down the isles until short before landing. Crew sitting down less than a minute before landing. Bad role models for anyone. Seems that these people were never properly trained. Good thing: fare was comparable good vs KLM. QA and Saudia. Seats and entertainment were also good but you can’t really enjoy or sleep when you le cabin is a gathering space for passengers, kids and toddlers. I heavily advise against flying with Royal Jordanian. No comments on the short flight from Amman to Riyadh since it was short and on time. The leg from London to Amman was a real bad experience which I will never forget.

Bagagli non ricevuti al Cairo ieri. Al volo che è arrivato ieri alle 2:15. Ho una urgenza di ricevere questi bagagli il prima possibile visto che ci sono dei regali e delle cose che mi servono immediatamente. Inoltre ci sono delle cose che si rovinano fuori il frigo.
Aspetto da parte vostra qualche novità.
Cordiali saluti,

So bad the server food nasty food at the behaving and after 10 hours flying the gave us small sandwich all at the flight got hungry they are so bad I don’t recommend

They lost my bag on a direct flight from London to Amman. Managed to complete the claim, they say their insurance will contact me to settle but this was 3 months ago! No reply, no contact. I added 2nd star because at least they didn't cancel my return flight during the start of the war🙏

Please avoid this airline.

I booked flights through Booking.com with Royal Jordanian to travel to Dubai with my three grandchildren for the 2026 Easter holiday. The booking was made in late 2025.

As the travel date approached, the crisis in the Middle East escalated. Flights were being cancelled, and British citizens were advised against travelling to certain areas. By 28 March 2026, the situation was still ongoing, and we had no choice but to cancel our trip for safety reasons.

Royal Jordanian accepted the cancellation and confirmed that I would receive a full refund. However, as of 15 May 2026, I have still not received any refund. It has also been extremely difficult to contact them or get any meaningful response.

Very disappointing experience, especially when travelling with children and during such difficult circumstances.

J'ai voyage avec mon fils le voyage organisé par un agence en Belgique le problème il a un escale à amane en Jordanie les personnes qui contrôle les petites valises traite mal les gents en plus l´avion est en retard par contre en arabie saoudie les employés sont respectueux et serviables je préfère de ne pas vivre cette expérience

Have you ever heard of 1 hour delay because one of the passengers didn’t like their seat??? Yes it happened today and instead of dealing with it professionally and firmly, they kept appeasing the passenger as she threw a tantrum. Flight was from Dallas fortworth to amman on May 11 2026

Never book with them cancel the flight and don't send me money back ,and I make claim with my to sorted out

My sincere and heartfelt thanks to Mr. Ahmad Alkhaldi of RJ at Damascus Airport for his greatly appreciated crew to crew assistance and support .

RJ should be truly proud to have such a professional and gracious gentleman on their team.