Royal Jordanian Avaliações 

نصابين حرامية يستغلون الوضع و يرفعون الاسعار لا سامحكم الله

Califico con la menor puntuación tan solo porque ni eDreams (su intermediario) ni Royal Jordanian pudieron atender mi solicitud de cancelación y/o cambio por el tema de la guerra, intenté llamar al +962 51 00000 pero el número nunca dio línea.

420 eur de supplément pour 2 valises a/r bruxelles amman
Vol retour Francfort bruxelles opéré par une autre compagnie. Royal air Jordan avait oublié de confirmer donc pas de bordingpass pour ce vol. Solution par Lufhtansa

I recently traveled with this airline on a journey from Syria to Germany, and I was very pleased with the experience. Everything went smoothly from start to finish. The check-in process was quick and problem-free, and the transit time of 1 hour and 35 minutes was very convenient.

The staff were respectful and professional, making the whole trip more comfortable. The airplane itself was clean and comfortable, and the in-flight meal was delicious.

One of the best things about this airline is its affordability—the ticket price was very reasonable for the quality of service provided.

One star is one star too many. Paid extra to select seats 4 months in advance. Arrived 2 hours early to gate. A very rude counter agent told us that our seats were unavailable as they had been given to someone else. Stuck us next to the bathroom for a 12 hour flight from Chicago to Amman. Smelly, loud, and not what we paid for. They refused to refund the extra money we paid for the seats. Made us call the corporate office, send emails... no response. Just a "Sincere apology". We are now trying to get the refund through our credit card instead, since RJ is no longer responding to anything.

The name "Royal Jordanian" sound glamorous, but don't be fooled. The seats were extremely cramped for a 12 hour flight and the place was completely trashed by the time we arrived. No effort at all to clean the bathroom, which had toilet paper and pee all over the place. Just a horrible experience. Book any other airline! We hope this saves at least one person from the awful experience we had with this airline.

I changed my return flight and when I went to pay the penalty the website said that my payment method was declined but the money was deducted from my card, then I go to try again the same thing happens. After 30 minutes I get 2 emails saying that my flight itinerary has changed twice. I called customer service they told me to email, I email and they just bounce me around from one department to the next, I gave up on trying to get a refund. The only reason I’m not giving a 1 star is because their planes have anole leg room compared to modern planes.
Also I tried to clam missing miles they wouldn’t allow it for some reason.

Royal Jordanian Airlines & Jordan…

First of all, the thing you could do better is to make it very clear before allowing people to buy tickets on your website, or any other platform, that a return ticket is required to board the flight.
I bought a one-way ticket for my mum, and at the airport, during check-in, she was told she could not board unless she booked a return ticket immediately.
How is this even acceptable?

My mum was extremely stressed, worried, and panicking. She had to call me to urgently book a return ticket while I was at work. They would not even let her pass check-in until they saw proof of her return booking.
She holds a British passport and has British citizenship — why would you assume she would stay in Jordan permanently?
As amazing as your country is, why would you think she would not return?
She was travelling for her brother’s bypass surgery, and she was unsure how long she would need to stay based on his recovery. It was not just her — there were other people affected in the same way.

Forcing people to buy a return ticket on the spot, stressing them out, and demanding they show ticket numbers immediately is absolutely unacceptable.
I could not believe it!
Here I was, trying to calm my mum down while standing outside my workplace (as a pharmacist), with 15 patients waiting inside, scrambling to book a return flight for her.

Even worse — after I booked the return ticket and provided the reference number, the staff at the desk kept insisting, “We need the ticket number, we need the ticket number.”
How could I get the ticket number instantly? The airline I booked it with did not even send an email immediately.
I sent clear screenshots showing proof of payment, booking reference, flight dates — everything — yet it still was not enough.

It is utterly ridiculous and absolutely stupid to demand such things at such critical, high-stress moments.
You could easily solve this by adding a simple, clear notice at the time of booking: “A return ticket is required to board.”
It would take your IT team a few hours to implement.
Yet instead, you chose to create unnecessary stress, force people to buy last-minute (often expensive) return flights, and cause complete chaos at the airport.
It is shameful and completely disappointing.

I have always loved Jordan and enjoyed flying with Royal Jordanian before, but after this experience, I was genuinely shocked by the stupidity and unfairness you showed.
My mum was upset, panicking, running to the gate while already dealing with high blood pressure and worrying about her sick brother.
The last thing she needed was your rude and unreasonable behaviour at the desk, repeatedly shouting at her for a return ticket.

This whole situation was disgusting, ridiculous, and embarrassing.
You should be ashamed of yourselves for the unnecessary stress you caused — stress that could have been completely avoided with a simple update on your website.
I bought the original ticket directly from the Royal Jordanian website, and nowhere did it say a return ticket was mandatory.
You should forbid people from buying one-way tickets if you are going to enforce this rule so aggressively.

I am disgusted and disappointed.
I will never visit Jordan again, nor will I recommend your airline or your country to any friends or family.
There are plenty of better countries to visit in the Middle East.
You are not as special as you think you are.
Get over yourselves.

Pathetic.

J’ai utilisé cette compagnie pour me rendre à Dubai, quelle fut ma surprise en arrivant dans un charter. Ryanair propose de meilleures prestations.
Hôtesses désagréable, pas de divertissement. C’ est la compagnie nationale je ne comprends pas cette médiocrité. 1 ère et dernière fois, je prendrais les compagnies du Golf, bien plus compétentes et agréable.
J’espère voir cette compagnie disparaître du paysage aérien.

Sin vergüenzas. te dicen que tienes hotel para el transito، llegas alli con retraso por su culpa, primero no hay nadie en transfer disk, y cuando consigues hablar con alguien te dicen que no hay hotel ya que el transito ya no es de 8 horas (POR SU RETRASO). Nunca mas con ellos, no los recomiendo a nadie.

Taking legal action against these scammers. Cheap airline but charge premium prices. Never again. See you in court

Booking Reference: 21252568126
Original Itinerary: London Heathrow (LHR) to Erbil via Royal Jordanian
Date of Original Flight: 26th of April 2025
I am shocked at how poorly eDreams and Royal Jordanian handled my booking during a critical time.
I had an involuntary change to my original flight from London Heathrow to Erbil, operated by Royal Jordanian. The new itinerary included an insane 74-hour layover, which was not feasible — I was flying for a funeral and needed to be there urgently.
I contacted eDreams, and they offered an earlier flight. I accepted it immediately and was told I’d receive confirmation within 72 hours. I called them daily — every single day — chasing that confirmation. Nothing.
Then, just one day before the new flight, they casually told me the flight was never actually booked. Now they expect me to pay an extra £282.00 to fly on the 25th — after their system failure and misleading app flow.
What’s worse is that their app had a vague "Accept alternative flight" button — no flight details shown. I clicked to view the information, but now they’re claiming that clicking that button committed me to that ridiculous 74-hour layover flight.
This is beyond unethical. I was misled during a time of grief, and treated like a payment source, not a customer.
I’ve never felt so ignored, misled, and dismissed by a travel platform. Avoid eDreams and Royal Jordanian if you value clear communication, basic respect, and your travel plans not collapsing last minute.
Now eDreams claiming that Royal Jordanian charging me and not eDreams.
Sham on you Royal Jordanian and ereams

I booked a flight through Cheap
Fly Shop with Jordanian
Airlines, scheduled for April
2025, flying from Heathrow
Airport to Erbil Airport.
Unfortunately, my husband
suffered a sudden and serious
heart attack, which led to him
needing emergency triple
bypass surgery. This completely
unexpected medical emergency forced me to cancel my travel
plans.
I fully understand that the
ticket was non-refundable. I
wasn't expecting a full refund-
but I did hope for some basic
compassion or flexibility. I
reached out to both the travel
agency and the airline,
explaining the situation and
offering medical documentation.
What I received in return were cold, dismissive responses and absolutely no
effort to support or assist
during a very stressful time. I wasn't asking for special
treatment-just a little human
understanding. A credit, a
rescheduling option, or even a
sympathetic response would
have meant something. But
unfortunately, I was treated
like just another booking, not a
person facing a genuine crisis.
This experience has left me
deeply disappointed in both
Jordanian Airlines and Cheap
Fly Shop. Emergencies can
happen to anyone. How a
company responds in those
moments says everything.
I won't be booking with either of
them again-and I urge others
to consider how they might be
treated if the unexpected
happens.

Very old airline shaking I was worried about the cabins part falling over our heads, no good service and very little portion of food, no offering coffee or tea.
Delayed from Heathrow around 45 minutes,
When we arrived transit quickly they gave us vouchers which you couldn't redeem it. I got diabetes and High blood pressure

The Amman airport is just rubbish no good foods, there pizza is tortilla with cheese on it crazy, expensive than UK

إلا أننا تفاجأنا بمنعنا من الصعود إلى الطائرة بحجة أن الرحلة قد بلغت طاقتها الاستيعابية القصوى، وهو أمر غير مبرر وغير مقبول، خصوصًا أن إجراءات السفر قد تم استكمالها بشكل طبيعي حتى لحظة الوصول إلى البوابة.

ما زاد من استيائنا هو الأسلوب الذي تم التعامل به معنا، حيث تعرضنا للإحراج أمام المسافرين الآخرين، دون تقديم أي توضيح مقنع أو بدائل فورية، مما انعكس سلبًا على تجربتنا مع شركتكم وأثر بشكل مباشر على التزاماتنا الشخصية والمهنية.

نلتمس منكم فتح تحقيق فوري في هذه الحادثة، وتزويدنا بتفسير واضح حول الأسباب التي أدت إلى هذا التصرف، كما نطلب الاعتذار الرسمي والتعويض المناسب عن الضرر المعنوي والمادي الذي لحق بنا نتيجة هذا التقصير.

نأمل أن يتم التعامل مع هذه الشكوى بالجدية اللازمة، وأن يتم التواصل معنا في أقرب وقت ممكن عبر التفاصيل أدناه.

وتفضلوا بقبول فائق الاحترام والتقدير

Il m'ont gâcher mes vacances, pire compagnie au monde. Il change ton vol. Tu doit de base partir de Lyon, il te le change en partant de Paris, je vais comment à Paris?et tu arrives le lendemain matin à dubai. Vous êtes là honte de toutes les compagnie

Royal Jordanian Gave Me Nothing But Disrespect

I booked a flight from the UAE to Syria via Amman. The entire itinerary showed airport-to-airport travel, clearly advertised as a full flight route. At no point did it mention that part of the trip would be by bus.

When I arrived at the airport, I was shocked to be told the Amman-to-Syria leg was by bus. This was never communicated to me. When I expressed concern, they canceled my entire booking on the spot.

I received no refund, no assistance, and was treated with complete rudeness and indifference.
No apology. No responsibility. Just “leave.”

This is not how a professional airline operates. It felt like a scam.
I advise anyone considering Royal Jordanian to think twice — your money and dignity are at risk.

Rj112 London to Amman , my seat , I could feel the plastic on my back. Foam worn away. Ain’t a Dreamliner. Our row of 3 , none of the usb chargers and the below seat plug adaptors worked and others said the same. Such slow service in every thing

!!!!!!!!!!!! هااام !!!!!!!!!! انتبهوا من هي الشركة:

قبل شهرين، حجزنا معهم رحلة من برلين إلى دمشق مع ترانزيت في عمّان، وكان من المقرر أن تكون الرحلة بتاريخ 02.04،يعني بعد يومين. منذ ذلك الحين، تم تأجيل الرحلة عدة مرات، لكن المشكلة ليست في التأجيل فقط، بل في أن التغييرات تتم على جزء من الرحلة فقط!

مرتين على الأقل، قاموا بتغيير توقيت الرحلة من عمّان إلى دمشق، بينما تركوا توقيت الرحلة من برلين إلى عمّان كما هو. وهذا يعني أن المسافر يصل إلى عمّان في يوم، ثم يضطر للانتظار حتى اليوم التالي للسفر إلى دمشق! لا أعلم كيف تم التخطيط لهذا بهذه الطريقة غير المنطقية.

الآن، الرحلة بعد يومين، واليوم فقط أرسلوا بريدًا إلكترونيًا يخبروننا بتغيير موعد الرحلة من عمّان إلى دمشق مرة أخرى! أي أنني سأصل إلى عمّان في 2/4، ولكن عليّ الانتظار حتى 4/4 لأتمكن من السفر إلى دمشق! هل يتوقعون أن أبقى في المطار لمدة يومين؟

والأسوأ من ذلك، أنهم لا يردون على الإيميلات أو المكالمات! بعد محاولات عديدة للتواصل معهم عبر البريد الإلكتروني والمكالمات الهاتفية، لم أحصل على أي رد. اضطررت إلى الاتصال بصديق لي في عمّان، وبعد محاولات استمرت ساعة للوصول إليهم، أخبروه بأنه لا يوجد أي حل آخر.

عندما سألناهم عما إذا كان من الممكن إلغاء رحلة عمّان - دمشق والسفر برًا بدلاً من ذلك، أخبرونا أن هذا غير ممكن، وإلا فسيتم إلغاء رحلة العودة أيضًا! علمًا بأن رحلة العودة أيضًا تتضمن ترانزيت في عمّان.

ليس هذا فقط، بل بسبب كثرة الإيميلات والمكالمات التي اضطررنا لإجرائها معهم، تلقينا فاتورة هاتف بقيمة أكثر من 140 يورو!

ما الذي يمكن فعله مع شركة كهذه؟ من الشخص الذي قام بتغيير جزء من الرحلة ولم يرَ أنها رحلة ترانزيت؟! لا يرسلون سوى بريد إلكتروني دون أي تفاعل حقيقي مع العملاء، ولا يردون على أي استفسارات.

سأقدم شكوى رسمية ضد هذه الشركة، وسأنشر ما حصل معي في كل الصفحات والمجموعات حتى ينتبه الجميع لأساليبهم. كما سأطالبهم بالتعويض عن جميع الأضرار التي تعرضت لها، سواء التأخير غير المبرر، أو المصاريف الإضافية، أو المعاناة التي سببها سوء تنظيمهم وعدم استجابتهم للاستفسارات.

وجب التنبيه للجميع حتى لا يقع أحد آخر في نفس الفخ!

12:00 de retard pendant le jeune sans aucune considération avec des bébé et personne âgé à la santé fragile … HONTE À VOUS bande de menteur qui nous laissez dans un coin de l’aéroport

The worst airline in the world! They change the booking date on their own, as if they are still in prehistoric times.