Royal Jordanian Avaliações 

Sur 4 vols , 2 vols retardé. Sur 2 des 4 avions pas de tv disponible , sur les 2 autres vols les TV étaient là mais ne fonctionnaient pas. Nos deux valises ont été endommagés. Le seul point positif est la nourriture , mais servie a des heures insensé ( le déjeuné a 15h30) . Bref dans un système concurrentiel il n'y a aucune chance que je conseil ou que je reprenne cette Compagnie.

Brainless Airport staff and security.
Arrogant Airport staff at Omman Airport, removed Expensive FRAGILE tape and Stickers from Hand luggage saying it can kill some one😡😡😡
Totally Stupid Staff at Boarding gates.
NEVER fly with Royal Jordanian🙏🙏

I booked a flight for a family holiday on April 13th. However, for some reason, the flight was canceled. Their agent suggested booking from another airport, so my agent rebooked the flights. But then, Jordan Airlines canceled my flights again.

This issue started on February 17th, and after nearly a month of back-and-forth, they finally closed my case and issued a refund for my tickets. However, I had booked my package holiday four months ago, and now the same trip costs me £1,800 more.

Their management showed no interest in resolving the situation. I called every day, four times a day, and they kept making excuses, saying they were too busy. What kind of airline management takes almost a month to fix an issue? Absolutely the worst airline experience!

I’ve booked a flight back in October for me to go to umrah on 13/03/2025 but RJ rescheduled my flight for 02/03/2025 without my knowledge the funny part is they want me to stay in Amman until 14/03/2025 as a transit wait for my original flight in Amman customer service is nonexistent tried everything for them to understand this can’t happen but they insisted there’s no other option but to take that flight 11 days earlier my flight was from Stansted and they have another flight from Heathrow at same date but they won’t reschedule me from different airport so my advice is to avoid this airline as you can see on here trust pilot there’s no single positive review and I’ll make sure to let know as much people as I can avoid avoid avoid

Booked and paid business class some 6 months in advance from Istanbul to Bangkok (Feb 19, 2025) only to be downgraded two weeks before flight time on the Istanbul-AMMAN leg. There was no offer of refund, use of lounge, upgrade to front row economy, nothing! On top of that, the whole RJ network lied by emails and at check in that I could use the lounge and that within 3 days someone would get in touch with refund documentation. I’ve seen none of it and was turned down at Istanbul Business class lounge. The airline intentionally screw passengers in every way.

Via Booking.com en daarmee Gotogate een reis vlucht geboekt met Royal Jordanian. De reis had een tussenstop op Ammam. Eerst werd een deel van terugvlucht gewijzigd waardoor de terugvlucht na lang communiceren werd gewijzigd. Dat heeft weken gekost en uiteindelijk opgelost. Niet veel later kreeg ik doodleuk het bericht dat een gedeelte van heenvlucht is gewijzigd terwijl wij daarmee onze vlucht op Ammam niet kunnen halen maar daar wordt geen rekening mee gehouden.

Valise casée à l'arrivée à l'aéroprort de Lyon, après 18h de voyage.
20 mails échangés. Photo à l'appui.
Ils demandent un "certificat d'irréparabillité" (frais d'envoi de la valise à la charge du client pour q'un entreprise à Paris vérifie que la valise est cassée).
Ils savent que les clients abandonnent.
Donc ils cassent ma valise et ne la remboursent pas.

Avions vétustes pas confortables. Films datant de l ère des dinosaures. Le pire de tout j ai demandé à l enregistrement d avoir avec un supplément un siège vers les issues de secours et on m a demandé si j étais complètement bilingue j'ai demandé pourquoi. Réponse pour pouvoir expliquer aux passagers en cas de problème quoi faire vers les issues de secours. A quoi sert l équipage??? Était ma réponse et j'ai eu un siège réservé à côté des toilettes. Je ne vous parle pas de l arrivée à Amman. Compagnie à fuir

Flight date change.
February 2025

I booked a flight trip from London to Jeddah Booking.com on Jordanian Air. I suppose to fly from London on 16th Mars, but it has changed to 18th Mars two days after. Furthermore, I prebooked and paid the hotel in Makkah. Then I called both to transfer to an alternate aeroplane, but they said there are no flights available that week. I told them I am willing to 18th if they compensate the two days I paid the hotel, they refused to pay me. I will never book again from booking.com and air Jordanian.

Retraso de 4h, no nos dan ni agua, en Jordania, donde nos llevaron a un aeropuerto militar. La experiencia fue surrealista, nadie explica nada, nos hacen correr, nos dicen que somos los últimos para que ni paremos a fumar, los asientos están medio rotos.

Didn’t fly with them yet but booked a flight directly via the airline website (not some other booking platform) and they keep bombarding me with spam emails… daily calls to upgrade or purchase extra services. And no way to unsubscribe from these. This is a direct violation of the CAN-SPAM law and may be illegal and could result in hefty fines for the company! Hopefully some lawyers pick this up and sue Royal Jordanian for unlawful conduct.

Evite esta aerolínea!!!!!. Nos cancelaron el vuelo en dos oportunidades la ultima vez a pocos días de partir (solo una vez me reintegraron parte de lo abonado) y terminamos volando a Amman por otra linea aérea.
Los mails te los responderán a través de respuestas automáticas, sin ofrecer solución alguna. Imposible que te atiendan una llamada telefónica.

Sehr geehrte Damen und Herren,

ich möchte hiermit meine *massive Enttäuschung* über den untragbaren Service von *Royal Jordanian Airlines* ausdrücken, den meine Eltern auf ihrem Flug von Saudi-Arabien über Amman nach Frankfurt erlebt haben.

Obwohl wir *vier Wochen vor der Reise eine Assistance* für meine älteren Eltern gebucht hatten, die beide eingeschränkte Mobilität haben, wurde diese *Komplett ignoriert*. *Kein Rollstuhl* und *kein Assistenzpersonal* standen zur Verfügung, was dazu führte, dass meine Eltern völlig hilflos waren. Mein *fast 90-jähriger Vater* und meine Mutter waren auf dem Flughafen in Frankfurt *völlig orientierungslos* und wussten nicht, wohin sie gehen sollten. Sie verbrachten *drei Stunden* auf dem Flughafen, ohne Unterstützung, was ihre Reise zu einem Albtraum machte.

Darüber hinaus war auch der Service im Flugzeug enttäuschend. Die Behandlung der Passagiere war *unfreundlich und sehr unprofessionell*. Wir haben uns als Familie wirklich *nie wieder* für Royal Jordanian Airlines entscheiden. Diese Erfahrung war eine der schlimmsten, die wir mit einer Fluggesellschaft gemacht haben.
Ich möchte betonen, dass wir diese Airline *absolut nicht empfehlen* können und auch nie wieder fliegen werden. Der Service war nicht nur schlecht, sondern völlig unakzeptabel.

Ich erwarte eine *umfassende Entschuldigung* und erwarte eine Stellungnahme dazu, wie solche gravierenden Fehler in der Zukunft vermieden werden sollen. Eine Entschädigung für den nicht erbrachten Service wäre ebenfalls angemessen.

Danke

I am writing this review to express my deep frustration with Royal Jordanian Airlines. Without a doubt, this has been the worst airline experience I’ve ever had!!

My flight was initially scheduled to depart at 11:10 AM on January 5th, but after an 11-HOUR DELAY , it finally took off at 10:15 PM the same day. Despite multiple attempts requesting a refund, Royal Jordanian flatly refused to take any responsibility. They claimed the delay didn’t qualify for a refund, even though the delay was so excessive.
I’ve traveled extensively, but Royal Jordanian is by far the worst company I’ve ever flown with. Their lack of professionalism, customer care, and unwillingness to offer refunds is shocking.

I would strongly advise all travelers to avoid flying with Royal Jordanian Airlines. They have shown no regard for their passengers and have completely failed in terms of customer service. I will never fly with them again!!!

This is by far the worst airline my family has ever dealt with. My mom traveled with them over the weekend, and the experience was nothing short of a nightmare. First, they extended her layover to nine hours with less than 24-hour notice, completely ruining her plans and causing significant inconvenience.

To make matters worse, the same carry-on she traveled with was suddenly deemed unacceptable on the return flight, and they forced her to pay an additional $200 on top of the already extortionate ticket price. This is pure exploitation, especially considering the inconsistency in their rules.

Their customer service is appalling—they don’t respond to complaints or inquiries, leaving customers feeling ignored and frustrated.

I wouldn’t recommend this airline to anyone. There are cheaper airlines that offer better service, fairer prices, and a lot less hassle. Save your time, money, and sanity—avoid Royal Jordanian Airlines at all costs!

Subject: Complaint Regarding Incident on Flight RJ 126 on 08.01.2025

Dear Sir or Madam,

Today, I traveled on flight RJ 126 from Frankfurt to Amman (departure: 13:50, seat: 16A). During the flight, I was served a meal that contained a large stone. Unfortunately, I accidentally bit into it, which caused one of my teeth to be damaged and cracked.

Since then, I have been experiencing severe pain, which continues to persist. The flight attendant was informed of the incident and also saw the stone.

I kindly request that you contact me regarding a resolution for the damage and the pain I am enduring.

Yours sincerely,
Alan Wali

We returned back to London yesterday after performing a pilgrimage in Saudi Arabia. We made a huge error in choosing this airline for our trip. Many passengers and I were left waiting for almost two hours at baggage claims for our ZamZam water. The person at the Global Solutions Baggage Helpdesk gave us a letter from the airline informing us that they will help look for our water but only "purely out of a curtesy basis". Reading this infuriated me. They even added that the airline "will not compensate for the missing ZamZam water". The letter included a number for passengers to call to check if the water has been found. I called the line five times today but there was no answer.

Please do yourselves a favour and do NOT ever book with this airline.

They are an absolute joke and lack decency and customer care.

The worst airline I have travelled with and I have seen the worst of the worst.

I booked a flight with my 4 year old son and wife. They separated all of us with no option to be all together (even if we wanted to pay for it). They only allowed us to select seats for the first connecting flight, but not the second).

This meant that both myself and my wife were separated from our sick 4 year old child - a hardly believable situation. They pleaded with other customers to allow my son to sit with my wife.

The question is: why does the airline not have the common sense to automatically place a 4 year old child with one of their parents? Why the need to always separate out everyone for no reason and create chaos with lots of people trying to swap?

We had to beg people to allow mother and 4 year old child to be together. Humanity is reaching new lows. RJ’s way of dealing with it is asking you to ask other people once you are on the flight, instead of sorting out the problem themselves in the first place. A stressful experience.

Just to also state that on both flights yesterday, not once were we offered tea or coffee (one was short haul and the other a 6hr long haul flight). It’s a basic thing that should have been offered.

Not worth even the 1 star. Worst experience ever a transit that was supposed to be 1h it became 20h gave us an hotel room that's disgusting. On the way back they canceled the flight and book us another one after 6 hours without any excuses. First and last time I book with this unprofessional and unrespectful airline

Best airline ever pilots handled turbulence well and I didn’t like the chicken with mushroom so they replaced it for me even though I ate from it crew were very nice and understandable and I enjoyed the ride! ROYAL JORDANIAN!!