Had a problem with the frame on my polarised glasses Rock bros sent me new glasses within a week Brilliant customer service Glasses are comfortable to wear with helmet and the interchangeable le... Ver mais
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Veja o que dizem as avaliações
Ordered glasses for my son. Had an issue with an arm, contacted customer services and hey presto! Within 2 days a replacement pair was provided. What a pleasantly easy experience. Thank you.
Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Ver mais
Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.
Informações de contato
Goethestr. 11e, 15234, Frankfurt , Alemanha
- service@rockbrossport.co.uk
- rockbrossport.co.uk
Sem histórico recente de pedidos de avaliações
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Excellent customer service
Excellent customer service, I had a problem (my fault)with my light,Bracket broke when I fell of my bike,contacted them,resolved with a new Bracket, which they didn't need to do.Have purchased a few items, in the passed, no problems 😊
Ordered my lights 2 weeks ago and still…
Ordered my lights 2 weeks ago and still no package, only to be told was coming from China
I would not of bought cheap Chinese stuff
This is not an isolated occurrence, as a team mate is having exact same experience

Resposta da Rockbrossport
Great product
Great product, fits good, safety first, lights work great! Could do with a visor and different colours in my opinion but overall 5stars
Cycle helmet excellent colourway &…
Cycle helmet excellent colourway & style delivered on time although a lot quicker delivery if ordered off amazon
Great service and products are good…
Great service and products are good quality
Great support and fair resolution
I initially received the wrong size due to the product using Asian sizing, which was not clearly stated on the website. This caused some confusion at first, as the jacket labelled 2XL fitted more like a UK XL.
However, once I contacted customer service, Livia was very helpful throughout the process. She clearly explained the sizing difference, arranged a free return as a goodwill gesture, and organised a replacement in the correct size from their international warehouse.
The replacement arrived as expected and fits properly. Although it took a bit longer overall, the communication was clear and the issue was handled professionally from start to finish.
Thank you for resolving this and for the good customer support.
Just what I wanted
The product came sooner than anticipated. It is just what I want to keep me warm when cycling. I can do away with a scarf and hat as the balaclava does it all. I can keep it in my pocket or round my neck when not in use.
My grandson adores his new bicycle…
My grandson adores his new bicycle helmet, sturdy, fun design and easy to get on and off. It was expensive but it will be well used for years to come
These gloves are very warm
These gloves are very warm, wind and water proof. I suffer with very cold hands, the pocket is perfect for putting in hand warmers, this really helps. they are much easier to wear than other mittens as they tighten with too straps so they don't feel too cumbersome. I would recommend them.
Exemplary customer service
Excellent customer support and rapid service over the busy Christmas period. The jacket is also very good quality and, despite being too small initially, the replacement is perfect. Would recommend going a size up on their products if you’re not into figure hugging clothing. Cannot fault service I received from Livia.
This was a Xmas gift for my son who…
This was a Xmas gift for my son who gave me a list of things he would like for Xmas He is a road cyclist. And loves the hobby . So he knows what he loves . He was extremely happy with the product . Ordering was easy and delivery was quick . Overall 💯
Good product, good service
I wanted to upgrade my head unit/ light mount from a nylon one to an aluminium one, but my budget was limited.
Rockbros had exactly what I needed, and the price was in my budget. It does what I need it to, which is to keep my light steady, instead of bouncing all over when I'm riding.
It was delivered in very decent time.
Not much else I can say, other than I'll very lieu use Rockbros again in the future.
I saw an ad in Instagram so I ordered a…
I saw an ad in Instagram so I ordered a bag for my phone and to carry keys etc for my bike. The bag arrived but damaged by the delivery company.
I subsequently emailed the company who responded very quickly. I was astounded as it was over the Christmas period.
They apologised and sent out a new one.
The product arrived today. It was perfect and the service was quick.
They stayed in contact with me to make sure the product arrived in good order.
It was an excellent service and I 100% recommend this company.
Thank you Livia 😊
Good product
My order arrived on time and was exactly what I expected. Decent product.
Great sports glasses
Great glasses - really happy with how they came out for my nephew.
Check seat rail before purchasing …
Unfortunately while the seat mounted rear light is a great idea, it wouldn’t fit on my road bike as I have the seat positioned forward on the rails so there wasn’t enough room to fit the light. Advise anyone else to check this. I’ll have to give it to a friend as I can’t use it, which is a shame as it’s a great little light

Resposta da Rockbrossport
Rootin’ tootin’ scooting adventures await
Easy to order and although arrived just after Christmas, my fault for too late. Absolutely delighted with Communication from RockBros regarding processing, tracking and eventual arrival. Helmet arrived wrapped, packaged and boxed in pristine condition. Perfect fit for Grandson, comfy padding in all the places. Top notch product Thank you
Quality jacket
Jacket is good quality and fits well, true to size.
Good delivery time and communication.
Amazing, will definitely use again
Products arrived quickly. Was very impressed with the quality of the items considering the great price I paid.
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