Rockbrossport Avaliações 

311
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Had a problem with the frame on my polarised glasses Rock bros sent me new glasses within a week Brilliant customer service Glasses are comfortable to wear with helmet and the interchangeable le... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered glasses for my son. Had an issue with an arm, contacted customer services and hey presto! Within 2 days a replacement pair was provided. What a pleasantly easy experience. Thank you.

Avaliado com 4 de um total de 5 estrelas

Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Ver mais

Avaliado com 2 de um total de 5 estrelas

Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta
  2. Loja de acessórios para bicicletas

Escrito pela empresa

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

311 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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4,1

Todas as avaliações

(311)

210 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, I had a problem (my fault)with my light,Bracket broke when I fell of my bike,contacted them,resolved with a new Bracket, which they didn't need to do.Have purchased a few items, in the passed, no problems 😊

26 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered my lights 2 weeks ago and still…

Ordered my lights 2 weeks ago and still no package, only to be told was coming from China
I would not of bought cheap Chinese stuff
This is not an isolated occurrence, as a team mate is having exact same experience

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Hello, thank you for your feedback and we’re very sorry for the frustration this has caused.

We sincerely apologize for the delivery delay. To help us check this properly, please email your order number to service@rockbrossport.co.uk
so our team can investigate the shipping status for you. If we confirm that the item was missed or not shipped correctly, we will arrange a replacement as soon as possible.

We truly regret the inconvenience and appreciate your patience. We hope you’ll give ROCKBROS another chance to make this right.

Avaliado com 5 de um total de 5 estrelas

Great product

Great product, fits good, safety first, lights work great! Could do with a visor and different colours in my opinion but overall 5stars

1 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great support and fair resolution

I initially received the wrong size due to the product using Asian sizing, which was not clearly stated on the website. This caused some confusion at first, as the jacket labelled 2XL fitted more like a UK XL.

However, once I contacted customer service, Livia was very helpful throughout the process. She clearly explained the sizing difference, arranged a free return as a goodwill gesture, and organised a replacement in the correct size from their international warehouse.

The replacement arrived as expected and fits properly. Although it took a bit longer overall, the communication was clear and the issue was handled professionally from start to finish.

Thank you for resolving this and for the good customer support.

25 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Just what I wanted

The product came sooner than anticipated. It is just what I want to keep me warm when cycling. I can do away with a scarf and hat as the balaclava does it all. I can keep it in my pocket or round my neck when not in use.

17 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

These gloves are very warm

These gloves are very warm, wind and water proof. I suffer with very cold hands, the pocket is perfect for putting in hand warmers, this really helps. they are much easier to wear than other mittens as they tighten with too straps so they don't feel too cumbersome. I would recommend them.

13 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exemplary customer service

Excellent customer support and rapid service over the busy Christmas period. The jacket is also very good quality and, despite being too small initially, the replacement is perfect. Would recommend going a size up on their products if you’re not into figure hugging clothing. Cannot fault service I received from Livia.

2 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This was a Xmas gift for my son who…

This was a Xmas gift for my son who gave me a list of things he would like for Xmas He is a road cyclist. And loves the hobby . So he knows what he loves . He was extremely happy with the product . Ordering was easy and delivery was quick . Overall 💯

16 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good product, good service

I wanted to upgrade my head unit/ light mount from a nylon one to an aluminium one, but my budget was limited.

Rockbros had exactly what I needed, and the price was in my budget. It does what I need it to, which is to keep my light steady, instead of bouncing all over when I'm riding.

It was delivered in very decent time.

Not much else I can say, other than I'll very lieu use Rockbros again in the future.

29 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I saw an ad in Instagram so I ordered a…

I saw an ad in Instagram so I ordered a bag for my phone and to carry keys etc for my bike. The bag arrived but damaged by the delivery company.
I subsequently emailed the company who responded very quickly. I was astounded as it was over the Christmas period.
They apologised and sent out a new one.
The product arrived today. It was perfect and the service was quick.
They stayed in contact with me to make sure the product arrived in good order.
It was an excellent service and I 100% recommend this company.

Thank you Livia 😊

16 de dezembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Check seat rail before purchasing …

Unfortunately while the seat mounted rear light is a great idea, it wouldn’t fit on my road bike as I have the seat positioned forward on the rails so there wasn’t enough room to fit the light. Advise anyone else to check this. I’ll have to give it to a friend as I can’t use it, which is a shame as it’s a great little light

1 de janeiro de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Thank you for your feedback and for appreciating the design of our rear light. We’re sorry to hear that it didn’t fit your bike setup, but we truly appreciate you sharing this helpful note with other riders.

We hope you’ll have a pleasant experience with us next time, and thank you again for your support.

Avaliado com 5 de um total de 5 estrelas

Rootin’ tootin’ scooting adventures await

Easy to order and although arrived just after Christmas, my fault for too late. Absolutely delighted with Communication from RockBros regarding processing, tracking and eventual arrival. Helmet arrived wrapped, packaged and boxed in pristine condition. Perfect fit for Grandson, comfy padding in all the places. Top notch product Thank you

29 de dezembro de 2025
Avaliação não solicitada

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