Rockbrossport Avaliações 

313
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My top tube bag developed a problem after a year of use. On reporting this to Rockbros the service team were incredibly responsive and after an exchange of information, they proposed a solution. The... Ver mais

Avaliado com 4 de um total de 5 estrelas

I ordered the Waterproof Bike Headlight and Power Bank. I wanted it mainly because my Garmin head unit battery goes flat after a couple of hours. It seems well made and good value - the various ligh... Ver mais

Avaliado com 2 de um total de 5 estrelas

Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Ver mais

Detalhes da empresa

  1. Loja de Bicicleta
  2. Loja de acessórios para bicicletas

Escrito pela empresa

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

313 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(313)

212 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Front light sudden mulfunction

I had bought Rockbross front light RHL 3000d which was simply fantastic. The bad thing was that suddenly, with no reason and after 10 times of usage it did not switch on although it showed that was charging normally. I tried everything with no any luck. I contacted the retailer and Rockbross but silence was everywhere. That was not so nice and the whole experience with that light ended up to not to be so positive...

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

We sincerely apologize for the inconvenience and for the negative experience you had. Thank you for your positive feedback on the RHL 3000D before the issue occurred.

We are sorry for the delayed response, which may have been caused by staff holidays. This was not our intention.

If you see this message, please contact us at service@rockbrossport.co.uk
with your order and product details. We will promptly assist you in resolving the issue.

Thank you for your understanding, and we apologize again for the trouble caused.

Avaliado com 5 de um total de 5 estrelas

I’ve been looking for a cycling…

I’ve been looking for a cycling balaclava for a while, saw this one and it fitted everything I needed. Product arrived quickly, even in the Xmas season. Used it for the first time yesterday in temperature of 1 degrees, I was cycling for 90 minutes, and it was perfect. Great fit, also the ability to lower and raise the front section is a great feature. Once I was warmed up, it was still comfortable and breathable. I always think if you don’t notice cycling clothing, while wearing them they must be doing the job perfectly. Definitely worth the money and will be buying more from this company. 10/10.

27 de dezembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

More Storage Capacity Required

A good enough product. Could have more storage capacity, perhaps. Have storage capacity on both sides. I'm sure such a product already exists, though.
Delivery time could be quicker as well.

22 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bike Bell Classic bicycle bell

Great communication, first order lost in the post and as soon as I emailed Rockbrossport Livia responded & she organised another one to be sent out which I received. My partner was very happy with the item.
Thank you

19 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Raynaud Suffers

Raynaud Suffers: recommend using Rockbros Sleeve Warmers for driving to keep your hands warm. They are very effective.

19 de dezembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Clear bags...why!?

Please put your items in a bag that does not show the item. This was supposed to be a surprise present. There was no surprise when it arrived in a clear bag!

4 de dezembro de 2025
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Dear Customer,
We sincerely apologize for the unpleasant experience caused by the packaging. We understand how disappointing it must have been, especially as the item was intended to be a surprise gift.

We regret that this was not clearly stated on our store page. At present, our products are shipped without additional product packaging, which is why a clear bag was used. We truly apologize for the inconvenience this caused.

Please contact our customer service team at service@rockbrossport.co.uk
, and we will be happy to provide you with a suitable solution.

Thank you for your understanding, and once again, we are very sorry for the inconvenience.

Best regards,
ROCKBROS UK

Avaliado com 5 de um total de 5 estrelas

Avoid!

Edited/
I've been contacted by Leila via web chat and she handled my case with care and it solved in very quick way. She saved our Christmas hooray! I think they based on the other side of globe and if you need help you have to contact in very early hour in UK(before 8am) on web chat, not email. Leila was amazing, hope other customer service team members like her! I put 1 star first but just for Leila's amazing service I will change to 5 stars now. Leila deserves the pay rise honestly!

Original review/
Customer service or website chat not replying, not helpful at all after you paid.

Ordered 2 items for Christmas gift, only received 1 then sent a query to customer service but no reply. Tried web chat then keep sending back automated message telling that it's out of business hour and no operator available for 2 days now. Waste of money and time. Avoid!

16 de dezembro de 2025
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Dear Customer,
We sincerely apologize for the unpleasant experience caused by the packaging. We understand how disappointing it must have been, especially as the item was intended to be a surprise gift.

We regret that this was not clearly stated on our store page. At present, our products are shipped without additional product packaging, which is why a clear bag was used. We truly apologize for the inconvenience this caused.

Please contact our customer service team at service@rockbrossport.co.uk
, and we will be happy to provide you with a suitable solution.

Thank you for your understanding, and once again, we are very sorry for the inconvenience.

Best regards,
ROCKBROS UK

Avaliado com 1 de um total de 5 estrelas

Unfortunately item has not been…

Unfortunately item has not been delivered yet... unable to review at this time, ordered on 28/11/25

9 de dezembro de 2025
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Hi there,
Thank you for your feedback, and we’re really sorry to hear that your order hasn’t arrived yet. We completely understand how frustrating it is to be unable to review an item due to delivery delays.

Please don’t worry — our team is here to help. Kindly contact us at service@rockbrossport.co.uk
with your order number, and we’ll check the delivery status for you straight away and make sure this is resolved as quickly as possible.

Thank you very much for your patience and understanding — we truly appreciate it

Avaliado com 5 de um total de 5 estrelas

New sunglasses

Ordered a pair of sunglasses as I needed them for a cycling holiday delivery was super quick (it did say distributed from our uk warehouse) glasses are decent fit and look great so all in all great product and speedy delivery

21 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A friend recommended the Smart Tyre…

A friend recommended the Smart Tyre Inflater as he'd recently acquired one.
He demonstrated it to me and it was just what I'd been looking for.
I immediately ordered one which arrived a few days later.
Its small compact and does the job well and I'm more that pleased with.
Fortunately only had to use it on one occasion to inflate a tyre and it was brilliant.
Unfortunately though I seem to have mislaid the USB charging cable. I've searched high and low.
Would there be a chance of obtaining another cable please.
If so could you let me know what the cost will be.
Kind regards.
Steve Tarling..

30 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bike Helments

Liked the options of helmets on line and built in lights great idea. Not yet fully tested to see how long they last before recharging up but like the style and colour i chose.

Only observation if you wear say a hat under in the cold months go for the next size up.

Great product

30 de novembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I got the heated gloves they are a…

I got the heated gloves they are a Paine to set up and 10 mins into my ride no heat from the gloves I used a trusted power source and checked all the connections and the power levels all good but no heat

24 de novembro de 2025
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Hi there, thank you for sharing your experience.
We’re really sorry to hear that the heated gloves didn’t work properly — this shouldn’t happen with our products.
Please contact us at service@rockbrossport.co.uk
, and we will provide free after-sales support to help resolve the issue as soon as possible.

Thank you for giving us the chance to make this right!

Avaliado com 1 de um total de 5 estrelas

Five days still waiting for my order is…

Five days still waiting for my order is it coming not happy

19 de novembro de 2025
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Hi there, we’re truly sorry to hear that you’ve been waiting five days without an update. That’s absolutely not the experience we want for our customers.
Please contact us at service@rockbrossport.co.uk
with your order number, and we’ll check the status immediately and make sure it gets to you as soon as possible.

Thank you for your patience — we really appreciate it.

Avaliado com 2 de um total de 5 estrelas

Windproof balaclava

I was pleasantly surprised that the windproof balaclava was a good fit for me. However the area touching the nose has a firm inward facing seam,very uncomfortable!
Breathable fabric is questionable,glasses steamed up regularly.
If someone at Rockbros tried this product they might find these design problems could be easily resolved.

21 de novembro de 2025
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Hi there, thank you so much for sharing your honest feedback with us. We’re truly sorry to hear that the nose seam and breathability didn’t meet your expectations.

We really appreciate you pointing this out — we’ve already passed your comments to our design team so they can review and improve the product. Your feedback helps us make better gear for everyone.

If there’s anything else we can assist you with, please feel free to reach out anytime.

Avaliado com 5 de um total de 5 estrelas

Probably the best bell in the world!

Great product. Looks very stylish. The bell sound is great, walkers with headphones in should still hear it. Simple to fit, there are reviews saying it’s difficult, or fiddly, I didn’t have any issues. Comes with two metal strips a short and long to fit onto the handle bars so will fit any bike. Overall a great product, loud, stylish and well priced.

8 de novembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

The bike pannier rack

The bike pannier rack is a great product, thoughtfully designed and well built. I put it on my electric trail bike in under an hour. The stays are rectangular but the fittings were ideal and fitted securely. The quick release mechanisms were very easy to adjust, the one on the saddle stem extremely robust. The one blip, the rack was made in China!

12 de novembro de 2025
Avaliação não solicitada

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