I was only supposed to be charged $39 one time for a doctor consult after getting off the phone they had charged my card $329 after calling and trying to get my money back four days. I called back yes... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Misleading ad. I paid the $39 as it was advertised it was the cost of medication. After the intake questions, I was invoiced $199, which I did not authorize. When trying to cancel the transaction I wa... Ver mais
A empresa respondeu
I was charged $39 initial membership but I never received anything and then I had a recurring charge for $135 which they refuse to give you back even though you’ve received absolutely nothing fro... Ver mais
A empresa respondeu
Roen was quick and easy to sign up for. Answering the questions and providing the information needed, they were quick to have my wt loss plan and was sent to my door quickly. Starting the process, the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Roen Health is a modern telehealth provider focused on personalized weight loss and wellness care. We connect patients with licensed providers and pharmacy partners across the U.S. to deliver safe, effective treatment plans tailored to individual goals. With a commitment to transparency, clinical integrity, and compassionate support, Roen Health empowers you to take charge of your health—on your terms.
Informações de contato
Estados Unidos
- care@roenrx.com
- roenrx.com
2,4
Ruim
80 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 90% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
If i could give a zero rating i would
If i could give a zero rating i would. I clicked on a social media ad for a good price for Tirzepatide medication and a claim of NO subscription fees.
After answering automated interview question forms and entering my credit card it said i would be charged a one time $39 subscription fee, i clicked next to see if the price of the medication was legit and that was the price for semaglutide so it was the typical bait and switch and the Tirzepatide was really expensive so i exited and never checked out or completed the transaction but was charged the $39 one time DISCOUNTED subscription fee that later i found out they were charging $135 monthly SUBSCRIPTION fees and that is without any prescription or meds!!!!
I contacted their support and was repeatedly told via automated pre-typed responses that subscription fees do not get reversed once they are charged, as if they would refund med fees either 🤔
I rewrote my letter with clarity what happened and trying to find out what the charges actually were for before telling them where to stick it. 🤔 i got another email saying to cancel i would have to login to my account to stop future charges to cancel the subscription. Grrrr....
Thank god just today my Chase credit card was able to instantly reverse those fraudulent charges and cancel future charges from them unless i give them my cc number again.
I need to now monitor my card just to make sure, but ROEN RX is a huge effin scammer DO NOT do business or even click on their links.
Oh and to top it off the FDA is onto their malpractice and deceptive ways as well.
Go to FDA site and add this. Unfortunately we can'tpost links here.
/inspections-compliance-enforcement-and-criminal-investigations/warning-letters/roen-health-inc-dba-roenrx-728293-06082026
11 de julho de 2026
Avaliação não solicitada
Resposta da Roen Health
Hello! I’m truly sorry for the frustration and confusion you experienced regarding the $39 charge, medication pricing, and ongoing membership.
Your monthly weight loss membership fee provides access to a Provider, Care Team support, weight loss medication options, a nutrition plan, and a workout plan. We also work directly with your insurance to help obtain coverage for your preferred weight loss medication. If your insurance does not cover your prescription, we may be able to prescribe a non-GLP medication, which is included with your membership, or a GLP medication for an additional cost
I understand how upsetting it would be to receive a charge when you believed you had not completed enrollment, especially after seeking clarification and receiving responses that did not address your concerns.
I’d like to personally review your enrollment, account activity, and communications to determine what happened and ensure your membership status is addressed. Please email me directly at lydia@roenrx.com with your account information so I can assist you.
This company is scamming big time
This company is scamming big time. They falsely advertise weight loss meds for $39.00. Actually charge $39 to APPLY for these meds. Then you are subscribed without your knowledge even if you choose not to go forward. They don’t let you know and secretly bill $135/month for nothing. They will not refund for any reason.avoid like the plague,
24 de junho de 2026
Avaliação não solicitada
Resposta da Roen Health
Hello Ruthie, I’m truly sorry for the frustration and confusion surrounding the $39 introductory membership charge and the $135 monthly renewal.
Our weight-loss membership provides access to a medical provider, Care Team support, medication options, nutrition guidance, and a workout plan. We can also work with your insurance to seek coverage for your preferred medication. If insurance does not cover it, eligible non-GLP medications may be included with the membership, while GLP-1 medications are available for an additional cost.
I understand that these details may not have been clear during your enrollment. I’d like to personally review your account, the information you received, and the charges in question. Please email me directly at lydia@roenrx.com with your account details so I can help address your concerns.
Ordering is easy and convenient
Ordering is easy and convenient. Meds are always easy to track and come directly to your door in a timely manner!
30 de junho de 2026
Resposta da Roen Health
Thank you so much for sharing your experience! I’m thrilled to hear that ordering has been easy and convenient and that your medication arrives on time with clear tracking. We truly appreciate your trust in RoenRx! We are excited to be alongside you on YOUR journey and we wish you all the best!
3 month treatment = Only 8 weeks? 5 syringes? Seriously??
Was told I received a "3 month treatment" package - Instructions on bottle states "Week 1-4" and "Week 5-8". To my knowledge there are roughly 4 weeks per month. In package I had also received 5 syringes....5? 8 weeks, 5 syringes... so what of my other 4 weeks? What of the other 7 syringes that would be need for a 3 month treatment? My 6 y/o is better at math that these guys apparently.
25 de junho de 2026
Avaliação não solicitada
Resposta da Roen Health
Hello George! I’m truly sorry for the confusion and concern caused by the instructions and number of syringes included with your order. I understand why the quantities would not appear to match a three-month treatment plan. I’d like to personally review your prescription, dosing instructions, and shipment contents to determine what happened and help resolve any missing supplies. Please email me directly at lydia@roenrx.com with your account and order details so I can assist you as quickly as possible.
After they took $135.00 out of my…
After they took $135.00 out of my account for the second month in a row, now they are saying that they can't refund my money after I have sent emails since May 3 saying that I did not want there services. How can you just steal someone's money. If someone is saying they DO NOT WANT YOUR SERVICES. NO MEANS NO! I am going to find out if there is a way to bring justice not only me but all the others that have had there money taken.
6 de julho de 2026
Avaliação não solicitada
Resposta da Roen Health
Hello Deborah! I’m truly sorry for the frustration and distress caused by these charges, especially after you contacted us to cancel. I understand why you’re upset and want this resolved. I’d like to personally review your cancellation requests, account activity, and charges to determine what happened and help address your concerns. Please email me directly at lydia@roenrx.com with your account information so I can assist you as quickly as possible.
It took over 6 weeks to have my…
It took over 6 weeks to have my medication delivered and then it was delivered to the wrong address
30 de maio de 2026
Resposta da Roen Health
Hello Maria! I’m truly sorry that you waited more than six weeks for your medication only to have it delivered to the wrong address. I understand how frustrating and concerning this must have been. I’d like to personally review your order and delivery details and help resolve this. Please email me directly at lydia@roenrx.com with your account information so I can assist you as quickly as possible.
It took a while for the medication to…
It took a while for the medication to arrive to my house.
2 de julho de 2026
Resposta da Roen Health
Hello Tamikka! I’m sorry your medication took longer than expected to arrive. I understand how important timely delivery is, and I appreciate you sharing this feedback. If you still need assistance with your order or an order in the future, please email me directly at lydia@roenrx.com so I can personally look into it for you.
Scam!
The end of Jan 2026 I saw an ad for glp1 shot for $39 so i filled out my info. Turns out it was a membership fee, not the glp1. Then it says my meds would be $199. I can't afford that so i didnt order it. They charged me the $39 anyway. I asked for a refund and they said they don't refund the $39 fee. On June 26, 2026 they charged my credit card $599 for glp1 that I never received and didnt authorize. I tried contacting them and got a message saying no one was available to take my call. I left a message. I will file a dispute.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Roen Health
Hello Gena! I’m truly sorry for the confusion surrounding the $39 membership fee and the concern caused by the unexpected $599 charge. I understand how upsetting it is to see a charge you did not expect or authorize, particularly when you have not received medication.
Your monthly weight-loss membership fee provides access to a medical provider, Care Team support, weight-loss medication options, a nutrition plan, and a workout plan. We also work directly with your insurance to seek coverage for your preferred medication. If insurance does not cover your prescription, an eligible non-GLP medication may be included with your membership, while GLP-1 medications are available for an additional cost.
I’d like to personally review your enrollment, the $599 charge, and any associated order or shipment. Please email me directly at lydia@roenrx.com with your account information so I can help address your concerns as quickly as possible.
Don't use this company!
i saw an add it said glp1 shot for $39 so i filled out my info well the $39 is a stupid membership fee not even knowing if i was going to use this company then it says my meds would be $199 well i cant afford that so i asked for a refund well they don't refund that $39 no matter what doesn't matter that i cant afford the product which is bullshit. i would have rather throw $40 out my car window while doing 70 down the highway!
29 de junho de 2026
Avaliação não solicitada
Resposta da Roen Health
Hello Kristi! I’m truly sorry for the frustration and confusion surrounding the $39 charge and the cost of medication. I understand how upsetting it is when the pricing and services you receive do not match what you expected from an advertisement.
Your monthly weight-loss membership fee provides access to a medical provider, Care Team support, weight-loss medication options, a nutrition plan, and a workout plan. We also work directly with your insurance to seek coverage for your preferred medication. If insurance does not cover your prescription, an eligible non-GLP medication may be included with your membership, while GLP-1 medications are available for an additional cost.
I’d like to personally review your enrollment experience and the information presented to you. Please email me directly at lydia@roenrx.com with your account details so I can help address your concerns.
They stole money from me
They stole money from me, did not help or allow me to cancel my membership subscription after expressly telling and asking them to either do or help me do. 2 months in a row I’ve been charged.
1 de julho de 2026
Avaliação não solicitada
Resposta da Roen Health
Hi Josh, we're truly sorry to hear about your experience and understand how frustrating it must have been to continue being charged after requesting help with canceling your membership. We sincerely apologize for the frustration this has caused. Please feel free to email support@roenrx.com; our team will be glad to help you. You may also call us at +1 (406) 720-4493 so we can review your account and work toward a resolution.
Gives me confidence that I can lose the…
Gives me confidence that I can lose the weight and feel good about myself.
29 de junho de 2026
Avaliação não solicitada
Resposta da Roen Health
Hi Cindy, thank you so much for your kind words! We're honored to be part of your weight loss journey and are so glad to hear that our program has given you the confidence to reach your goals. Wishing you continued success. We're cheering you on every step of the way!
This company took money out of my…
This company took money out of my account 2x and 1 of those times was after I expressed to them I wanted to cancel my so called membership. I live on a very strict income and every nickel of my money is assigned to a bill. The $135 they took out this time completely F'd me! And I never received any medication. I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY!
25 de junho de 2026
Avaliação não solicitada
Resposta da Roen Health
Hi Sheri, we're truly sorry to hear about your experience. We understand how upsetting it is to be charged again after requesting to cancel your membership, especially when you're on a tight budget, and we sincerely apologize for the frustration this has caused. Please know that your Weight Loss Membership has already been canceled to prevent any future charges.
We'd also like the opportunity to review the charges on your account. Please feel free to email support@roenrx.com; our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to look into this with you.
Just want to jump on the bandwagon
Just want to jump on the bandwagon! I thought the medication was $89 a month. When I saw that it was $888 I did not purchase. I didn’t even hit purchase. I logged off thinking no product means no charge. Now I can’t get my $135 back for services not even rendered!
23 de junho de 2026
Avaliação não solicitada
Resposta da Roen Health
Hi Rose, we're truly sorry for the confusion and understand how frustrating it must have been to see a membership charge after deciding not to move forward with a medication order. Our program is membership-based, and the initial $39 is for the discounted membership, which renews at $135 monthly (or $216 for a two-month prepaid membership). Medication costs are separate and vary depending on the dosage prescribed. We also offer prior authorization to determine if your insurance may cover a brand-name weight loss medication.
Please know that your Weight Loss Membership has already been canceled to prevent future charges. We'd be happy to review the charges on your account with you. Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493.
NO REFUND GIVEN
I wish I came here and saw all the reviews. I can't believe if you aren't even using the company and you talked to someone saying you want to cancel because I knew my insurance wouldn't cover. As a customer you can't give me my $135 back. This is ridiculous you all are just robbing people. I am upset that I even signed up. I guess you don't try to please your customers. Also who I spoke to said they were going to send me an email which never got. So thank you for nothing
23 de junho de 2026
Avaliação não solicitada
Resposta da Roen Health
Hi Julie, we understand how upsetting it is to be charged $135 after requesting to cancel your membership, especially when you were expecting a confirmation email that never arrived. We sincerely apologize for the frustration and disappointment this has caused. We'd appreciate the opportunity to review the $135 charge and your account in detail.
Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to look into this for you.
Roen Health (RX) charged $270.00 to my…
Roen Health (RX) charged $270.00 to my cc ($135.00 for 2 months) without my knowledge and refused to refund. They say it is a recurring membership charge I went on to sign up because they advertised $69 Glp1 per month and ehrn i got to checkout the total was well over $900. I never hit purchase, i backed out and i have received nothing from them. However, instead they were charging me for a service i never received and also never received the glp1 from them so ehat service were they providing. If an attorney is reading this I would love to start a class action law suit against this company whom also goes by several other names.
17 de abril de 2026
Avaliação não solicitada
Resposta da Roen Health
Hi Melinda, we appreciate you sharing your experience, and we're sorry to hear about the confusion surrounding the $270 membership charge. We understand why being charged after deciding not to move forward with your order would be frustrating, especially when you don't believe you received the services you expected. We'd like the opportunity to review your account and the charges in detail.
Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to look into this with you.
They told me $39 and I sign up and then…
They told me $39 and I sign up and then they charge me $330 and sent medication only last not quite a month
1 de maio de 2026
Avaliação não solicitada
Resposta da Roen Health
Hi Deloris, we understand how concerning it was to expect a $39 charge and then see a $324.90 medication charge, especially if the medication supply didn't last as long as you expected. We're sorry for the confusion and frustration this caused. Our program is membership-based, with the initial $39 covering the discounted membership, which renews at $135 monthly (or $216 for a two-month prepaid membership) and includes access to your medical provider, care coordinator, and the app. Medication is billed separately, and the cost varies based on the prescribed strength.
We'd appreciate the opportunity to review your $324.90 medication charge and discuss your concerns. Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493.
What a scam becuase you look up thirr…
What a scam becuase you look up thirr oroduct you get charged $135 no tefund. Be wary they areso crooked. Will not tefund and i got no productnor manual
8 de junho de 2026
Avaliação não solicitada
Resposta da Roen Health
Hi Jane, we're sorry to hear that this was your impression of our service. We understand how frustrating it can be to see a $135 membership charge when you weren't expecting it or didn't receive medication. Our program is membership-based, and the initial $39 covers the discounted membership, which renews at $135 monthly (or $216 for a two-month prepaid membership) for access to your medical provider, care coordinator, and our app. Medication is billed separately based on the prescribed strength, and we also offer prior authorization to determine whether your insurance may cover a brand-name weight loss medication.
Please know that your Weight Loss Membership has already been canceled to prevent future charges.
We'd appreciate the opportunity to review the charges on your account with you. Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493.
This company is amazing
This company is amazing. I have gone thru many different companies to find just the right price and quality glp-1 and Roen is it! No shipping issues, easy to communicate and the product works!
1 de junho de 2026
Resposta da Roen Health
Hi Angila, Thank you so much for your wonderful feedback! We're thrilled to hear you've had a smooth experience with our service, from communication and shipping to the quality of your GLP-1 medication. Your support means a great deal to us, and we're grateful to be part of your health journey!
Huge Scam
Huge Scam! I spent $300 one year ago and I’m still waiting. I’ve called multiple times to get a refund and they kept saying they can’t because it’s “on its way.”. They finally just messaged saying they can send it only if I restart my membership for another $135. Yeah, no. Keep my $300 and my review.
7 de junho de 2026
Avaliação não solicitada
Resposta da Roen Health
Hi Brittney, we sincerely apologize for the experience you've described. We understand how upsetting it must have been to pay $300, spend such a long time waiting for a resolution, and feel like you were unable to receive either your order or the refund you were expecting. We can certainly understand why this has been so frustrating. We'd genuinely appreciate the opportunity to review the $300 charge, your order history, and the communication you've received so we can better understand what happened.
Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to work with you toward a resolution.
I was asking to pay through Klarna and…
I was asking to pay through Klarna and upon choosing the payment the system rejected me with the words "the client secret is not found. I ASKED ON THE SEVERAL OCCAISIONS from the representative to help me and had no response.
4 de junho de 2026
Resposta da Roen Health
Hi Irina, we're sorry to hear that you experienced an issue while trying to complete your payment through Klarna. We understand how frustrating it must have been to receive a "client secret is not found" error and then not get the assistance you were looking for after reaching out multiple times. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review the payment issue and assist you further.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.