Roen Health Avaliações 

80
O TrustScore é 2.5 de um total de 5

2,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I was only supposed to be charged $39 one time for a doctor consult after getting off the phone they had charged my card $329 after calling and trying to get my money back four days. I called back yes... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Misleading ad. I paid the $39 as it was advertised it was the cost of medication. After the intake questions, I was invoiced $199, which I did not authorize. When trying to cancel the transaction I wa... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I was charged $39 initial membership but I never received anything and then I had a recurring charge for $135 which they refuse to give you back even though you’ve received absolutely nothing fro... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Roen was quick and easy to sign up for. Answering the questions and providing the information needed, they were quick to have my wt loss plan and was sent to my door quickly. Starting the process, the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de emagrecimento
  2. Programa de bem-estar

Escrito pela empresa

Roen Health is a modern telehealth provider focused on personalized weight loss and wellness care. We connect patients with licensed providers and pharmacy partners across the U.S. to deliver safe, effective treatment plans tailored to individual goals. With a commitment to transparency, clinical integrity, and compassionate support, Roen Health empowers you to take charge of your health—on your terms.


Informações de contato

2,4

Ruim

O TrustScore é 2.5 de um total de 5

80 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 90% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,4

Todas as avaliações

(80)

80 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

I echo what so many others are saying…

I echo what so many others are saying about this company. Also, they have other names they use : AmRx and Zealthy. I tried to cancel after a couple of doses of GLP-1 they sent, had a very bad reaction that lasted for a couple of weeks. When I contacted them, Melissa B. was on the chat with me & seemed very understanding and agreed that I should cancel with them and work with my primary care provider moving forward. However, the company refused my returning the GLP-1. Now they have attempted to take money out of my bank account with different company names, saying I have interest fees added to nearly $1000 owed. I'm trying to work this out with bank. Their customer service is deceptive. This is a scam company. What a major headache to deal with! Stay away.

4 de junho de 2026
Avaliação não solicitada
logotipo da Roen Health

Resposta da Roen Health

Hi Patricia, we're very sorry to hear about your experience and appreciate you taking the time to share it. We understand how upsetting it must have been to experience side effects after starting your GLP-1 medication, believe your account had been canceled after speaking with one of our representatives, and then later see additional payment attempts and a balance of nearly $1,000. We can certainly understand why this situation has caused so much frustration and concern, and we sincerely apologize for the distress it has caused.

We'd truly appreciate the opportunity to review your account, the charges in question, and the communication you received so we can better understand what happened and address your concerns. Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review everything with you and work toward a resolution.

Avaliado com 5 de um total de 5 estrelas

You have been very honest and straight…

You have been very honest and straight forward about everything.I love the fact you explain so that we understand what you are saying and your customer service is outstanding

24 de maio de 2026
logotipo da Roen Health

Resposta da Roen Health

Hi Teresa, your kind words truly mean a lot to us! Thank you for taking the time to share your experience. Knowing that you felt well-informed and supported throughout the process is exactly what we hope every patient experiences. We're especially grateful to hear that our customer service made a positive impression. Thank you for trusting us to be part of your journey!

Avaliado com 1 de um total de 5 estrelas

I am not happy with this company at…

I am not happy with this company at all! I paid the $39 and then they wanted like $907. They wanted to take that out of my account once I paid the $39 membership so but then then I canceled the membership and then the next month they weren’t supposed to take anything else out of my account, but they took out $135. I never received the product so in my opinion and I have called them several times they have said they would send this over for review so I can get my money back that I would be getting emails and phone calls and I never hear a thing this company I believe is totally a scam and I thank God all they got out of me was $135 Believe me I don’t have the money to spare, especially if they got my money and I’m not getting a product.

3 de março de 2026
Avaliação não solicitada
logotipo da Roen Health

Resposta da Roen Health

Hi Teresa, we're sorry to hear that this has been your experience. We understand how frustrating it must have been to see a $135 charge after you believed your membership had been canceled, especially when you did not move forward with the medication and were expecting updates regarding your concerns. We also understand how disappointing it is when you don't receive the follow-up communication you were anticipating, and we sincerely apologize for the frustration this has caused.

Our program is membership-based, and memberships renew automatically while they remain active, as outlined during sign-up. We can confirm that your Weight Loss Membership has already been canceled, which will prevent any future membership charges. We'd appreciate the opportunity to review the charges on your account and the previous requests you've made. Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review everything with you and address the amounts in question.

Avaliado com 1 de um total de 5 estrelas

Scammers…

I joined them last month & they took money out of my account, but I never received the product, now they are asking for this month's payment, how can these people scam us like this!?
They did finally reach out, said that money was for a membership & the shot was separate, that was not the deal on their web site, they are definitely Scammers!

14 de abril de 2026
Avaliação não solicitada
logotipo da Roen Health

Resposta da Roen Health

Hi Carol, we never want anyone to feel confused about their membership, medication, or the charges on their account, and we're sorry that this has been your experience. We understand how frustrating it would be to receive a membership charge while still waiting for your medication, especially if you believed everything was included in a single payment. We'd like the opportunity to review your account, the charges, and your order history with you.

Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to look into this further.

Avaliado com 1 de um total de 5 estrelas

They charged me twice for services I…

They charged me twice for services I never received. And refused to refund my money. They are basically stealing and dont seem to care. I would NEVER recommend them.

5 de maio de 2026
Avaliação não solicitada
logotipo da Roen Health

Resposta da Roen Health

Hi Ericka, we never want anyone to feel that they were charged for services they didn't receive, and we're sorry this has been your experience. We understand how upsetting it would be to see multiple charges on your account and feel that your concerns weren't fully resolved. We'd like to clarify that the $39 initial charge is for your first month of membership, which includes access to our medical provider and care team. After the introductory month, the membership renews at $135 per month unless it is canceled before the next billing date, as outlined during sign-up.

We can also confirm that your Weight Loss Membership has already been canceled, so there will be no future membership charges. We'd appreciate the opportunity to review the charges on your account and address your concerns in detail. Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to go over everything with you.

Avaliado com 1 de um total de 5 estrelas

Cancelation of my account and still…

Cancelation of my account and still could not get a refund although medication was never received. This company does not stand behind what their site says.

12 de maio de 2026
Avaliação não solicitada
logotipo da Roen Health

Resposta da Roen Health

Hi Ladonna, It's concerning to hear that your account was canceled, yet you were still left with concerns about the charges even though you never received your medication. We understand why that would be frustrating, and we're sincerely sorry this has been your experience. We'd appreciate the opportunity to review your account and the charges in question.

Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review everything with you.

Avaliado com 1 de um total de 5 estrelas

Avoid Roen Rx At All Costs

Avoid Roen Rx At All Costs: A Complete Bait-and-Switch Scam
The "Membership" Trap
They lure you in with a promotional rate of $39 for the first month, making you believe this is an affordable, straightforward path to getting your medication. But read the fine print—or rather, try to find it, because their advertising is incredibly deceptive. After that first month, the price quietly skyrockets to $135 every single month. 
Here is the absolute worst part: that $135 gets you absolutely nothing. They intentionally make it seem like this recurring fee covers the cost of your actual medication, but it doesn't. It is strictly a "membership fee." You are paying $135 a month just for the privilege of using their platform, and you still have to pay completely out-of-pocket for the prescriptions on top of that. It is a complete scam. 
The Cancellation Nightmare
When you inevitably realize you are being ripped off and try to leave, the real headache begins. Their system is actively designed to keep billing you. When you go through the cancellation process, they will continue to charge your credit card. When you confront them about it, their excuse is incredibly shady: they will tell you that you did successfully cancel your original account, but that you somehow created a "second account" that you forgot to cancel, and that is the one being billed. It is a predatory tactic designed to hold your wallet hostage while blaming you for a phantom subscription.
Non-Existent Customer Care
Don't expect any help resolving these fraudulent charges, either. Customer care is impossible to deal with. It takes forever to get a response, and when you finally do, you cannot get anything done. No one takes accountability, they read from useless scripts, and they refuse to fix their deceptive billing practices.
The Verdict
Be very careful! Do not give Roen Rx your credit card information. What looks like a $39 medication solution is actually a recurring $135-a-month trap for a useless membership, backed by shady cancellation loopholes and abysmal customer service. Save your money and stay far away!

1 de abril de 2026
Avaliação não solicitada
logotipo da Roen Health

Resposta da Roen Health

Hi Daniel, we appreciate you taking the time to share your experience. We're sorry to hear that the pricing, membership, and cancellation process did not meet your expectations. We understand how frustrating it would be to feel that the $39 introductory membership, the recurring $135 membership fee, and the separate medication costs were not as clear as you anticipated. We also recognize how concerning it is to feel that your cancellation and billing concerns were not fully resolved.

Our program is membership-based, with the introductory $39 covering your first month of membership. After that, the membership renews at $135 per month unless canceled before the next billing cycle. This membership provides continued access to your medical provider, care coordinator, and our platform, while medication is billed separately based on the prescribed dosage. We also offer prior authorization to determine whether your insurance may cover a brand-name weight loss medication.

We'd genuinely appreciate the opportunity to review the charges and address the concerns you've raised. Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review your account and answer any questions you may have.

Avaliado com 1 de um total de 5 estrelas

Scam

Scam. They ask for your credit card at the beginning of the intake, so when I decided I didn't want to proceed with what I was going to get, I assumed it would just not process anything when I exited out of browser. Lo and behold, I am being charged $135 a month for absolutely nothing. I haven't received any of their products and I never even fully completed the intake form. I reached out to them and have not heard back. Stay far away!

2 de maio de 2026
Avaliação não solicitada
logotipo da Roen Health

Resposta da Roen Health

Hi Brody, we understand how frustrating it would be to believe you didn't move forward with the sign-up process, only to later discover recurring $135 membership charges on your account. We're sorry to hear that you also haven't received the follow-up you were expecting after reaching out to us. We can confirm that your Weight Loss Membership has already been canceled, so there will be no future membership charges.

We'd appreciate the opportunity to review the charges on your account and address your concerns. Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to go over everything with you.

Avaliado com 1 de um total de 5 estrelas

I cancelled my membership and They are…

I cancelled my membership and They are still trying to charge 800.00 , like I thought when you cancel, they are not supposed to be trying to charge my card still

8 de maio de 2026
Avaliação não solicitada
logotipo da Roen Health

Resposta da Roen Health

Hi CICI, we certainly understand why you expected the charges to stop once your membership was canceled. Learning that an $800 charge was still being attempted would be both confusing and concerning. We're sorry for the frustration this has caused and would appreciate the opportunity to review your account. Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to look into the charges with you.

Avaliado com 1 de um total de 5 estrelas

This a fraudulent practice as they…

This a fraudulent practice as they requested my information before disclosing the cost of the product and after I open my account without consenting the membership I’ve been charged for a product that i never received.

Its fraud! Don’t buy anything with this company, the membership is equivalent to the product price in the local market.

7 de maio de 2026
Avaliação não solicitada
logotipo da Roen Health

Resposta da Roen Health

Hi Marial, we understand how frustrating it would be to feel that charges were applied before you had a full understanding of the program and before receiving any medication. We're sorry this experience left you feeling misled. Our program includes a membership that begins with a $39 introductory month and renews at $135 per month unless canceled before the next billing cycle. We can also confirm that your Weight Loss Membership has already been canceled to prevent future membership charges.

We'd appreciate the opportunity to review the charges on your account and answer any questions you may have. Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to assist you.

Avaliado com 1 de um total de 5 estrelas

I spoke to someone for information…

I spoke to someone for information about how it works. I told them I wasn't ready to do anything at this time. They told me to call back when I am ready. The next thing I know they were taking money from my account every month. I tried to call them, finally got an answer by someone who did not speak English. I asked for a supervisor, after waiting a half hour on line, someone came on saying the supervisor was not available, but she would call me back by the end of the day, still waiting for the call back. It's been 4 days. I'm not done trying to get my money back !!

22 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not use this company

Do not use this company. I have never given Roen permission to charge anything on my credit card!! How they got my number I have no clue. I received an alert from my credit card company that this company was trying to charge 685.00 to my cc. I immediately declined it. But a 39.00 went through which is being disputed. Then I find out Roen submitted another charge for 685.00 and of all things Citi bank cc allowed the charge. So Citi has sent this to their fraud department. What a scam and headache. Stay away or you will regret. But then again I never signed up with them for product and was charged!!!

16 de abril de 2026
Avaliação não solicitada
logotipo da Roen Health

Resposta da Roen Health

Hello! We’re truly sorry for the concern and frustration caused by these unexpected charges. We understand how alarming it is to see charges from RoenRx when you do not recall creating an account or authorizing a purchase. We’d like to review the account and transaction details to determine what occurred and help address this matter. Please email support@roenrx.com with the dates and amounts of the charges so our team can investigate further. For your security, please do not include your full credit card number.

Avaliado com 1 de um total de 5 estrelas

If only 0 stars was an option

If I could give no stars I would these people are charging you 135 a month just so ever Knows that doesn’t include the medication please beware of this because I didn’t they have me for a total of 175 dollars and I’ve received nothing please beware careful

20 de abril de 2026
Avaliação não solicitada
logotipo da Roen Health

Resposta da Roen Health

Hello! We’re sorry for the frustration and confusion surrounding the membership charges and medication costs. The monthly membership fee is separate from medication costs and provides access to medical providers, Care Team support, and treatment services. We’d like to review your account, charges, and services provided to clarify what occurred and determine how we can help. Please email us at support@roenrx.com from the email address associated with your account.

Avaliado com 1 de um total de 5 estrelas

Beware their initial contact people who…

Beware their initial contact people who tell you : "I'm sure we can help you, but let's get that credit card info out of the way". After that, you are assessed an enrollment fee and a monthly membership fee even if you decide their product and price is not for you. If you manage to contact someone by phone, they will not do anything they say they are going to do. The only way out is to dispute the charge through your credit card company, or just get a new credit card number, with all the disruption that causes. This company is beyond terrible.

10 de abril de 2026
Avaliação não solicitada
logotipo da Roen Health

Resposta da Roen Health

Hello! We’re sorry for the frustration and confusion surrounding the enrollment process, membership charges, and your attempts to receive assistance. We understand how concerning it is when the program terms or follow-up support do not match your expectations. We’d like to review your enrollment, billing history, previous communications, and membership status to clarify what occurred and determine how we can help. Please email us at support@roenrx.com from the email address associated with your account.

Avaliado com 1 de um total de 5 estrelas

Fraudulent company, false charges

I believe this company is connected to AM RX as I neer signed up for Roen and they somehow obtained my FSA information and charged me the same fee after I disputed a fee from AM RX.

27 de março de 2026
Avaliação não solicitada
logotipo da Roen Health

Resposta da Roen Health

Hello! We’re sorry for the concern caused by this unexpected charge. We understand how alarming it is to see a charge from RoenRx when you do not recall enrolling with us. We’d like to review the transaction and determine what occurred. Please email us at support@roenrx.com with the charge date and amount so our team can investigate. Thank you!

Avaliado com 1 de um total de 5 estrelas

I subscribed to this site to start by weight loss journey with a supportive team but it didn’t happen

I subscribed to this site in hopes to have them go on my weight loss journey but instead it didn’t go that way. I tried to call the company numerous times and never spoke with anyone who could speak clear English. I asked to speak with someone else and hers was better but had to repeat frequently due to the language. I then was directed to go the chat group on their website and did. I explain that I need to cancel my proscription of services with the company. I followed the steps as given in the month of February 26 and then I was charged the monthly membership fee again in April 26. Not in the month of March. When speaking with the company again today, they stated that service were never canceled properly. I asked the question of why was the membership not withdrawn in March but was in April. NO ANSWER! Just stated that I did not follow the website correctly. How did I not follow website when I didn’t get charged for March but then I get chard for April. Never would I recommend this company to anyone

13 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I cancelled my membership within…

I cancelled my membership within minutes of finding out the real cost. I have contacted them and they refuse to refund my $39. It's not hundreds of dollars, but still something that I am paying for and not using. VERY DISHONEST COMPANY!!!!

9 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible experience

Horrible experience. I was researching their weight loss program. They advertise they took insurance. After I went thru the virtual interview and gave them my credit card information they informed me that they didn’t take insurance,..so I cancelled. Some weeks checking my credit card information saw the membership fee of 135.00 was charged I called spoke to a gentlemen who told me he could not refund my money or cancel the account by telephone,I would need to cancel thru their website I tried to cancel but their site kept telling me incorrect password even tho I changed the password several times .I sent I ate t and received a response on 3/13from Aizel Ann Royo replying that it had been escalated to tech support and I would hear from them well. Here it is 3/26 haven’t received any reply. I called on3/17 and was told someone from customer support would “get in touch” with me within 24/48 hr that time had also passed. So bottom line is I haven’t heard anything from anybody in this company regarding my refund of 135.00
So be very very careful with this company do not give any financial information until you have all the facts

13 de março de 2026
Avaliação não solicitada

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