Five star rating for Durian, my customer service/support representative. He handled the issues with my order in an amazingly swift professional and polite manner. I could not be more happy with how... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Made a massive mistake and ordered £75 worth of Apple Pencils. I frantically sent message to customer support, not expecting any response. But Julia sorted it straight out for me. Thank you 🙏
A empresa respondeu
I am very unhappy with this company… I have had a SEVERE ALLERGIC REACTION to a face product they sell. It is a peptide serum that is apparently amazing. I purchased after seeing it on instagr... Ver mais
A empresa respondeu
Contacted customer services dealt with very quickly full refund given straightaway didn’t even have to return the wrong item
A empresa respondeu
3,2
Bom
171 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 65% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They were able to deal with my issues…
They were able to deal with my issues promptly and looking forward to my parcel🙏🏿 Thanks
8 de julho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
they immediately refunder upon my…
they immediately refunder upon my return, no questions asked. great client service
1 de julho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Good response from customer service team
6 de julho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Great response time.
6 de julho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
ROWGINS
ROWGINS, is a horrible company to order from. Please beware, they will take your money from your account and not provide the product. I got a delivery email regarding a product. I have been waiting for over a month, almost 2 months. I looked at the tracking and it stated delivered on the front porch. However, the dates did not even match up. The product was supposed to have been delivered on 6/23/ 2026 at 1603. I received a delivery notification on 6/30/26.However, when you look at the tracking, it states that the product came through my local United States, Postal Service, and ended up in Chicago. It stopped right at Chicago. The dates, times, and locations are not matching. The products are either Non-Existing or in Limbo. Either way I did not get my products. STAY FAR AWAY FROM ROWGINS.I don’t even think the product was mailed off. It is the massage brush. I am asking ROWGINS for a full refund this is a very poor company extremely poor do not be fool. Do not buy anything from this company, you will be disappointed in the customer service and in your delivery
29 de junho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Awfull, scammers!!!
Awfull. Website is bloody mess, ordered one bottle they charge me 4 bottles!!!! Wrote email to cancel my order, next day received email saying is shiped items. Send 8 emails, no response from them!!! I hope vr3dit card would fix this issue and I get my money back!! Imstead 22£ for headlights cleaner they charge me 81.66£ fot 4 bottles!! Scammers!!!
1 de julho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Kudos to Julia in your support team.,
Julia in support corrected an error Id made and cancelled my order so I could get reembursed and reorder. She was actively sending updates and I feel confident about her actions. Great employee!!!
Mike Cerrigione
28 de junho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Great product
Great product, customer service is great would recommend highly
23 de junho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Very helpful and refunded in a couple…
Very helpful and refunded in a couple of days.
Thank you and well done
22 de junho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
My error, they fixed!
Julia refunded my payment error. I ordered five (by mistake) trays but meant to order only two. How nice.
24 de junho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Had an issue with an order and they…
Had an issue with an order and they were able to resolve the issue in a timely manner. Very professional and great customer service.
12 de junho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I am extremely Happy with this item the…
I am extremely Happy with this item the Reading & ☀️🌞 Glasses wonderful Glasses they are well Priced affordable can't wait to receiving the glasses. Thanks for Refunding my other Black Colour glasses as I only need the 1 Black Colour glasses. Not 5 Star's but 10 Stars ⭐⭐⭐⭐⭐🌠🌠🌠🌠🌠
22 de junho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I ordered 2 travel pill organizers and…
I ordered 2 travel pill organizers and one came with a broken zipper. I have sent emails at least 4 times to their customer service which they say they respond in 24-48 hours and I’ve heard nothing. I have even sent a picture of the broken product.
Not happy!
11 de junho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Julia responded to my message in a…
Julia responded to my message in a short time and took care of my problem. thank you, Julia,👍🙏
16 de junho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Best customer service
Finally, a company that refunds immediately for problems with your order! I never received my order and the tracking number wasn’t working. They immediately took care of this and fully refunded me! And their communication is very very good. 👍🏻 Thankyou Rowgins! Building trust is important!
10 de junho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Awful just awful
Awful just awful
Asked for help didn’t receive that ghost company
NO GOOD!
sent back for refund
2 de junho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
I ordered a steamer on April 25th
I ordered a steamer on April 25th, 2026. I NEVER RECEIVED IT! All of my correspondence went unanswered. Finally filed dispute with credit card company and got my 145.00 back. Buyers beware DO NOT use this company!!!
25 de abril de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
They give you the truth about your…
They give you the truth about your order without a runaround. The product is everything you expect to receive. So what's not to like!!!!
3 de junho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Claim handled quickly and without a…
Claim handled quickly and without a hassle
3 de junho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
When I recently misplaced my order
When I recently misplaced my order, and I contacted Rowgins of my mistake, they were able to address it within the same day that’s why I call very efficient and I’m very thankful for their help. Good job.
2 de junho de 2026
Avaliação não solicitada
Resposta da Rowgins
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
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