RugStudio Avaliações 300

I saw a rug in a local store but it was not the correct size. I found the rug in the correct size on RugStudio and the customer service rep verified that it is the same collection, colorway and pattern as I saw in the store so now I know I can order with confidence.
sandra c.

Katie was very professional and responsive! Ordering process was easy and smooth. Thanks 😊!

I used the chat service to ask for a coupon code...although one did not apply I was impressed by the customer service Rug Studio offered and the fact that they offered me another option to purchase my rug. I will be ordering today!

Yet again RugStudio has proved to be one of the best retailers I have ever shopped with. I am so pleased with the customer assistance and quantity and quality of their merchandise I have decided to purchase my 4th rug from them.

Customer service was superb! Cheryl communicated in such a friendly and efficient manner, I appreciated her expertise. My rug came packed very well and was there in a jiffy. Would definitely use Rug Studio again and would recommend them to anyone in the market for a new floor covering!

KATIE was very helpful in the chat feature to help me find a coupon!

Katie provided a coupon for our order. She also explained that the rugs would be out of stock until Septemper and that we won't be charged on our credit card until the rugs are prepared to be shipped. Thanks!

I ordered several samples to decide on a rug; Katie was excellent helping me navigate returns, order additional samples, get those returned, and place my final order. Extremely helpful and great customer service; very responsive, professional, friendly and knowledgeable. Very much appreciated- I wouldn't hesitate to order again.

Very pleased with my purchase and way the sales staff helped with the selection of my rug. I plan to return to RugStudio for additional purchases

Katie at Customer Service helped me quickly and offered a coupon for a rug.

Very helpful and prompt

Katie helped me via the chat function. I really appreciated her help and attention to detail. What a great customer service rep she is!

Customer service was great! They helped me with discounts and previous orders. Will order from this company again.

I've purchased from Rug Studio a number of times.
The rugs are great quality and an excellent value.
Chatted with Katie on-line. She was very helpful in answering questions and helping me get the best value for my order.

Katie helped me a lot by adding an additional rug to my order and giving me 10% off.

I am super impressed with the inventor and customer service offered at RugStudio as well as the quality of the sample that I was able to view before purchase.
I recommend this company.

From customer service to the design expert RugStudio was exceptional with service and design advise. I can not say enough about how the process of ordering was excellent my customer service rep even offered to check stock to give me an idea of how long I may have to wait for delivery. I would order again and needless to say the rug I received was delivered by fedex in perfect condition but what is even more exciting is just how drop dead gorgeous this area rug is.... everyone I had contact with at RugStudio gets an A+++++. I would order from this team again!!!!

We found a beautiful rug here and had some shipping questions and limitations. Katie was very helpful with our needs and we are very excited about the new rug coming to us!

I was totally clueless on which rub I had previously ordered... after the first customer service rep came on then left, I was glad Betsy came in and took over. She was patient with me and found the previous order. Then she had another staff person call me. She (sorry I forgot her name) was very helpful, too. Great job ladies.

Do not purchase anything from this company. First I received the wrong rug. Trying to coordinate what went wrong and receive the new one was terrible - should not have been my problem to deal with and the company should have handled it. Then when I did receive the correct item, it looked completely different than it did online and I decided to return it, which was even worse than the first debacle. Be aware: THEY DO NOT PAY FOR RETURN SHIPPING. You are required to use a freight shipping company. They sent me links to four options and told me to get quotes from all of them. The cheapest one I could find cost me $350 to return the rug. I also had to purchase packing materials for this rug, which was 10x14 and cost almost $50. “No hassle refunds,” as advertised on their site, is complete and utter BS. 0 stars across the board.

Quick response on the chat and friendly service. I've purchased several rugs from Rug Studio and I love them all.