The team was amazing. I booked hair and make up for wrong date accidentally but they were able to accommodate my make up at least with same stylist for the day I meant to use. The make up artist was v... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I booked this firstly using a code which then got removed as apparently too many people had used it? I really wanted the treatment so decided to still go ahead, even though others I knew had used the... Ver mais
A empresa respondeu
Booked a Swedish Massage with Danny, who arrived on time, was professional, attentive and made me feel completely relaxed. It was very firm and thorough, as requested. When he left the hotel room, I w... Ver mais
A empresa respondeu
Booking process is as per other similar platforms ( i.e: Urban) but i feel there is more choice of treatment. I’ve used a very competent therapist for different treatments and she did not disappoi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Ruuby is the leading at-home beauty and wellness platform, connecting you with vetted, professional therapists wherever you are. Whether you're booking a massage, blowdry, manicure, spray tan, facial or makeup appointment — we come to you. No salon. No commute. Just exceptional beauty and wellness, at home, early until late, 365 days a year. We partner with some of the industry's most respected brands — including Dr Barbara Sturm, K18, L'Occitane — to bring their most sought-after treatments and products directly to your door. From last-minute blowouts to full bridal parties, hotel suites to home spa days, our 2,000+ experts deliver salon-standard results without the salon. Available across London, Manchester, the South of France, Switzerland and the UAE.
Informações de contato
6A Addison avenue, W11 4QR, london, Reino Unido
- 02074608319
- concierge@ruuby.com
- ruuby.com
4,3
Excelente
198 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 58% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I had a great experience using the Ruby…
I had a great experience using the Ruby app. It was incredibly easy to navigate, and finding and booking a massage was quick and straightforward. The whole process was seamless, from browsing available therapists to confirming my appointment.
Everything was clearly laid out, and I received all the information I needed, making the experience completely stress-free. The service I booked was exactly as expected, and I’ll definitely be using the app again. I highly recommend Ruby to anyone looking for a simple, reliable way to book wellness treatments.
8 de julho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Thank you so much for this lovely review! We're delighted to hear you found the app so easy to navigate and the whole booking process seamless, from browsing therapists right through to confirming your appointment. We're so pleased everything was stress-free and exactly as expected, and we can't wait to welcome you back for your next treatment. Love, Ruuby
Very convenient and good service
Very convenient, easy to book and manicure was great quality
7 de julho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Thank you so much Vicky for your lovely review! We're delighted to hear you found the booking so easy and that you were happy with the quality of your manicure. We look forward to welcoming you back for your next treatment. Love, Ruuby
Excellent
Excellent , easy to book, professional therapist and lovely. Will definitely book again, thanks so much
8 de julho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Thank you so much for taking the time to leave this lovely review! We're so pleased to hear you found the booking process easy and had such a great experience with your therapist. We can't wait to welcome you back for your next treatment.
Competent therapist and great availability and choice of treatments
Booking process is as per other similar platforms ( i.e: Urban) but i feel there is more choice of treatment.
I’ve used a very competent therapist for different treatments and she did not disappoint ! Pregnancy massage, reflexology and deep tissue massage!
Natasha is a gem!
I have to say the only downside is that Ruuby adds a booking fee on top of the displayed treatment price, which is different from what was done with Urban so it ends up slightly more expensive but as I’m very happy with treatment received so staying put for now. :)
18 de junho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Thank you so much for taking the time to share your experience! We're delighted to hear Natasha took such great care of you and that you've enjoyed such a variety of treatments with us.
We really appreciate your feedback on our booking fee too. Our therapists are carefully vetted and fairly compensated for the calibre of service they provide, which is reflected in our pricing. We're so pleased to hear the quality of your treatments has made it worthwhile, and we look forward to welcoming you back soon.
Excellent Treatment
The therapist (Amandeep) was excellent and very professional. She did a great job with my eyebrows and will definitely use her again.
5 de julho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Thank you so much for your lovely review! We're thrilled to hear Amandeep did such a fantastic job with your eyebrows and that you had such a positive experience. We'll be sure to pass your kind words on to her, and we can't wait to welcome you back.
Positive first experience.
Christo kept us informed of his arrival time. He was efficient and neat, as well as giving a great massage. Would book again.
28 de junho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Thank you so much for taking the time to leave a review! We're so pleased to hear Christo kept you updated and delivered such a great massage. We look forward to getting you booked in again soon.
Professional
Professional, convenient and good. I was happy with my service with Ruuby, and love that its in both London and Dubai, so I have my upkeep in both places I live
1 de julho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Thank you so much for your lovely review! We're so happy to hear you've enjoyed using Ruuby in both London and Dubai. It means so much to know we're making it easy to keep up with your beauty and wellness routine wherever you are. We look forward to welcoming you back soon!
My first spray tan but deffo not the last
My first spray tan but deffo not the last!! I got so many compliments, and it looked very natural. I also appreciated that even though the girl I had booked with couldn’t make it anymore, they were quick with finding an alternative. And Eleni was nothing short of amazing!!! xx
21 de junho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Thank you so much for this lovely review! We're so happy to hear your first spray tan was such a success and that you received so many compliments. We're also glad we could quickly arrange another therapist for you, and we'll be sure to pass your kind words on to Eleni. We can't wait to welcome you back!
Thanks to Zarah my partners face and…
Thanks to Zarah my partners face and body feels relaxed and calm after the facial and massage. Thank you for also working in the heat
21 de junho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Thank you so much for taking the time to leave this lovely review! We're so pleased to hear your partner had such a relaxing experience with Zarah. We'll be sure to pass your kind words on to her, and we hope to welcome you both back again soon.
I booked lymphatic drainage massage…
I booked lymphatic drainage massage with Suelen who was incredible and so professional! I loved how easy the booking process was with Ruuby and will definitely be booking again!
24 de junho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Thank you so much for your lovely review! We're delighted to hear Suelen delivered such a professional lymphatic drainage massage and that you found the booking process so easy. We look forward to welcoming you back for your next treatment.
Just awful
Just awful
Appointment cancelled two hours as they were unable to find a therapist.
This caused immense problems for me , had to forgo the manicure for an important dinner.
My fees which was collected immediately I made the appointment hasn’t been refunded as yet .
This is unacceptable as someone may not have enough funds for alternative arrangements
An ‘Sorry ‘ just is good enough .
I won’t trust this app anymore.
19 de junho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Thank you for taking the time to share your feedback, and we're so sorry to hear about your experience. We completely understand how disappointing it must be for you. This is not the standard of service we strive to provide. Please don't hesitate to reach us at concierge@ruuby.com. We sincerely apologise again and appreciate you bringing this to our attention.
Manicure & Pedicure with Jenny
I booked manicure & pedicure with Jenny. She was very lovely an delivered exceptional results. I was very happy with the outcome and the service. Can‘t recommend her enough. Thank you!!! Xxx
18 de junho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Thank you so much for taking the time to leave this lovely review! We can't wait to get you booked back in!
Laurie was very good once she had…
Laurie was very good once she had arrived. Booked her from 8am but she did not arrive till 8.45 and I had to leave around 9.15/ 9.20. So the experience was very rushed and really spoiled what could have been a pleasant experience. However she was skilled and charming and completed hair and makeup quickly and competently. Unfortunately, in the rush to gather up things when leaving, she inadvertently took my wired ear pods!
19 de junho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Hello, thank you for taking the time to share this.
I am happy to hear you were pleased with the final outcome but I'm sorry she arrived late and left you feeling rushed. That's not the experience we want for you, and I've passed this on to our customer service team who are looking into it and will be in touch. We'll also reach out to the therapist to hopefully recoup your ear pods.
Please don't hesitate to drop us a line at concierge@ruuby.com in the meantime.
Thank you,
Ruuby
Convenient and good value
I have had two messages now. First one forgot what I booked so was a little disjointed at the beginning, but the second was perfect. The customer service team have been super helpful too. I have recommended Ruby to friends and will continue to!
7 de junho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Thank you so much for taking the time to leave us a review - means so much to us! We are so happy to hear you had a great experience - there really is nothing quite like having a massage at home! Make sure to share your referral code - the more you share the more your earn! Thanks - Ruuby
5/5 very happy
Artist arrived early, finished on time and my mum looked absolutely beautiful.
19 de junho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Thank you so much for this lovely review! Look forward to getting you booked back in! Love - Ruuby
Very convenient and professional…
Very convenient and professional service, everything was well organised and staff were lovely. However the biab has lifted after only 5 days, so lower score because of this. Staff were also not clear on what the booking included or did not include like polish.
15 de junho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Hello, very happy to hear you were pleased with the service, but sorry to hear that your BIAB lifted so soon and that you were unclear about what the service included — that falls far below the quality standards we have here at Ruuby.
Please drop us a line at concierge@ruuby.com so we can look into this further for you.
Thank you,
Ruuby
A new experience
A new experience, massage with headphones. Relaxation on another level.
Thank you
14 de junho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Thank you so much for taking the time to share this! This sounds heavenly! Can't wait to get you booked back in! Love - Ruuby
Had a great first experience will be…
Had a great first experience will be booking again
13 de junho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Ahhh so happy to hear this! Look forward to getting you booked back in!
Incredible service
Incredible service. Attention to detail. Amazing therapist. Easy to book
6 de junho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Thank you so much for taking the time to share this!
Really made our day. Attention to detail and a brilliant therapist are exactly what we're going for — and can't wait to get you booked back in.
Ruuby
too inflexible as a booking service.
Despite the fact that they have cancelled me previously and are often late , they are totally inflexible if you have booked the time and want to change it, even a few minutes after booking. Very rude customer service. I simply can't use this app again.
5 de junho de 2026
Avaliação não solicitada
Resposta da Ruuby Limited
Hello,
Thank you for taking the time to share this, and I'm sorry to hear about your experience — it's clearly not the standard we hold ourselves to. I understand from speaking to the team that your booking was refunded.
We'd love the chance to welcome you back. Please don't hesitate to reach us directly at concierge@ruuby.com.
Ruuby
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