Ruuby Limited Avaliações 

198
O TrustScore é 4.5 de um total de 5

4,3

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The team was amazing. I booked hair and make up for wrong date accidentally but they were able to accommodate my make up at least with same stylist for the day I meant to use. The make up artist was v... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I booked this firstly using a code which then got removed as apparently too many people had used it? I really wanted the treatment so decided to still go ahead, even though others I knew had used the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Booked a Swedish Massage with Danny, who arrived on time, was professional, attentive and made me feel completely relaxed. It was very firm and thorough, as requested. When he left the hotel room, I w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Booking process is as per other similar platforms ( i.e: Urban) but i feel there is more choice of treatment. I’ve used a very competent therapist for different treatments and she did not disappoi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Salão de Beleza
  2. Centro de Saúde e Beleza
  3. Cabeleireiro Residencial

Escrito pela empresa

Ruuby is the leading at-home beauty and wellness platform, connecting you with vetted, professional therapists wherever you are. Whether you're booking a massage, blowdry, manicure, spray tan, facial or makeup appointment — we come to you. No salon. No commute. Just exceptional beauty and wellness, at home, early until late, 365 days a year. We partner with some of the industry's most respected brands — including Dr Barbara Sturm, K18, L'Occitane — to bring their most sought-after treatments and products directly to your door. From last-minute blowouts to full bridal parties, hotel suites to home spa days, our 2,000+ experts deliver salon-standard results without the salon. Available across London, Manchester, the South of France, Switzerland and the UAE.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

198 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 58% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(198)

62 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Unreliable. Do not recommend

This company has caused me so much frustration. I booked a home visit for a hair-up for a party and received a text confirming my appointment. Only because my gut told me to double-check with customer service did I discover that, apparently, my booking didn’t exist because I hadn’t received an email confirmation.

Even worse, they still took the full payment of £86.33 and I’m now having to waste more of my time trying to get my money back.

Their shocking lack of communication and customer service wasted so much of my time that I had no chance to book another appointment elsewhere. This experience was completely unacceptable and stressful—I would not recommend this company to anyone.

20 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Haircut and blow dry by Hiro

Got my hair done today by Hiro, and she was a star! My hair was really straight and boring, but she brought it to life. Added some shape, bangs, and gave me an amazing blowdry. Absolutely love it, and Hiro was super nice. A big thank you to her! :)

30 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company to work for

Great company to work for. They always there to assist and help you.
Professional and polite. Love working for them. Can't wait for more great events to come!

27 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Blow dry lasted 1 hour, overpriced and not convenient service

My experience wasn’t great. The service is overpriced. The stylist did a horrible job and even though she has been nice during the session, she has been pretty rude when I explained to her that blow dry didn’t even hold for an hour. Ruuby team is extremely slow in investigating the matter and I feel like there is no communication whatsoever. Never again. Better to go to the salon and receive a treatment from a real professional.

19 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service - life enhancer!

I decided after having two babies that I was going to start looking after myself more - but that’s easier said than done when you’ve little free time! Enter Ruuby, the easiest app to use for at home treatments. It’s been a genuine life enhancer and game changer for me, a little beauty treatment here and there in the comfort of my home whilst the babies are sleeping. Every therapist I’ve had (and I booked a few for my husband too!) have been welcoming, professional and so kind to me. The standard is extremely high, which is always a worry when trying someone out for the first time. Even the Concierge email team (shout out to Lana in particular) have been brilliant - swift, friendly replies where nothing has been too much trouble for them to deal with. Honestly I’d give this company 10 stars if I could for having made one small, but very important, aspect of my life that much easier!

1 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ruuby excel

Ruuby are an excellent company
I used to work for them in 2022 as a Remedial Massage Therapist and believe me they are on top of their game, Simultaneously I was working with another leading mobile massage company and these guys ( or ladies really ) are better. Why because they are in contact by phone with their clients following up and making sure the service was the best possible !
If I was still in the Uk I would be working for Ruuby for sure ! best wishes Mace

10 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrifically late stylist and…

Horrifically late stylist and incredibly rude and incompetent concierge service who seemed wholly unsurprised by an unhappy customer as it presumably happens a lot

3 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The very best

Booking through Ruuby has made taking care of yourself that much easier and more convenient by having treatments at home. I have been using the app for a number of years and the make up artists, therapists and technicians Ruuby has are fantastic!

10 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Rubbish app

Rubbish app. It's not functional at all. Useless management too. Pay money to people to write positive reviews when the company and the app are actually S**T. Well they are not gonna get they score up from fake reviews.

3 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My go to home Salon

My go to for mani/pedis I have had different technicians and all of them delivered amazing results. The service Ruuby provides is to a high standard so prepare to be pampered 🥰.

29 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great massage

Great massage! Organised two masseurs to come to our air bnb for a hen party. Both were brilliant & the relaxing massage was very much appreciated by us ladies. Would book again.

13 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Therapists trying to cut out the app

Therapists regularly turning up late - most have been mediocre, you’re lucky if you get one really good. Had a great Irish stylist called Simon till he ruined it by saying I could take his number and book him direct. Very unprofessional and uncomfortable for the customer.

14 de outubro de 2022
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais