Ruuby Limited Avaliações 

198
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The team was amazing. I booked hair and make up for wrong date accidentally but they were able to accommodate my make up at least with same stylist for the day I meant to use. The make up artist was v... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I booked this firstly using a code which then got removed as apparently too many people had used it? I really wanted the treatment so decided to still go ahead, even though others I knew had used the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Booked a Swedish Massage with Danny, who arrived on time, was professional, attentive and made me feel completely relaxed. It was very firm and thorough, as requested. When he left the hotel room, I w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Booking process is as per other similar platforms ( i.e: Urban) but i feel there is more choice of treatment. I’ve used a very competent therapist for different treatments and she did not disappoi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Salão de Beleza
  2. Centro de Saúde e Beleza
  3. Cabeleireiro Residencial

Escrito pela empresa

Ruuby is the leading at-home beauty and wellness platform, connecting you with vetted, professional therapists wherever you are. Whether you're booking a massage, blowdry, manicure, spray tan, facial or makeup appointment — we come to you. No salon. No commute. Just exceptional beauty and wellness, at home, early until late, 365 days a year. We partner with some of the industry's most respected brands — including Dr Barbara Sturm, K18, L'Occitane — to bring their most sought-after treatments and products directly to your door. From last-minute blowouts to full bridal parties, hotel suites to home spa days, our 2,000+ experts deliver salon-standard results without the salon. Available across London, Manchester, the South of France, Switzerland and the UAE.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

198 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 58% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(198)

62 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

High quality and convenient

Had a great experience with an exceptional therapist who delivered an amazing massage. She was fully prepared everything went smoothly and it was so convenient to have it done at my home. Highly recommended!

28 de maio de 2026
Avaliação não solicitada
logotipo da Ruuby Limited

Resposta da Ruuby Limited

Hi, thank you for this!

Lovely to hear your therapist came fully prepared and delivered an amazing massage — and that having it done at home made it all the more convenient. We'll look forward to welcoming you back.

Ruuby

Avaliado com 4 de um total de 5 estrelas

The brushing was so good and it lasted…

The brushing was so good and it lasted especially in dubai humid weather. However, i think it s a bit overpriced for brushing services.

29 de maio de 2026
Avaliação não solicitada
logotipo da Ruuby Limited

Resposta da Ruuby Limited

Hi, thank you for the review!

So glad the blow dry held up — Dubai humidity is no small test. On pricing: our therapists are carefully vetted and fairly compensated for the calibre of service they bring to your door, which is reflected in what we charge. We'd love to welcome you back.

Ruuby

Avaliado com 5 de um total de 5 estrelas

I booked a lymphatic drainage massage…

I booked a lymphatic drainage massage with Katie and she was just amazing. She was so informative and just so lovely made me really feel at ease. I am definitely going to book with her again.
Being postpartum, it was really convenient to have at home treatment. Highly recommend recommended.

14 de maio de 2026
Avaliação não solicitada
logotipo da Ruuby Limited

Resposta da Ruuby Limited

16:58Claude responded: Hi, thank you for this lovely review!Hi, thank you for this lovely review!

Katie will be so glad to hear it — being informative and putting you at ease is exactly what we hope for. And we're so pleased the at-home treatment made things easier in the postpartum period.

We'll look forward to welcoming you back for your next one with her.

Ruuby

Avaliado com 5 de um total de 5 estrelas

Easy to use and make changes to the booking

Booked makeup and hair for a wedding I was attending and there was great choice of MUAs, the app made it pretty easy. I had some changes and I got through to customer service quickly.

30 de maio de 2026
Avaliação não solicitada
logotipo da Ruuby Limited

Resposta da Ruuby Limited

Hi, thank you for this!

So pleased the booking was easy and that you had a great choice of MUAs to pick from - and that the team could sort your changes quickly. Hope the wedding was a beautiful one!

Ruuby

Avaliado com 5 de um total de 5 estrelas

Excellent spray tan at home

Booked spray tan at home and was so impressed with the service. Heidi was super professional, made me feel so comfortable and it was all smooth, booking, paying and communication.

12 de maio de 2026
Avaliação não solicitada
logotipo da Ruuby Limited

Resposta da Ruuby Limited

Thank you for sharing! Heidi is one of our brilliant pros - we're so glad she made the experience feel effortless. We can't wait to welcome you back.

Avaliado com 5 de um total de 5 estrelas

Brilliant massage to hotel organised…

Brilliant massage to hotel organised the night before

17 de maio de 2026
Avaliação não solicitada
logotipo da Ruuby Limited

Resposta da Ruuby Limited

Thank you so much! Last-minute bookings are where we love to deliver, we're delighted the massage was just what you needed. See you next time.

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Terrible customer service. I booked a same day appointment and wanted to change it within an hour because of an emergency and they would allow me to do so. Unfriendly and unaccomodating and I will never use them again

20 de maio de 2026
Avaliação não solicitada
logotipo da Ruuby Limited

Resposta da Ruuby Limited

Hello,

Thank you for the feedback, and we're sorry to hear about the emergency that disrupted your plans.

For full transparency: same-day appointments fall outside our standard cancellation window, as our experts have already committed their time and turned down other bookings to be with you. This policy is shared at the point of booking and protects the livelihoods of the self-employed professionals on our platform.

That said, the tone of any interaction matters to us. If you felt our team was unfriendly, we'd genuinely like to understand what happened - please email concierge@ruuby.com and we'll review the conversation directly.

The Ruuby Team

Avaliado com 5 de um total de 5 estrelas

Lovely service

Lovely service. I've used many times now and have been impressed by the professionalism of the the therapists and convenience. Will continue to use!

9 de abril de 2026
Avaliação não solicitada
logotipo da Ruuby Limited

Resposta da Ruuby Limited

Thank you - this means a lot. Our experts are the heart of what we do, and hearing that their professionalism keeps you coming back is the best feedback we could ask for. See you at the next booking.

The Ruuby Team

Avaliado com 5 de um total de 5 estrelas

Would highly recommend

I booked Rachel to do my hair and makeup for a wedding I was attending. She 100 percent understood and achieved the look I wanted (I am of afro-Caribbean heritage). Friendly and professional. I would highly recommend her and the app.

7 de abril de 2026
Avaliação não solicitada
logotipo da Ruuby Limited

Resposta da Ruuby Limited

Thank you - Rachel is a star, and we're so pleased she nailed the brief for your wedding look. Finding an expert who truly understands your hair and your vision makes all the difference, and it's exactly why we built Ruuby. We'll pass your lovely words on to her.

The Ruuby Team

Avaliado com 1 de um total de 5 estrelas

My experience wasn’t great

My experience wasn’t great. It felt really overpriced for what it is. The technician arrived without all of her tools and didn’t even have basic nail colours.

27 de março de 2026
Avaliação não solicitada
logotipo da Ruuby Limited

Resposta da Ruuby Limited

Hello,

We're sorry to hear this - arriving without a full kit isn't something we take lightly, and it's not the experience we work hard to deliver. We'll be addressing it directly with the expert.

On pricing, our rates reflect the calibre of professionals on our platform, the convenience of in-home service, and the products they use - but value only holds up when the service does, and on this occasion it clearly didn't.

I have asked the team to drop you an email.

The Ruuby Team

Avaliado com 5 de um total de 5 estrelas

Very happy

Had Juliana come and do my Hair and Make up for an event she was very friendly put me at ease and gave me exactly what I asked for will happily use again.

11 de março de 2026
Avaliação não solicitada
logotipo da Ruuby Limited

Resposta da Ruuby Limited

Thank you - Juliana has such a calming way about her, and we're so pleased she delivered the look you wanted. We'll make sure she sees this. Until the next event.

The Ruuby Team

Avaliado com 5 de um total de 5 estrelas

This is my first time using the service…

This is my first time using the service although we didn’t book the nail artist in the end, the bespoke concierge support was absolutely brilliant.
Ruuby representative was really fast to respond very clear and amended the booking instruction several times over for us. She was really flexible.

I definitely recommend!

22 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Racist despicable company

Ruuby sent a hairdresser into my home, who refuse to style me, as I would need an "afro stylist." I do not have afro hair. I have dark, olive skin. This blatant act of racism was explained by management as the hairdresser's "lack of skill". The style I requested was braids. The hairdresser is self-described as an "elite" stylist who specialises in "braids" and "teaching hairdressing". It is unfeasible she does not have the skill set to braid straight, mid-length hair. Instead, she relabelled my request as "cornrows" and left. No one from the app was able to reassign a stylist. Instead I was offered a manicure as an apology.

14 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tetiana was lovely

Tetiana was lovely, on time and came to my home so it was such an easy non stressful experience.

Will definitely use her and then again for an important night where I need glam!

25 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible

Terrible - canceled appt and did not reschedule. Left me completely in the lurch before a holiday.

25 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dreadful experience with this APP

Dreadful experience with this APP. I booked and paid for a blow-dry for the first time use of this app. I didn't receive an email or notification on the app so I called them. She said the payment was in pending so it would drop off and definitely hadn't been booked. So she booked it again for me over the phone. I had the blow dry which was very mediocre for £54. Come 2 days later both amounts had come out of my bank account.
I then had a massive issue trying to get the money back which I never did!! They insisted I hadn't paid twice. I gave them the proof from the bank and they said they'd look into it but never heard anything back. I eventually had to get the refund through my bank.
I will never use this company again!

20 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible experience never to be…

Terrible experience never to be repeated!

Was charged, the lady went to a wrong address, booked and paid again and they cancelled 15 mins before arriving! Stay away from this company

7 de outubro de 2025
Avaliação não solicitada

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