Aman the optician was very polite and attentive, but also easy-going and never over the top. The whole experience felt really friendly while still being extremely professional. While I was going t... Ver mais
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Veja o que dizem as avaliações
Helpful, friendly staff. Wide range of fashionable glasses frames, and quick appointments. Good follow up service for any issues with fitting. Have returned for many years due to the excellent serv... Ver mais
Fantastic service from start tò end. I went in for new glasses, received a comprensive and very professional consultation. I was fitted with new glasses and was told It would take 10 working days tò... Ver mais
Two check-ups - one for contact lens, one for general eye health and vision quality. Both undertaken thoroughly and professionally. Details of tests explained; my questions answered fully.
A empresa respondeu
Detalhes da empresa
- Clínica Oftalmológica
- Audiologista
- Fornecedor de Lentes de Contato
- Serviço de Atendimento de Emergência
- Distribuidora de óculos
- Loja de óculos de sol
Sobre R Woodfall Opticians
Escrito pela empresa
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Informações de contato
Reino Unido
- rwoodfall.co.uk
4,9
Excelente
1 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service
Excellent service, as always -my eyes have been under their care for 20+ years.
13 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback and for your continued trust over the past 20+ years. We’re truly grateful for your loyalty.
It’s wonderful to hear that you continue to receive excellent service and that your eye care has been in safe hands for so long. We really appreciate your support and look forward to caring for your eyes for many years to come.
Great staff and service
Great staff and service. Very friendly and couldn't be more competent.
17 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We’re delighted to hear you found the team friendly and highly competent, and that you were happy with the service.
We really appreciate you taking the time to share your experience and look forward to seeing you again soon.
Resposta da R Woodfall Opticians
Thank you for your feedback. We’re pleased to hear your eye examination and scan were carried out by an experienced and friendly team.
We really appreciate you taking the time to share your experience and look forward to seeing you again in the future.
Very friendly and good at explaining…
Very friendly and good at explaining any issues.
23 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We’re pleased to hear you found the team very friendly and that everything was clearly explained.
We really appreciate you taking the time to share your experience and look forward to seeing you again soon.
Customer for at least ten years since…
Customer for at least ten years since they took over from Jay's who retired.
Honest and helpful.
20 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback
Superb service from a small independent…
Superb service from a small independent that really cares.
22 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We’re delighted to hear you value the service and feel that care really comes through in what we do.
We really appreciate your support of independent practice and look forward to seeing you again soon.
My experience at Woodfalls was good
17 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for the 5 ⭐⭐⭐⭐⭐
I was welcomed in and seen promptly
I was welcomed in and seen promptly. At every point in my examination I was told what was happening. When an issue was discovered it was explained very clearly to me. Choosing my new prescription spectacles was straightforward and options had the right balance between price and effectiveness. A good experience.
24 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your detailed feedback. We’re really pleased to hear you felt welcomed, seen promptly, and kept well informed throughout your examination.
It’s great to know everything was clearly explained, especially when an issue was identified, and that you felt supported when choosing your new spectacles with a good balance of clarity, options, and value.
We really appreciate you taking the time to share your experience and are glad it was such a positive one.
My good experience
What made my experience good, was all staff members were polite respectful and helpful.
All my questions were answered and to the point.
22 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your feedback. We’re really pleased to hear that the team were polite, respectful, and helpful throughout your visit.
It’s great to know all your questions were answered clearly and to the point, and that this helped make your experience a positive one.
We really appreciate you taking the time to share your comments and look forward to seeing you again.
They are very thorough
They are very thorough, being going there for 40 plus years, staff change, but service remains excellent
13 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback and for your incredible loyalty over 40+ years. That kind of long-standing trust means a great deal.
We’re really pleased to hear that, even with changes in staff over time, you continue to experience excellent and thorough service. Consistency in care is something we work hard to maintain, and it’s great to know this has been your experience.
We truly appreciate your continued support and look forward to seeing you again.
Resposta da R Woodfall Opticians
Thanks for the feedback! 👍
A very thorough check and feel value
A very thorough check and feel value.
I have already recommended your services to my friends.
11 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We’re pleased to hear you found your eye check thorough and felt it offered good value.
We really appreciate you recommending our services to your friends—that means a great deal to us. We look forward to seeing you again in the future.
There is always a friendly welcome and…
There is always a friendly welcome and you feel at ease immediately.
My optician is knowledgeable and explains what she is doing. She is gentle and softly spoken. She answers any questions I ask her and will listen to your concerns. She is quite thorough in her examination.
31 de março de 2026
Resposta da R Woodfall Opticians
Thank you for your thoughtful feedback. We’re really pleased to hear you feel welcomed and at ease from the moment you arrive, and that this continues throughout your visits.
It’s great to know your optician’s knowledge, clear explanations, and gentle approach help you feel comfortable and well-informed. We’re also glad she takes the time to listen carefully and address your concerns, and that you value the thoroughness of your examinations.
We really appreciate you taking the time to share your experience and look forward to seeing you again.
First class
My optician was friendly and thorough and gave me good advice.
I would recommend your services
7 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We’re delighted to hear you had a first-class experience and that your optician was both friendly and thorough in their care.
It’s great to know the advice provided was helpful, and we really appreciate your recommendation of our services. We look forward to seeing you again soon.
Great Service
Polite, friendly, and professional service - well done to all the staff!
16 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We’re really pleased to hear you received polite, friendly, and professional service from the team.
We’ll be sure to pass your comments on to all the staff—they’ll be very encouraged by your feedback. We really appreciate you taking the time to share your experience and look forward to seeing you again.
Very good opticians would recommend
Very good opticians would recommend
Wonderful customer service and slow understanding of what is happening during the appointment and why?
26 de março de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We’re really pleased to hear you had a positive experience and would recommend our practice.
It’s great to know you felt well supported throughout your appointment and that the team took the time to clearly explain what was happening and why. Making sure patients feel informed and comfortable is very important to us.
We really appreciate you taking the time to share your experience and look forward to seeing you again.
Seen on time
Seen on time, tests clearly explained. Further advice on eye care provided .
Effective and efficient treatment !
17 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your feedback. We’re really pleased to hear you were seen on time and that your tests were clearly explained throughout your visit.
It’s great to know you also received helpful advice on eye care and felt the overall treatment was effective and efficient. We really appreciate you taking the time to share your experience and look forward to seeing you again.
Resposta da R Woodfall Opticians
Thank you so much for your feedback.
Really great experience
Really great experience, delightful staff from receptionist, opthalmologist and dispensing agent. Highly recommend
1 de dezembro de 2025
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We’re delighted to hear you had a really great experience and that every part of your visit—from reception through to the optometrist and dispensing team—was so positive.
We really appreciate your recommendation and look forward to seeing you again in the future.
Always exceptional service
Have been with R Woodfall Opticians for years. The staff have always been professional, friendly and very helpful.
9 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback and for your continued loyalty over the years.
We’re really pleased to hear you’ve consistently found the team professional, friendly, and helpful. Your long-standing support means a great deal to us, and we look forward to seeing you again in the future.
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