Aman the optician was very polite and attentive, but also easy-going and never over the top. The whole experience felt really friendly while still being extremely professional. While I was going t... Ver mais
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Veja o que dizem as avaliações
Helpful, friendly staff. Wide range of fashionable glasses frames, and quick appointments. Good follow up service for any issues with fitting. Have returned for many years due to the excellent serv... Ver mais
Fantastic service from start tò end. I went in for new glasses, received a comprensive and very professional consultation. I was fitted with new glasses and was told It would take 10 working days tò... Ver mais
The staff are amazing, always very helpful and extremely friendly. They are very knowledgable and always go the extra mile to ensure you are comfortable throughout the whole process. Thank you team.
Detalhes da empresa
- Clínica Oftalmológica
- Audiologista
- Fornecedor de Lentes de Contato
- Serviço de Atendimento de Emergência
- Distribuidora de óculos
- Loja de óculos de sol
Sobre R Woodfall Opticians
Escrito pela empresa
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Informações de contato
Reino Unido
- rwoodfall.co.uk
4,9
Excelente
1 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Was seen on time staff very pleasant…
Was seen on time staff very pleasant and friendly 👍👍
8 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your lovely feedback. We’re pleased to hear you were seen on time and that you found the team pleasant and friendly. We really appreciate you taking the time to share your experience 👍
Great service and care as always!
2 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your kind words. We’re delighted to hear you received great service and care, as always. Your continued support is very much appreciated and we look forward to seeing you again.
Exceptional service at R Woodfall Opticians in Sydenham—Alex went above and beyond to repair my glasses and adjust another pair, all free of charge. Truly outstanding experience.
I visited R Woodfall Opticians in Sydenham today and had such a truly positive experience that I felt compelled to share it.
I wear my glasses full-time and usually keep two pairs, as I switch between them during the day. Unfortunately, I recently fell asleep wearing one pair and woke up to find them badly bent out of shape—unusable, slipping off my face, and beyond repair.
I stopped by R Woodfall Opticians with low expectations, since my glasses weren’t even bought in the UK. I was helped by Alex, who greeted me with a warm smile and genuine care. Without hesitation, he carefully repaired the damaged pair, taking his time to do it properly. To my surprise, he also adjusted the pair I was currently wearing—despite not having asked.
What stood out most was not only the technical skill but also the kindness and professionalism displayed throughout. There was no charge for any of this — just genuine, thoughtful service.
It’s rare to find places where people genuinely take pride in caring for their customers, regardless of whether a sale is involved. This was one of those moments that restores your faith in customer service.
Thank you, Alex.
Eduardo
2 de abril de 2026
Avaliação não solicitada
Resposta da R Woodfall Opticians
Thank you so much, Eduardo, for taking the time to share such a thoughtful and detailed review.
We’re absolutely delighted to hear about your experience at our Sydenham practice. Alex will be especially pleased to know how much his care, attention to detail, and willingness to go the extra mile meant to you. We truly believe that great service isn’t just about transactions—it’s about looking after people, and it’s wonderful to see that reflected in your visit.
Your kind words really do mean a lot to the whole team, and we’re so pleased we could help get both pairs of your glasses comfortable and wearable again.
Thank you again for your recommendation—we look forward to welcoming you back whenever you need us.
Warm regards,
The R Woodfall Team
5 star opticians
Always have my eyes tested here as the staff put you at ease and are so helpful and explain about everything you need to know. Lots of glasses to choose from and the quality is excellent these won’t fall apart like other cheaper shops out there!
14 de março de 2026
Resposta da R Woodfall Opticians
Thank you so much for your kind feedback!
We’re really pleased to hear that you feel at ease during your visits and that the team takes the time to explain everything clearly—that’s exactly the experience we aim to provide for every patient.
It’s also great to know you’re happy with the quality and range of our frames. We believe your eyewear should not only look great but also stand the test of time, so your comments mean a lot to us.
We truly appreciate your continued support and look forward to seeing you again soon!
Welcoming & friendly staff
Welcoming & friendly staff. Seen straight away. Optician took time and care ready to explain if necessary...
14 de março de 2026
Resposta da R Woodfall Opticians
Thank you for your lovely feedback!
We’re so pleased to hear that you felt welcomed and looked after from the moment you arrived. It’s great to know the team ensured you were seen promptly and that the optician took the time to provide a thorough, caring service while making everything easy to understand.
We really appreciate you taking the time to share your experience and look forward to seeing you again soon!
Great experience at the opticians
Great experience at the opticians. Would recommend using the shop.
18 de março de 2026
Resposta da R Woodfall Opticians
Thank you for your kind words!
We’re delighted to hear you had a great experience with us and really appreciate your recommendation. It means a lot to the whole team.
We look forward to welcoming you back again soon!
Pursers of Purley
Pursers of Purley continue to provide excellent, high quality service.
Lovely staff and always a warm welcome when you visit.
4 de março de 2026
Resposta da R Woodfall Opticians
Thank you so much for your kind words! We’re delighted to hear that you consistently receive excellent service and feel warmly welcomed by our team. Your feedback means a lot to us, and we look forward to seeing you again soon 😊
Resposta da R Woodfall Opticians
Thank you so much! We really appreciate your kind words and are glad you had a great experience. Hope to see you again soon 😊
Excellent service …
Excellent service from start to finish from all the staff involved in my eye test
18 de março de 2026
Resposta da R Woodfall Opticians
Thank you for your lovely feedback! We’re so pleased to hear you received excellent service from start to finish during your eye test. We’ll be sure to pass your kind words on to the whole team—hope to see you again soon 😊
You are good that is why I use youi …
You are good that is why I use youi you have not let me down thaznk you.
16 de março de 2026
Resposta da R Woodfall Opticians
Thank you so much for your kind words and continued trust in us! We’re really glad we’ve been able to meet your expectations, and we truly appreciate your support. We look forward to seeing you again soon 😊
Great Business
Dear Team
You all deserve a five, apart the member of staff whom decided to challenge me on the average cost of me getting my glasses made up. Frames normally £200-300, each special thin lens approximately £130-150. I was talking out aloud about discount, only in jest and the not so nice member of staff, was not nice even after explaining I had been a customer since 1970 until now, as well as the high cost of my specs, due my high prescription. If not for my long lasting relationship with the Owner of the business, I would avoid this member of staff every time. Sydenham Shop
18 de março de 2026
Resposta da R Woodfall Opticians
Thank you for your honest and detailed feedback. We’re really pleased to hear that you’ve had such a long-standing relationship with us and that, overall, you feel we deliver a five-star service—that truly means a lot.
We’re very sorry to hear about your recent experience in our Sydenham practice. That’s certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention. Your comments will be shared with the team so we can address this and ensure all interactions remain friendly, respectful, and in keeping with the high standards you’ve come to expect from us.
We truly value your loyalty over the years and hope to continue looking after you for many more to come.
Resposta da R Woodfall Opticians
Thank you for your feedback! 🙏
Excellent experience
Excellent- optician explained everything in full detail. Very pleasant, knowledgeable guy. Felt very comfortable
16 de março de 2026
Resposta da R Woodfall Opticians
Thank you for your lovely feedback! We’re so pleased to hear that everything was explained clearly and that you felt comfortable throughout your visit. We’ll be sure to pass your kind words on to the optician—it means a lot to the team 😊
Appointment was on time.All staff…
Appointment was on time.All staff friendly and optician was professional.
16 de março de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback! We’re really pleased to hear your appointment ran on time and that you found our team friendly and the optician professional. We truly appreciate you taking the time to share this and hope to see you again soon 😊
On time & very polite.
16 de março de 2026
Resposta da R Woodfall Opticians
That's excellent to hear, thank you for the feedback...
Just popped into the West Norwood…
Just popped into the West Norwood branch and Alex very kindly refitted the glasses I brought last year. I used to go to other high street opticians but the care and advice I get at this branch is second to none. They convinced me 2 years ago to wear trifocals and it has been life changing for me and gave me more confidence.
21 de março de 2026
Avaliação não solicitada
Resposta da R Woodfall Opticians
Thank you so much for sharing your experience! We’re delighted to hear that Alex was able to help with your glasses and that you’ve consistently received such great care and advice at our West Norwood branch.
It’s especially wonderful to know that your move to varifocals has been life changing and has given you more confidence—that’s exactly the kind of difference we strive to make. We really appreciate your kind words and your continued trust in us 😊
Resposta da R Woodfall Opticians
Thank you for your lovely feedback! We’re really pleased to hear you found our staff helpful, our communication clear, and the optician great. We truly appreciate you taking the time to share this and hope to welcome you back again soon 😊
Amazing opticians highly recommend
I had been looking for somewhere with a good old fashioned service to take my elderly Mum.
They have been absolutely amazing so patient and professional the eye test wasn't rushed and was done with the up most care. The service from everyone that works there was exemplary I can't recommend them enough. Mum was so happy with the glasses and the service provided we will be returning here from now on.
10 de março de 2026
Resposta da R Woodfall Opticians
Thank you so much for your wonderful feedback. We’re truly delighted to hear that both you and your Mum had such a positive experience with us.
Providing patient, attentive care—especially when it comes to taking the time to ensure everything is just right—is really important to us, so it’s lovely to know that came across during her visit. We’re also so pleased that she’s happy with her glasses.
Your recommendation means a great deal, and we look forward to welcoming you both again in the future 😊
Highly professional
Highly professional, knowledgeable and helpful. Definitely customer orientated. Thank you!
21 de março de 2026
Resposta da R Woodfall Opticians
Thank you so much for your kind words! We’re delighted to hear you found our team professional, knowledgeable, and helpful. Putting our customers first is always our priority, so your feedback really means a lot to us. We hope to see you again soon 😊
Optician
Me and my 3 daughters went there for check up
We received the best service
Friendly workers
Best optician
Thank you
🙏🙏🙏
18 de março de 2026
Resposta da R Woodfall Opticians
Thank you so much for your lovely feedback! We’re delighted to hear that you and your daughters all received such great service and felt welcomed by our team. It means a lot to us that you consider us the best—thank you for your support, and we look forward to seeing you all again soon 😊
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