Aman the optician was very polite and attentive, but also easy-going and never over the top. The whole experience felt really friendly while still being extremely professional. While I was going t... Ver mais
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Veja o que dizem as avaliações
Helpful, friendly staff. Wide range of fashionable glasses frames, and quick appointments. Good follow up service for any issues with fitting. Have returned for many years due to the excellent serv... Ver mais
Fantastic service from start tò end. I went in for new glasses, received a comprensive and very professional consultation. I was fitted with new glasses and was told It would take 10 working days tò... Ver mais
Two check-ups - one for contact lens, one for general eye health and vision quality. Both undertaken thoroughly and professionally. Details of tests explained; my questions answered fully.
A empresa respondeu
Detalhes da empresa
- Clínica Oftalmológica
- Audiologista
- Fornecedor de Lentes de Contato
- Serviço de Atendimento de Emergência
- Distribuidora de óculos
- Loja de óculos de sol
Sobre R Woodfall Opticians
Escrito pela empresa
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Informações de contato
Reino Unido
- rwoodfall.co.uk
4,9
Excelente
1 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very quick and efficient eye test
Very quick and efficient eye test. Good range of frames to choose from.
7 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your feedback. We’re pleased to hear you found your eye test quick and efficient, and that you were happy with the range of frames available.
We really appreciate you taking the time to share your experience and look forward to seeing you again.
Very professional and friendly service…
Very professional and friendly service as usual from all team members.
Their attention to detail with my eye care is first class and make me feel like I am their only client.
I always know I am in good hands with all the team
Thank you
1 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback.
We’re really pleased to hear you consistently receive professional and friendly service from the whole team.
It’s especially good to know you feel well cared for and that the attention to detail in your eye care gives you confidence and reassurance. Making every patient feel valued and well looked after is very important to us.
We really appreciate your continued trust and look forward to seeing you again.
Resposta da R Woodfall Opticians
Thanks for the 5 ⭐⭐⭐⭐⭐
Always very good service with care…
Always very good service with care given to ensure the eyesight test is thorough.
1 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We’re pleased to hear you consistently receive very good service and that your eye tests are carried out thoroughly with care.
We really appreciate you taking the time to share your experience and look forward to seeing you again in the future.
A good friendly examination and advise
18 de março de 2026
Resposta da R Woodfall Opticians
Thanks for the 5 ⭐⭐⭐⭐⭐
Resposta da R Woodfall Opticians
Thanks for the feedback and your kind comments
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We’re really pleased to hear the team are consistently helpful, professional, and pleasant.
We truly appreciate your continued support and look forward to seeing you again soon.
Highest quality in profesionalusm
Highest quality in profesionalusm, advice and products. Customer's interest most at heart. Have been a customer for more than 25 years!
10 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback and for your incredible loyalty over more than 25 years.
We’re delighted to hear you value the professionalism, advice, and quality of products, and that you feel your best interests are always at the heart of what we do. Long-standing trust like yours means a great deal to the whole team.
We really appreciate your continued support and look forward to seeing you again.
Good treatment friendly staff
1 de abril de 2026
Resposta da R Woodfall Opticians
Thank you so much for the 5 ⭐⭐⭐⭐⭐
Everyone is always friendly…
The receptionists are always friendly and kind. The optician was very thorough in his testing of my eyes and answered my queries sympathetically.
Thank you.
27 de março de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We’re really pleased to hear that you consistently find the team friendly and kind, and that your experience at reception was a positive one.
It’s great to know the optician carried out a thorough examination and took the time to answer your questions with care and understanding.
We really appreciate you taking the time to share your experience and look forward to seeing you again.
I friendly and helpful
I friendly and helpful. Got me a NHS appointment within 3 weeks the appointment came through before I even got home, professional and thorough
25 de março de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We’re really pleased to hear the team were friendly and helpful, and that everything was arranged quickly and efficiently for you.
It’s great to know your appointment came through so promptly and that you found the service professional and thorough throughout.
We really appreciate you taking the time to share your experience and look forward to seeing you again.
Resposta da R Woodfall Opticians
Thank you for your kind recommendation. We’re delighted to hear you found our team professional, efficient, and friendly. Your feedback is greatly appreciated and will be shared with the staff.
Resposta da R Woodfall Opticians
Thank you for your lovely feedback. We’re so pleased you found the service friendly and thorough, and we’ll be sure to share your kind words with the team.
The Optician was very informative and…
The Optician was very informative and reassuring on the eye examination.
8 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We’re delighted to hear the optician was informative and reassuring during your eye examination. We really appreciate you taking the time to share your experience.
Impressive Service
I received a very thorough examination and as a result was reffered to Moorfields for further investigation
Excellent service
24 de março de 2026
Resposta da R Woodfall Opticians
Thank you for your feedback. We’re really pleased to hear you found your examination thorough and the service excellent. We’re also glad our optician was able to ensure you were appropriately referred to Moorfields for further investigation. Your eye health is always our top priority, and we appreciate you taking the time to share your experience.
Was seen on time staff very pleasant…
Was seen on time staff very pleasant and friendly 👍👍
8 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your lovely feedback. We’re pleased to hear you were seen on time and that you found the team pleasant and friendly. We really appreciate you taking the time to share your experience 👍
Great service and care as always!
2 de abril de 2026
Resposta da R Woodfall Opticians
Thank you for your kind words. We’re delighted to hear you received great service and care, as always. Your continued support is very much appreciated and we look forward to seeing you again.
Exceptional service at R Woodfall Opticians in Sydenham—Alex went above and beyond to repair my glasses and adjust another pair, all free of charge. Truly outstanding experience.
I visited R Woodfall Opticians in Sydenham today and had such a truly positive experience that I felt compelled to share it.
I wear my glasses full-time and usually keep two pairs, as I switch between them during the day. Unfortunately, I recently fell asleep wearing one pair and woke up to find them badly bent out of shape—unusable, slipping off my face, and beyond repair.
I stopped by R Woodfall Opticians with low expectations, since my glasses weren’t even bought in the UK. I was helped by Alex, who greeted me with a warm smile and genuine care. Without hesitation, he carefully repaired the damaged pair, taking his time to do it properly. To my surprise, he also adjusted the pair I was currently wearing—despite not having asked.
What stood out most was not only the technical skill but also the kindness and professionalism displayed throughout. There was no charge for any of this — just genuine, thoughtful service.
It’s rare to find places where people genuinely take pride in caring for their customers, regardless of whether a sale is involved. This was one of those moments that restores your faith in customer service.
Thank you, Alex.
Eduardo
2 de abril de 2026
Avaliação não solicitada
Resposta da R Woodfall Opticians
Thank you so much, Eduardo, for taking the time to share such a thoughtful and detailed review.
We’re absolutely delighted to hear about your experience at our Sydenham practice. Alex will be especially pleased to know how much his care, attention to detail, and willingness to go the extra mile meant to you. We truly believe that great service isn’t just about transactions—it’s about looking after people, and it’s wonderful to see that reflected in your visit.
Your kind words really do mean a lot to the whole team, and we’re so pleased we could help get both pairs of your glasses comfortable and wearable again.
Thank you again for your recommendation—we look forward to welcoming you back whenever you need us.
Warm regards,
The R Woodfall Team
5 star opticians
Always have my eyes tested here as the staff put you at ease and are so helpful and explain about everything you need to know. Lots of glasses to choose from and the quality is excellent these won’t fall apart like other cheaper shops out there!
14 de março de 2026
Resposta da R Woodfall Opticians
Thank you so much for your kind feedback!
We’re really pleased to hear that you feel at ease during your visits and that the team takes the time to explain everything clearly—that’s exactly the experience we aim to provide for every patient.
It’s also great to know you’re happy with the quality and range of our frames. We believe your eyewear should not only look great but also stand the test of time, so your comments mean a lot to us.
We truly appreciate your continued support and look forward to seeing you again soon!
Welcoming & friendly staff
Welcoming & friendly staff. Seen straight away. Optician took time and care ready to explain if necessary...
14 de março de 2026
Resposta da R Woodfall Opticians
Thank you for your lovely feedback!
We’re so pleased to hear that you felt welcomed and looked after from the moment you arrived. It’s great to know the team ensured you were seen promptly and that the optician took the time to provide a thorough, caring service while making everything easy to understand.
We really appreciate you taking the time to share your experience and look forward to seeing you again soon!
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