My glasses had been broken for about 8 months as I’d broken the temple/screw. Everyday I’d walk past R.Woodfall wondering if they’d help and Samar and the team exceeded my expectations. Within a few s... Ver mais
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Veja o que dizem as avaliações
The team at Woodfalls are all very friendly, helpful and knowledgeable - this goes for all branches and we have been to Sydenham, Crystal Palace and Purley. It's useful to be able to get appointments... Ver mais
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On arrival, I was warmly welcome by the receptionist with a smile. Within 5minutes, I was called in by a friendly and knowledgeable optician. She very thorough with her examination of my eyes and cle... Ver mais
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I have used Woodfall Opticians and their previous businesses over many years. The service of all staff is exemplary. From reception, consultation through to prescription, information and advice is... Ver mais
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Detalhes da empresa
- Clínica Oftalmológica
- Audiologista
- Fornecedor de Lentes de Contato
- Serviço de Atendimento de Emergência
- Distribuidora de óculos
- Loja de óculos de sol
Sobre R Woodfall Opticians
Escrito pela empresa
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Informações de contato
Reino Unido
- rwoodfall.co.uk
4,9
Excelente
2 mil avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Kind ,professional staff,& ability to…
Kind ,professional staff,& ability to remember the customers.
18 de julho de 2026
Resposta da R Woodfall Opticians
Thank you for your lovely feedback! We're delighted to hear that you found our team kind and professional. Building great relationships with our customers is very important to us, and we're pleased that you feel recognised and remembered when you visit us. We really appreciate your support and look forward to welcoming you again soon.
Wonderful personal service and really…
Wonderful personal service and really knowledgable and helpful
I will return
17 de julho de 2026
Resposta da R Woodfall Opticians
Thank you for your wonderful review! We're delighted to hear that you received such personal service and found our team knowledgeable and helpful. We really appreciate your kind words and look forward to welcoming you back again soon.
I was unhappy with the end result of my…
I was unhappy with the end result of my prescription glasses. I bought 2 pairs of varifocals and they both ended up wrong. Woodfall had to redo the whole thing, from the eye tests, checking behind the eyes to pinpointing the varied settings. They saw where they went wrong and assured me it wouldn't happen again. I appreciated the fact they immediately took responsibility. They agreed to put things right and would DHL me the glasses in Africa, where I am now. It’s been 2 weeks now and I’ve just received confirmation the glasses are on the way to me….
Fingers crossed😊🤓
25 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for taking the time to share your experience. We're very sorry that your initial glasses didn't meet the standard you should have expected from us.
We appreciate your patience while we investigated the issue and are pleased we were able to identify the cause, start again, and put things right. Taking responsibility and ensuring our patients receive the best possible outcome is incredibly important to us.
We're delighted your new glasses are now on their way to you in Africa, and we really hope they arrive safely and provide the clear, comfortable vision you were expecting. We'll be keeping our fingers crossed too! 🤞😊
Thank you again for your understanding and for giving us the opportunity to make things right.
Lovely people
Lovely people. Really friendly and attentive. Very good optician who was happy to go back to basics to check the prescription as I wasn’t happy with the previous company and didn’t trust them completely. So very very happy and I recommend.
2 de julho de 2026
Resposta da R Woodfall Opticians
Thank you so much for your wonderful review and recommendation.
We're delighted to hear that our team made you feel welcome and that your optician took the time to go back to basics to ensure you felt confident in your prescription. We understand how important trust is when it comes to your eye care, so it's fantastic to know we were able to restore your confidence.
Your kind words mean a great deal to the whole team, and we look forward to looking after your eye care for many years to come.
The staff are all welcoming and polite…
The staff are all welcoming and polite regardless of their roles .
The ophthalmologist was extremely , charming and thorough and explained everything in detail. As my sight had barely changed I appreciated not being pushed to the expense of new frames …
This independent opticians attitude to customers and their service ensures an ongoing successful business of many years
22 de junho de 2026
Resposta da R Woodfall Opticians
Thank you so much for your thoughtful review and kind words.
We're delighted to hear that every member of our team made you feel welcome and that you found your eye examination thorough, informative, and unhurried. Providing honest advice is at the heart of what we do, so we're especially pleased that you appreciated not being encouraged to replace your frames when it wasn't necessary.
As an independent optician, building long-term relationships through trust, integrity, and excellent customer care is incredibly important to us. Your comments mean a great deal to the whole team, and we look forward to welcoming you back at your next visit.
Resposta da R Woodfall Opticians
Thank you for your lovely review.
We're delighted to hear that you found our team friendly and welcoming. We believe in providing honest, professional advice and helping our patients make the right choices for their needs, without any pressure or push selling.
Thank you for your support, and we look forward to seeing you again soon.
Optician was excellent
Optician was excellent, Dispensary and reception. However I am still waiting for my spectacle to arrive. This is now going to onto 3 weeks.
22 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for your lovely review!
We're so pleased to hear you found our team friendly and welcoming. We believe in providing honest, professional advice without any pressure, so it's great to know you appreciated our approach.
Thank you for your support, and we look forward to seeing you again soon.
Resposta da R Woodfall Opticians
Thank you for your wonderful review!
We're delighted to hear you've once again received the excellent service you expect from us. Your kind comments about our knowledgeable and personable team are greatly appreciated and will be shared with everyone.
We look forward to welcoming you back for your next visit!
Resposta da R Woodfall Opticians
Thank you for your kind review!
We're so pleased to hear you found our team helpful and polite. Providing a friendly and professional service is something we pride ourselves on, so your feedback means a great deal to us.
We look forward to welcoming you again soon.
Professional, efficient staff
All staff are professional, welcoming and efficient. The eye test was thorough with a full explanation of the process. Give them a visit, you will not be disappointed.
5 de maio de 2026
Resposta da R Woodfall Opticians
Thank you for your excellent review and recommendation.
We're delighted to hear that you found our team professional, welcoming, and efficient. We pride ourselves on providing thorough eye care and taking the time to explain each step of the process, so it's wonderful to know this was appreciated.
Your kind words and encouragement mean a great deal to the whole team. Thank you for choosing us, and we look forward to welcoming you again in the future.
An exceptional level of service
Woodfalls Sydenham has been my opticians for about 50 years! So that shows that I always find them reliable. High level of professionalism always, courteous, friendly,patient and helpful and thoroughly up to date.
26 de junho de 2026
Resposta da R Woodfall Opticians
Thank you so much for your wonderful review and for your incredible loyalty over the past 50 years.
It means a great deal to the whole team to know that we have been trusted with your eye care for so many years. We are truly grateful for your continued support and for your kind words about our professionalism, friendliness, and commitment to providing the best possible service.
As an independent optician, building long-standing relationships with our patients is something we value enormously, and we are proud to have looked after generations of families in our community.
Thank you again for being part of the Woodfalls family. We look forward to continuing to care for your eyes for many more years to come.
Everyone in the practice was so kind &…
Everyone in the practice was so kind & helpful. Had hearing & sight appointments. One couldn’t ask for better care.
Both practitioners were very thorough giving very good explanations,The dispensing optician was exceptionally helpful re my choosing frames
as I was very uncertain about it!!!
26 de junho de 2026
Resposta da R Woodfall Opticians
Thank you so much for your wonderful review.
We're delighted to hear that you received such kind and helpful care from everyone in the practice during both your hearing and sight appointments. Providing a thorough, reassuring experience with clear explanations is incredibly important to us, so we're pleased this came across.
We're especially glad our dispensing optician was able to support you with choosing your frames. Selecting the right glasses should be an enjoyable experience, and our team is always happy to take the time to help you find a style that feels right for you.
Thank you again for your kind words and for choosing Woodfalls. We look forward to welcoming you back in the future.
Polite, friendly and professional
Polite, friendly and professional.
Thank you.
Annamaria Faratro
13 de junho de 2026
Resposta da R Woodfall Opticians
Thank you, Annamaria, for your kind review.
We're so pleased to hear that you found our team polite, friendly, and professional. Providing a warm welcome alongside expert care is something we pride ourselves on, and your feedback is very much appreciated.
Thank you for taking the time to share your experience, and we look forward to welcoming you again in the future.
The optician was very welcoming and…
The optician was very welcoming and professional and explained things as she went along with the examination.
26 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for your lovely review.
We're delighted to hear that you felt welcomed and well looked after during your eye examination. Taking the time to explain each stage of the process and ensuring our patients feel comfortable and informed is a key part of the care we provide.
We'll be sure to share your kind comments with the team, and we look forward to welcoming you again in the future.
Resposta da R Woodfall Opticians
Thank you for your kind review.
We're so pleased to hear that you found our team friendly, welcoming, and helpful. Creating a relaxed and positive experience for every patient is something we take great pride in.
Your feedback is very much appreciated, and we look forward to welcoming you back again soon.
Friendly and professional staff.
12 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for your kind review.
We're delighted to hear that you found our team friendly, welcoming, and helpful. Creating a comfortable and positive experience for every patient is something we care deeply about.
Your feedback is greatly appreciated, and we look forward to welcoming you back again soon.
Prompt and efficient service.
Prompt and efficient service.
Very informative and helpful staff.
22 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for your kind review.
We're pleased to hear that you received prompt and efficient service and that our team were informative and helpful throughout your visit. We believe in taking the time to provide clear advice and make sure our patients feel confident in their eye care.
Your feedback means a great deal to us, and we look forward to welcoming you again soon.
Resposta da R Woodfall Opticians
Thank you for your lovely feedback! We're so pleased to hear you were seen promptly and found our team friendly and helpful. We really appreciate your kind words and look forward to welcoming you back again soon.
Everything excellent…
Useful reminder that appointment was due.
Prompt appointment.
Excellent assessment and customer friendly service.
Clear unpressured options.
1 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for your wonderful review! We're delighted to hear that every aspect of your visit was excellent, from our appointment reminders and prompt service to your thorough assessment. It's especially pleasing to know you felt supported with clear, unpressured advice when discussing your options. We really appreciate your kind feedback and look forward to welcoming you again soon.
All the staff were brilliant
All the staff were brilliant, I felt looked after and listened to. At no point was I rushed, and the eye checkup was thorough.
27 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for your wonderful review! We're delighted to hear that you felt so well looked after and listened to throughout your visit. Taking the time to provide a thorough eye examination and ensuring our patients never feel rushed is something we pride ourselves on. We really appreciate your kind words and look forward to seeing you again soon.
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