Ryobitools.com Avaliações 

Our first Ryobi weed wacker broke in 2 areas. People at Home Depot said they would replace it if it was under warranty, which it was. But they didn’t. So we bought a new one. We used it 1 time and the wire didn’t last 15 minutes before it broke. So I went to reload it. You had to push the wire thru 1 hole and it was suppose to go thru the other hole opposite it. Good luck!!! There is no guide on the inside to be able to get the wire out the other hole. I tried for 15 minutes to get it to go thru the opposite hole. Never went thru. It just floated somewhere in the middle of the head. So I called customer service and they said to go to Home Depot to have someone there put it in. Are you kidding. Whoever invented this 2 hole thing needs to have their head examined. You can’t even use thing because you can’t get the wire out the other hole. It just bounces around on the inside of the head. I am so frustrated. It’s the stupidest thing I ever saw. They need to take it off the market. It’s like threading a sewing needle with a piece of yarn. Don’t buy one you have to push wire thru 2 holes. It doesn’t work.

Bought Ryobi smaller 2 drills kit with 1.5 batteries etc. Didn't use them for at least 5 months. When I was ready both batteries DEAD would not charge.
Called customer service, they would not help, told me to go to the library. If I didn't have a computer. Instead of just sending me info, to send back.
Almost 1 month, recieved confirmation they have the batteries. Then nothing from March 9th til I called on April 20th. They said they don't make 1.5 batteries anymore, but they would send out 2.0 batteries. Should recieve by April 27th. So today April 29th, called again. Oh sorry the order got hung up somewhere. But we will send them to you in 14days. Email would be a nice, of any kind. Considering at thee beginning of all this, they wanted me to go use a computer at thee library. But they are NOT able! Such horrible customer service, tells you what you want to hear. And then nothing!

content de mon achat .livraison très rapide

Customer service is a joke. They tried to send me to one service do that is closed permanently and then another that is 1 1/2 hours from me... one way! Then they were to send me a shipping label which probably took a week. In the meantime, I asked them to escalate this issue and send me a new product, which they said they would.... but I have not gotten any tracking information or received anything.

Bottom line, they truly do not have a customer service area that can do anything other than write prescripted emails.

When Ryobi products work, they are vet good. When they don't. The consumer is totally out of luck.

Envoi en délai correct et conforme.
Les batteries sont trop dures à extraire.
Outillage silencieux et léger.
A voir dans la durée.

Very poor repair service and communication. I sent my Ryobi 18V mower (OLM1833B) in for repair and it has been returned still not working properly. The mower has almost no power, struggles even on very short grass, and the blades nearly stop. Despite having a very small lawn (approx. 5m x 10m), it drained two 4Ah and one 5Ah fully charged batteries in under 20 minutes.

When I contacted customer support, the only resolution offered was to send the mower back to the repair centre again and include my battery this time.

The repair process so far has been slow and frustrating, with no updates unless I chased for information. I was also given no clear explanation of what was repaired or which parts were used.
Overall, this has been an extremely disappointing experience. Long turnaround times, poor communication, and the mower returned in an unacceptable condition. This level of service and repair quality is not acceptable.

Non rapport qualité-prix, livraison assez rapide, moins de 10 jours

Très bon site avec beaucoup de promo c'est top

Très bons produits, batteries one+ compatibles bricolage et jardinage. Site très clair et offres promotionnelles bien mises en avant. Livraison rapide

un peu trop de pub ryobi ;sinon rien a dire; delaits de livraison courts;par contre, colis non cache

I bought a lawn mover it works excellent
I love it and told my friend go buy you too

Bon rapport qualité prix ; bon suivi livraison

Les produits rioby sont faciles d'utilisation.miniable . Je recommande ❤️

Très bon matériel avec ses jolies couleurs , livraison rapide.

Beaucoup d'outils, c'est bien, mais navigation à améliorer pour les trouver ou pour trouver les accessoires compatibles depuis la page d'un outil.

YOU NEED TWO MORE BATTERIES WITH YOUR UNIT. IT ONLY COMES WITH TWO, USING TWO BATTERIES 10 MINUTES OF USE ONLY! THE BOX DID NOT INDICATE PURCHASE TWO MORE BATTERIES YOU WILL NOT GET A CRISP CLEAN LINE GRASS WILL STILL STICK UP. LEVER DOWN TO ONE STILL MUST GO OVER THE AREA. LIGHT WEIGHT IS OK BUT YOU NEED A GOOD MOWER FOR PROFESSIONAL GRASS CUTTING AND THIS IS NOT IT.

I called 3x with the response being a tech will call you back.....never happened. Finally when I got a tech he talked to me like I was 3 years old. Bought it 2023 but he told me the batteries were installed in 2021...horrible customer service offerd no place where I could get service for my mower

J'aime bien les produits Ryobi mais ce petit aspirateur à main me déçoit : il aspire, oui, mais en faisant beaucoup trop de bruit !

j ai acheté 1 tondeuse sur batterie en juin 2025, je l ai ressortie ce we, je précise qu elle est rangée dans mon garage et qu il n y a pas d humidité.
le caoutchouc de la poignée c est ouvert.
j appelle le magasin, j envoie 1 photo au responsable qui contacte le commercial de Ryobi. la réponse a laissé pantois le vendeur et moi aussi!!!! pour le commercial ça été coupé avec 1 cutter!!!!!! donc aucune prise en charge! quel abruti.
c est le magasin qui va me réparer ma poignée.
conclusion: service après vente ryobi c est de ma m.... à fuir!!!! pour ma part ce sera le dernier outil ryobi que j achèterai !!!