Het merk verkoopt producten die er mooi uitzien, maar van verbazingwekkend lage kwaliteit zijn. Ik kocht een jas van €300 waarbij er meerder knopen al afbraken binnen een maand. Ook zaten er al scheur... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Go I've been a loyal customer for a while now, and every new launch brings me back. I genuinely look forward to what Samsøe Samsøe put out next. What keeps me coming back is the combination of clea... Ver mais
A empresa respondeu
Super kundeservice! Jeg henvendte mig til kundeservice med et par jeans, hvor en nitte ved en af lommerne var faldet af. De tilbød at betale for skrædder til at reparere dem, hvilket jeg glad takked... Ver mais
A empresa respondeu
I have purchased a cardigan in store. It looked lovely and seemed high quality. After wearing it less than 5 times it has started pilling as cheap polyester (even though it's mostly wool and alpaca)... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
An international fashion brand rooted in Scandinavian simplicity. At Samsøe Samsøe you’ll find a wide selection of both women’s fashion and men’s fashion, online and in stores. Collections transcend trends, drawing on Denmark’s renowned design tradition to result in minimalist, affordable and accessible fashion clothes with a clear Nordic look. Our online fashion store collection includes all you’ll need for the everyday and special occasions, from workwear and elevated everyday styles to shoes and accessories. We aim to give you the best in variety and quality in men’s style and women’s fashion online.
Informações de contato
3,3
Bom
228 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Samsoe Samsoe hat die Ware an mich mit…
Samsoe Samsoe hat die Ware an mich mit DHL gesendet, auf dem Retourenlabel stand der (billige) Versender GLS. Ich habe die Ware sorgfältig verpackt. Mit GLS habe ich bisher noch keine Erfahrung gemacht. Die Versandtasche kam mit nassem Inhalt an!!!! Samsoe Samsoe hat das Ganze dokumentiert und mich gefragt, ob die Ware wieder an meine Adresse gehen soll. Ich war entsetzt! Einen Transportschaden wurde erst bei GLS angzeigt, nachdem ich darum bat, aber GLS lehnte den Schaden ab und lieferte als Beweis ein nichtssagendes Foto der Versandtasche. Der Transportweg ist lang, was sagt ein Foto aus? So eine Versandtasche muss nicht sichtbar äußerlich beschädigt sein, damit Wasser eindringen kann. Da genügt ein klitzekleines Loch. Aber es sieht wohl so aus, als ob ich auf dem Schaden sitzenbleiben werde.
Werde künftig Paketinhalte vor dem Versenden ablichten und das Verschließen des Paketes auf Video aufzeichnen. So etwas ist mir in 20 Jahren Onlineshopping noch nie untergekommen! Ich habe Samsoe Samsoe um ein Foto der ausgepackten Ware und dem genauen Schaden gebeten und um die genaue Beschreibung des Geruchs der Flüssigkeit. Mal schauen wie es weitergeht. Ich möchte die Ware nicht zurück, auch wenn ich sie offenbar bezahlen muss obwohl ich mich korrekt verhalten habe. Viel Lehrgeld!
18 de agosto de 2023
Avaliação não solicitada
I ordered an item which I paid €20 to…
I ordered an item which I paid €20 to have delivered to my address. When it hadn’t arrived 12 days later-I contacted them by eMail. They forwarded a copy of the GLS Tracking Screen showing it delivered. I reverted saying I hadn’t received it and they suggested I check with my neighbours.
I checked with all 11 fellow neighbours -no result.
Next afternoon, I found it dropped off at my neighbour’s door -lying in the rain, with an inadequate address on it.
I eMailed Samson & Samson Customer Care again, attaching a copy of the ‘wrong’ address and a copy of the Invoice inside the package with my correct address asking them who was responsible?
They responded to the effect ‘nothing to do with them’……
I am so angry, disappointed and can hardly believe how debonair and indifferent they are….
NEVER again will I support such a shoddy Operation-SHAME on their supposed ‘Customer Care Team’ who don’t care at all.
2 de agosto de 2023
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Hanora
Thank you for taking your time to give us your feedback.
We sincerely apologize for the inconvenience you experienced with your recent order and for the miscommunication with our team, as we also expressed in our email correspondence with you. We understand how frustrating it must have been for your order not to arrive as expected.
After thoroughly reviewing your case, it is evident that there was an issue with the delivery of your order, for which we are genuinely sorry. While we make every effort to ensure the smooth delivery of each order, there are times when unforeseen issues can arise due to the high volume of shipments that we and our carriers handle daily. Despite these challenges, we take full responsibility for rectifying any mistakes that may occur.
We want to assure you that our team is fully committed to resolving such situations and assisting our valued and loyal customers. We are therefore glad that we were able to find a resolution on the issue in the meantime, which were also expressed in your last email to us.
If there is anything else we can do to assist you, please don't hesitate to reach out to us directly via email. We hope to have the opportunity to see you again at Samsøe Samsøe and provide you with a better delivery experience.
Wishing you a wonderful day,
Josefine
Customer Care Team
Samsøe Samsøe
Samsø får man god service hos og…
Samsø får man god service hos og varerne er i topkvalitet🤗
12 de julho de 2023
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Kære Merete
Tusind tak for din fine anmeldelse🌞
Vi er glade for at høre at du har nydt at handle hos os og vi glæder os til at se dig igen hos Samsøe Samsøe.
Med ønske om en fantastisk dag.
Josefine
Customer Care Team, Samsøe Samsøe
kanon service
Jeg har haft fornøjelsen at være kunde i Samsøe Samsøe’s butikker i en længere periode, og det er en stor fornøjelse at opleve den altid gode service! Det er rart, at de prioriterer os som kunder. Tak for det!
29 de junho de 2023
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Kære Tom
Tusind tak for din fine anmeldelse. Det glæder os meget at høre at du nyder at handle hos os og vi glæder os til at se dig igen hos Samsøe Samsøe.
Tak fordi du ville dele din oplevelse med os her på Trustpilot og ha' en skøn dag 🌞
Josefine
Customer Care Team, Samsøe Samsøe
Virkelig god service hos Samsøe
Virkelig god service hos Samsøe. Er meget tilfreds med mit køb! Er positivt overrasket over kvaliteten af tøjet. Alt i alt virkelig tilfreds.
28 de junho de 2023
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Kære Simone
Tusind tak for din fine anmeldelse. Det glæder os meget at du har nydt din oplevelse ved at handle hos os og vi glæder os til at se dig igen hos Samsøe Samsøe.
Tak fordi du ville dele din oplevelse med os her på Trustpilot og ha' en skøn dag 🌞
Josefine
Customer Care Team, Samsøe Samsøe
I had some issues with a delivery of my…
I had some issues with a delivery of my order but the customer service team was extremely helpful and sorted everything out with the carrier. They’ve always been so helpful when I’ve had questions regarding my orders. Excellent products and excellent service!
1 de junho de 2023
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Cecilie
Thank you so much for taking the time to give us your feedback - this really means a lot to us! We are always happy to help and look forward to see you again at Samsøe Samsøe.
Wishing you a wonderful day 🌸
Josefine
Customer Care Team, Samsøe Samsøe
Resposta de SAMSØE SAMSØE
Dear Claudia
Thank you very much for your kind review - we truly appreciate it and we are always happy to help.
We look forward to see you again at Samsøe Samsøe and wish you a lovely day.
Josefine
Customer Care Team, Samsøe Samsøe
Samsøe Samsøe net
Jeg købte, på min blå mandag en Samsøe Samsøe net. Og den er allerede i stykker. Han give 300 danske kr for den men det er den slet ikke være. Det er jeg godt nok træt af. For 300kr til en Samsøe Samsøe net, så skal det også kunne holde til noget.
8 de maio de 2023
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Kære Oliver
Tak for din anmeldelse og stort tillykke med din konfirmation.
Vi er kede af at høre at du har haft problemer med dit nye net og vi er helt enige i, at det ikke er meningen at det skal gå i stykker så hurtigt.
Du må derfor gerne kontakte os direkte på customercare@samsoe.com, så vi kan kigge nærmere på din reklamation og finde en god løsning til dig.
Vi beklager ulejligheden og ser frem til at høre fra dig.
Josefine
Customer Care Team, Samsøe Samsøe
Customer service sadly lacking.
As per other customers' experiences below, S&S sent out a parcel to the wrong address. I am at 196 and it went to 19. They asked me to go to the "neighbour" to see if my parcel was there - but it was a mile away - hardly a neighbour! And it was a commercial office and never open. I visited no 19 twice to no avail. I called the organisation that had space there but they said they don't have the parcel. I was in touch with S & S customer care several times to update them but they said they would give me a refund after a Parcelforce investigation. They then asked me to sign a disclaimer to say I hadn't got the item - which I thought was really rude given this was not my fault. I felt that the whole customer service experience was lacking unfortunately - with the onus on me to find the parcel.
Update: I now have my refund.
25 de maio de 2023
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Liz
Thank you for taking the time to share your feedback. We first and foremost apologize for any inconvenience you have experienced regarding the delivery of your order and we understand the frustration caused by the misdelivery.
Upon reviewing your case, we can confidently say that a reply was sent to you by email the next day after we were contacted by you(Thursday), where our Customer Care team was actively assisting you on trying to locate your order. Furthermore, we made sure to send you updates during the week, including information on how to proceed with the situation to find the best possible solution for you.
Our standard procedure requires us to follow up with the courier service and conduct a thorough investigation which can be up to 10 days. This is to ensure that we give the courier service a chance to locate your parcel and hopefully to redeliver it, before we proceed to mark the parcel as lost. For the courier service to do so, a Solemn Declaration signature is required, which was carefully explained in our previous email to you.
However, recognizing the circumstances and the impact on your experience, we decided to expedite the process and issue a refund to you, before the completion of the investigation, as we informed you by email yesterday. This is not our usual practice, but we wanted to ensure that you received the best possible service in light of the situation.
Which was also informed in our email correspondence, a standard investigation period with the carrier in UK is normally 10 business days; however, we find it reasonable that we were able to reach a resolution and issuing a refund within 5 business days from the day you initially contacted our Customer Care team.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us directly. We hope that you will continue to enjoy our brand and hoping to see you again for a better experience.
Wishing you a lovely day,
Josefine
Customer Care Team, Samsøe Samsøe
Dejligt med personale der er…
Dejligt med personale der er behjælpelige. Fik i dag hjælp af en sød ung pige i jeres butik i Frederiksberg Centeret, med at finde mig nye bukser. Hun løb flere gange med et smil på læben, efter forskellige størrelse og modeller så jeg ikke selv skulle ud at prøverummet.
11 de maio de 2023
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Kære Ann
Tusind tak fordi du tog dig tid til at give os din fine anmeldelse.
Vi er glade for at høre, at du har nydt at handle hos os og at vores søde personale i butikken har assisteret med at finde det helt rigtige par bukser. Vi sørger selvfølgelig for at dele din feedback med personalet i butikken.
Tak fordi du deler din oplevelse og vi glæder os til at se dig igen hos Samsøe Samsøe.
Ha en dejlig dag,
Josefine
Customer Care Team, Samsøe Samsøe
Sikke en fantastisk oplevelse
Sikke en oplevelse
I dag 4/5 har jeg været forbi jeres butik på Frederiksberg
Sikke en god betjening og service.
Kristian var åben og imødekommende.
Han sagde hej så snart jeg kom ind og hjalp mig med at finde det rette produkt jeg fiskede efter.
Jeg var i tvivl om størrelsen til min kæreste, men han vælger så at tage tøjet på, så jeg kunne få lov til at vurdere størrelsen.
Hvis man kunne give 6 stjerner havde jeg gjort
Han skal have en klap på skuldrene for sådan en fint service.
Hilsen
Anahita
4 de maio de 2023
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Kære Anahita
Tusind tak fordi du tog dig tid til at give os din fantastiske anmeldelse🤩
Vi er virkelig glade for at høre, at du har nydt at handle i vores butik, og at personalet kunne assistere og hjælpe med at finde den helt rigtige vare. Vi har selvfølgelig sørget for at give din feedback videre til personalet i butikken.
Tak fordi du deler din oplevelse med os og vi glæder os til at se dig igen hos Samsøe Samsøe.
Ha en dejlig dag,
Josefine
Customer Care Team, Samsøe Samsøe
Very positive customer service…
Very positive customer service experience with Cecilie when a return/ refund was later than expected. Clear and friendly communication and follow up.
Quality and price of product i bought meets expectations. Happy with the overall experience i had with the brand and webshop of Samsoe Samsoe
23 de março de 2023
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Jeanine
Thank you so much for taking the time to give us your amazing review.
We are truly happy to hear that you are enjoying our products and shopping with us. We will make sure to pass your feedback to our customer care team member.
Thank you for sharing your experience and we look forward to see you again at samsoe.com.
Have a lovely day,
Josefine
Customer Care Team, Samsøe Samsøe
Great customer service
I had a very positive experience with Cecilie from customer care, after a short dispute about a stain on a delivered item and how it got there...
Thanks for being customer centric!
23 de março de 2023
Avaliação não solicitada
Great customer experience
Really positive experience where Samsoe Samsoe retroactively applied a 10% discount which I had been unable to apply to the purchase on the site...and they were super quick and nice about it!!!
17 de março de 2023
Avaliação não solicitada
I really want to love that brand… but
I really want to love that brand. I love their design and have been buying consistently and I have been a loyal customer.
I take really good care of every item I buy from that brand (I mean they are not cheap ! So you gentle wash, and care) but every time I have been disappointed.
My majan shirts seams starts to break and cause holes
My Milly shirt seams have loosen and the fabric end looks like an old rag now :(
And my last buy, the ANOUR wool sweater has a whole between the seam of the sleeve and the arm.
Overall the seams do not hold! That’s for me a prove of bad quality clothing and should not happen for such pricey items… :(
14 de março de 2023
Avaliação não solicitada
Great customer service at Samsoe&Samsoe!
Samsoe & Samsoe is one of our favorite brands and we love buying from the shops and also online. Kristoffer was also of great help when we needed to solve an issue with the shipping company. Thanks, Kristoffer! Looking forward to our new orders.
15 de fevereiro de 2023
Avaliação não solicitada
Very friendly customer care
Very friendly customer care. Lovely clothes.
It is always a pleasure to order. Even if there is a problem, this is solved immediately.
10 Stars :-)
23 de fevereiro de 2023
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Gabi
Thank you so much for taking the time to give us your wonderful review🤩
We are truly happy to hear that you are enjoying shopping with us, and that our customer care team is always ready to help with any concerns or issues.
Thank you for sharing you experience and we look forward to see you again at Samsøe Samsøe.
Have a lovely day,
Josefine
Customer Care Team, Samsøe Samsøe
Samsøe samsøe har nok dk dårligste…
Samsøe samsøe har nok dk dårligste hjemmeside og kundeservice. Sikke et cirkus. De lover at man kan bytte varen i lokal butik og evt få byttet varen til en anden str. ekspedienterne i butikker beklager sig over at deres kassesystem ikke virker og de har ret. Skulle have skjorten et nr mindre og den bestilte de i butikken, undrer mig så over at den aldrig kommer og går så i butikken. De taler med kundeservice og får at vide at ordrene er slettet i systemet, men at den snart er på vej. Da jeg så kommer hjem, bliver jeg ringet op af butikken at jeg skal komme tilbage og få pengene retur. Sikke et cirkus og døje. Prisen på samsøe’s varer er ellers helt i top og det er servicen så ikke. Handler der aldrig igen.
20 de fevereiro de 2023
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Kære Jacob
Tak for din anmeldelse.
Vi er kede af at høre at du har den opfattelse af vores webshop og kundeservice, da vi altid stræber efter netop det modsatte - at have en skøn webshop med et stort udvalg, hurtig levering og gode priser, som du selv nævner.
Ligeledes sidder vores Customer Care team klar til at kunne hjælpe hver dag med spørgsmål og problemstillinger, og som i dit tilfælde, hvor vi sørgede for at finde en løsning samme dag vi blev gjort opmærksomme på problemet, så vi kunne spare dig for en ekstra tur i butikken. Netop denne service er vi stolte af at kunne give, og er ofte hvad andre af vores tilfredse kunder fremhæver her på Trustpilot.
Det er helt korrekt at vi tilbyder den service til vores kunder, at man har mulighed for at returnere eller ombytte varer samt online ordrer i vores butikker. Ønsker man en ombytning til en anden størrelse der ikke er på lager i butikken, tilbyder vi ydermere at bestille den med levering hjem til dig - helt omkostningsfrit.
At der i dette tilfælde opstod en fejl i vores butiks system der desværre resulterede i problemer med din forsendelse, er utrolig beklageligt og vi er kede af at det skulle gå udover dit køb, som vi også gav udtryk for over telefonen og i butikken.
Vi kan sagtens forstå at det kan føles både ærgerligt og frustrerende at man alligevel ikke kan få den vare som man har glædet sig til, og det er heldigvis også sjældent at vi må skuffe vores kunder. Da vi ikke havde mulighed for at levere din vare, var den bedste løsning i dette tilfælde at sørge for at du fik dine penge refunderet med det samme, som vi blev enige om over telefonen i går. Vi hører da meget gerne fra dig, hvis du mener at vi kunne have løst det på en anden måde.
Du er også altid velkommen til at kontakte os igen, hvis du skulle have yderligere spørgsmål.
Med ønske om en dejlig dag,
Josefine
Customer Care Team, Samsøe Samsøe
Fantastic quality and customer service
First of all the quality of the products is excellent, so far I am delighted with every item I bought. Then their customer service is Service with a capital S!! My question on a minor price difference online and instore was settled immediately by Cecilie.
7 de fevereiro de 2023
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Karin
Thank you so much for the amazing 5-star review and kind words.
We are happy to hear that you are delighted with your items and the quality of these, which can be enjoyed for many many years from now! 🌍
We are always happy to help and look forward to see you again at Samsøe Samsøe.
Have a wonderful day,
Josefine
Customer Care Team, Samsøe Samsøe
Clothes that last almost a lifetime
Beautiful clothes which you can wear many years
31 de janeiro de 2023
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Dammy
Thank you for leaving such wonderful feedback!
We are so happy to hear that you like our designs as much as we do and we are proud to provide you with clothes that can be enjoyed for many many years from now!
We look forward to see you again at samsoe.com and wish you an amazing day 💙
Josefine
Customer Care Team, Samsøe Samsøe
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