I’m very impressed with Sarah Creal ! The product quality is excellent, but what really stood out to me was the exceptional customer care. This is the first time I’ve received a personal email asking... Ver mais
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Veja o que dizem as avaliações
The best of the best of the best. Incredible products, and wonderful customer service. You know, the kind you thought didn't exist any more. If you're in the UK, definitely shop direct fro... Ver mais
From start to finish it was such a good experience! I’d saw that Sarah Creal was in the UK from a Substack I follow (British beauty blogger)and she said how good the products were. So I had a lo... Ver mais
Just bought the Lip Grip Line Filler and Eyes Up in golden. Love all of it! The liner was a wonderful surprise. I’ve been searching for liner that glides on easily, doesn’t look crepe-y, stays beautif... Ver mais
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fantastic product and customer service
Excellent
Excellent, helpful, speedy customer service. They really get nerdy with you on shade selection. Marvelous!!
The products are great
The products are great. The customer service is fast and great. They are very generous as a company.
Excellent Customer Service
Customer Service representative (Mihaela, SCB) was very prompt in emailing me back and also it felt good to be communicating with a human and not a robot. The eyeliners are very soft and easy to apply.
Wonderful Care Team!
Sarah Creal customer service is top notch. I always find the responses prompt and warm in tone. I appreciate that they go above and beyond to offer solutions and product recommendations.
Customer service was amazing!!!
Intentionally Formulated Products
I really appreciate that Sarah Creal Beauty is a brand thoughtfully created for women over 40. You can tell the formulations are intentional and actually perform. I love that skincare is infused into the makeup—it elevates the products and, while they are a bit more expensive, the quality absolutely justifies the price.
I also want to highlight the customer service. Mihaela was fantastic—kind, responsive, and genuinely helpful with all of my concerns. That level of care makes such a difference and really reflects the brand’s values.
Expensive Mistakes
New to this line. The lip glosses that appear colored on the website actually when applied are clear. Some of the lipsticks have a terrible odor. I'm told that different batches have that problem. As the previous review mentioned there is no invoice in the box and no dedicated contact for returns.
What a disappointment
The founder of this company is listed as a “Successful leader, brand architect, business strategist and product developer” who helped a few companies land a beauty line, Victoria Beckham is one of them.
The Face Flex concealer - $58 for 0.34 fl.oz./10 ml, which is available in Sephora and online, was advertised on YouTube as well.
The high price for this concealer is unreasonable but more importantly the product didn’t work for me - it literally shredded the eye cream underneath. Same happened with 3 different eye creams I’ve used.
I’ve decided to return it but it is impossible!
The package comes with no invoice or return label. Their website doesn’t have a phone number listed, only an email address. I’ve sent several emails - no response! Tried to contact them via one of their social media accounts - no reply! Sarah Creal Beauty Customer Service is NONEXISTENT.
What a shame that a company with obviously good intentions doesn’t know how to do business! You just don’t take peoples money and leave them with a product you can’t use or return. $58 is a high enough price for a very small amount of product anyway.
Buy at your own risk!
I’ve already filed a dispute with my financial institution to help me return the product and get my money back.
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