I ordered a dress from Sauths from UK and it arrived in approx 10 days with some courier updates. I ordered a size up as was the only dress left and had it taken in by about an inch and a half, alt... Ver mais
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Veja o que dizem as avaliações
I’ve been shopping from Sauths for a number of years. I love all the pieces I’ve purchased. Great quality and excellent service. I’ve contacted Elena a number of times and always received quick respon... Ver mais
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Never heard back about return /exchange… dishonest. Love 2 of the items but size and color way off on dress. Can not get anyone by phone. Very sad customer service doesn’t care if I sm happy with purc... Ver mais
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I bought two pairs of Kim linen trousers last summer. Usually I am a 12 - the L size fits loose style and the M fits just right, but not close fit which is good. Recently I needed to repair my black l... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de moda feminina
- Loja de Roupas de Praia
- Loja de Roupas de Cama
- Loja de Roupas
- Loja de Artigos para Curling
- Loja de artigos para cama, mesa e banho
Escrito pela empresa
Sauths style is a mixture of elegant simplicity, comfortable living and timeless design that will outlive fleeting trends and suit almost every season. Inspired by travel and nature, Sauths combines natural aesthetics and earthy tones that reflects consistently throughout our collections. Product assortment consists of clothing, bedding, dining and other complementary pieces designed to make homes more beautiful everywhere. Designs are based on Sauths own voice as well as the unique inspirations found from various overseas trips. We create a series of natural and elegant styles which together result in timeless collections where natural materials and everyday comfort are in focus.
Informações de contato
3,7
Bom
90 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Great dress!
Great dress, exactly as shown in the video.
Size perfectly described.
Good quality : colour and shape intact after machine washing.
Recommended!
10 de julho de 2025
Avaliação não solicitada
Resposta de sauths.com
Thank you so much for your lovely review!
We're thrilled to hear that the dress met your expectations and held up well after washing. It's great to know the sizing and quality worked perfectly for you. We truly appreciate your recommendation and hope to see you again soon!
Warm regards,
Elena
Avoid if you live in the UK
Avoid if you live in the UK. I had to pay £41 customs duties on a £126 dress, on top of £11 shipping. The company says it’s because of a 10% discount applied to the dress and I should not have had to pay it - but the company is not covering the charge.
There is also no information at the time of ordering on the website about customs charges for the UK. This is misleading.
28 de maio de 2025
Avaliação não solicitada
Resposta de sauths.com
Thank you for taking the time to share your feedback. We're truly sorry to hear about the unexpected customs charges and the frustration it caused.
While customs and import duties are determined by UK authorities and are unfortunately outside of our control, we do understand how disappointing these unexpected costs can be. To help our international customers, we include information about potential customs duties in both our Returns & Shipping section and again right before checkout in the shopping cart. However, we understand that this may not have been clear enough in your experience, and we're actively working to improve the visibility of this information.
We truly appreciate your feedback and are taking it seriously as we work to enhance clarity and transparency on our website.
Warm regards,
Elena
All international customers beware
All international customers beware of excessive return fees. Be very careful. I bought the Sophia linen black size S. I am usually an M. The S was too large and so I returned it. This exercise cost me 95AUD. This is not a business that I will ever access again.
17 de abril de 2025
Avaliação não solicitada
Resposta de sauths.com
Thank you for your feedback. We’re very sorry to hear that your experience did not meet expectations.
To help customers make informed decisions, all our garments include detailed size charts based on actual item measurements. We always recommend checking these before purchasing, and our team is available at hello@sauths.com to answer any questions about sizing or fit — we’re always happy to help.
As noted in our return policy, the cost of an international return label is 35 EUR, and unfortunately, original shipping fees are non-refundable unless the return falls under specific exceptions outlined in our policy. This information is clearly stated and is also communicated to customers when they request a return label, to avoid any confusion.
We sincerely apologize that your experience with our return process left you feeling disappointed. That was never our intention. We understand how frustrating unexpected costs can be and we're truly sorry for any inconvenience this caused. Your feedback is important to us, and we will continue striving to improve both the clarity of our policies and the overall experience for our customers.
Warm regards,
Elena
Dress Elaine
Just received my dress that suits perfectly and is very nice.
One little point can be perfected: delivery cost and time but for the rest everything is OK
Thank you
31 de março de 2025
Avaliação não solicitada
Resposta de sauths.com
Dear Chantal,
Thank you so much for your kind review! We're delighted to hear that your dress fits perfectly and that you're happy with it.
We truly appreciate your feedback regarding delivery time and cost. We're always looking for ways to improve and will take your comments into consideration.
Thanks again for your support, and we hope to see you shop with us again soon!
Kind Regards,
Elena
I wish I could give no stars as I…
I wish I could give no stars as I didn’t even receive my order !
22 de janeiro de 2025
Avaliação não solicitada
Resposta de sauths.com
Dear Victoria,
We’re very sorry to hear about your disappointment. We take every order seriously and did everything we could to assist in locating your parcel. According to the tracking information, your package arrived at your local post office, and we also reached out to both our shipping partner and Royal Mail to confirm its status.
We kindly advised you to check with your post office, as they would be best placed to assist with retrieving your parcel. Unfortunately, since we have no control over local postal services, we are unable to collect the package on your behalf.
We truly value our customers and always strive to provide the best service possible. If you are still experiencing issues, we’d be happy to assist further—please feel free to contact us directly at hello@sauths.com.
Best regards,
Elena
light sky-blue linen scarf
Bought a nice light sky-blue linen scarf, perfect size, lovely soft linen. Will use it many years ahead, great quality.
9 de outubro de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Eva,
We appreciate you leaving us feedback about the scarf you purchased. ♥
Our team is very happy you are satisfied with your order, and I hope to see you again with us someday!
Warm wishes,
Laura
Beautiful products
Beautiful products. Bought one blouse in a peach colour, loved it so much I ordered the blue.
24 de setembro de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Patricia,
Thank you so much for leaving this lovely feedback for us!
We are happy to hear you find our products beautiful and even decided to order more colours :)
We are happy to have you as our repeat customer.
Kind regards ♥♥♥
Absolute favourites!
I have bought a pair of black linen trousers from Sauths, and they are an absolute delight to wear. The fit is great, and the quality of the linen is excellent.
This is sure to become a favourite in my wardrobe, both for relaxed use and for more formal dress occasions.
12 de setembro de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Ellen,
Thank you for sharing such a lovely review! ♥ We're delighted that Sauths black linen trousers have found a special place in your wardrobe. We love knowing they’re bringing you comfort and style. Enjoy wearing them! ♥
Regards,
Laura
I absolutely love my dress
I absolutely love my dress! The colour was exactly as shown and the fabric is really good quality.
12 de julho de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Paula,
We're so happy to hear that you love your dress :)
It's wonderful to know that the color was just as you hoped and that the fabric quality has impressed you.
Thank you for sharing your experience with us—it means a lot to us!
Enjoy every moment in your beautiful dress ♥
Warm wishes
August 29
August 29, 2024. Experience of ordering was great. I wish I’d know the dresses run big tho. Is there any way I can change my order to a medium??? I just ordered a few moments ago… Lynda Tingley
29 de agosto de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Lynda,
Thank you for your order and for your kind words about your shopping experience!
Since your order is already shipped, unfortunately we cannot stop the shipment. Please reach out to our customer service team at hello@sauths.com once you receive your package and if the dress will not fit, we will help you arrange an exchange.
In a meantime I would recommend checking our "Size guide", where you can see dress measurements and find your perfect size. You can find the "Size guide" button right below the sizing options.
Warm wishes! ♥
Comfortable dresses
I bought the blue Kyoto dress in medium which is my size and fitted quite large on me but looked ok for the style. Ordered the rose in small - same size as blue but ok. Then ordered the cream in xs fitted perfectly and looks great. I actually love these dresses so cool & comfortable in hot weather and wash well. Have tried to tumble dry the larger ones but makes absolutely no difference making me question 100%linen?
25 de agosto de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Maggie,
Thank you for taking the time to share your experience with us ♥ We're glad to hear that you love the Kyoto dress style and find it comfortable in hot weather.
Regarding the sizing variations, we appreciate your feedback. As for the fabric, we assure you that our dresses are made from 100% linen. Linen can sometimes react differently to washing and drying, but it typically retains its natural texture and breathability, even after tumble drying.
If you have any more concerns or need further assistance, please don't hesitate to reach out at hello@sauths.com
We're here to help!
Best wishes!
Amazing linen shirts
Amazing linen shirts. Great quality, perfect design and I absolutely love wearing them! Highly recommend!
24 de agosto de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Evelina,
Thank you so much for leaving us a review and recommendation ♥
I hope your linen shirts bring you joy every time you wear them.
Best regards!
quality goods
21 de agosto de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Tammy,
We appreciate you shared your feedback with us about your received goods ♥
Warm wishes!
Great fit and colour
21 de agosto de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Katrien,
Thank you for your review about our product ♥
Best wishes!
Beautiful dress
Beautiful dress, very well made. Very comfortable.
31 de julho de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear irena,
Thank you for leaving us a kind feedback ♥
Best wishes!
Esu labai patenkinta savo pirkiniu
Esu labai patenkinta savo pirkiniu, nuostabi lininė suknelė Carmen, jau 3 mano turima iš Sauths ir tikrai ne paskutinė. Nuoširdžiai dėkoju Laurai už pagalbą pasirenkant dydį. Linkiu sėkmės!
8 de agosto de 2024
Avaliação não solicitada
Resposta de sauths.com
Vida,
Labai dėkojame jums už paliktą atsiliepimą. ♥
Mūsų širdys džiaugiasi, kad esate patenkinta savo suknelėmis iš Sauths. Tikiuosi, kad ateities pirkiniai ir aptarnavimas taip pat patenkins jūsų lūkesčius. :)
Linkėjimai!
PLEASE NOTE they will not refund
PLEASE NOTE they will not refund. I ordered a large and a medium dress to check the sizing and I’ve now got a lovely medium dress but a huge sack that I have no use for! Extremely disappointing service.
20 de agosto de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Carole,
Thank you for your feedback ♥
We're sorry to hear that you're disappointed with your experience and we understand how frustrating this situation must be. Our return policy is designed to be fair and clear for all customers. We'd love to talk with you again about this matter. Please contact us by email at hello@sauths.com, and we'll do our best to find a solution.
Best wishes!
Laura
Lovely linen and sizing is spot-on
I wasn't sure about the sizing of a Sauths coral linen dress so the lady kindly sent me a sizing chart. I have received the dress now the sizing is spot-on and the linen is lovely. I'm sure I'll get many wears out of it. Thank you.
20 de agosto de 2024
Avaliação não solicitada
Resposta de sauths.com
Thank you so much for your lovely feedback! Happy to hear that the sizing guide helped and that the dress fits perfectly. It's wonderful to hear you're pleased with the quality of the linen as well. If you need anything else in the future, don't hesitate to contact us. Sincere thank you for choosing us! 🌸
Do not buy from this company if you…
Do not buy from this company if you live in the United States. I bought a dress and it was a huge potato sack. I requested a return and they rejected. And if they would have approved I would have to spend $35 to mail back. Then they send me another email stating I would have to return and buy another. They would not refund until I purchased another. No trust for their poor customer service. I’ll be donating their dress.
19 de agosto de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Dawn,
Thank you for your feedback. We apologize for the inconvenience you’ve experienced with your order.
Please note that sale items are final and, according to our policy, non-returnable. However, as you requested a size exchange, we made an exception and accepted your return request for an exchange. Since we do not offer a direct exchange service, you’ll need to place a new order for the desired size. Once the new order is shipped and your return arrives, we can process the refund for your returned item.
We understand your concerns about the shipping costs. As this involves overseas shipping and we are a small business, we are unfortunately unable to cover the return or exchange shipping costs.
Thank you for your understanding. If you decide to proceed with the exchange, please let us know at hello@sauths.com
Best wishes!
Beautiful quality
Beautiful quality, excellent variety of colours and styles. I have shirts, tops, trousers, shorts - all wonderful. Very generous sizing.
15 de agosto de 2024
Avaliação não solicitada
Resposta de sauths.com
Hello Miss Jones,
Thank you so much for your beautiful review. Also, thank you for being our loyal and so valued customer, we really appreciate you ordering so many products from Sauths. I hope all those pieces you have will bring you joy for a long time! ♥
Kind regards!
Laura
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