I ordered a dress from Sauths from UK and it arrived in approx 10 days with some courier updates. I ordered a size up as was the only dress left and had it taken in by about an inch and a half, alt... Ver mais
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Veja o que dizem as avaliações
I’ve been shopping from Sauths for a number of years. I love all the pieces I’ve purchased. Great quality and excellent service. I’ve contacted Elena a number of times and always received quick respon... Ver mais
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Never heard back about return /exchange… dishonest. Love 2 of the items but size and color way off on dress. Can not get anyone by phone. Very sad customer service doesn’t care if I sm happy with purc... Ver mais
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I bought two pairs of Kim linen trousers last summer. Usually I am a 12 - the L size fits loose style and the M fits just right, but not close fit which is good. Recently I needed to repair my black l... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de moda feminina
- Loja de Roupas de Praia
- Loja de Roupas de Cama
- Loja de Roupas
- Loja de Artigos para Curling
- Loja de artigos para cama, mesa e banho
Escrito pela empresa
Sauths style is a mixture of elegant simplicity, comfortable living and timeless design that will outlive fleeting trends and suit almost every season. Inspired by travel and nature, Sauths combines natural aesthetics and earthy tones that reflects consistently throughout our collections. Product assortment consists of clothing, bedding, dining and other complementary pieces designed to make homes more beautiful everywhere. Designs are based on Sauths own voice as well as the unique inspirations found from various overseas trips. We create a series of natural and elegant styles which together result in timeless collections where natural materials and everyday comfort are in focus.
Informações de contato
3,7
Bom
90 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
I recently shopped for my holidays trip
I recently shopped for my holidays trip in and I couldn't be happier with my experience. The quality of the linen garments I purchased was exceptional, and they felt comfortable and breathable. The variety of styles and colors available was impressive, catering to different tastes and occasions. Additionally, the customer service was outstanding, promptly addressing my inquiries. The items arrived quickly and were well-packaged. I'll definitely be a repeat customer, and I highly recommend this online linen clothes shop for its quality, selection, and service.
13 de setembro de 2023
Avaliação não solicitada
Resposta de sauths.com
Dear Roni,
We're so happy to hear about your recent shopping experience for your holiday trip! ☀️
We're thrilled that you liked our comfy linen clothes, the different styles and colors we offer, and our great customer service. We always aim to send your things quickly and safely.
Also, I hope you had a super holiday, feeling comfy and stylish in your new linen outfits!
Thank you for choosing our small sustainable business, and we can't wait to welcome you back as a repeat customer. Your recommendation means the world to us.
Warm regards,
Laura
LOVE YOU GUYS
Guys ... I wanted to say thank you so much for your patience... I mean, I hope Ellen reads this - thank you so much for your help and the delivery straight to our holiday.And after receiving my dress.. I can only say that linen is the king of all fabrics.. the softiness.. the quality of it.. GUYS - YOU HAVE MY HEART. Very much recommended.
8 de setembro de 2023
Avaliação não solicitada
Resposta de sauths.com
Dear Laura,
Thank you from the bottom of our hearts for taking the time to share your wonderful experience with us! 💕
We're absolutely thrilled to hear about your satisfaction with our service and products.
Linen truly is a remarkable fabric, and we couldn't agree more with your sentiments. Its softness and quality are second to none, and we're delighted that you've found our dress to be a perfect example of that. Your kind words warm our hearts and motivate us to continue providing top products and service.
Your support and recommendation mean the world to us, and we're genuinely grateful for your trust and love. If there's anything else we can do to make your future experiences even more delightful, please don't hesitate to reach out.
Kind regards,
Laura
Do not buy from this company
Do not buy from this company . I returned a dress that was so small I couldn’t get it on despite having dresses in the same size from this company that fitted perfectly .
When I returned the item I was accused of having worn the item , despite the fact that I couldn’t get it on !!!!
Shameful, dishonest customer services and a product that has inconsistent sizing .
24 de agosto de 2023
Avaliação não solicitada
Resposta de sauths.com
Dear Aileen,
My sincerest apologies for the frustrating experience you've had with us ♥
I truly understand that our previous discussions about this issue must have been quite unpleasant for you.
We were able to accept and refund the Nida dress as it was in perfect condition.
However, I understand your frustration regarding the Carmen dress. It's truly unfortunate that it had signs of wear, making it impossible for us to accept the dress.
Please know that our intention is to provide our customers with brand-new, high-quality products.
We deeply regret that we couldn't meet your expectations in the sizing part. I apologize the sizing wasn't the right fit. We highly recommend seeing garment size chart before making a purchase as every linen model has its own unique measurements.
Of course, your feedback is a valuable and we appreciate your patience and understanding as we work to make improvements.
Once again, I apologize for any inconvenience you've experienced, and we hope to have the opportunity to serve you better in the future. If you have any further concerns or need help with our sizing please do not hesitate to reach out to us at hello@sauths.com
Laura
Delivery service is very very poor
Delivery service is very very poor. My order seems to have gone missing and I’m still waiting for it even though they are supposed to be in the their way. The goods are not cheap so it’s very annoying.
Ordered for holiday but no chance of receiving in time.
Won’t be using again.
14 de agosto de 2023
Avaliação não solicitada
Resposta de sauths.com
Dear Sarah,
I'm genuinely sorry to hear about the frustrating experience you've had with our delivery. My heartfelt apologies for any inconvenience this has caused you, especially when you were looking forward to receiving your order for your holiday. Hope the clothing exceeded your expectations and you already found a moment to wear your dress and blouse ♥
I completely understand your frustration, and I want you to know that we take this feedback seriously. We're actively working on improving our delivery processes and carefully choosing our delivery partners to ensure this doesn't happen again in the future.
Thank you for giving us the opportunity to address this issue, and we hope you'll consider giving us another chance in the future :)
If you have any further concerns or questions, please don't hesitate to reach out to us at hello@sauths.com
Warmest regards ♥
Laura
Still waiting for refund
Still waiting for refund . No email communication from them after nearly 2 weeks since my tracked return was received at their address. I agree with the other comments about attempts to return. Avoid this company.
13 de agosto de 2023
Avaliação não solicitada
Resposta de sauths.com
Dear Jane,
I'm truly sorry to hear about your experience with our company, and I appreciate you taking the time to share your feedback on Trustpilot ♥
After we received your returned parcel at our studio in Lithuania, we promptly initiated the refund process.
However, it seems there was a miscommunication regarding the status of your return. Your parcel was indeed delivered to our partner's warehouse in the UK, which helps us efficiently transfer returns to Lithuania as a service for our customers' convenience. Please accept our apologies for any confusion this may have caused.
We understand the importance of inspecting returned goods thoroughly to ensure quality and accuracy. As such, we needed to complete this process before issuing your refund, which led to the delay you've experienced. We truly appreciate your understanding in this matter.
Once again, I apologize for any inconvenience you've faced, and we are hoping to see you again with us in the future :)
Sincerely,
Laura
My advice is avoid.....
Based in Lithuania. Dress did not arrive for 3.5 weeks and then returned anyway. Customer service average at best. Returns turning out to be tricky. All in all - best to avoid this company
7 de julho de 2023
Avaliação não solicitada
Resposta de sauths.com
Dear Maggie,
Thank you for taking the time to share your experience with us.
We're proud to be a small and sustainable business based in Lithuania, and we're committed to providing a positive customer experience. We're genuinely sorry to hear about the delay in receiving your dress, and we understand how frustrating this must have been.
Regarding your experience with customer service and returns, we appreciate your feedback, and we are actively working to improve our customer service skills and our return process for a more convenient experience for our customers.
Your input is invaluable to us, and we take your comments to heart. We genuinely hope that you might reconsider and give us another opportunity to provide you with a better experience in the future.
If you have any further concerns or questions, please feel free to reach out to us at hello@sauths.com
Beware of needing to return items
I ordered a cotton cardigan which was listed as off white, but when it arrived was very beige. also fitted very large, and at about £100 I decided the same day to repack it and return for a refund. But first you have to get return 'approval' from Sauths, and info on how and where to return it. I had to send a few emails to the 'customer service' address for a few days before this eventually arrived. And there is no return label, you have to sort out your own postage. A return address was given in the UK, but they made it clear that there would be no refund until they had received it, approved it, and returned it to Lithuania. I did get my refund but I think this took at least a month. The website looks very professional and some of the clothes look nice, but I would never order from them again.
1 de junho de 2023
Avaliação não solicitada
Resposta de sauths.com
Dear Suziday,
We appreciate your feedback concerning your purchase of the cotton cardigan, and we sincerely apologize for the issues you encountered.
Thank you for the feedback about the color discrepancy and apologize for any inconvenience it may have caused. We understand that the colour didn't meet your expectations and you are always welcome to return items if they do not satisfy you.
Regarding the return process, we are actively working to make it not only faster but also more simple and more convenient. We apologize for any delays in return approval and instructions, as well as the inconvenience of arranging your own postage.
Please note that, as part of our policy, we cannot proceed with the refund until we have inspected the returned goods. This is to ensure the quality and condition of the item.
We appreciate your feedback, it help us improve our small business. While we respect your decision, we hope you might reconsider ordering from us in the future.
Laura
Received a pair of linen shorts which…
Received a pair of linen shorts which do not fit. Tried to return via their return system and it will not accept any of the return information have emailed them for assistance but no response
3 de junho de 2023
Avaliação não solicitada
Resposta de sauths.com
Dear Evelyn,
We sincerely apologize for any inconvenience you've experienced with your linen shorts and our return process. Your feedback is invaluable to us, and we're committed to resolving this issue for you.
We did respond to your email after a few days and provided our return address, but it seems your returned items have not reached our studio. We regret any further frustration this may have caused.
It's possible that our response may have ended up in your spam folder, and for that, we are truly sorry. We understand how important this matter is to you, so please let us know at hello@sauths.com if you received our email sent on June 21st.
Thank you for your understanding, and we look forward to assisting you further.
Laura
Frustrating as look so good online
Not impressed by after sales care and sizing was wrong. The item didn't come for over 2 weeks (from Lithuaia) and now I can't return it for being the wrong size as their returns is 2 weeks. So left with a dress that doesn't fit.
1 de junho de 2023
Avaliação não solicitada
Resposta de sauths.com
Dear Alison,
We are genuinely sorry to hear about your disappointing experience with our product and after-sales care. Your feedback is crucial to us, and we appreciate you taking the time to share your concerns.
We apologize for the inconvenience you faced regarding the delayed delivery. We understand that waiting for an item can be frustrating, especially when it doesn't meet your expectations upon arrival. Shipping times can vary due to a range of factors, and we are actively working to improve our delivery times.
Regarding the sizing issue, we understand your frustration with not being able to return the item within the specified timeframe.
While we can't change the past, we would like to explore potential solutions to address your concerns. Please reach out to our customer service team at hello@sauths.com
Once again, we apologize for any inconvenience you've experienced, and we value your feedback as it helps us improve our services. We hope to have the opportunity to make things right and restore your trust in our brand.
Laura
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