I ordered a dress from Sauths from UK and it arrived in approx 10 days with some courier updates. I ordered a size up as was the only dress left and had it taken in by about an inch and a half, alt... Ver mais
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Veja o que dizem as avaliações
I’ve been shopping from Sauths for a number of years. I love all the pieces I’ve purchased. Great quality and excellent service. I’ve contacted Elena a number of times and always received quick respon... Ver mais
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Never heard back about return /exchange… dishonest. Love 2 of the items but size and color way off on dress. Can not get anyone by phone. Very sad customer service doesn’t care if I sm happy with purc... Ver mais
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I bought two pairs of Kim linen trousers last summer. Usually I am a 12 - the L size fits loose style and the M fits just right, but not close fit which is good. Recently I needed to repair my black l... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de moda feminina
- Loja de Roupas de Praia
- Loja de Roupas de Cama
- Loja de Roupas
- Loja de Artigos para Curling
- Loja de artigos para cama, mesa e banho
Escrito pela empresa
Sauths style is a mixture of elegant simplicity, comfortable living and timeless design that will outlive fleeting trends and suit almost every season. Inspired by travel and nature, Sauths combines natural aesthetics and earthy tones that reflects consistently throughout our collections. Product assortment consists of clothing, bedding, dining and other complementary pieces designed to make homes more beautiful everywhere. Designs are based on Sauths own voice as well as the unique inspirations found from various overseas trips. We create a series of natural and elegant styles which together result in timeless collections where natural materials and everyday comfort are in focus.
Informações de contato
3,7
Bom
90 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Lovely brand
Lovely brand, didn't think we have such brands created and produced in Lithuania. Highest quality fabrics with simple yet timeless cuts. Thank you for my beautiful dresses, shirts and those amazing trousers. Nice work!!!
12 de agosto de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Laura,
Thank you so much for your lovely words! We're so happy that you love our brand and the pieces you've picked out. Especially great to hear that you're enjoying the quality and the timeless designs—we put a lot of heart into making sure everything we create is top-notch.
Knowing that you appreciate the fact that everything is made right here in Lithuania makes us even prouder of what we do. We're so glad that Sauths products found a happy home in your wardrobe!
Thanks again for your support, and we can't wait to help you find more beautiful pieces in the future!
Warm wishes ♥
Labai džiaugiuos atradus sauths…
Labai džiaugiuos atradus sauths lininius rūbus ir patalyę. Kokybiški ir ilgaamžiško produktai. Taip ir toliau!!
11 de agosto de 2024
Avaliação não solicitada
Resposta de sauths.com
Miela Egle,
Labai ačiū, kad palikote mums tokį šiltą atsiliepimą :)
Tikiuosi, kad mūsų drabužiai ir namų tekstilė dar tarnaus jums ilgą laiką.
Linkėjimai!
Beware: they don’t do refunds.
Awful company. Avoid at all costs. Sizing is no accurate and they will make excuses not to process refunds. I’m out of pocket by £200 and now have two badly made dresses that don’t fit.
Update: Sauth’s have tried everything possible not to give me a legally required refund. They insist that their company policy over rides EU law. I would urge anyone in the EU to return within the 14 days and open a transaction dispute with their bank/credit card provider.
Update 2: beware of slippery worded emails from Sauths customer service. I paid for postage and they are now trying to charge me import duty for the return. In my opinion this company is a scam. In my opinion some of the five star reviews are very suspicious. In my opinion everyone should be reporting Sauths to Instagram. I intend to report all their posts as misleading.
8 de agosto de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Nicola,
Thank you for sharing your feedback. We’re sorry to hear that you’re unhappy with your experience. At Sauths, we strive to provide quality products and customer service, and we take all reviews seriously.
We understand that our policies may not have met your expectations, but they are in place to ensure fairness and consistency for all our customers. Our return policy is designed to protect both our customers and our business, and we make every effort to communicate these policies clearly on our website Shipping and Return policy.
Please know that we had no intention of avoiding your return. In fact, we agreed to accept the return of one of the dresses that meets the criteria described in our return policy, and we will be processing the refund once your return arrives.
We appreciate your understanding and thank you for your feedback, as it helps us improve our services.
Kind regards
Buy size down
Order took 12 days to UK address, which is too long from a EU country. They emailed back quickly when I asked for a delivery update. Very good quality Elaine dress. Sizes are big: I’m UK 12 and size small is fine, though a bit big round the hips. I would order from this company again.
6 de agosto de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Kay,
Thank you for your sincere feedback. ♥
We apologize that your order took longer to arrive than expected. Our usual shipping time to the UK is 5-7 working days.
We appreciate your kind words about the quality of the Elaine dress and your advice about the sizing. We highly recommend checking our "Size Guide" before making a purchase. Each item is measured separately, and we provide these measurements to help our customers select the perfect size. While some of our items have a loose fit, others are more fitted, so consulting the size chart will ensure you make an informed decision.
We look forward to your next order and hope you have an even better experience with us in the future.
Kind regards :)
Laura
Sauths represents me reliable company…
Sauths represents me reliable company with very good quality of products. Co-operation has been super good with quick deliveries and information. All the time looking for new products for new order.
12 de julho de 2024
Avaliação não solicitada
Resposta de sauths.com
Hello dear Mailis,
Thank you for your sincere feedback ♥
We are happy to hear you are our loyal customer and are excited about the new arrivals! Also, it is lovely to hear you had a super good experience with Sauths deliveries and information.
We hope to see you with us soon again.
Best wishes ♥
I have three beautiful linen slip…
I have three beautiful linen slip sundresses, baby blue, baby pink and a gorgeous white. The craftsmanship that is demonstrated in the making these dresses are faultless, sizing is spot on and the quality of the line surpasses all expectations. Thank you Nadia
10 de julho de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Nadia,
We appreciate your kind review ♥ Hearing that the craftsmanship, fit, and quality exceeded your expectations truly makes our day. It is lovely to hear you have the dress in many colors and are happy with them all. Thank you for your support, and we look forward to serving you again!
Warm wishes :)
I bought a really pretty dress "Dress…
I bought a really pretty dress "Dress Elaine". The shipment was a bit delayed and I contacted customerservice. Really good service, the dress was shipped immidiately. I definitely will buy something there again.
8 de julho de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Vibeke,
Thank you so much for your kind review and for sharing your experience with us! It is lovely to hear that you like your Elaine dress, I hope it will accompany you on these warm summer days. ♥
We apologize for the delay in shipment but are glad that our customer service team could assist you promptly.
We look forward to seeing you again with us soon!
Warm wishes ♥
Poor customer service and attitude
I’ve ordered three dresses. Loved the first two. The 3rd was their Linen May Dress - it was huge! I forgot to take it to our winter home and when I returned, they refused to allow me to return it - tags on. Too bad - they’ve lost a customer who had referred many friends to them. And their attitude - last email said “we suggest you read the measurements” next time. No kidding!
23 de agosto de 2023
Avaliação não solicitada
Resposta de sauths.com
Dear Jo Ann,
Thank you for taking the time to leave feedback for us.
While we are delighted to hear that you have made several purchases from Sauths, we regret to inform you that we cannot accept a return for an item that was purchased almost a year ago.
Our policy, which is designed to be fair and consistent for all customers, allows returns within 14 days of delivery if you are unsatisfied with your purchase for any reason.
We have carefully measured every product in our studio and included these measurements on our website to help our customers make informed decisions. We always recommend checking our "Size Guide" for the most accurate sizing information.
Once again, we are sorry to hear that the dress didn't fit, and we hope you can find someone to gift it to.
Best wishes ♥
Beautifully cut dress in good thick…
Beautifully cut dress in good thick linen for an everyday dress . Very pleased Thank you
1 de junho de 2024
Avaliação não solicitada
Resposta de sauths.com
Thank you so much for your kind review ♥
We are pleased to hear you are happy with your purchase. I hope the dress will bring you joy every time you wear it!
Warm regards :)
Received my dresses without any problem…
Received my dresses without any problem from Lithuania to the states. New company for me and a blind buy. The experience and quality of merchandise was superior. Will again purchase and recommend clothing from Sauths.
22 de maio de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Mary,
Thank you so much for such kind feedback. ♥
We are also thankful for your recommendation. We are hoping to see you again with us and to provide you with the best quality products and shopping experience in the future.
Warm wishes :)
Beautiful timeless pieces
I just bought two dresses, the Carmen and the Nida, and I cannot fault them. They are so beautiful and the perfect fit. They are an S and I am 5’6” and weigh just under 61kg. They are just perfect for summer holidays and are beautifully made, in quality linen. I hope these timeless dresses will be a summer staple for years to come. Customer service was great too, super quick to respond when I queried delivery time. They took about a week to get the UK.
21 de maio de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Sarah,
Thank you for your wonderful review ♥
It's lovely to hear that you love the Carmen and Nida dresses and that they fit you perfectly. We're sure they'll be a staple in every customer's summer wardrobe who owns them :) It's fantastic to hear that you appreciate the effort we put into making our garments.
Also, we are very pleased to hear that you had a positive experience with our customer service team. Thank you for choosing our dresses for your summer holidays and for sharing your experience with us and everyone. Enjoy your summer!
Warm wishes,
Laura
Received wrong product
I order a pair of pants in Almond color and I received them in Beige color. I have contacted their customer and they offered a refund and return.
Overall good customer service. I just hope they update the pictures with the new colors in case of shade changes.
14 de maio de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Elisabet,
Thank you one more time for your feedback :)
We are happy we could help you with this issue and you are satisfied with our service.
Our production partners put in great effort to achieve the most accurate color when dyeing the fabric. However, since the shade can vary slightly with each batch of linen, we unfortunately cannot organize a new photoshoot each time. Of course, our customer satisfaction is our top priority and we will discuss to update the photos of this product with our team.
Once again, thank you for bringing this to our attention ♥
Regards,
Laura
Excellent customer service
I bought two pairs of Kim linen trousers last summer. Usually I am a 12 - the L size fits loose style and the M fits just right, but not close fit which is good. Recently I needed to repair my black linen ones so contacted the Sauths customer services. They were really helpful and sent me a sample piece so I could make the repair. I also ordered another item of clothing and received them both within two weeks. Excellent customer service! Thanks to Elena in particular.
28 de março de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Nic,
Thank you so much for your kind words! We are delighted that you found our customer service at Sauths to be excellent. Ensuring our customers' satisfaction is always our top priority, so it's incredibly rewarding to hear such positive feedback from you. ♥
We are very happy that we were able to assist you with the repair of your item and that you're satisfied with both your previous and recently arrived products. We strive to provide high-quality items that bring joy and satisfaction to our customers for a long time to come.
Thank you once again for choosing Sauths, and please don't hesitate to reach out if you need any further assistance.
Warm regards,
Laura
Finally the blouse arrived
April 19th:
The blouse finally arrived.
Allready waiting a month for my paid linen blouse. Track and trace doesn’t make me any wiser. Beginning to think it’s a fraud.
April 12th:
Still no blouse. They told me it was delivered at the UK by mistake. 10 days ago😓.
Don’t order at Sauths!
29 de março de 2024
Avaliação não solicitada
Resposta de sauths.com
Hello dear,
We're sorry to hear about your experience with the delivery of your linen blouse. There may have been an unexpected delay in transit.
We kindly ask that you reach out to our customer service team by emailing: hello@sauths.com with your order details so we can investigate this matter further and provide you with the assistance you need. Our team is dedicated to ensuring that every customer receives their orders promptly and we're here to help resolve any issues you may encounter. Thank you for your patience and understanding. ♥
Best wishes,
Laura
Beautiful Quality
Bought a top and shirt and the quality of both are beautiful, well worth the money! Took approx 2 weeks for them to arrive in standard post, which is normal. I'm now keeping an eye on the website for a new dress for the summer.
5 de fevereiro de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Orla,
We are grateful for your kind words ♥
It's great to hear that you're satisfied with your recent purchases!
Planning ahead for summer with a new dress sounds exciting :) Please keep an eye on our website, we just launched new arrivals and we will be adding some more soon! Enjoy shopping for your summer wardrobe ♥
Warm regards,
Laura
I love my gorgeous navy linen dress
I love my gorgeous navy linen dress. It flows beautifully and I can wear it for every occasion whether it’s to a party, a movie or just welcoming guests at home.
The linen fabric is strong and the dress is well made.
I love my navy linen dress.
16 de março de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Jeanette,
Thank you for sharing your feedback ♥
I'm glad to hear you enjoy your dress from Sauths for many occasions!
We take great pride in crafting our garments with high-quality materials, so it's fantastic to hear that you appreciate the quality.
We hope it continues to bring you joy and elegance for many occasions to come!
Warm regards,
Laura
Great - ethic and high quality
Great! Beautiful e high quality linen tessil
In love with my handmade jacket. Thank you
6 de março de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Ioana,
Thank you for your valuable feedback! ♥
Our skilled tailors pay special attention to detail when crafting our handmade items, guaranteeing a distinct touch. We trust that you will derive long-lasting enjoyment from your jacket.
Looking forward to welcoming you back soon.
Warm regards,
Laura
I have purchased 3 different style…
I have purchased 3 different style dresses and can simply stare the following:
- linen quality is superb.
- dresses design and craftsmanship is
superb
- in my opinion one of the best linen
clothing company on the world
market.
- the product is well priced
Thank you
Barbara
Perth, Australia
16 de fevereiro de 2024
Avaliação não solicitada
Resposta de sauths.com
Dear Barbara,
Thank you so much for your kind feedback! It truly means the world to us! ♥
Our main goal is to offer top-quality products at affordable prices.
Your feedback keeps us motivated and inspired to keep delivering quality products that you'll love. We appreciate your support so much!
Warm regards,
Laura
Beautiful products, strong CS
Purchased a beautiful made to order linen curtain as well as a pair of linen trousers. Appreciated customer service reaching out to confirm the dimensions of the shower curtain (I think I had H and W swapped), and the integrated liner is particularly nice (I love how it attaches below the openings for the rings for the curtain, it’s such a clean look.
The turnaround time on the curtain was quite fast for a custom item, and the shipping was quick as well.
The trousers are now among my favorites, and overall it was a really lovely experience.
19 de janeiro de 2024
Avaliação não solicitada
Resposta de sauths.com
Thank you so much for taking the time to share your positive feedback about our products and services! We're glad to hear that you are pleased with the made-to-order linen curtain and trousers you purchased.
It's great to know that our customer service was able to assist you with the dimensions of the curtain, ensuring that it perfectly suits your needs. We're also delighted that you appreciate the look of the integrated liner – we believe that even the smallest details can make a significant difference. ♥
Thank you again for choosing our products, and we look forward to serving you again in the future!
Warm wishes,
Laura
Resposta de sauths.com
Dear Customer,
Thank you for leaving your kind your review ♥
Hope to see you again with us soon!
Warm wishes,
Laura
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