Kellie got us sorted with our cruise and has also come back to us to help with other questions since booking. Unlike other Travel Agents i have used in other companies who dont reply once they have ma... Ver mais
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Veja o que dizem as avaliações
Hi, I had been pondering over a winter cruise for almost a month, and when Joanna called me from the Cruise Centre, she very quickly made it easy for me to make up my mind. Very professional... Ver mais
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Quick email response with cruise details I requested. Gave me time to check everything over and get back to Debbie South at a time convenient to myself. Debbie answered all my questions quickly and c... Ver mais
A empresa respondeu
Enquired about several cruises. Decided on one but wanted a few changes and found Debbie very helpful. Now all booked and looking forward to enjoying our cruise in October.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Founded over 50 years ago, Scotland's Cruise Centre is an award-winning Cruise Specialist. Our highly experienced Cruise Experts offer their wealth of knowledge, first-hand experience and insight alongside exclusive deals and incredible value. Great service is at the heart of everything we do, from your first phone call until you travel, whilst overseas until you return, and beyond….we’ll always be here when you need us.
Informações de contato
3rd Floor, 35-37 Carrick Street, KA7 1NS, Ayr, Reino Unido
- 0800 019 0053
- webenquiries@scotlandscruisecentre.co.uk
- scotlandscruisecentre.co.uk
4,9
Excelente
729 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Debbie South the cruise expert has been…
Debbie South the cruise expert has been excellent again. Answered all questions, tailored all travel requests to perfection
3 de julho de 2026
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Dear Mr Moncrieff,
We are so happy to hear that you had another excellent booking experience with our cruise expert Debbie and that she was able to tailor all your travel requests to perfection! It fills us with pride to know that our service is valued by our customers and I will be sure to pass your feedback onto Debbie directly. She will be thrilled to hear your kind words.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Professional friendly & informative
Professional, friendly advice. Conversations were unhurried, helpful and lots of information. We felt confident to make our booking.
12 de junho de 2026
Resposta da Scotland’s Cruise Centre
Dear Mrs Graham,
Thank you for the positive feedback on our service. It makes our day to hear that we were able to provide you with a 5 star booking experience recently. It means alot to us to know that our professional and friendly team here at Scotlands cruise centre with their informative knowledge, bestowed the confidence in you to book with us. Thanks again.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
OnlyPlaceTo go forCruises
Ally was
Excellent at
Organising everything
A
Credit to the team
15 de junho de 2026
Resposta da Scotland’s Cruise Centre
Dear Mr Morrison,
We are so grateful that you took the time out of your day to share you experience with us. Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. We are delighted to hear your kind words of praise for our excellent cruise expert Ally and the 5 star service she provided you and I will be sure to pass your feedbck onto her directly.
Thank you for giving us the opportuntiy to assist you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Debbie at Scotland cruise centre
Debbie is always helpful and makes your bookings run smoothly
16 de junho de 2026
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Thank you for taking the time out of your day to review our service and also for your kind words of praise for our cruise expert Debbie. Our team enjoys doing what they do because of customers like you! Thank you for choosing us and we hope to make your next experience with us just as positive.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
I have used the scotland cruise centre…
I have used the scotland cruise centre for a few years now and the service that i get from nadine is second to none so much so ive booked for next year again through nadine. I would recommend the scotland cruise centre to anyone.thank you
15 de junho de 2026
Resposta da Scotland’s Cruise Centre
Dear Mr Manners,
Thank you so much for your positive feedback of our service. It is lovely to hear your kind words of appreciation for our cruise expert Nadine and the second-to-none service she continues to provide you. It gives us much pleasure to know that you've chosen to book with us again and we truly value your continued custom. Thank you for your recommendation and we look forward to the next time we are able to assist you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Don’t waste your time with these guys
Don’t waste your time with these guys. I had an enquiry for a family holiday in 2027 which dispite promises of getting back with “good proposals” never materialised. Considering i was looking at a spend of around £20k gives me no confidence to trust them with my holiday. The time i have taken describing what i wanted in terms of departures and type of cruise line is frustrating but now looking at other agents to help
6 de junho de 2026
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Dear Mr Young,
Thank you again for taking the time to speak with me this week and for sharing your feedback. I really appreciate the opportunity to understand what happened and to begin putting things right.
Please be assured that we take all feedback very seriously. We use it to review our processes and take action where needed, so we can continue to improve and deliver the level of service our customers expect.
I’m sorry that your recent experience did not reflect our usual high standards. We would genuinely welcome the opportunity to restore your confidence in us and to support you with any future cruise plans.
As discussed, I’ve followed up with an email, but please don’t hesitate to get in touch if you have any further questions or if there’s anything else I can help with.
Kind regards,
Karla Kaye
Scotland’s Cruise Centre
Friendly, helpful and supportive booking experience
We booked quite a last minute deal for a cruise . Your operator we spoke to was SO helpful in dealing with all our queries and quickly booking us when we confirmed as there really was limited availability.
Her manner was business like but warm and friendly.
29 de maio de 2026
Resposta da Scotland’s Cruise Centre
Dear Mrs Macmillan,
We are so grateful that you took the time to share your feedback with us and it makes our day to hear that we were able to provide you 5 star service. Our whole team strives to keep our customers happy but we can only do it thanks to amazing customers like you. Thank you for giving us the opportunity to assist you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
First time we have used a travel agent to book a cruise.
First time we have used a travel agent to book our cruise as we normally book direct with the cruise company. What a pleasant experience it has been and Harris our travel agent has been amazing. I like the fact that we can contact Harris any time we have any questions and at times when he has not been available, his colleagues have passed on our enquiry and he gets back to you very quickly. Also feels like you get an extra few perks booking through a travel agents such as breakfast at the hotels for the stay part of the trip. Also appreciate them being based in Scotland as they understand how important flights from a regional airport are.
9 de junho de 2026
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Thank you for taking the time to share your feedback with us. It is great to hear that you had such a pleasant booking experience with our amazing cruise expert Harris. It's our pleasure to provide the best possible service to our customers and we're glad that this commitment was reflected in your recent experience with us. I will be sure to pass your feedback onto Harris directly... I know he'll be delighted to hear your kind words of praise. Thank you for choosing us and we hope to assist you again soon.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Great advice and service
Shona gave great advice and sorted out exactly what we needed. Great service and a lovely attitude.
9 de junho de 2026
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
We are so happy to hear that you had a great booking experience with our lovely cruise expert Shona recently and we thank you for the 5 star rating. It's our pleasure to provide the best possible service to our customers and we're glad that this commitment was reflected in your recent booking with us. Thank you for choosing us.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Harris - Singapore, Thailand, Vietnam and Hong Kong Stay and Cruise 2028
Harris went through every detail of our cruise and even when we mixed up our years he was able to rearrange everything from start to finish. He is very helpful and easy to engage with. He goes out of his way to accommodate our wishes wherever possible. A delightful experience.
9 de junho de 2026
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
We are so grateful that you took the time to share your feedback with us. We do all we can to provide our customers with the best service and it always makes our day when a customer appreciates it. I will make sure that Harris receives your kind feedback. He'll be thrilled to know his hard work has paid off.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
I had an excellent experience booking with Kellie
I had an excellent experience booking my cruise with Kellie. From the very beginning, she was incredibly patient, helpful, and professional.
I was undecided between two different cruises and wanted to make sure I chose the right one. Kellie went above and beyond, taking the time to work through both options with me, answering all my questions and helping me compare them in detail so I could make an informed decision.
What impressed me most was her dedication and commitment to customer service. Even after her working day had finished, she logged back on to complete my booking and ensure everything was sorted for me.
Nothing was too much trouble, and her knowledge, patience, and willingness to go the extra mile made the whole process stress-free and enjoyable. I wouldn’t hesitate to recommend Kellie to anyone looking to book a cruise. Thank you for such outstanding service.
8 de junho de 2026
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Thank you so much for your positive feedback. It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. We are delighted to hear that our patient and professional cruise expert Kellie was outstanding and went the extra mile in her efforts to secure the best cruise option for you. I will be sure to pass your kind words of praise onto her directly. We are grateful for your recommendation and hope to assist you again soon.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
First class service
First class service from start to booking my trip. Caroline was very knowledgeable and gave me multiple choices. Highly recommend
8 de junho de 2026
Resposta da Scotland’s Cruise Centre
Dear Mr Mackenzie,
We sincerely appreciate you taking the time to share your experience with us and we thank you for your lovely feedback on our knowledgeable cruise expert Caroline and the first class service she provided you. Our whole team strives to keep our customers happy but we can only do it thanks to amazing customers like you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Helen was very helpful
Helen was very helpful
She was able to tailor a package which suited us.
She also supplied insights which, again, was very helpful
31 de maio de 2026
Resposta da Scotland’s Cruise Centre
Dear Mr Ruxton,
Thank you for taking the time to share your feedback with us. It's great to hear that you had such a positive booking experience with our helpful cruise expert Helen recently. I will be sure to pass your kind words of appreciation onto her directly- I know it will make her day!
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Kellie was a great help and explained…
Kellie was a great help and explained everything we needed to know.
24 de maio de 2026
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Dear Mr McMurray,
We are so happy to hear that you had a great booking experience with our cruise expert Kellie recently and that she explained everything to you in detail. Our whole team strives to keep our customers happy but we can only do it thanks to amazing customers like you. Thank you for choosing us and we wish you a wonderful trip when the time comes.
Kind regards,
Melissa Gambles
CruiseKings
Easy to book
Easy to book, and everything went really smoothly including all flights and transfers
28 de abril de 2026
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Thank you so much for taking the time to review our service. It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to assist you.
Kind regards,
Melissa Gambles
CruiseKings
Very helpful and professional throughout
Danni helped us when we wanted to book a cruise for 2028. We knew which one we wanted but needed help going through all the different cabin options and prices. She was very patient and knowledgeable and helped us find just the right cabin. She took us through the whole process giving helpful advice along the way and got the best price for us. She was very friendly, professional and thorough. We felt very supported by her as we are new to cruising and took on board all the tips she gave us. We can't thank her enough and recommend them to anyone booking a cruise.
10 de maio de 2026
Resposta da Scotland’s Cruise Centre
Dear Mrs Leitch,
We are so happy to hear that you had a friendly and professional booking experience with our patient and knowledgeable cruise expert Danni recently. Feedback like yours is valued by every team member here and it give us the motivation to continue developing and growing as a company. I will be sure to pass your kind words of praise onto her directly. I know it will make her day! Thank you for giving us the opportunity to assist you.
Kind regards,
Melissa Gambles
CruiseKings
I booked a Cruise with Harris back in…
I booked a Cruise with Harris back in March 2026. I had originally booked my Cruise on board Celebrity Ascent, but decided to change my destination. There was a few issues between Scotlands Cruise Centre and Celebrity Cruises, but Harris dealt with these quickly and efficiently by liasing with Celebrity Staff on my behalf. I contacted Harris about half an hour before his shift ended on the Friday night, not only did he continue to work past his shift that night, he also worked all Saturday morning and into the afternoon so he could send me all the new confirmation, Saturday was his day off!! You don’t get that kind of service very often (and I also don’t leave reviews), but as Harris went above and beyond to help me solve all the issues, I thought he definitely deserved a 5* review. Keep up the excellent work Harris, you’re definitely an asset to the company.
I would also like to give Mem a mention too, he always helps us book our Cruises and is very efficient and excellent at his job too. Thanks again guys.
14 de março de 2026
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Thank you so much for taking the time to share your positive feedback with us. Your kind words of praise for our cruise experts Harris and Mem are very much appreciated. Feedback like yours encourages us to continue doing our best to make sure that every customer's experience is a memorable one. I will be sure to pass your comments onto them both directly. They'll be thrilled to know that their dedication and attention to detail has been worthwhile.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Asian cruise and stay
Recently booked a cruise to Thailand and Vietnam on Celebrity Solstice with a Singapore and Hong Kong stay for February 2027, felt we were given a very good deal and it was a pleasure to deal with Katie Lowe while making initial enquiries through to finally booking this trip, no questions or queries seemed to be a problem, Katie dealt with everything in a very friendly and efficient manner. This is our first time using this company and would certainly recommend them going by our experience so far
1 de maio de 2026
Resposta da Scotland’s Cruise Centre
Dear Mr Mack,
We sincerely appreciate you taking the time to share your experience with us. It makes our day to hear that our friendly and efficient cruise expert Katie was a pleasure to liase with and also that she was able to provide you with a very good deal. I will make sure that she receives you feedback.. I know it will make her day! Thank you for giving us the opportunity to assist you and we appreciate your recommendation.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Very helpful and knowledgeable agent
Very helpful and knowledgeable agent. Made booking my cruise very easy
1 de maio de 2026
Resposta da Scotland’s Cruise Centre
Dear Mr McNicol,
Thank you for your positive feedback. It's our pleasure to provide the best possible service to our customers and we're glad that this commitment was reflected in your recent booking with us. Thank you for giving us the opportunity to assist you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Helpful & responsive staff giving…
Helpful & responsive staff giving detailed information
29 de abril de 2026
Resposta da Scotland’s Cruise Centre
Dear Mrs McCallum,
It makes our day to hear that our helpful and responsive team here at Scotlands Cruise centre were able to provide you with a 5 star booking experience recently. It's our pleasure to assist customers like you. Thank you for choosing us and we look forward to the next time we are able to assist you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
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