Having been a loyal customer for many years I was badly let down over my last order. I was given totally wrong information and at least 3 false promises of deliveries and call backs. I will be changin... Ver mais
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Veja o que dizem as avaliações
Getting fuel delivered no problem.More difficult trying to pay for it.Would like paper receipt.No consideration for older people and any problems they may have in using technology.Sadly that's the wor... Ver mais
A empresa respondeu
The driver was efficient, friendly and skilful- In getting his vehicle down and back up a tight driveway. A shorter tanker or slightly longer delivery hose would make life easier but I understand ne... Ver mais
A empresa respondeu
As always the driver was prompt and efficient,although new to my rather convoluted approach to my tank he managed no bother was cheery and pleasant . A pleasure doing business with you good behaviour... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Informações de contato
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Reino Unido
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Excelente
6 mil avaliações
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The delivery Driver
The delivery Driver. Friendly and Courteous. On time and excellent workmanship. Blessings and Thanksgiving. Kenny. Romans 8 v 28.
5 de agosto de 2026
Resposta da Scottish Fuels
Thank you so much for your kind and thoughtful feedback
We really appreciate you taking the time to share your experience and your kind words.
Blessings and thanks to you too!
Kindest Regards,
Chelsea
Driver was polite
Driver was polite, cheerful & took care on my property. Before leaving made contact and informed me the tank was full etc
4 de agosto de 2026
Resposta da Scottish Fuels
Thank you for your lovely feedback! We’re delighted to hear that you found our driver polite and cheerful, and that they took care while on your property.
It’s also great to hear that the driver took the time to speak with you before leaving and confirm that your tank was full. We really appreciate you taking the time to share your experience and thank you for your continued custom!
Kindest Regards,
Chelsea
Driver was very friendly and helpful…
Driver was very friendly and helpful and parked his tanker very well to facilitate a safe route for passing traffic.
4 de agosto de 2026
Resposta da Scottish Fuels
Thank you for your lovely feedback! We’re delighted to hear that you found our driver friendly and helpful!
We really appreciate you taking the time to share your experience and thank you for your continued custom!
Kindest Regards,
Chelsea
Resposta da Scottish Fuels
We're so glad to hear that your experience with us was straightforward and pleasant. Thank you for your kind words!
Kindest Regards,
Chelsea
Resposta da Scottish Fuels
We're happy to hear that our delivery time and pricing information was clear and helpful for you.
We appreciate your positive feedback!
Kindest Regards,
Chelsea
Resposta da Scottish Fuels
We really appreciate you taking the time to leave a review and thank you for your custom!
Kindest Regards,
Chelsea
Resposta da Scottish Fuels
We’re pleased to hear that you were kept updated throughout the delivery process and that you found our delivery driver friendly and helpful.
We really appreciate you taking the time to share your experience and thank you for your custom!
Kindest Regards,
Chelsea
Not what I would expect
Delivery’s constantly rescheduled or cancelled with little or no warning. The prices rise like a rocket and fall like a feather. They changed my direct debit to a lower amount every three months so I end up in debt, if I didn’t call and change it back. If it wasn’t due to little to no choose I would go elsewhere.
30 de julho de 2026
Resposta da Scottish Fuels
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and appreciate how frustrating it must be to have deliveries rescheduled or cancelled, particularly when this happens with little or no notice.
We also understand your concerns regarding pricing and your Direct Debit payments. We want our customers to feel confident that their accounts are being managed fairly and that they receive clear communication about their deliveries and payments.
We’re disappointed that our service has left you feeling that you have little choice but to remain with us. We value your custom and would like the opportunity to look into the concerns you’ve raised and see what we can do to improve your experience.
As this is a public forum, we’re unable to discuss your account details here. I did also try to contact you this morning to discuss this with you directly, but unfortunately I was unable to get through. If you would like us to investigate this further, please contact our Customer Solutions Team at customer.relations@Certasenergy.co.uk, and we’ll be happy to review the issues you’ve raised.
Once again, please accept our apologies for the frustration caused, and thank you for bringing this to our attention.
Kindest Regards,
Chelsea
Apart from anoying cancelled deliveries…
Apart from anoying cancelled deliveries the driver was a great help as my tank is situated at the bottom of the garden and also gave advice about not overfilling due to expansion of the oil
16 de julho de 2026
Resposta da Scottish Fuels
Thank you for taking the time to share your feedback.
We’re sorry to hear about the frustration caused by the cancelled deliveries, but we’re pleased that our driver was able to provide helpful and considerate service when the delivery was completed.
It’s great to hear that the driver took care when accessing your tank at the bottom of the garden and offered useful advice regarding not overfilling the tank due to oil expansion.
We really appreciate your feedback and thank you for your continued custom.
Kindest Regards,
Chelsea
Excellent service
10 de julho de 2026
Excellent service
Lovely lady on telephone and oil came a day earlier than estimated
25 de julho de 2026
Delivered on time
24 de julho de 2026
Very pleasant lady took my order by…
Very pleasant lady took my order by telephone for central heating oil and it was delivered within a week. The driver was very courteous when he came to deliver the oil.
24 de julho de 2026
Ease of ordering.Delivery within time…
Ease of ordering.Delivery within time scale. First class service.
9 de julho de 2026
Very good communication and delivered…
Very good communication and delivered exactly on time. DRIVER very good knew where the tanks were
22 de julho de 2026
Ordering and delivery excellent as usual
22 de julho de 2026
Excellent and professional services
22 de julho de 2026
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