Getting fuel delivered no problem.More difficult trying to pay for it.Would like paper receipt.No consideration for older people and any problems they may have in using technology.Sadly that's the wor... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
The driver was efficient, friendly and skilful- In getting his vehicle down and back up a tight driveway. A shorter tanker or slightly longer delivery hose would make life easier but I understand ne... Ver mais
A empresa respondeu
Guys from Scottish fuels arrive mostly on time and are never fazed with dragging pipe up my drive. Leaving paper work then Scottish Fuel send another email with price then send another email with cre... Ver mais
A empresa respondeu
Quick and easy phoning in my order and the staff are also friendly and readily understand my order and quickly confirm the details Delivery is always well within the timeframe given and the delivery... Ver mais
Detalhes da empresa
Escrito pela empresa
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Informações de contato
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Reino Unido
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Excelente
6 mil avaliações
Pede aos clientes que avaliem
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Not able to order usual amount (that…
Not able to order usual amount (that has been ordered for the past umpteen years). Told it went over my credit limit despite always paying bill on time and in full.
Instead of getting delivery in 2 days of ordering was told it would be 7 days, in fact delivery was eventually made 9 days after ordering!
23 de setembro de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Not impressed !!
Well, initial contact was OK once I eventually connected with a human after answering goodness knows how many questions!! I managed to place my order and had to pay for it upfront...OK I get that!! I then was given a delivery date...it came and went!! I phoned and was told there had been a breakdown and was given another date!! That also came and went...short staffed and my driver in hospital, I was told...and so it continued,but hooray 4th time lucky...I got my oil...if it wasn't for your very pleasant delivery driver I would have given you 1 star ...poor service ...don't you think?????
23 de setembro de 2026
Resposta da Scottish Fuels
Thank you for taking the time to share your detailed feedback. We’re very sorry for the experience you had with your delivery.
While we’re pleased that you were eventually able to place your order, we completely understand your frustration at having multiple delivery dates pass without receiving your oil.
We appreciate that having to contact us repeatedly for updates, particularly after already being given a delivery date, is not the level of service you should expect from us.
We understand that unexpected circumstances can sometimes affect deliveries, but we recognise that it is our responsibility to keep you informed and minimise the inconvenience caused.
We sincerely apologise that we fell short on this occasion.
We are, however, delighted to hear that your delivery driver was pleasant and professional. We’ll be sure to pass on your kind comments to them.
Thank you again for your patience and for giving us the opportunity to complete your delivery.
Your feedback is valuable and will be shared with the relevant teams to help us improve our service.
Kindest Regards,
Chelsea
The staff member was very helpful and…
The staff member was very helpful and friendly and The delivery was earlier than expected
22 de setembro de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
reliable deliveries
23 de setembro de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Always prompt delivery
Always prompt delivery on dates due. Very helpful background staff and delivery drivers.
19 de novembro de 2025
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Quick delivery of heating oil and very…
Quick delivery of heating oil and very friendly helpful driver.
22 de setembro de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Efficient service with very pleasant…
Efficient service with very pleasant people
22 de setembro de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Always respectful and great care…
Always respectful and great care taking. Promo delivery. Kept in touch
3 de setembro de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Easy to order online but invoiced me despite paying
Easy to order online, fuel arrived when they said
My only quibble is that I was then posted an invoice which showed amount owing despite the fact that when you order online you have to pay at the time. Get your facts straight before posting it out, absolutely pointless and a little stressful!
19 de setembro de 2026
Resposta da Scottish Fuels
We appreciate your feedback and are glad to hear your order process and fuel delivery went smoothly. We completely understand how receiving a paper bill indicating an outstanding balance for an item already paid for can be confusing and stressful. We are currently looking into our billing system to ensure statement accuracy and prevent this issue from happening again.
Kind Regards
Certas Energy.
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Guys from Scottish fuels arrive mostly…
Guys from Scottish fuels arrive mostly on time and are never fazed with dragging pipe up my drive.
Leaving paper work then Scottish Fuel send another email with price then send another email with credit balance ! Very professional/reliable Company. Thankyou
18 de setembro de 2026
Resposta da Scottish Fuels
Thank you for your positive review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
William
Sales person was very helpful and informed the exact date my delivery would arrive which it did.Good company to deal with
18 de setembro de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Brogan Fuels go above and beyond to deliver in every way…
Brogan Fuels add a personal touch and outstanding customer service all round.
18 de setembro de 2026
Resposta da Scottish Fuels
Thank you for your wonderful review. We truly apprecaite you taking the time to share your experience.
Kind Regards
Certas Energy.
Understanding good service.
18 de setembro de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Good service but keep an eye on price
Good service, but frustratingly always more expensive than other providers. I have resorted to price checking each time before delivery which is a hassle I'd rather do without as a long standing DD customer.
4 de setembro de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Staff was very helpful and oil received…
Staff was very helpful and oil received very quickly thank you
17 de setembro de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with tyhe service you received.
Kind Regards
Certas Energy.
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