Having been a loyal customer for many years I was badly let down over my last order. I was given totally wrong information and at least 3 false promises of deliveries and call backs. I will be changin... Ver mais
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Veja o que dizem as avaliações
Getting fuel delivered no problem.More difficult trying to pay for it.Would like paper receipt.No consideration for older people and any problems they may have in using technology.Sadly that's the wor... Ver mais
A empresa respondeu
The driver was efficient, friendly and skilful- In getting his vehicle down and back up a tight driveway. A shorter tanker or slightly longer delivery hose would make life easier but I understand ne... Ver mais
A empresa respondeu
Quick and easy phoning in my order and the staff are also friendly and readily understand my order and quickly confirm the details Delivery is always well within the timeframe given and the delivery... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Informações de contato
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Reino Unido
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Excelente
6 mil avaliações
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Resposta da Scottish Fuels
Thank you so much for your fantastic feedback!
We’re delighted to hear that our service met all your needs and helps keep you warm throughout the year.
We really appreciate you taking the time to share your experience and thank you for your continued custom!
Kindest Regards,
Chelsea
Useual trouble free delivery.
20 de agosto de 2026
Resposta da Scottish Fuels
Thank you for your feedback! We’re pleased to hear that your delivery was, as usual, trouble-free. We really appreciate your continued custom and taking the time to leave a review.
Kindest Regards,
Chelsea
Resposta da Scottish Fuels
We're so glad to hear you received excellent service and found our driver helpful and friendly.
We appreciate your kind words!
Kindest Regards,
Chelsea
The fuel didn't arrive until long after…
The fuel didn't arrive until long after the delivery date and I ran out of oil. Really wouldn't want to order again with these issues. No compensation or apology
21 de agosto de 2026
Resposta da Scottish Fuels
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about your experience and, in particular, that the delay in receiving your delivery resulted in you running out of oil.
We completely understand how frustrating and inconvenient this must have been.
We’re also sorry that you feel you did not receive the apology or support you should have received at the time. This is certainly not the experience we want for our customers, and we appreciate you bringing this to our attention.
We would like the opportunity to investigate what happened with your delivery and review your concerns regarding the service you received.
If you would like us to look into this further, please contact our Customer Solutions Team at customer.relations@Certasenergy.co.uk, and we’ll be happy to investigate this for you.
Once again, please accept our sincere apologies for the inconvenience and frustration caused.
Kindest Regards,
Chelsea
Resposta da Scottish Fuels
Thank you for your feedback! We’re delighted to hear that you find our service very reliable.
We really appreciate your custom and taking the time to leave a review.
Kindest Regards,
Chelsea
Very efficient company from ordering to delivery.
6 de agosto de 2026
Resposta da Scottish Fuels
Thank you for your wonderful review.
We are so pleased to hear that you found our service efficient from ordering to delivery.
We really appreciate your feedback.
Kindest Regards,
Chelsea
They keep you posted on delivery which…
They keep you posted on delivery which is very important where I live. Very pleasant young man on phone
6 de agosto de 2026
Resposta da Scottish Fuels
Thank you for your lovely feedback!
We’re pleased to hear that you appreciate the delivery updates, especially given where you live, and that you received such pleasant service over the phone.
We really appreciate you taking the time to share your experience and thank you for your continued custom!
Kindest Regards,
Chelsea
Excellent service
6 de agosto de 2026
Resposta da Scottish Fuels
Thank you for your fantastic feedback! We’re delighted to hear you received excellent service.
We really appreciate you taking the time to leave a review and thank you for your continued custom!
Kindest Regards,
Chelsea
Resposta da Scottish Fuels
Thank you for your lovely feedback!
We’re delighted to hear that you were happy with the service, price and delivery.
We really appreciate you taking the time to share your experience and thank you for your continued custom!
Kindest Regards,
Chelsea
The delivery driver was friendly and…
The delivery driver was friendly and helpful.
14 de agosto de 2026
Resposta da Scottish Fuels
Thank you for your kind review!
We’re delighted to hear that you found our delivery driver friendly and helpful.
We really appreciate your feedback and look forward to serving you again!
Kindest Regards,
Chelsea
Resposta da Scottish Fuels
Thank you for your fantastic feedback!
We’re delighted to hear that you received a fuss-free and efficient service.
We really appreciate you taking the time to leave a review and thank you for your continued custom!
Kindest Regards,
Chelsea
No problems of any kind
19 de agosto de 2026
Resposta da Scottish Fuels
Thank you for your positive feedback!
We’re delighted to hear that everything went smoothly with no problems.
We really appreciate you taking the time to leave a review and thank you for your custom!
Kindest Regards,
Chelsea
Resposta da Scottish Fuels
We’re delighted to hear that our drivers are always helpful and provide a great service.
We’ll be sure to pass your kind comments on to the team.
Many thanks for taking the time to leave a review, and we really appreciate your custom!
Kindest Regards,
Chelsea
Very happy with price paid at the time
Very happy with price paid at the time, considerably cheaper than other local retailers. However, the order failed to turn up by the due date - or it would have been 5 stars.
18 de agosto de 2026
Resposta da Scottish Fuels
Thank you for your honest review.
We’re really pleased to hear that you were happy with the price and found it considerably cheaper than other local retailers.
We’re sorry, however, that your delivery did not arrive by the expected date.
We understand how frustrating this can be and appreciate your patience.
We’ll certainly take your feedback on board as we continue to improve our delivery service.
Kindest Regards,
Chelsea
Catherine Reid is a fantastic and…
Catherine Reid is a fantastic and provided excellent, friendly and professional customer service.
14 de agosto de 2026
Resposta da Scottish Fuels
Thank you so much for your wonderful feedback!
We’re delighted to hear that Catherine provided you with such excellent, friendly and professional customer service.
We’ll be sure to pass your kind comments on to Catherine — we know she’ll be delighted to hear them.
Thank you for taking the time to leave a review!
Kindest Regards,
Chelsea
I don’t have to worry about running out…
I don’t have to worry about running out of oil as the company has worked out how much I use and deliver it to me
1 de agosto de 2026
Resposta da Scottish Fuels
Thank you for your lovely feedback!
We’re delighted to hear that our service gives you peace of mind and helps ensure you have enough oil when you need it.
It’s great to know you can rely on us to monitor your usage and arrange deliveries accordingly.
Thank you for your continued custom and for taking the time to share your experience!
Kindest Regards,
Chelsea
Kept informed of delivery.delivery…
Kept informed of delivery.delivery person tidy and careful while crossing garden . Neat delivery
1 de agosto de 2026
Resposta da Scottish Fuels
Thank you for your lovely feedback! We’re pleased to hear that you were kept informed about your delivery and that our delivery driver was tidy, careful and considerate when crossing your garden.
We really appreciate you taking the time to share your experience and thank you for your continued custom!
Kindest Regards,
Chelsea
Resposta da Scottish Fuels
Thank you for your kind review!
We really appreciate your feedback and look forward to serving you again!
Kindest Regards,
Chelsea
they seem to know their way around the…
they seem to know their way around the villages ,and not get lost----and they all speak our language. have a nice day .
14 de agosto de 2026
Resposta da Scottish Fuels
Thank you for the lovely review!
We’re pleased to hear that our drivers know the local villages well and always manage to find their way to you.
We’ll also be sure to pass your kind comments on to the team.
Have a great day, and thank you for choosing us!
Kindest Regards,
Chelsea
Resposta da Scottish Fuels
Thank you for your kind review!
We really appreciate your feedback and hope to serve you again soon!
Kindest Regards,
Chelsea
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