Failed to refund despite three requests and promises and now way over 14 day period for dealing with this. Shame as good product and only sizing was issue
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Veja o que dizem as avaliações
I love the swimwear and kaftan sets but do find buying them both matching rather expensive. Seaspray sent me a discount loyalty code which made such a difference and treated myself. They look great an... Ver mais
Ordered during November discount event. Despite this being a busy period, my order was dispatched quickly and arrived a few days later. Swimwear details and pictures online matched with my order when... Ver mais
A empresa respondeu
I am very disappointed with Seaspray. At the end of April I ordered the Kerala swimsuit and matching pareo for an upcoming cruise. I wore the suit twice for swimming. Since returning home the next... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Seaspray, we have created stunning swimwear for over twenty-five years with a single objective – to celebrate our amazing and unique bodies just the way they are. We understand the daunting feeling of lounging by a pool in just a covering of stretchy fabric and have designed our body enhancing swimwear to give you the confidence and reassurance that you do look as fabulous as you truly are, be it through our draping, support or control. We create our all our clothing with a touch of tailoring magic to drape, conceal and enhance in all the right places and our attention to detail is unparalleled because we truly understand the importance of the perfect fit and feel. We understand that all bodies are different and Seaspray suits are available in both standard length and long length to flatter the longer torso and work wonders for the curvier figure. Our slimming tummy control mesh panels are a signature feature too providing gentle yet firming support to the areas you might be conscious of, giving you the perfect level of security in your swimwear. We have a passion to find the perfect style to suit your shape and our customer service team is eager to offer advice and make recommendations should you need it. We also offer a free 30 day return policy so you can try suits on in the comfort of your own home. Today, we continue to be small team working closely together to ensure the spirit of Seaspray remains in each garment we produce. Everything we create has been developed with care, longevity and sustainability in mind to bring you innovatively shaped designs and firm favourites with vibrant, fashion led colours and prints and a timeless, classic feel. As we look to the future, we are excited to introduce even more stylish new ranges to you and are working to become carbon neutral and developing our range from sustainable materials. Please be sure to visit us regularly for the latest offerings, special offers and exciting events or sign up today for exclusive offers and updates. Love, Seaspray x
Informações de contato
Seaspray Swimwear, Listers Mill, Heaton Road , BD9 4SH, Bradford, Reino Unido
- 01274360400
- customercare@seaspray.co.uk
- seaspray.co.uk
3,9
Muito Bom
206 avaliações
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Love this brand
Love this brand. They are true to size too unlike some swimwear
Fast and efficient delivery
30 de setembro de 2024
Resposta da Seaspray Swimwear
Thank you so much for your kind words! We're delighted to hear that you love our brand and find our swimwear true to size. Providing fast and efficient delivery is important to us, and we’re happy you had a great experience.
We look forward to welcoming you back again soon!
Really attractive costumes
Really attractive costumes. Great style. Too early to comment on their longevity as not worn or washed yet. Bought on sale so good prices.
30 de setembro de 2024
Resposta da Seaspray Swimwear
Thank you for your lovely feedback! We’re glad to hear that you love the style of the costumes and found them at great prices during the sale. We hope you’ll be just as pleased with their longevity once you’ve had a chance to wear and wash them.
If you have any further questions or need assistance in the future, we’re always here to help!
Great quality. Great fit
Delighted with the quality and fit of my items (swimsuit and a dress).
Fast and efficient service.
Would recommend
26 de setembro de 2024
Resposta da Seaspray Swimwear
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re delighted with the quality and fit of your swimsuit and dress. Providing fast and efficient service is always our goal, and we’re glad you had a positive experience.
We truly appreciate your recommendation and look forward to serving you again in the future!
Ordered
Ordered. Love the quality, sizing, shape and structure. Service really quick!
24 de setembro de 2024
Resposta da Seaspray Swimwear
Thank you so much for your wonderful review! We're thrilled to hear that you love the quality, sizing, shape, and structure of your order. We're also glad you were happy with the quick service. We appreciate your support and look forward to serving you again!
Disappointed with Seaspray
I am very disappointed with Seaspray. At the end of April I ordered the Kerala swimsuit and matching pareo for an upcoming cruise. I wore the suit twice for swimming. Since returning home the next time I wore the suit at the seaside I noticed that the top layer of fabric had lost its shape. I wrote to Seaspray asking if they had any other incidents of failure but have received no reply. For an expensive item I would expect better customer service.
19 de setembro de 2024
Avaliação não solicitada
Resposta da Seaspray Swimwear
We sincerely apologize for the experience you've had and for the lack of response to your initial inquiry. This is not the level of service we strive for, and we understand your frustration, especially given the high expectations for our products.
Please know that we take quality issues very seriously, and we'd like to resolve this for you as quickly as possible. Could you kindly reach out to our customer service team again, and we'll ensure that your concerns are addressed promptly?
Thank you for bringing this to our attention, and we truly appreciate your patience.
Ordered 3 x one piece swimming…
I ordered 3 x one piece swimming costumes, I kept 2, along with my free cover up.
Very happy. Thank you Seaspray.
30 de agosto de 2024
Resposta da Seaspray Swimwear
Thank you so much for your feedback! We're delighted to hear that you're happy with your swimsuits and the free cover-up. It’s always a pleasure to know our customers are satisfied with their purchases. Thank you for choosing Seaspray, and we hope to serve you again soon!
Resposta da Seaspray Swimwear
We sincerely apologize for the delay in responding and for any inconvenience caused by the incomplete order. Please know that we are looking into this as a priority and will get back to you with a resolution as soon as possible. Thank you for your patience, and we’ll ensure this is resolved promptly.
Great company
I ordered incorrect size and they managed to intercept the warehouse lovely people to deal with .
30 de agosto de 2024
Resposta da Seaspray Swimwear
Thank you for your kind review! We're so glad we could catch the order in time and help with the correct size. It's always a pleasure to assist, and we appreciate your support. Looking forward to helping you again in the future!
Very satisfied customer
Quick response to order, reasonable prices, good sizing, looks like good quality but haven't been in the pool yet so hope it lasts!
30 de julho de 2024
Resposta da Seaspray Swimwear
Thank you so much for your kind words! We're thrilled to hear you're satisfied with your purchase and our service. We strive to offer quality products at great prices, and we're glad to know you're happy with the sizing and quality so far. We hope your new swimsuit performs perfectly in the pool—enjoy! If you ever need anything else, we're here to help.
Beautiful swimsuit and dress
Beautiful swimsuit and dress. The material of the swimsuit is so silky. Feels great on. Just needed to return the beach cover up and order a replacement as it was too generous. Very speedily done. I will buy again.
29 de julho de 2024
Resposta da Seaspray Swimwear
Thank you so much for your lovely feedback! We're thrilled to hear that you love the swimsuit and dress, and that the material feels great on you. We're glad the return process for the beach cover-up was quick and easy. We look forward to serving you again soon!
Seaspray swimming costumes
Great quality swimwear and perfect fit - I have two swimming costumes from Seaspray
29 de julho de 2024
Resposta da Seaspray Swimwear
Thank you so much for your kind words! We're thrilled to hear that you love the quality and fit of our swimwear. It’s wonderful to know you’re enjoying your Seaspray swimsuits. We look forward to providing you with more fabulous pieces in the future!
Returned items from order - Not refunded for all
Edit - refund now received after me contacting the group headquarters and complaining.
Returned items from order. One of the swimsuits hasn’t been refunded. It was absolutely returned.
Update, the company has now been ignoring my emails for a week. I’ve logged a dispute with Klarna. I just hope they can help resolve.
I also have a faulty item - worn for an hour and the bone came out of the side. I’ll be returning this. Now worried I won’t get a refund
24 de julho de 2024
Avaliação não solicitada
Resposta da Seaspray Swimwear
Thank you for sharing your experience, and I'm truly sorry for the frustration you've gone through. I'm glad to hear that your refund has now been processed, but I completely understand your concerns and regret the delay in our communication. Please know that we take your feedback seriously, and I’ll personally ensure that your faulty item return is handled promptly and that you receive the appropriate refund.
If there's anything else you need or if you have any further concerns, please don't hesitate to reach out. Your satisfaction is important to us, and we’re committed to making this right.
Good quality products and very helpful…
Good quality products and very helpful customer service
27 de junho de 2024
Resposta da Seaspray Swimwear
Thank you so much for your kind feedback! We're delighted to hear that you're happy with the quality of our products and that our customer service team was able to assist you. Your satisfaction is our top priority, and we look forward to serving you again!
Excellent service love my swimsuits
Excellent service love my swimsuits .
I had to do a return and that was fantastic service also
24 de junho de 2024
Resposta da Seaspray Swimwear
Thank you for your wonderful feedback! We're so glad to hear that you love your swimsuits and that you had a great experience with our service, including the return process. It’s always our goal to make your shopping experience as smooth and enjoyable as possible. We appreciate your support and look forward to serving you again!
Lovely swimsuit
Lovely swimsuit, love the material, true to size & lovely fit. Only criticism is the lining shows just above the bust line but a stitch will sort that out. Would like them to do Tankinis as well.
26 de junho de 2024
Resposta da Seaspray Swimwear
Thank you for your lovely feedback! We're thrilled to hear that you love the swimsuit, especially the material and fit. We appreciate your note about the lining—thank you for bringing it to our attention. I’ll pass along your suggestion for Tankinis to our team. We’re always looking for ways to improve and expand our collection!
Bikini is exactly as described
Bikini is exactly as described; great fit and arrived in good time.
24 de junho de 2024
Resposta da Seaspray Swimwear
Thank you for your feedback! We're delighted that the bikini is just as you expected and that it fits perfectly. It’s great to hear that it arrived promptly, too. We hope you enjoy wearing it and look forward to serving you again!
Resposta da Seaspray Swimwear
Thank you for your feedback! We're thrilled to hear that you enjoyed our fast service and love the swimsuit. We hope it brings you many great moments by the water!
Have bought from seaspray before yes I have
Have bought from seaspray before. This swimsuit came up in the sale at just the right time and was what I was looking for. It was a great price, but not the only reason I made a purchase. Easy to use website and fast delivery. The swimsuit was perfect, can’t wait to try it out in France.
28 de maio de 2024
Resposta da Seaspray Swimwear
Thank you for your wonderful feedback! We're delighted to hear that you found the perfect swimsuit at a great price and that our website and delivery service met your expectations. We hope the swimsuit enhances your time in France and brings you lots of joy. If you need anything else, just let us know!
Amazing swimsuits which are perfect for…
Amazing swimsuits which are perfect for us tall ladies. Quickly delivered too.
28 de maio de 2024
Resposta da Seaspray Swimwear
Thank you for your kind words! We’re thrilled to hear that our swimsuits are perfect for tall ladies like yourself and that you received them quickly. If you need anything else or have any further feedback, feel free to reach out. Enjoy your swimsuits!
If I could give it minus stars I would
If I could give it minus stars I would, so Shocking the customer service is dreadful, I received my two swimsuits and one of them is the wrong product the other doesn't fit and looks a different colour to the back when you put it on!! There are no return instructions or even address to return to emailed customer service over a week ago and no reply!! Never again
2 de junho de 2024
Avaliação não solicitada
Resposta da Seaspray Swimwear
I’m truly sorry to hear about your experience and understand your frustration. It’s clear we’ve fallen short of your expectations, and I sincerely apologize for the inconvenience.
I hope this is sorted out now.
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