Failed to refund despite three requests and promises and now way over 14 day period for dealing with this. Shame as good product and only sizing was issue
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Veja o que dizem as avaliações
I love the swimwear and kaftan sets but do find buying them both matching rather expensive. Seaspray sent me a discount loyalty code which made such a difference and treated myself. They look great an... Ver mais
Ordered during November discount event. Despite this being a busy period, my order was dispatched quickly and arrived a few days later. Swimwear details and pictures online matched with my order when... Ver mais
A empresa respondeu
I am very disappointed with Seaspray. At the end of April I ordered the Kerala swimsuit and matching pareo for an upcoming cruise. I wore the suit twice for swimming. Since returning home the next... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Seaspray, we have created stunning swimwear for over twenty-five years with a single objective – to celebrate our amazing and unique bodies just the way they are. We understand the daunting feeling of lounging by a pool in just a covering of stretchy fabric and have designed our body enhancing swimwear to give you the confidence and reassurance that you do look as fabulous as you truly are, be it through our draping, support or control. We create our all our clothing with a touch of tailoring magic to drape, conceal and enhance in all the right places and our attention to detail is unparalleled because we truly understand the importance of the perfect fit and feel. We understand that all bodies are different and Seaspray suits are available in both standard length and long length to flatter the longer torso and work wonders for the curvier figure. Our slimming tummy control mesh panels are a signature feature too providing gentle yet firming support to the areas you might be conscious of, giving you the perfect level of security in your swimwear. We have a passion to find the perfect style to suit your shape and our customer service team is eager to offer advice and make recommendations should you need it. We also offer a free 30 day return policy so you can try suits on in the comfort of your own home. Today, we continue to be small team working closely together to ensure the spirit of Seaspray remains in each garment we produce. Everything we create has been developed with care, longevity and sustainability in mind to bring you innovatively shaped designs and firm favourites with vibrant, fashion led colours and prints and a timeless, classic feel. As we look to the future, we are excited to introduce even more stylish new ranges to you and are working to become carbon neutral and developing our range from sustainable materials. Please be sure to visit us regularly for the latest offerings, special offers and exciting events or sign up today for exclusive offers and updates. Love, Seaspray x
Informações de contato
Seaspray Swimwear, Listers Mill, Heaton Road , BD9 4SH, Bradford, Reino Unido
- 01274360400
- customercare@seaspray.co.uk
- seaspray.co.uk
3,9
Muito Bom
206 avaliações
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Sent two identical costumes. Returned. Still no refund
I asked for advice on sizing. Got nothing. I ordered same swimsuit in two different sizes. Sent two costumes the same size. Did not fit. Returned immediately. Still have not received refund but advised I’m getting less than half my money back
What do I do?
11 de maio de 2024
Avaliação não solicitada
Resposta da Seaspray Swimwear
I’m really sorry to hear about the trouble you’re experiencing. It sounds like there’s been a mix-up, and I understand how frustrating this must be.
I hope this is sorted now
I am really disappointed in the after sales service
I am really disappointed that you have not replied to any of my messages asking how to return my order.
In my delivery there is no paperwork or labels with the costume so I do not know where to return the costume to. I am would really like an immediate answer to this message so I can post the costume back and then re order a different one as you do not arrange exchanges. The order ID is 7659 dated 2024 May 10 - SKU = SY010692R1 and is a Zambia Mock Wrap Swimsuit.
17 de maio de 2024
Avaliação não solicitada
Resposta da Seaspray Swimwear
I’m truly sorry for the delay and the inconvenience you’ve faced. It’s unacceptable that you haven’t received a response or the necessary return information. I hope this is sorted now
It was all good but all sent back as…
It was all good but all sent back as didn’t suit me personally.
25 de abril de 2024
Resposta da Seaspray Swimwear
Thank you for letting us know. I’m sorry to hear that the items didn’t suit you personally, but I appreciate your feedback. If you need any assistance with returns or finding something that fits your needs better, please don’t hesitate to reach out. We’re here to help!
I was delighted to find this store
I was delighted to find this store on line as its difficult to find top quality swimsuits for the larger lady - but here it is in spades. I now have 3 x one piece suits and they are all excellent. One is for my daughter who is taking 2 well earned holidays the year and I'm fed-up with seeing her in ill-fitting costumes.
24 de abril de 2024
Resposta da Seaspray Swimwear
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re delighted with our swimsuits and that they’ve met your expectations. It’s great to know that your daughter will also benefit from a well-fitting suit for her holidays. If you need any more assistance or have further questions, feel free to reach out. Enjoy your swimsuits and have a fantastic time with your family!
A great service
A great service. I ordered totally the wrong size but the swap was down within a week and I have 2 cozzies plus a wrap and can’t wait for my holidays. As a larger lady, I’m these styles give me so much confidence that I really can look nice!
8 de abril de 2024
Resposta da Seaspray Swimwear
Thank you and see you again soon.
Loved my costume.
Loved my costume, but unfortunately too long for my height so had to return. Good company to deal with.
5 de abril de 2024
Resposta da Seaspray Swimwear
Thank you
GOOD LONGER LENGTH COSI
Got the costumes I wanted having tried a few other suppliers, there costumes didn't meet my needs, I didn't feel well held and secure. With seaspray I did, no brainer.
2 de abril de 2024
Resposta da Seaspray Swimwear
Great news! Our longer fit's are very popular with those people who need the extra comfort.
Sendung irrt durch England
Guten Tag, meine Retoure kann trotz richtiger Adresse nicht zugestellt werden
2 de abril de 2024
Resposta da Seaspray Swimwear
Hi Harald - thank you for your request for help with returning your item. We are pleased to hear that our CS team have helped you solve the issue with your courier company and the item is arriving back with us today when your refund will be processed. :)
Fabulous swim wear. This is my second purchase from…
Fabulous swim wear.
This is my second purchase from Seaspray. Lovely swimsuit and so comfortable to wear. Would highly recommend.
2 de abril de 2024
Resposta da Seaspray Swimwear
Thanks so much for your feedback and we look forward to your custom again in the future.
Good quality
Good quality. The longer style is perfect as I am tall. Very comfortable and worth the expense as a keen swimmer.
2 de abril de 2024
Resposta da Seaspray Swimwear
Great news! Our longer fit's are very popular with those people who need the extra comfort.
I still haven’t received my swimsuit…
I still haven’t received my swimsuit after 12 days!
28 de março de 2024
Resposta da Seaspray Swimwear
Thanks for contacting our team and apologies for the delays but glad to see this is all resolved.
order efficiently dealt with
6 de março de 2024
Resposta da Seaspray Swimwear
Thank you and see you again soon.
Description and photo accurate
Description and photo accurate. Speedy service.
26 de fevereiro de 2024
Resposta da Seaspray Swimwear
Thanks for taking the time to let us know how we have done and pleased to hear everything was speedy.
Nice to find a swimsuit with a long…
Nice to find a swimsuit with a long enough body and also good coverage, after ordering/returning 2 other brands which didn’t fulfill those requirements!
5 de março de 2024
Resposta da Seaspray Swimwear
3rd time luck! You know where to come 1st next time!
We specialise in well designed, and fitting swimsuits which provide good coverage for all body sizes. Our long fits are especially popular.
Resposta da Seaspray Swimwear
We’re very sorry for the delay in receiving your order. At Seaspray, we always strive to provide the best service possible, but unfortunately, sometimes courier delays are beyond our control.
We completely understand how frustrating this must be, and we’re happy to look into this for you. Please let us know if you’d like us to follow up with the courier or provide any further assistance.
Thank you for your patience, and our sincerest apologies for any inconvenience caused.
The sizing was really out and the…
The sizing was really out and the quality of the material wasn't good.. Also I had to return them and you've had my returns for 4 days now and still no refund email.
28 de fevereiro de 2024
Resposta da Seaspray Swimwear
Thank you for the feedback and sorry for the difficulties this gave you. Good to know all resolved now.
Resposta da Seaspray Swimwear
Thank you!
Wonderful swimsuit.Beautiful
Wonderful swimsuit.Beautiful, Good Support and longer length, perfect for plus sizes.
18 de fevereiro de 2024
Avaliação não solicitada
Resposta da Seaspray Swimwear
Great to hear that everything met your expectations and we hope you enjoy wearing the swimsuit.
Superb customer service
I ordered the Passiflora bandeau swimsuit with matching pareo and was very pleased with the quality & fit. However, after wearing on holiday I found that the side supporting metal strip had come free of its surrounding padding & was digging into me when worn. I emailed customer service & told them of my problem & received a replacement costume within a week!!!! Superb customer service & one very happy customer! Well done Seaspray
16 de fevereiro de 2024
Avaliação não solicitada
Resposta da Seaspray Swimwear
Things do go wrong occasionally however hard we try to ensure they don't, but very pleased to hear we sorted out the problem and sent you a replacement promptly.
Black lurex swimsuit
Black lurex swimsuit. Very baggy around legs / crotch - needs elastic.
16 de fevereiro de 2024
Avaliação não solicitada
Resposta da Seaspray Swimwear
Thank you for your feedback and for taking the time to share your experience. We’re sorry to hear that the fit of the swimsuit wasn’t quite right, particularly around the leg and crotch area.
Your comments are valuable and have been shared with our design team for review. If you'd like to return or exchange the item, please reach out to us at customercare@seaspray.co.uk, and we’ll be happy to assist you.
Warm regards,
The Seaspray Team
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