Second Nature Avaliações 

1.101
•
O TrustScore é 1.5 de um total de 5

1,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Terrible customer service. Darwing handled the call very poorly. Found a better option where I can get a better deal with another company that doesn't read off a script. I chose to opt out. He then st... Ver mais

Avaliado com 1 de um total de 5 estrelas

Worst experience ever. Not sure why property owners let these people connect with their tenant’s. This company can’t even send the right sized air filters. The funny thing is I’ve emailed them sev... Ver mais

Avaliado com 5 de um total de 5 estrelas

The Doctor introduced me to Second Nature as I have a high blood sugar count. I have been thrilled to find such great support and have learned so much about reading food labels, planning meals and org... Ver mais

Avaliado com 1 de um total de 5 estrelas

Scam not really covering the Renters. Second Nature Insurance Research: Second Nature Links are not supported: General Support Call: (516) 362-0366 Not even in the United States f... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Sistemas de Ar Condicionado

Escrito pela empresa

Originally founded in 2012 as FilterEasy, Second Nature’s mission is simple, to make replacing your home's filters as convenient as possible. Convenient and hassle-free subscriptions are offered for air filter and refrigerator water filter replacements. The high-quality filters you need, right when you need them delivered directly to your door.


Informações de contato

1,7

Muito Ruim

O TrustScore é 1.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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1,7

Todas as avaliações

(1.101)

10 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Convenient and cost efficient service!

I often could not find the correct filters at the large hardware stores. The convenience of having what I need delivered on a schedule and at a reasonable price is a blessing. I mentioned your service to my HVAC service technician and he thought that was a great service, so I gave him your name.

27 de janeiro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Never had an issue until my most recent…

Never had an issue until my most recent fridge filter delivery - I noticed the filter was a different brand than what I usually get. We all noticed the water did not taste the same. Tasted a bit chalky. We haven’t been able to use it for water . Waiting for the next filter delivery to see if we get the usual brand back.

1 de dezembro de 2022
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

We're sorry to hear you had a poor experience with your recent shipment. Swift Green is our temporary fridge filter supplier. While these filters should have the same taste, fit, and function as your previous filter, we would be happy to correct any issue you experienced. Reach out to us at hello@secondnature.com and we would be more than happy to help.

Avaliado com 5 de um total de 5 estrelas

No forgetting to "remember to change the furnace filters" any longer!

Before I found Second Nature, I would buy a 6 pack of filters, and always forget to actually install the new one each month. A 6 pack could last be 2-3 Years, causing obvious harm to our home and not helping to keep it clean. Now with the Auto Shipment option, I change the filters ever month when the filters arrive. Our home it healthier and cleaner thanks to Second Nautre.

1 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Its great to not have to worry about…

Its great to not have to worry about when the last time I changed my filter. Smart thermostats are helpful but then I need to add it to my list and go out and grab one from the local hardware store. It shows up, I swap it in and toss the old one and move on. Less stress, no forgetting to replace it, and it arrives on time, every time. Best reminder yet!

31 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ser and Forget

Very easy to get whatever you may need delivered to your home on a scheduled basis. Literally set and forget. I've been using them for years and have had no issues with my deliveries.

31 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Waste of Time and Money, Cheaper on Amazon

The website says 2-11 days for shipping, what is not made clear is that there is also 3-5 business days for processing. Our order took 3 weeks to finally arrive and upon arrival only 1/2 the order was fulfilled, and not only that the filter was the wrong size altogether. I asked for a refund due to these circumstances and they do not issue refunds? In 2023, there is a business that legit wont give you your money back after completely failing to give you what you paid for. They simply send more filters, which means welcome back to the 3 week wait time and hoping its the right size. Save your time and money and just go order a 4 pack of brand name filters off Amazon and have it delivered to your door on time and for less money per filter. This was a horrible experience. DO NOT RECOMMEND.

4 de janeiro de 2023
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

We are sorry to hear that you were unhappy with your experience. Your order was processed in under 2 business days and shipped in the expected shipping window as described on our website. While fulfillment errors are unfortunate we strive to get your order corrected by sending a replacement as described in our return policy. Your replacement order is processing and if there is any other way we can help let us know.

Avaliado com 1 de um total de 5 estrelas

Filters do not fit

Filters do not fit. I had used filtrete brand prior which on packaging says size is 19.84 x 29.84 x .78. Ordered a 20x30x1 and the actual sizing on the filter is 19 5/8 x 29 5/8 x 3/4 which is actually smaller, but it doesn't say that anywhere on website when ordering, just that you are ordering a 20x30x1. I asked for a refund which they don't do, only send you out a new shipment of the same size. The first shipment was a foldable kind and then they offered to send me regular kind, but not sure why they would do that if I said it didn't fit, its still the exact same size. I wish I could have received a refund instead.

1 de dezembro de 2022
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

We're sorry you were not happy with the replacement option. The filter grill in your home comes equipped with slotted tabs to help hold your filter in place up to 1 inch difference. HVAC companies install these with your system as it is very common to see these minor size variations between manufacturers. While there may be a variation of less than 1/4 inch undercut in the filter you received, proper installation will allow you to use it. If you need additional assistance with installation please reach back out to us and we would be happy to help.

Avaliado com 1 de um total de 5 estrelas

It’s unfortunate because I once thought…

It’s unfortunate because I once thought it was great. I paused my service because I don’t need filters during summer. Received my first filter of the fall and it showed up in a blank box. I open the box to find an unwrapped, plain white filter. The only marking was the size of it. There was no branding anywhere. It seemed really odd that a business wouldn’t have their name printed on anything let alone the actual product. I reached out and they said they now deliver unwrapped filters for environmental reasons; ok fine. Then they said that in order to get the filters out faster they don’t mark their product with the brand name. Really?? If you check their socials you’ll see the purple box with Second Nature printed on it. You’ll also see the border of the filters are purple with their name on it. Again, zero way of knowing this was their product; unmarked filter in the unmarked box. Even the return address was just a fulfillment center. The response was weak.

Update: I love how their response to my review is all about the planet and to look beyond socials, yet their emails weren’t so environmentally based, aside from why the filter isn’t wrapped. I used their service in the past; I guess they didn’t care about the planet when they had their branding on everything 🤷🏼‍♂️. Something doesn’t seem right and I’ll say it again, the response was weak.

15 de novembro de 2022
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

Thank you for your feedback. Here at Second Nature the health of our planet is one of our top priorities. Reducing the usage of dyes and plastics means that we can protect our planet while still delivering a high performance filter to protect our customers. We hope that you will take time to look beyond socials at the bigger picture, so that we can promote a happy and healthy world for all people!

Avaliado com 1 de um total de 5 estrelas

I liked this brand a lot in the past…

I liked this brand a lot in the past but I made a mistake purchasing a filter and since I already received it, they don’t accept returns. Buy from Amazon or a home depot in the future. Similar prices and they accept returns

7 de novembro de 2022
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

It's great to hear you have had a good experience with the product in the past. For the health and safety of our customer we cannot take a product back once it has been shipped as it would represent a health hazard. However, we did offer a replacement filter in the correct size or a credit towards your next order. If you change your mind please reach out at hello@secondnature.com and we'll be happy to help!

Avaliado com 1 de um total de 5 estrelas

Horrible customer service

This company claimed I signed up for a subscription service (which I did not) and then sent me a filter which is the wrong size and would not give me a refund. I don't care how much tracking they supposedly have on my order their customer services is the worst. Would never give them any business in the future.

7 de outubro de 2022
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

It is unfortunate that we could not come to an agreement! Second Nature is a subscription-only business. You signed up for a subscription on Oct 1, 2020, using promo code OTAFFREE, specifying shipments every 12 months. You confirmed receiving your first shipment, and we sent your second shipment as scheduled. When you let us know that your second filter didn’t fit, the size you requested was the one you earlier confirmed had worked. Sending a replacement wouldn’t have done much good. I hope things are clearer now, but feel free to to reach out again.

Avaliado com 5 de um total de 5 estrelas

The Best!

JD and Christen at Second Nature are absolutely THEE BEST! They are very knowledgeable and an awesome at helping in any way they can. Amanda is also a gem - can't thank them enough. Highly recommend for businesses and residents looking for assistance.

19 de setembro de 2022
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

Hi Danielle,

Thank you for your kind words. Here at Second nature we aim to provide the best possible experience. We are glad we were able to provide that to you!

Avaliado com 1 de um total de 5 estrelas

What's the point??

This might just be the most pointless service I've ever encountered. I thought they would be setting up the services on the phone. If I give information that they pass on to the utility company, I don't understand why this is easier than going directly to a utility company website and setting it up myself.

I feel like I'm in the movie Officespace. "What would you say you do here?"

3 de setembro de 2022
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

Hi Ryan,

I am sorry to hear that you were unhappy with your recent interaction at Second Nature. Here at Second Nature we strive to provide the best possible customer experience. I would like to connect with you and see how best we can handle your unique situation and I will be sending you an email. I look forward to finding the best resolution for you!

Avaliado com 5 de um total de 5 estrelas

Fantastic app

Fantastic app, easy to use with a structured approach to help you stay on track.
It also has some great recipies, tips and a coach.
I lost 6lbs in 3 weeks without feeling hungry or craving food.

30 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A huge Thank You

The Doctor introduced me to Second Nature as I have a high blood sugar count. I have been thrilled to find such great support and have learned so much about reading food labels, planning meals and organising a healthy lifestyle. I am sleeping better, drinking less coffee and feeling healthier after only a short while. Many thanks to all who have made this possible.

27 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I joined Second Nature in October and…

I joined Second Nature in October and in the first year I lost about 2Stone, but more than that…..I felt healthier, I was sleeping better, I felt stronger, fitter, lighter, and less stressed.
This is not a diet, it’s a lifestyle choice and balances many aspects of life giving you the tools to make wiser, better choices without guilt, without being unsociable when eating out.
It works by giving you the tools and information you need to make the choices you want. It empowers you by helping you to understand why you eat what you eat, and what your choices can be.

13 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love the auto-ship option

I love the auto-ship option. I don't have to think about ordering filters, and I also don't have to worry about running out of furnace filters. I can change them when I need to!

15 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What a super service

What a super service! I get filters every three months, I do t have to remember to go to pick them up. The price is the same as the big box home improvement stores. I highly recommend the service. And now water filters for my refrigerator? Wow!

12 de março de 2022
Avaliação não solicitada

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