Terrible customer service. Darwing handled the call very poorly. Found a better option where I can get a better deal with another company that doesn't read off a script. I chose to opt out. He then st... Ver mais
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Veja o que dizem as avaliações
Worst experience ever. Not sure why property owners let these people connect with their tenant’s. This company can’t even send the right sized air filters. The funny thing is I’ve emailed them sev... Ver mais
The Doctor introduced me to Second Nature as I have a high blood sugar count. I have been thrilled to find such great support and have learned so much about reading food labels, planning meals and org... Ver mais
Scam not really covering the Renters. Second Nature Insurance Research: Second Nature Links are not supported: General Support Call: (516) 362-0366 Not even in the United States f... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Originally founded in 2012 as FilterEasy, Second Nature’s mission is simple, to make replacing your home's filters as convenient as possible. Convenient and hassle-free subscriptions are offered for air filter and refrigerator water filter replacements. The high-quality filters you need, right when you need them delivered directly to your door.
Informações de contato
333 Fayetteville St, Suite 600, 27601, Raleigh, Estados Unidos
- (800) 308-1186
- hello@secondnature.com
- secondnature.com
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Não respondeu a avaliações negativas
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Service started out great and has…
Service started out great and has slowly declined. We are going on 2 months without our filters being delivered. We are set up for monthly delivery. Never received our September filters and now we are almost out of October and still no filters. There is zero way to actually talk to someone to address issues over the phone. They have no problem charging my credit card monthly though.

Resposta da Second Nature
They automatically send them every 30…
They automatically send them every 30 days so that is 1 less thing I have to worry about.
It automatically comes out of my account every month and they send me what i need every month on time.
Very happy with the service and would recommend them to other people
The filters that they provide are as good if not better than what you have to go buy in the stores.
They are shipped directly to my home every month without me having to remember and run to the store to get them

Resposta da Second Nature
No remembering to get a new one
I would always forget to get a new air filter and would even have it on my list. These filters are great quality and ship automatically so no more forgetting to buy a new one.

Resposta da Second Nature
I really do like my Second Nature…
I really do like my Second Nature experience. First of all, the filter arrives just at the time I need to change the filter. No more forgetting or letting it slip up on me without a filter on hand.
Also, it’s a perfect fit and I don’t have to go all over town looking for the correct size. It filters well and like I said, the convenience is so good.

Resposta da Second Nature
Awful Customer Service
I finally received my filters only to get the wrong sizes. Tried calling and, of course, no one answered so sent an email a few days ago and another yesterday with no response. All I want is the correct sizes that I ordered.

Resposta da Second Nature
So frickin' easy!
Wow, I love this service. I never used to remember to change my air filters but now they just show up. Legit could not be easier. I tried to get my filters on amazon but have to order cases of them and never remember to change them. Thanks, Second Nature - you have a customer for life!

Resposta da Second Nature
An excellent subscription service for those who need a reminder to change their filters!
I am an incredibly forgetful person. I'm embarrassed to even say how long I've gone between changing my air filters. Getting them shipped to me reminds me to change them on a schedule and I've noticed a remarkable difference in how often I need to dust. I love that they also have less common sizes as both my filters are difficult to find in store. I recommend this subscription service to everyone.

Resposta da Second Nature
Love the new design of my filters
Love the new design of my filters. Space saving storage and takes up less room when having to throw them away.
I love Second Nature and I have been…
I love Second Nature and I have been using them for years and they are right on time with the shipment and it keeps me on schedule when it time to change my filters. So convenient and if there is ever a problem, they have great customer service as well.

Resposta da Second Nature
I love the service Second Nature provides
I love Second Nature's quality filters. I don't even have to think about changing our filters anymore. The filters arrive on a schedule!! Second Nature will also remind you beforehand in case you've forgotten. Absolutely fantastic service!!!
Easy Peesy.
Convenient, affordable, good customer service. What more do you need?

Resposta da Second Nature
Second Nature filters are Long Lasting…
Second Nature filters are Long Lasting , Mailed to Your Door & inexpencive !!! You Can't Go wrong !
Convenient service for disabled
I am thrilled to have Second Nature delivering my air condition filters. I am disabled with a tramatic brain injury as It is really difficult for me to remember to change my filters. Now I don't have to worry and everything is better in my condo.

Resposta da Second Nature
I mistakenly ordered the wrong filter
I mistakenly ordered the wrong filter, and not only did they help me order the correct one, they did not charge me for my mistake. I love that when the filters arrive I change them knowing I am doing it timely.

Resposta da Second Nature
I don't have to set reminders anymore
I don't have to set reminders anymore. My filter shows up and I change it and never have to think about it.
Awful customer service
Awful customer service. My shipment was supposed to arrive last week and fedex told me To call the shipper so they could file a claim. I have emailed and texted for multiple days, multiple times and have still not been helped. The whole reason I chose this business was for the convenience factor - this is the exact opposite. Canceling my subscription.

Resposta da Second Nature
Great concept lacking customer service
Love the concept and products bit their customer service is lacking. I've been asking for 2 days if someone can tell me if my filter has shipped and only have the option to submit the question on their website. 48 hours later after multiple requests I still have no response.
Poor Customer Response and service
Poor Customer Response and service. They follow up ( eventually) with an automatic email….. Promise to fix the problem and NO followed. I have cancelled my service and found there are many other ways to conveniently get air filters

Resposta da Second Nature
Thank you for the experience
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