Second Nature Avaliações 

1.101
•
O TrustScore é 1.5 de um total de 5

1,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Terrible customer service. Darwing handled the call very poorly. Found a better option where I can get a better deal with another company that doesn't read off a script. I chose to opt out. He then st... Ver mais

Avaliado com 1 de um total de 5 estrelas

Worst experience ever. Not sure why property owners let these people connect with their tenant’s. This company can’t even send the right sized air filters. The funny thing is I’ve emailed them sev... Ver mais

Avaliado com 5 de um total de 5 estrelas

The Doctor introduced me to Second Nature as I have a high blood sugar count. I have been thrilled to find such great support and have learned so much about reading food labels, planning meals and org... Ver mais

Avaliado com 1 de um total de 5 estrelas

Scam not really covering the Renters. Second Nature Insurance Research: Second Nature Links are not supported: General Support Call: (516) 362-0366 Not even in the United States f... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Sistemas de Ar Condicionado

Escrito pela empresa

Originally founded in 2012 as FilterEasy, Second Nature’s mission is simple, to make replacing your home's filters as convenient as possible. Convenient and hassle-free subscriptions are offered for air filter and refrigerator water filter replacements. The high-quality filters you need, right when you need them delivered directly to your door.


Informações de contato

1,7

Muito Ruim

O TrustScore é 1.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,7

Todas as avaliações

(1.101)

10 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Service started out great and has…

Service started out great and has slowly declined. We are going on 2 months without our filters being delivered. We are set up for monthly delivery. Never received our September filters and now we are almost out of October and still no filters. There is zero way to actually talk to someone to address issues over the phone. They have no problem charging my credit card monthly though.

25 de outubro de 2021
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

Hi Jamison,
So sorry to hear about the experience you've had recently. It looks like our support team has been in touch and issued the October order at no charge since the September order was lost in transit. We will also be issuing your account a credit for the inconvenience.

Avaliado com 5 de um total de 5 estrelas

They automatically send them every 30…

They automatically send them every 30 days so that is 1 less thing I have to worry about.
It automatically comes out of my account every month and they send me what i need every month on time.
Very happy with the service and would recommend them to other people
The filters that they provide are as good if not better than what you have to go buy in the stores.
They are shipped directly to my home every month without me having to remember and run to the store to get them

22 de outubro de 2021
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

Thanks for the review, Henry! We appreciate you.

Avaliado com 5 de um total de 5 estrelas

No remembering to get a new one

I would always forget to get a new air filter and would even have it on my list. These filters are great quality and ship automatically so no more forgetting to buy a new one.

21 de outubro de 2021
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

Christy, filters are so easy to forget about. We're glad to do it for you!

Avaliado com 5 de um total de 5 estrelas

I really do like my Second Nature…

I really do like my Second Nature experience. First of all, the filter arrives just at the time I need to change the filter. No more forgetting or letting it slip up on me without a filter on hand.
Also, it’s a perfect fit and I don’t have to go all over town looking for the correct size. It filters well and like I said, the convenience is so good.

20 de outubro de 2021
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

We like you , too :)

Avaliado com 1 de um total de 5 estrelas

Awful Customer Service

I finally received my filters only to get the wrong sizes. Tried calling and, of course, no one answered so sent an email a few days ago and another yesterday with no response. All I want is the correct sizes that I ordered.

16 de outubro de 2021
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

Sorry for the inconvenience, Barb! We do ask for 24-48 hours to respond to emails and your Wednesday email had arrived after hours. I see that a replacement order is processing for you now via a faster shipping method than our standard one. If there's anything else we can assist with, please let us know. Our support team is always happy to help :)

Avaliado com 5 de um total de 5 estrelas

So frickin' easy!

Wow, I love this service. I never used to remember to change my air filters but now they just show up. Legit could not be easier. I tried to get my filters on amazon but have to order cases of them and never remember to change them. Thanks, Second Nature - you have a customer for life!

14 de outubro de 2021
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

Thanks, Viny! Buying in bulk doesn't always solve the "forgetting" issue. Plus, you have to store all those filters! We're happy to streamline this process for you.

Avaliado com 5 de um total de 5 estrelas

An excellent subscription service for those who need a reminder to change their filters!

I am an incredibly forgetful person. I'm embarrassed to even say how long I've gone between changing my air filters. Getting them shipped to me reminds me to change them on a schedule and I've noticed a remarkable difference in how often I need to dust. I love that they also have less common sizes as both my filters are difficult to find in store. I recommend this subscription service to everyone.

13 de outubro de 2021
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

So glad we can help you and your uncommon filter sizes. No one should have to hunt for their sizes.

Avaliado com 5 de um total de 5 estrelas

I love Second Nature and I have been…

I love Second Nature and I have been using them for years and they are right on time with the shipment and it keeps me on schedule when it time to change my filters. So convenient and if there is ever a problem, they have great customer service as well.

13 de outubro de 2021
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

Thanks for being a longstanding subscriber, Athena. Looking forward to serving you for many more to come!

Avaliado com 5 de um total de 5 estrelas

I love the service Second Nature provides

I love Second Nature's quality filters. I don't even have to think about changing our filters anymore. The filters arrive on a schedule!! Second Nature will also remind you beforehand in case you've forgotten. Absolutely fantastic service!!!

13 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy Peesy.

Convenient, affordable, good customer service. What more do you need?

13 de outubro de 2021
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

Thanks, John!

Avaliado com 5 de um total de 5 estrelas

Convenient service for disabled

I am thrilled to have Second Nature delivering my air condition filters. I am disabled with a tramatic brain injury as It is really difficult for me to remember to change my filters. Now I don't have to worry and everything is better in my condo.

13 de outubro de 2021
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

Bridget, thanks for letting us be your condo's filter source!

Avaliado com 5 de um total de 5 estrelas

I mistakenly ordered the wrong filter

I mistakenly ordered the wrong filter, and not only did they help me order the correct one, they did not charge me for my mistake. I love that when the filters arrive I change them knowing I am doing it timely.

13 de outubro de 2021
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

Thanks for the review, Ari!

Avaliado com 1 de um total de 5 estrelas

Awful customer service

Awful customer service. My shipment was supposed to arrive last week and fedex told me To call the shipper so they could file a claim. I have emailed and texted for multiple days, multiple times and have still not been helped. The whole reason I chose this business was for the convenience factor - this is the exact opposite. Canceling my subscription.

6 de outubro de 2021
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

We're sorry to hear about your late shipment. Industry shortages as well as unprecedented shipping volume have caused delays that are making some shipments take longer than the estimated 2-10 days to arrive once they have shipped out. Looking at the tracking on your order, the shipment is not lost, but is experiencing delays, so there is not a need to file a claim at this time. We realize this has inconvenienced you a bit and would like to make this right. We apologize if you did not see our responses to your tickets. Our service team will reach out for further resolution.

Avaliado com 2 de um total de 5 estrelas

Great concept lacking customer service

Love the concept and products bit their customer service is lacking. I've been asking for 2 days if someone can tell me if my filter has shipped and only have the option to submit the question on their website. 48 hours later after multiple requests I still have no response.

4 de outubro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor Customer Response and service

Poor Customer Response and service. They follow up ( eventually) with an automatic email….. Promise to fix the problem and NO followed. I have cancelled my service and found there are many other ways to conveniently get air filters

29 de setembro de 2021
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

Hi Sue,
We're sorry to hear about your negative experience with us. We are currently experiencing delays on custom filter orders but are working to get them shipped in as timely a manner as possible. Our support team has gotten in touch.

Avaliado com 5 de um total de 5 estrelas

Perfect for summer

20 de setembro de 2021
Avaliação não solicitada
logotipo da Second Nature

Resposta da Second Nature

Hi Belle,

We appreciate the positive feedback! Thank You for being a valued customer!

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