As a See's customer for over 50 years, I wanted to share my experience with an online purchase. I've ordered many times before but had a problem with a custom mixed box order. I received excellent cus... Ver mais
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Veja o que dizem as avaliações
Horrible customer service for sure. Will be looking for a local chocolate shop to frequent and will no longer be a customer. Store was closed, when hours of operation stated they would be open, re... Ver mais
A empresa respondeu
Purchased an advent calender from see’s. The quality of the flapped box that conceals the candy has low quality adhesive tape holding it together. Just opening up the container caused the lid to come... Ver mais
A empresa respondeu
Terrible customer service. be careful when you order, they will deceive you. you think you ordered once but in small print they get you with automatic renewal. i called to speak to someone about why... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
See's Candies official online chocolate shop offering delicious chocolate gifts & candy treats for all occasions. Order a box of your favorites today! See's Candies
Informações de contato
El Camino Real 210, 94080, South San Francisco, Estados Unidos
- sees.com
2,2
Ruim
329 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Apparently Sees uses a 'Seer' to determine when things will get delivered.
Apparently, in some sort of fairytale land, my order is being delivered right now. What is the funniest thing about this is that yesterday, am, the tracking app on Sees claimed that my order was already here, with a date of Wednesday October 27. I'd like to post a screen shot of what I saw yesterday morning here:
But, it seems, I can't which is incredibly useful for Sees! Honestly, seeing a fortune telling delivery...what, there was a Ouija Board or crystal ball involved?
28 de outubro de 2021
Avaliação não solicitada
Resposta da See's Candies
Hello Theresa,
Thank you again for taking the time to reach out to us about the confusion caused when you accessed the UPS tracking app to check status of your order. Per our phone conversation just now, we are pleased to hear that your order did arrive on schedule on 10-27-21 at 7:29pm.
We appreciate your loyalty to See's Candies and look forward to serving you again soon.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Director, Customer Experience
20600 S Alameda Street
Carson, CA 90810
310-604-6225
jwoods@sees.com
Fantastic candy
my family and I have been eating your candy for years and it's still as delicious as it was in my youth. I hope you will never change and LOVE that you still keep the picture of Mary Sees on your boxes! Thank you for keeping your traditions and delicious candy! We are one on your #1 fans!! 💖
3 de outubro de 2021
Avaliação não solicitada
Resposta da See's Candies
Hello Lori,
Thank you for sharing your wonderful feedback with us. We appreciate you loyalty to See's Candies and look forward to serving you and your family for many years to come.
Very afforfable candies
Very afforfable candies! i love the sweet, also loves to buy a box of it and resell!!
14 de setembro de 2021
Avaliação não solicitada
Resposta da See's Candies
Thank you for choosing See's Candies! Please see the below link for fundraising opportunities.
https://fundraising.sees.com/
Sweetest Regards,
Maricar Kim
See's Candies, Inc.
Sugar free suckers
I really think you should make different flavors of sugar free suckers. Right now you only have one flavor and I think they would see great!
Thanks Penny
23 de agosto de 2021
Avaliação não solicitada
Resposta da See's Candies
Hi Penny Valle,
Thank you for reaching out and for your suggestion to expand our line of sugar free lollypops. Please be assured that your comments will be taken into consideration. Communication from our customers plays an important role in our decision-making and we appreciate your feedback. If we may be of further assistance, please let us know.
Thank you for thinking of See’s Candies. We hope to have the pleasure of serving you soon.
Have a sweet day!
Diane Ihrig
See's Candies, Inc.
Online Order: Frustrating follow-up but eventual good outcome
I placed two orders recently. Unbeknownst to me, one of them was cancelled by See’s. I only learned about this when I called them to make an enquiry regarding the strange empty status notice shown against my first order in the Orders section on my online account. To resolve the issue, I was advised to get in touch (via email only) with the See’s Finance team and to give them my phone number so they could call me. I did so but received zero response, not even an auto acknowledgement of my email, and I never received a callback. I was under time pressure as I needed to receive my order before travelling overseas, and so with this in mind, I placed my orders over two weeks in advance of my travel date. I followed up multiple times with the Finance Team and also via the Feedback portal on the website and phone calls. Nothing worked, no response, no solution and time was ticking away.
Out of pure frustration I ended up on Trustpilot and saw that Linda from See’s was at least responding to customer’s concerns, in a positive and patient manner. So I contacted Linda directly, and although she was on leave, I redirected my enquiry to the alternative contact details provided in her out-of-office message.
In the meantime, I gave up waiting for Finance to get back to me and went ahead and placed a new order for the items that had been cancelled, but I had to pay express shipping charges so that I received our package before travel. As luck would have it, the only way I could avail of express shipping was to order a warm-weather-sensitive item (which I did not want...however…I did so). I relayed all this in my messages to Diane and her colleagues.
Now although I never received a direct reply from Diane or her colleagues, action did happen, and I promptly received a notice of refund for both the express shipping charges and the chocolate that I really didn’t want or need!
So all-in-all, the online follow-up experience I had was pretty frustrating but the eventual outcome was good. I had zero problems with the other orders and we all are delighted with our Lollypops & Brittle! So, when there are no issues, ordering online from See’s is great, but when something does go wrong, be prepared for some time-consuming hassle, and if you are directed to contact Finance, forget it / just reach out to Diane and the team to swiftly resolve your issue behind the scenes!
4 de agosto de 2021
Avaliação não solicitada
Resposta da See's Candies
Mr. Sabet,
Thank you for taking the time to leave a review on our company. We value all customer feedback and are happy to know everything worked out in the end. We do apologize for any disappointment or inconvenience experienced with your recent order and appreciate your patience in the matter.
We value your business and hope to have the pleasure of serving you again soon.
Diane Ihrig
See's Candies, Inc.
Great packaging for summer temperatures!
See’s Candy has delicious candy and the best customer service. Martha was very pleasant and addressed my concerns. I received a well packaged box with 3 cold packs that were still cool. The insulated packaging in plastic was an improvement. The package arrived as scheduled. It is best to be home when the package is delivered with the Florida heat.
28 de julho de 2021
Avaliação não solicitada
Resposta da See's Candies
Hi Linda,
Thank you for taking the time to provide feedback regarding your recent interaction with our representative. We appreciate all feedback from our customers, but it is especially nice to receive comments like yours. We will forward your comments on to our Customer Service Manager so that Martha can be acknowledged for the excellent service that she provides.
Again, thank you for taking the time to let us know of your positive experience. We look forward to serving you again soon.
Diane Ihrig
See's Candies, Inc.
Love Sees But...
Love Sees, but the last couple times I have been, some of the pieces of candy have tasted old and stale. Not sure could be old from not selling during covid. But was quit disappointing as they are not cheap.
27 de julho de 2021
Avaliação não solicitada
Resposta da See's Candies
Hi Julie,
Thank you for taking the time to share your feedback. We are sorry to learn you have been disappointed with our product on more than one occasion.
We can assure you that our policy is one which hopes that everything about See’s Candy will be a happy experience, for all of our customers. We do have a shelf life code on our boxes that is constantly checked; therefore we are at a loss to determine what exactly occurred. As our candy has no added preservatives it is best consumed within 3-4 weeks after receiving it.
We would like to contact you via telephone to obtain more details about the matter. If this is acceptable, please give me a call at 800-789-7337, ext. 5220. Our office hours Monday through Friday 8:30am – 4:30pm. All details you provide will be shared with our Food Safety and Quality Assurance Department for their review. Additionally we would be happy to replace the unsatisfactory candy.
We appreciate your interest in See's Candies and hope to hear from you soon.
Diane Ihrig
See's Candies, Inc.
Excellent Service
Received excellent service today. Order was placed last week and arrived today. I had contacted See's,via email prior to the order arriving,with a question about my order and received a response within minutes. Customer representative's response was polite and friendly. This was a much better experience than the one I had this past Christmas (which I left a review for at that time). Also, I always receive great service at See's stores in California. The candy is still delicious. Definitely will continue to buy from them.
21 de julho de 2021
Avaliação não solicitada
Resposta da See's Candies
Hi Clarissa Tyacke,
Thank you for taking the time to reach out to us and for such nice comments regarding our company. Our goal is to provide our customers with the best candy while providing excellent customer service. It was a pleasure speaking with you earlier today. We value all customer feedback and appreciate you taking the time to let us know about your recent experiences. It is only through feedback from our loyal customers, such as yourself, that we can continue to improve. If we may be of further assistance, please let us know.
We look forward to serving you well for many years to come.
Diane Ihrig
See's Candies, Inc.
I used to adore Sees’s chocolates
I used to adore Sees’s chocolates: the nuts and chews box, the foil-wrapped milk chocolates, and the peanut-butter lollipops.
Now I understand that they got rid of the peanut butter to accommodate those with peanut allergies (though what a shame). However, in the past few years I’ve noticed that the chocolate just isn’t as good anymore. Below, I read that the recipe hasn’t changed, but I can’t believe that. Something has changed in the recipe, a source, or the production that has caused the chocolate to go from melty deliciousness to waxy. It used to be a struggle to resist eating a whole bag of foil-wrapped milk chocolate, now it’s easy to resist.
And whatever you do, don’t buy from their stands at the airport. It’s always a every stale.
Too bad. It used to be a favorite Christmas tradition to stock up on See’s. Not anymore.
I really hope they’ll figure out what went wrong and try to remedy it.
3 de julho de 2021
Avaliação não solicitada
Resposta da See's Candies
Hi Valerie Neilson,
Thank you for taking the time to share your feedback. We are sorry to learn from your comments that you feel the quality of our candy has changed.
We wish to assure you that we have not changed the recipes of our candies. Our basic goal is to produce the best possible candy in the United States. We have never compromised in any way the quality of our product and we continue to use the same highest grades of ingredients in our candies.
See's guarantees complete satisfaction on all of our products and services. In the hopes of renewing your good feelings about See's we would be happy to provide you with a box of your favorites or a gift card to use at your convenience. If this is of interest to you please reach out to me directly. I can be reached at 800-789-7337, ext. 5220 or via email at DIhrig@sees.com. Our office hours Monday through Friday are 8:30am - 4:30pm PST.
We appreciate your interest in See's Candies.
Diane Ihrig
See's Candies, Inc.
Problems ordering
I tried to buy some Father's Day gifts from See's candy today and their credit card system kept saying there was a problem processing, so I called and tried to place my order and the same issues was happening. I used 3 different cards and none of them worked. I called my bank everything on their end was fine. I did notice that the credit card information form on their website already had an expiration date, which was weird. I tried to put in my expiration date and it seemed like it took it, but my bank stated that they were notified of the purchase because the expiration date was wrong. One of the two See's candy representatives I spoke to gave me the email to the finance department. I have emailed them and haven't gotten a reply, not even an email stating they received my email.
9 de junho de 2021
Avaliação não solicitada
Resposta da See's Candies
Hi LRCLeonna,
Thank you for providing your contact information. Unfortunately, we have been unsuccessful in trying to reach you. We apologize for the problem encountered trying to place an order for Father's Day.
We welcome the opportunity to renew your good feelings about See's Candies and would like to provide you with a $25 gift card to use towards a future purchase. If this is acceptable, please reach out to me directly. I can be reached via email at DIhrig@sees.com or by telephone at 800-789-7337, ext. 5220. Our office hours Monday through Friday are 8:30am - 4:30pm PST.
We appreciate your interest in See's Candies and hope to have the pleasure of serving you in the future.
Diane Ihrig
See's Candies, Inc.
I ordered on April 29th 2021 and I left…
I ordered on April 29th 2021 and I left a voicemail twice with my confirmation number and I have yet to hear from them I feel like I have been ripped off and they claim that their product ships in a couple of days well I have yet to receive my product my have my money and I have no products
17 de maio de 2021
Avaliação não solicitada
Resposta da See's Candies
Hi Katrina Marks,
Thank you for reaching out to us regarding your recent order. We're so sorry to hear the order was not received and your messages were not responded to. Please provide the order # so I can further assist you. We are happy to replace the candy or provide a gift card to use at a later time.
I am happy to speak with you about this or you can email me the information. My email is DIhrig@sees.com or I can be reached by telephone at 800-789-7337, ext. 5220. Our office hours Monday through Friday are 8:30am - 4:30pm PST.
I hope to hear from you soon.
Diane Ihrig
See's Candies Inc.
What is the strange obsession with See’s in California?
What is the strange obsession with See’s around here? Ever since I moved to California, I could expect gifts of See’s candy at every Christmas, Mother’s Day, you name it. I should be grateful, right? Free chocolate, not cheap, gifts by people just trying to be nice and give what they think is a favorite treat.
Except that the stuff is absolutely terrible! Weird, unappetizing boxed chocolates that taste cheap and lollies with good flavors but made in such an awkward shape that you can barely eat it without drooling.
We got a simple milk chocolate bar this year for Mother’s Day at my church. It was very kind of them, must have cost a lot for so many. I tried eating it, thinking maybe I just didn’t care for the particular flavors I’d had in the past and that a simple bar of chocolate would be okay. It wasn’t. It tasted freaking weird, sickly sweet, and like something odd had been added that I couldn’t identify. I asked my kids if they wanted the rest. They ate it but even the youngest agreed that it was terrible.
Seriously, we have Trader Joe’s and Godiva, Lindt and Ghirardelli. There’s no excuse for buying See’s anymore with so many good chocolates out there.
12 de maio de 2021
Avaliação não solicitada
Resposta da See's Candies
Hi Bee Whistler,
Thank you for reaching out to let us know of your disappointment with our products. We wish to assure you that we have not changed the recipes of our candies. Our basic goal is to produce the best possible candy in the United States. We have never compromised in any way the quality of our product and we continue to use the same highest grades of ingredients in our candies.
I'm not totally clear from your comment but it sounds like maybe you have yet to find a See's product that you enjoy. We offer other confections in addition to our delicious chocolates and gourmet lollypops. The lollypops you noted as having good flavor are also offered as Little Pops, individually wrapped hard candies - little drops of lollypops. Have you tried See's Peanut Brittle? Oh my goodness! I can't imagine anyone being disappointed with a box of See's Peanut Brittle. We also offer Maple Cashew Brittle, Sour Chews, Fruit Medallions, Fancy Mixed Nuts and more. If you are interested in trying one of our other items we would be happy to send you something, with our compliments. If this is of interest to you, please reach out to me directly at 800-789-7337, ext. 5220. Our office hours Monday through Friday are 8:30am - 4:30pm PST.
We appreciate your interest in See's Candies and hope to hear from you soon.
Diane Ihrig
See's Candies, Inc.
A very kind co-worker purchased a…
A very kind co-worker purchased a one-pound box of Bridge Mix for us. I used to be a big fan of Brach's Bridge Mix but stopped buying theirs after they changed their mix. I have to say that this mix was not that great. The chocolate was just about the same as the cheap Brach's I used to buy and the mix, well, just boring. No coconut pieces, maybe there never were. Just a boring mix IMO. Did tell the co-workers that this is not cheap candy and did thank the co-worker for his kindness giving it to us. Not sure I would purchase anything else for myself.
21 de abril de 2021
Avaliação não solicitada
Resposta da See's Candies
Hi Dotothytoto,
Thank you for reaching out to let us know of your disappointment with the Bridge Mix. We are sorry to learn from your comments that you feel the quality of our candy has changed.
We wish to assure you that we have not changed the recipes of our candies. Our basic goal is to produce the best possible candy in the United States. We have never compromised in any way the quality of our product and we continue to use the same highest grades of ingredients in our candies.
See's guarantees complete satisfaction on all of our products and services. We would be happy to provide you with a replacement item or a gift card to use at a later time. If this is acceptable, please reach out to me directly so we can make those arrangements. You may email me at DIhrig@sees.com or call 1-800-789-7337, ext. 5220. Our office hours Monday through Friday are 8:30am - 4:30pm PST.
We appreciate your interest in See's Candies and hope to hear from you soon.
Diane Ihrig
See's Candies, Inc.
Fraud My Foundation participated in their…
My Foundation participated in their Easter ‘yummy fundraiser’ . What a joke. We were promised our profit checks 10-14 days after it ended. It has been almost a month. Emailed them twice and now they refer me to another department which has totally ignored my emails. My customers paid up front when orders were placed . Never again Sees.
20 de abril de 2021
Avaliação não solicitada
Resposta da See's Candies
Hi Rosie,
Thank you for reaching out to us regarding the delay with your organization's profit check. We are happy to hear it was finally received. We appreciate you allowing us the opportunity to renew your good feelings about See's Candies.
We know you have many options when it comes to selecting your fundraising partners and are grateful to have been chosen as your partner this year. We wish you and your organization all the best with your fundraising efforts. If we may be of further assistance, please let us know.
Diane Ihrig
See's Candies, Inc.
Fraudulent See's gift card
In late 2017 I purchased See's gift cards in Costco. I did not use them for quite a while since in 2018 I moved and they closed their nearby store. Recently tried to use it at a newly opened location about 20 miles away in Manteca and was told it was zero balance. I did not accept that and pursued contacting them. They looked up the purchase record and said I made 3 purchases in San Bernadino where I have never been. I wrote them that it is fraudulent and impossible for me to have made those purchases. I am waiting to hear back but so far no satisfaction. I will also say the candy I got in Manteca (I paid cash for that) was not very fresh. Maybe the pandemic is responsible?
8 de abril de 2021
Avaliação não solicitada
Resposta da See's Candies
Hi Sandra Wayne,
Thank you for responding to my email. We appreciate the opportunity to work with you to ensure you are completely satisfied with the gift card resolution as well as a replacement for the unsatisfactory candy purchased in Manteca.
We have arranged for 2-$25 gift cards to be mailed to you. If we may be of further assistance, please let us know.
We value your business and look forward to serving you again soon.
Diane Ihrig
See's Candies, Inc.
Not what it use to be
Not what it use to be. I now see corn syrup in ingredients. They are still charging the same for a much inferior product. I won’t be back and I am
So sad. Another part of our culture in decline. Something new and pure and worth the price will replace it; for sure. I will wait
6 de abril de 2021
Avaliação não solicitada
Resposta da See's Candies
Hi Jean,
At See's we produce several different types of chocolate confections. To produce products with the desired sweetness and texture we use cane and beet sugar and/or corn syrup. We do not add high fructose corn syrup to our products however the cherries that we buy do contain a small amount.
We continue to use recipes first developed by Mary See and corn syrup has been used as an ingredient since See's Candies was founded in 1921. We appreciate your feedback regarding the use of corn syrup and will forward your comments to our Director of Product Development and Executive Board for further review. Customer comments play a very important part in our decision-making.
If you would like to receive a list of items that do not contain corn syrup, please let me know. You can email me at DIhrig@sees.com or I can be reached at 800-789-7337, ext. 5220. Our office hours Monday through Friday are 8:30am to 4:30pm PST.
We appreciate your interest in See's Candies and look forward to serving you soon.
Diane Ihrig
See's Candies, Inc.
Late deliveries
I placed an order online with See's Candies on a Saturday morning. The box was not delivered to a friend in Michigan until 9 days later. I had delivery problems with Christmas gifts in 2020 as well. I don't plan to order from See's again.
30 de março de 2021
Avaliação não solicitada
Resposta da See's Candies
Hi Susan,
We're so sorry to hear your order did not arrive on the expected date and that this happened at Christmas time too. We would like to obtain some details about the order so we can determine what caused the delay. Can you provide us with the order number so we can look into this? We don't want you or any of our other valued customers to be disappointed.
In the hopes of renewing your good feelings about See's Candies we would like to mail you a $25 gift card. If you would like to receive this please contact me directly and I will be happy to work with you to ensure you are completely satisfied.
We appreciate your interest in See's Candies and hope to hear from you soon.
Diane Ihrig
See's Candies, Inc.
P: 800-789-7337, ext. 5220
The candy is fine.
But ordering my mail is a drag.
It's slow. It's really, really , really , really slow.
It's not sent the next business day. It. is. Not.
Or the second day. Or the third day, or the fourth day..
Eventually....though. I hope.
The box was thrashed, but, that's UPS.
I've tried twice. I won't again. You can pre-order at your local Sees. And just go get it. It's better not have to rely on the "Sent next business day"worry about where a seasonal and perishable item is coming .....or not.
23 de março de 2021
Avaliação não solicitada
Resposta da See's Candies
Hi John Read,
We're so sorry to hear your order did not arrive on the expected date and was received in poor condition. We would like to obtain some additional details about the order and arrange for a replacement to be shipped to you. If this is acceptable, please contact me directly and I will be happy to work with you to ensure you are completely satisfied.
We hope to hear from you soon.
Diane Ihrig
See's Candies, Inc.
P: 800-789-7337, ext. 5220
So i went to Douglas Blvd Branch...
So i went to Douglas Blvd Branch, Roseville. There were 3 of them working. The other lady was filling supplies, the second lady was with a customer and the 3rd lady was with a customer who i think is trying to pay. I was in line next to this customer who wants to pay but i guess she is not done yet. SO the lady who was filling in supplies, has asked a customer who just came in, ignored me totally who was in line first, obviously she saw me holding on to 2 packs of chocolate i wanted to buy, so since she ignored me, i returned the 2 chocolates and left. Talking about good customer service eh...
22 de março de 2021
Avaliação não solicitada
Resposta da See's Candies
Hi not much special,
We want to thank you for contacting us with your concerns about your recent shopping experience at our Roseville shop. If you could let us know the date/time of your visit and provide the name or a description of the sales associate you encountered, that would be helpful. This detailed information will help the District Sales Manager to investigate this matter and take appropriate action. We realize how important providing good service is to our customers and appreciate your taking the time to contact us so that we can continue to have you as a customer.
In the hopes of renewing your good feelings about See's Candies we would like to mail you a $25 gift card to use at this shop or any of our other shops that you might wish to visit. If this is acceptable, please reach out to me directly and I will arrange for this to be sent to you.
We hope you will allow us the opportunity to serve you again in the future and look forward to hearing from you soon.
Diane Ihrig
See's Candies, Inc.
P: 800-789-7337, ext. 5220
They take your $ but don’t send candy
Every order is messed up. Often they only send half the order & drag their feet to send the rest. A third of the time they don’t send anything but keep the money for a month refusing to refund. The rest of the time the candy arrives broken or melted. Anything is better. Customer service is very rude.
21 de março de 2021
Avaliação não solicitada
Resposta da See's Candies
Hi Colleen,
We value all customer feedback and appreciate you taking the time to contact us. We would like to work with you to ensure you are completely satisfied with our products and services. Our goal is for your shopping experience to be a pleasant one that will encourage you to shop with us again. We are sorry your latest experience did not reflect this.
In the hopes of renewing your good feelings about See's Candies we would like to mail you a $50 gift card to use towards a future order. If this is acceptable, please reach out to me directly at DIhrig@sees.com or 800-789-7337, ext. 5220. Our office hours Monday through Friday are 8:30am - 4:30pm PST.
We look forward to hearing from you.
Diane Ihrig
See's Candies, Inc.
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