Horrendous SCAM website, avoid at all costs! Not only did I not receive my parcel or any updates in two weeks, they don't answer any emails. Started a dispute with Amex, hope ill get my money back.
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Veja o que dizem as avaliações
I ordered a skirt from Seezona, but it was delivered faulty. Customer service rep initially seemed to be accommodating and promised a refund within 21 business days (!). I was naive enough to agree to... Ver mais
Wasn't sure about the site since there aren't many reviews but I took a chance and bought a purse since it was priced significantly less than at the main site. Was shipped through DHL requiring a sign... Ver mais
A empresa respondeu
Blev så glad när jag besökte Seezonas hemsida då jag sökte något unikt för min födelsedagsfest. Jag klickade också hem ett par snygga klänningar inför kommande jul och nyårsfester! Det bästa med Seezo... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Seezona
Escrito pela empresa
Unique Fashion from Emerging Designers
Seezona is a global platform dedicated to spotlighting the next generation of fashion designers. We curate a distinctive collection of products from emerging creators who are shaping the future of fashion. With over 100 international labels, Seezona brings together designers celebrated for their innovative designs, exceptional craftsmanship, and commitment to sustainability.
Our goal is to empower the designers of tomorrow and establish Seezona as the ultimate destination for fashion enthusiasts seeking fresh, forward-thinking style.
At Seezona, we are committed to curating high-quality, fashion-forward collections from brands that prioritize sustainability and social impact. We partner with designers who produce limited-edition pieces, use eco-friendly materials, and empower local communities, particularly women. Each brand tells a meaningful story, connecting our customers to a deeper purpose beyond aesthetics.By choosing Seezona, you’re not only discovering unique additions to your wardrobe but also supporting small, independent designers striving to transform the fashion industry. Together, we’re creating a future where creativity and responsibility go hand in hand.
Frequently Asked QuestionsInformações de contato
Riddargatan 17 , 11457, Stockholm, Suécia
- hello@seezona.com
- seezona.com
2,8
Bom
103 avaliações
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Never got my order!
My order was cancelled and I was never told about it until I contacted customer service weeks later about the status of my order. Won’t order from here again .
5 de maio de 2024
Resposta de Seezona
Hello Laura,
Thank you for your feedback.
I apologize for the lack of communication regarding your canceled order. This is not up to our usual standards, and I honestly do not know how it could have been missed.
I am very sorry about this and understand your frustration.
I'd be happy to offer you some compensation for the inconvenience. I will send you an email to follow up on this.
Once again, I apologize for the lack of communication and information.
Wishing you a lovely day!
Best regards,
Ulrika
Resposta de Seezona
Hej Julia,
Vad tråkigt att du inte är nöjd med din köpupplevelse hos oss. Jag skickar dig ett mejl så att du kan berätta mer om vad som gått snett. Jag vill gärna hjälpa till att lösa detta.
Önskar en fortsatt fin dag!
Bästa,
Ulrika
This has to be a joke I’m reviewing a…
This has to be a joke I’m reviewing a product that wasn’t even shipped out to me? Don’t order from this site, I think it’s fraud. Sent me a tracking number on May 8th saying the order has been shipped and delivered May 13 -15th. They just created a label on the 8th, don’t order from this site - brb to go fight odd fraud
7 de maio de 2024
Resposta de Seezona
Hello Danielle,
Thank you for your feedback.
I apologize for the delay in the delivery of your order and the lack of communication regarding the delay. This is not up to our usual standards, and we're sorry you had to experience this.
As per your request, I have canceled your order and issued you a full refund.
Once again, I'm so sorry about the delay and lack of communication.
Wishing you a lovely rest of your day!
Best regards,
Ulrika
I never received a follow up email
I have yet to receive my dress that I ordered a week ago! I haven’t received an email of any updates. I have to use the dress for my rehearsal dinner that is a week away and I’m worried I’m not to receive it in time.
17 de maio de 2024
Avaliação não solicitada
Resposta de Seezona
Hello,
Thank you for your feedback.
I apologize for the delay in the delivery of your order and for any lack of clear communication about the delay.
Could you please email me your Order ID so that I can assist you further? My email address is: ulrika.angergard@seezona.com.
Once again, I'm so sorry about the delay and the lack of information regarding it.
Wishing you a lovely day!
Best regards,
Ulrika
Resposta de Seezona
Hello Marlene,
Thank you for your feedback.
I apologize for the delay in replying to your messages about a return. I have checked our support inbox and, unfortunately, I cannot find any messages from you. I will email you from my own email address to assist you further. Please let me know if you do not receive that message.
Once again, I am very sorry for the lack of response.
Wishing you a lovely rest of your day!
Best regards,
Ulrika
Ulrika is the best.
I ordered a dress about a month ago for my prom and from the start there had been issues with the delivery of my package. I became very stressed and I reached out many times over email and I didn’t have anyone getting back to me. I finally chose to DM seezona on Instagram and to my delight, a woman named Ulrika got back to me and did absolutely everything she could to help me get this package on time for my prom. She even changed the carriers of the shipping company and stayed in touch with them numerous times and reached out to everyone she possibly could to make this happen for me. She aided me though my frustration and assured me she was doing everything possible. She was right, this all worked out and it’s all thanks to her. She is a diamond in the rough of all of this and she could not be more understanding and helpful. This experience was rough and stressful but SHE earned the 5 star review turning this entire experience around. I couldn’t thank her enough and Seezona is so lucky to have her!!! Give my girl a raise!!!
16 de maio de 2024
Avaliação não solicitada
Resposta de Seezona
Hello Celia,
Thank you so much for your wonderful review! I'm so happy that I could help get your prom dress to you on time.
I'm truly sorry about the stress you experienced with the delivery. Ensuring our customers' happiness is incredibly important to us, especially for important events like prom.
In light of your feedback, we've decided to switch to another shipping partner to ensure smoother deliveries in the future, so no one else has to go through what you did.
Last but not least - you looked absolutely stunning in your dress! I'm so glad everything worked out in the end.
Thanks again for your kind words and for choosing Seezona. It was a pleasure to assist you!
Warm Regards,
Ulrika
Amazing service and delivery
Amazing service and delivery - happy with my purchase and I love that Aggi put a lovely personal touch for my item :)
10 de maio de 2024
Resposta de Seezona
Hello,
Thank you very much for your kind review.
We're so happy to hear that you're pleased with your Aggi purchase! We're sure it looks amazing on you.
We look forward to seeing you online again soon!
Warm regards,
Ulrika
Has not receive my package and is…
Has not receive my package and is taking forever to ship out
30 de abril de 2024
Resposta de Seezona
Hello Tyra,
I'm really sorry about the delay in getting your order to you. We're doing our very best to speed things up and get it to you as soon as possible. It seems like some of our outsourced partners haven't met our usual standards, which is mainly why there's been a delay. I've taken it upon myself to sort this out personally, and I'll keep you posted every step of the way.
Again, I apologize for any inconvenience this delay may have caused you.
If you need anything else, don't hesitate to reach out. We're here to help.
All the best,
Ulrika
Unable to Return Stained & Broken $400 Dress
I purchased a $430 Balykina dress from the Seezona website on 4/26/24. I received the item with a broken zipper and a stain on the front. I immediately sent an email to Seezona customer support (photos included) to let them know that the item I received was defective.
After no response for 3 days, I sent a follow up email. Alexander at customer service responded with this, "Given the situation, we'd be happy to offer you a 15% refund on the total price you paid for the dress (54.60 USD). This can help cover the cost of getting the zipper fixed locally. Alternatively, if you prefer, we can also offer you a 15% discount on your next order with us."
I am frustrated, disappointed, and feel complete taken advantage of. This is not a high-end experience. There is a reason this company has so many 1 star reviews.
9 de maio de 2024
Avaliação não solicitada
Resposta de Seezona
Hi Michelle,
I'm truly sorry to hear about the trouble you encountered with your recent purchase. It's disheartening that the dress arrived in such poor condition, and I completely understand your frustration.
I apologize for the confusion in our communication and any inconvenience it may have caused you. It's important for you to know that we always offer a replacement item or a full refund when our customers receive a faulty product. I regret that this wasn't communicated clearly to you initially.
As soon as I became aware of the situation, I personally stepped in to address it. I've issued you a full refund for the damaged dress, and I hope this helps improve your experience with us.
If you need anything else or have any further concerns, please don't hesitate to reach out. We're here to assist you in any way we can.
Best regards,
Ulrika
I’m trying to return my item with a…
I’m trying to return my item with a broken zipper and nobody will respond to me.
26 de abril de 2024
Resposta de Seezona
Dear Madison,
Thank you for bringing this to our attention. We're committed to providing top-notch quality products, and we're genuinely sorry to hear that we fell short of your expectations this time.
To address this, we've sent a return label directly to your email. Once you've returned the item, we'll process a refund for you.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can.
Thank you for your understanding and patience as we resolve this matter.
Warm regards,
Seezona
I ordered a jumpsuit 6 days ago
I ordered a jumpsuit 6 days ago. Have not received an email with shipping info. Sent inquiry two days ago. No reply. Would love to know where my order is!
3 de maio de 2024
Resposta de Seezona
Hello Elizabeth,
Thanks for getting in touch with us.
We want to offer our sincerest apologies for the delay in getting your order to you and for not keeping you updated along the way.
Your feedback is incredibly valuable to us, and we're taking steps to improve our processes to prevent similar situations in the future. We're committed to being more proactive in communicating with our customers about their orders.
I'm glad to see that your order has finally arrived, and I hope it meets your expectations.
Once again, we're truly sorry for any inconvenience this has caused you, and we really appreciate your understanding.
If you need any further assistance, please don't hesitate to reach out. We're here to help.
Warm regards,
Seezona
Very poor quality for the price.
11 de abril de 2024
Resposta de Seezona
Dear Brenda,
Thank you for bringing this to our attention. We strive to always provide excellent quality products and it is very unfortunate to hear that the quality was lacking this time. Please accept our sincerest apologies for falling short of your expectations in this regard.
We have sent a return label directly to your email. Please proceed with returning the item and we will issue you a refund once the return is received.
If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Thank you for your understanding and patience as we work to resolve this matter.
Warm regards,
Seezona
No replies from the company
I have been reaching out to this company for a week asking for return labels (their return policy only allows 2 weeks to return the item, and they require you to reach out to them via email to initiate a return). I have not received any response. I have sent 5 emails. Nothing. This seems like a fraudulent company.
9 de abril de 2024
Avaliação não solicitada
Resposta de Seezona
Hi Jordyn,
We're really sorry about the delay in getting you the return label for your recent purchase. It seems like there was an unexpected increase in inquiries at that time, causing a bit of a backlog.
We totally get how frustrating this must have been for you, and we apologize if there was any confusion when you tried to reach out to us.
Your feedback is super important to us, and we're working on making sure this doesn't happen again. If you need anything else, please feel free to reach out.
Warm Regards,
Seezona
I ordered this product (mini skirt…
I ordered this product (mini skirt yesterday) the price was the best I'd seen, and the size range was also the best.
4 de abril de 2024
Resposta de Seezona
Dear Olivia,
Thank you for your response.
We are delighted to hear your positive feedback and appreciate you taking the time to share your thoughts with us. It's wonderful to hear that you found our product pricing and size range satisfactory.
We appreciate your support and look forward to seeing you soon on our website. If there's anything more we can do for you, feel free to reach out.
Best regards,
Seezona
I didn’t realize this BEAUTIFUL long…
I didn’t realize this BEAUTIFUL long coat (ordered a “trench coat”) is more a Winter heavy coat. I am a US size 6 shoulder/chest. I ordered a Small. It fits perfectly EXCEPT the sleeves are VERY LONG. The sleeves are being tailored. The shipping was lovely inside, and the timely fashion it shipped was appreciated! Thank you.
17 de março de 2024
Resposta de Seezona
Hello Diane,
Thank you so much for your lovely feedback! We're delighted to hear that you're enjoying your new coat, even if there were some adjustments needed.
We are glad to hear that you are satisfied with our services and we look forward to serving you again in the future.
If you have any further questions or concerns, please don't hesitate to reach out.
Warm regards,
Seezona
Great Service
When a mistake was made on my order the customer service team worked hard to solve the problem and I got the correct order within a week. They were very helpful!
2 de março de 2024
Resposta de Seezona
Hi Caroline,
Thank you so much for taking the time to share your experience with us.
We're thrilled to hear that our customer service team was able to swiftly resolve the issue with your order.
Providing helpful and efficient service is our top priority, and we're glad we could meet your expectations.
If you have any further questions, please do not hesitate to reach out. We appreciate your support and hope to serve you again in the future.
Best regards,
Seezona.
Gorgeous
This bag is absolutely stunning. I get compliments anywhere I go! The purse came beautifully packaged with a sweet, handwritten note. Everything was exceptional.
7 de março de 2024
Resposta de Seezona
Hi Rehan,
Thank you for taking the time to share your warm feedback on Seezona.
We're delighted to hear that you're satisfied with our services and that you love your bag. Your feedback means a lot to us, and we're thrilled to have you as a valued customer.
We appreciate your support and look forward to seeing you soon on our website. If there's anything more we can do for you, feel free to reach out.
Best regards,
Seezona
i haven't received my order yet
i haven't received my order yet, so hard to rate it. I'm getting a rate your order email before it even arrives.... still no tracking info and it was ordered a week ago.
12 de março de 2024
Resposta de Seezona
Hi Catherine,
Thank you for bringing this to our attention.
We sincerely apologize for any inconvenience caused by the delay in receiving your order. Your order is currently in transit, we have sent you a shipping notification to your email address.
If you have further concerns, please don't hesitate to contact our support team.
Best regards,
Seezona
Thank you so much
Thank you so much! The outfit is exactly what I wanted and fit perfectly! I especially like the personal touches added to the wrapping!
2 de março de 2024
Resposta de Seezona
Hi Emma,
Thank you so much for taking the time to leave a positive review!
We're thrilled to hear that you are satisfied with our services. Your feedback means a lot to us, and we truly appreciate your support.
Looking forward to seeing you online soon again!
Best regards,
Seezona
You do not show how to return items
You do not show how to return items. This feels like a scam.
17 de fevereiro de 2024
Resposta de Seezona
Dear Angela,
Thank you for bringing this to our attention.
We have now sent the return labels to your email address for your convenience. Once the return is received and approved, we will process your refund.
Our return guidelines are available and highlighted on our website to ensure clarity and ease of access for our customers. However, we will review this information to see if it can be clarified in any way.
If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you every step of the way.
Thank you for your understanding and patience.
Best regards,
Seezona
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