Horrendous SCAM website, avoid at all costs! Not only did I not receive my parcel or any updates in two weeks, they don't answer any emails. Started a dispute with Amex, hope ill get my money back.
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Veja o que dizem as avaliações
I ordered a skirt from Seezona, but it was delivered faulty. Customer service rep initially seemed to be accommodating and promised a refund within 21 business days (!). I was naive enough to agree to... Ver mais
Wasn't sure about the site since there aren't many reviews but I took a chance and bought a purse since it was priced significantly less than at the main site. Was shipped through DHL requiring a sign... Ver mais
A empresa respondeu
Blev så glad när jag besökte Seezonas hemsida då jag sökte något unikt för min födelsedagsfest. Jag klickade också hem ett par snygga klänningar inför kommande jul och nyårsfester! Det bästa med Seezo... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Seezona
Escrito pela empresa
Unique Fashion from Emerging Designers
Seezona is a global platform dedicated to spotlighting the next generation of fashion designers. We curate a distinctive collection of products from emerging creators who are shaping the future of fashion. With over 100 international labels, Seezona brings together designers celebrated for their innovative designs, exceptional craftsmanship, and commitment to sustainability.
Our goal is to empower the designers of tomorrow and establish Seezona as the ultimate destination for fashion enthusiasts seeking fresh, forward-thinking style.
At Seezona, we are committed to curating high-quality, fashion-forward collections from brands that prioritize sustainability and social impact. We partner with designers who produce limited-edition pieces, use eco-friendly materials, and empower local communities, particularly women. Each brand tells a meaningful story, connecting our customers to a deeper purpose beyond aesthetics.By choosing Seezona, you’re not only discovering unique additions to your wardrobe but also supporting small, independent designers striving to transform the fashion industry. Together, we’re creating a future where creativity and responsibility go hand in hand.
Frequently Asked QuestionsInformações de contato
Riddargatan 17 , 11457, Stockholm, Suécia
- hello@seezona.com
- seezona.com
2,8
Bom
103 avaliações
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Was supposed to be delivered within 7…
Was supposed to be delivered within 7 days of placing my order. I placed the order over 2 weeks ago and it still has not shipped. Their customer service told me it would ship this week, and it still has yet to ship. They have no idea what they’re doing which is completely unacceptable for selling luxury items.
14 de fevereiro de 2024
Resposta de Seezona
Dear Elena,
I hope this message finds you well,
Kindly accept our sincerest apologies for the prolonged delay in fulfilling your order. Our initial commitment to deliver within 7 days of placing the order has regrettably not been met, and for that, we are truly sorry. This delay falls far short of the level of service we strive to provide.
We understand that the delay has left you feeling frustrated and disappointed. Please be assured that we are actively investigating the circumstances surrounding your order to identify the issues contributing to the delay. Resolving this matter is a priority for us, and we are working to ensure that your order is processed and shipped as soon as possible.
Please know that the delay in shipping your order is not a reflection of our usual practices.
Warm regards,
Seezona
Criminal to not reimburse duty costs…
Criminal to not reimburse duty costs and in addition charge 30 for a refund. No international clothing delivery company fails to reimburse the duty cost, it’s stealing money. Never shopping here again. To your response : then why do you charge the import and duty cost leaving me with no way to claim
It back? Then your prices should be ex import and duty cost and l should have to pay that before the item gets released by customs. If I then choose to return the item I can claim back the import and duty cost.
29 de janeiro de 2024
Resposta de Seezona
Dear Lotte,
We understand and apologize for any frustration you may have experienced. Import taxes and duties are typically the responsibility of the person importing the item, and unfortunately, we are unable to reimburse these costs. We appreciate your feedback, and to enhance transparency, we'll review our policies for future improvements.
Regarding the refund charge, we acknowledge your dissatisfaction. It's worth noting that our refund fee is communicated in our terms and conditions, as well as in the FAQ section.
If you have additional questions or concerns, please don't hesitate to reach out. We appreciate your understanding.
All the best,
The Seezona team
Veel te laat geleverd
Veel te laat geleverd, was een kerstcadeau dat ruim voor de kerst geleverd zou worden en wordt pas geleverd op 4 januuari
2 de janeiro de 2024
Resposta de Seezona
Dear Hans,
We sincerely apologize for the significant delay in delivering your order, especially considering it was intended as a Christmas gift. We understand the importance of timely deliveries during the holiday season.
To rectify this situation, we will provide a return label for the item. Additionally, we will process a full refund for your purchase. We truly appreciate your understanding and patience in this matter. We want to assure you that we are actively working to improve our processes to avoid such delays in the future. Your feedback is invaluable, and we are committed to providing a smoother and more timely experience for our customers.
If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us.
Best regards,
Betty
Missed the delivery date and don't provide any update on it
I ordered an item on the 24th of November. I received a mail that everything should be delivered by the 4th of December. However, nothing was even dispatched. The state of order is unknown. The support promised to respond within 24 hours a few days ago.
It was a very scammy experience overall - this company should not be trusted!
24 de novembro de 2023
Avaliação não solicitada
Resposta de Seezona
Dear Serhii,
We sincerely apologize for the delay in processing your order, and we understand the frustration this has caused. Your experience is certainly not reflective of the service we aim to provide.
We can confirm that your order has been dispatched, and the shipping details have been sent to your email. Please let us know if you have not received the tracking email.
We are actively working on improving our processes to prevent such occurrences in the future. Your feedback is valuable to us, and we appreciate your patience.
If you have further concerns, please don't hesitate to contact our support team.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best regards,
Betty
Amazing service
Amazing service. Dress came really quickly; packaged really well. Really lovely collection of items on their website. Will definitely be a returning customer
1 de setembro de 2023
Avaliação não solicitada
Resposta de Seezona
Hi Annie,
We hope this message finds you well. We wanted to take a moment to express our heartfelt appreciation for the kind review you recently left for us. Your words mean a lot to us, and they truly inspire and motivate our team to continue delivering exceptional products and services.
Your review not only acknowledges our hard work but also helps other potential customers make informed decisions. We are honored to have earned your trust and satisfaction, and we're committed to maintaining the high standards that you've come to expect from us.
Your feedback is invaluable to us, and it reinforces our commitment to providing the best possible experience for our customers. We take pride in knowing that we were able to meet your expectations, and your positive review is a testament to our ongoing dedication to excellence.
If you ever have more feedback, suggestions, or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to ensure your experience with us remains top-notch.
Best Regards,
Kaci-Ann.
Bought a new dress for my birthday
Bought a new dress for my birthday, so many nice options to choose from!!
17 de outubro de 2023
Avaliação não solicitada
Resposta de Seezona
Hello Erika,
Thank you so much for your kind words about Seezona. Your feedback means a lot to us, and we're thrilled to have you as a valued customer.
We're delighted you enjoyed our assortment and that you found the perfect dress for your birthday!
We can't wait to welcome you back online soon. If there's anything more we can do for you, feel free to reach out.
Warmest wishes,
Team Seezona
Poor customer service and no Idea where my dress is!
I ordered a (Janis - Strapless Sequin Dress With Feathers, order# KPBLK) to my surprise, a day later the price went up. I thought lucky me but no! I received a tracking number but no activities since I placed the order 5th and, the worst thing is no one answered my email and my Engagement dinner party is in a week. Will the order be shipped in time? An answer would be great. Thank you
5 de outubro de 2023
Avaliação não solicitada
Resposta de Seezona
Hi Rose Sylva,
Thank you for your message. I'm truly sorry to hear about your experience, and I apologize for the inconvenience you've faced. Your feedback is important to us, and we are committed to addressing your concerns promptly.
Regarding your shipping concern, we apologize for the delayed shipping. In light of the challenges you've faced and considering the importance of your upcoming Engagement dinner party, we want to offer you the option of a refund and order cancellation if that is your preference. Your satisfaction is our top priority, and we want to ensure that you have the best experience possible.
Please let us know how you would like to proceed, and we will promptly arrange the refund and cancellation, should you choose that option.
Your feedback is valuable to us, and we appreciate your understanding. We are here to assist you in any way we can.
Best regards,
Betty
Terrible customer experience
Terrible customer experience, ordered several items and needed to return them. After it was hard to even get the return labels, I did not receive any money back to date. It’s been over 5 weeks since I returned the items. On top I had to pay high extra tax
28 de setembro de 2023
Avaliação não solicitada
Resposta de Seezona
Dear SR,
I trust this message finds you in good health. I'd like to extend our deepest apologies for the disappointing experience you recently encountered with your order and return. Your feedback is invaluable to us, and we are fully committed to promptly addressing these issues.
I sincerely regret the difficulties you encountered while trying to obtain the return labels. We are actively reviewing our return process to simplify and enhance accessibility for our valued customers.
It's unacceptable that you haven't received your refund yet, even after returning the items over five weeks ago. I assure you that this delay is not reflective of our usual service standards. To expedite your refund, please provide us with your order number or any relevant contact information so that we can investigate this matter immediately.
We understand that unexpected tax charges can be both frustrating and surprising. We are actively working on improving our processes to inform customers about taxes during the checkout process to prevent any such surprises in the future.
Your satisfaction is of the utmost importance to us, and we are committed to making things right. We appreciate your patience and understanding as we work to improve your experience. Please provide the requested information, and we will prioritize your case to ensure a swift resolution. If you have any additional concerns or questions, please don't hesitate to reach out to our customer support team at hello@seezona.com.
Once again, we apologize for any inconvenience you've faced, and we are dedicated to rectifying the situation to your satisfaction. Thank you for bringing these issues to our attention.
Sincerely,
Betty
Do not order from this website
Do not order from this website. They are thieves. I made an order over 3 months ago, it never arrived in the time they promised. Instead of accepting the collection I arranged a direct return and they have still not sent me a refund, nor are responding to my emails. 3 months, £200, no product ever arrived, no refund or apology ever received.
What’s worse, when I tried to review on their social media they removed my comments! That is supposed to be a place of freedom and speech. Everything written was based on facts that can be proven if needed. Fraudulent behaviour.
So so unfair. Worst service I have ever received.
21 de setembro de 2023
Avaliação não solicitada
Resposta de Seezona
Dear Sophie,
I hope this message finds you well. I want to extend our sincerest appreciation for taking the time to provide us with your valuable feedback. Your input is important to us, and we are committed to continuously improving our services based on customer experiences.
I must express our deep apologies for the negative experience you encountered during the refund process. It is regrettable that we did not meet your expectations in this regard. Your satisfaction is our priority, and we take your concerns seriously. I would like to inform you that we initiated your refund on September 22, 2023. Rest assured, we are diligently working to ensure that your refund is processed promptly and accurately. If you have any further questions or concerns regarding the refund, please do not hesitate to reach out to our customer support team, and they will be happy to assist you.
Additionally, I would like to address the matter of your social media reviews. We sincerely apologize for any inconvenience caused by the removal of your reviews. Our intention is to maintain an open and transparent platform for customer feedback. If you wish to repost your reviews or have any specific concerns related to this issue, please let us know, and we will do our best to address them promptly.
Once again, I want to express our gratitude for your feedback, and we genuinely value your relationship with our company. We are continuously working to enhance our processes to ensure a better experience for all our customers.
Thank you for your understanding, and please feel free to contact us if you have any further questions or require assistance with any matter.
Warm regards,
Betty
Bought 2 Baobab dresses
Bought 2 Baobab dresses. Had to pay customs from Colombia without being previously advised. Ended up paying more than 300£ for a dress that would cost 200£ in Europe. 1 was ruined after 45 minutes because of the terrible quality and the company doesn’t take responsibility. Absolutely disgraceful service. Please be aware!!!
3 de setembro de 2023
Avaliação não solicitada
Resposta de Seezona
Dear Simone,
Thank you for sharing your feedback. Kindly accept our sincerest apologies for the negative experience you've had with your recent purchase of Baobab dresses. Your feedback is essential to us, and we take your concerns seriously. I'm truly sorry for any inconvenience you've encountered.
Regarding the customs charges issue. Duties and taxes are not included in our prices, as specified in our terms and conditions. We are currently not able to predict if and how much these fees could amount. We understand your frustration at not being informed about them in advance. We are actively working to improve our communication processes to ensure customers are aware of any potential customs fees associated with their orders.
Regarding the quality issue with one of the dresses, we are genuinely concerned and we are currently investigating this issue. We are committed to resolving your concerns and providing a satisfactory resolution.
Thank you for bringing this to our attention, and we look forward to assisting you in resolving these issues.
Wishing you a lovely rest of your day!
All the best,
Team Seezona
Return
I am having a horrible time getting Seezona to respond to my inquiry to return an order! Does anyone have any tips to get in touch with them?
11 de julho de 2023
Avaliação não solicitada
Resposta de Seezona
Dear Charlotte,
Thank you for sharing your feedback. We are so sorry that your experience at Seezona did not match your expectations.
We strive to provide a great experience to all our customers and to offer replies and assistance as soon as possible. Due to a heavy increase in orders, there have been some delays in the responses from our customer service lately. We are so sorry about this and are doing our best to avoid the same situation appearing in the future.
We appreciate you sharing your opinion and are making adjustments to improve the shortcomings mentioned.
Once again, we are so sorry for the inconvenience.
Wishing you a lovely rest of your day!
All the best,
Team Seezona
Beautiful, Presentable and Timely!
Product was delivered on time and very presentable. I was going out of town that same day and the projected time for the delivery was after my party but they came through at the right time! Thanks so much!!
9 de junho de 2023
Resposta de Seezona
Dear Hilda,
Thank you for taking the time to share your warm feedback on Seezona, it means a lot to us.
We really appreciate your feedback and are delighted to have you as a customer. It's great to hear that you are satisfied with our services and your purchased items.
Looking forward to seeing you online soon again!
Warm wishes,
Team Seezona
Mietis purses from Seezona
I have made 2 different purchases and each one was delightful. My packages arrived with a handwritten note and fast shipping to the USA. Thankfully, there were no extra fees associated with international shipping. I love that I can find unique and emerging designers at Seezona
12 de maio de 2023
Resposta de Seezona
Dear Mari,
Thank you for taking the time to share your warm feedback on Seezona, it means a lot to us.
We really appreciate your feedback and are delighted to have you as a customer. It's great to hear that you are satisfied with our services and your purchased items.
Looking forward to seeing you online soon again!
Warm wishes,
Team Seezona
Purchased Mietis Purse, Was Shipped Promptly!
Wasn't sure about the site since there aren't many reviews but I took a chance and bought a purse since it was priced significantly less than at the main site. Was shipped through DHL requiring a signature and fairly fast getting to the US, in about a week. The main box for the purse was beautiful but didn't come with any significant padding, you can feel and hear the items moving around in actual package before I even opened anything. However, everything came in good condition, no marks or anything. Site feels like a good source for inspiration to browse as well.
19 de maio de 2023
Resposta de Seezona
Dear Constance,
Thank you for taking the time to share your warm feedback on Seezona, it means a lot to us.
We really appreciate your feedback and are delighted to have you as a customer. It's great to hear that you are satisfied with our services and your purchased items. Thanks for sharing the feedback about the lack of padding, we will do our best to improve this for the future.
Looking forward to seeing you online soon again!
Warm wishes,
Team Seezona
The dress went beyond my expectations
The dress went beyond my expectations, fit my daughter’s petite frame, requiring some length to be taken off, other than that fit perfectly, very good quality fabric and made well
25 de maio de 2023
Resposta de Seezona
Hi there,
Thank you for taking the time to share your warm feedback on Seezona, it means a lot to us.
We really appreciate your feedback and are delighted to have you as a customer. It's great to hear that you are satisfied with our services and your ordered product. It is lovely to hear that the dress exceeded your expectations!
Looking forward to seeing you online soon again!
Warm wishes,
Team Seezona
Everything was perfect
Everything was perfect, Customer Service was great, received the dress in time, I‘m satisfied. Thank you!
31 de março de 2023
Avaliação não solicitada
Resposta de Seezona
Hi,
Thank you for taking the time to share your warm feedback on Seezona, it means a lot to us.
We really appreciate your feedback and are delighted to have you as a customer. It's great to hear that you were satisfied with our services and products!
Looking forward to seeing you online soon again!
Warm wishes,
Team Seezona
Resposta de Seezona
Dear Franka,
Thank you for taking the time to share your warm feedback on Seezona, it means a lot to us.
We really appreciate your feedback and are delighted to have you as a customer. It's great to hear that you were satisfied with our services and products!
Looking forward to seeing you online soon again!
Warm wishes,
Team Seezona
AVOID - high end fashion with poor customer service
Company specialising in designer high end products with terrible customer service and misinformation. Bought a dress from Milla designer. worth £500+. On website said 3-5 days shipment and yet 2.5 weeks later still no dress in site. They have provided very minimal assistance with the whole process. The dress apparently comes from Kiev, where it is manufactured, so I am sure Seezona could pop on the website that the delivery dates are likely to be longer and let customers know this is the case. So if you are after high end company supplying high end fashion clothing, look elsewhere. And watch out for the returns, not all items can be return and those that are, aren't free either!
23 de maio de 2023
Avaliação não solicitada
Resposta de Seezona
Hello,
Thank you for sharing your feedback. We are so sorry that your experience at Seezona did not match your expectations.
We strive to provide a great experience to all our customers and to offer replies and assistance as soon as possible. Due to a heavy increase in orders, there have been some delays in the responses from our customer service lately. We are so sorry about this and are doing our best to avoid the same situation appearing in the future.
We appreciate you taking the time to share your opinion and are making adjustments to improve the mentioned shortcomings.
Once again, we are so sorry for the inconvenience.
Wishing you a lovely rest of your day!
All the best,
Team Seezona
I have a great experience with your…
I have a great experience with your company. I love the merchandises!!
23 de maio de 2023
Resposta de Seezona
Dear Bita,
Thank you for taking the time to share your warm feedback on Seezona, it means a lot to us.
We really appreciate your feedback and are delighted to have you as a customer. It's great to hear that you are satisfied with our service and products!
Looking forward to seeing you online soon again!
Warm wishes,
Team Seezona
Everything fine!
27 de abril de 2023
Resposta de Seezona
Dear Ann,
Thank you for taking the time to share your warm feedback on Seezona, it means a lot to us.
We really appreciate your feedback and are delighted to have you as a customer. It's great to hear that you were satisfied with our service.
Looking forward to seeing you online soon again!
Warm wishes,
Team Seezona
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